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SUPPORT PORTAL & KNOWLEDGE BASE

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Contact the Heldesk at 01364 804500



KNOWLEDGE BASE


GENERAL

FAQ 4
 * How to use telnet
 * What is better: ODBC or OLE DB?
 * End Of Life Support - Business Objects
 * What is an SAP S User ID?

Getting Started 2
 * Getting Started with SAP BusinessObjects Lumira 2.0
 * How to find out what version of SAP BI Tools you have installed

Downloading Software 2
 * Downloading from the Installations and Upgrades area of the SAP Portal
 * Downloading software from the Support Packages and Patches area of the SAP
   Portal

Oracle Clients 2
 * Deinstalling an Oracle Client
 * Installing 32 and 64 bit Oracle Clients for the SAP BI 4.x platform


BI PLATFORM

BI4 System Databases 12
 * Backup and Truncate Log Files for BI4 SQL Anywhere System Databases
 * How to Truncate and Manage a Transaction Log file (.log) in SQL Anywhere
 * Assertion failed: 200114 - SQL Anywhere BI4 CMS Database
 * DSCallards advice on backing up and truncating the Sybase SQL Anywhere
   database/log files
 * SQL Anywhere install disappears after platform upgrade

See all 12 articles
Anti Virus 1
 * Anti Virus exclusions for SAP BusinessObjects 4.x/Crystal Server 20.x in
   Windows

System Configuration and Administration 33
 * Configuring SSL for Tomcat on BI4
 * Adding a new Adaptive Job Server for Crystal Reports 2016
 * System Administrators Guide
 * Problems saving Crystal Reports to the platform
 * Moving UNX universes between 4.0 and 4.1 environments

See all 33 articles
BI Installation Guides 4
 * BI4 Support Pack Update and Patch Install Best Practice Guide
 * Microsoft tool for repairing an Install or Uninstall
 * SAP Analytics Help Guides
 * Requesting SAP BusinessObjects / Crystal Server License Keys via SAP Support
   Portal

BI Platform Errors & Resolutions 53
 * The number of simultaneous report jobs was limited to XX by the system
   administrator. Please try to reconnect later. [RCIRAS0524]
 * BI Platform install problems
 * Error: "[PublishingService:HandlerPool-xx]
   BusinessObjects_PublicationAdminErrorLog_Instance_xxxx - [Publication ID #
   xxxx] - An exception was caught while scheduling the publication. (FBE60203)
   [1 recipients processed
 * The CMS Fails to Start Due to Missing Parameter dbDriver Error
 * Schedule failed by "Error in the report processing unit" when scheduling the
   Crystal Report to Email destination

See all 53 articles
BI Platform How to's 9
 * Schedule a batch file in SAP BusinessObjects\Crystal Server
 * How to uninstall BusinessObjects prior to a re-install
 * What Conditions will Trigger File Based Events?
 * How to enter or update your Business Objects/Crystal Server license key
 * Scheduling options for Crystal reports

See all 9 articles
Platform Third Party Support and Compatibility 3
 * SAP Official position regarding SAP BusinessObjects Web Intelligence Java
   Applet viewer
 * Functional parity in Web Intelligence dHTML and Java Applet interfaces
 * Java SE Technologies in SAP Products

SAP BI/ BusinessObjects Platform Security Patching 14
 * SAP BI Platform Security – July 2020
 * SAP BI Platform Security – August 2020
 * SAP BI Platform Security – September 2020
 * SAP BI Platform Security – October 2020
 * SAP BI Platform Security – November 2020

See all 14 articles
Email Scheduling in BI4 7
 * Changing the SMTP settings on the SAP BusinessObjects Platform
 * How to set up SMTP with SAP BI 4.2 SP04 and above with Microsoft Exchange 365
 * Set up email to SharePoint Online from BI schedules
 * New Schedule to Destination Rights are missing after upgrade to BI 4.2 SP05
 * Destination Troubleshooting: SMTP (Email) Destination scheduling issues and
   failures

See all 7 articles
SAP Support Tool 1
 * Installing & Configuring the SAP BI Platform Support Tool

Windows Authentication 3
 * The authentication dropdown option disappears after an update to the Business
   Objects Platform
 * Problems with AD users when mapping groups that exist in multiple forests or
   domains
 * How to automatically create/update a krb5.ini file for SAP BI Platform
   Windows Authentication


CRYSTAL REPORTS

Installation Questions and Issues 10
 * Error with ports 4520-4539 when installing Crystal Reports
 * Error: At least one port in the range 4520-4539 must be open for the
   installation to proceed
 * When running on Windows 7 SP1, the installation does not recognise the
   Operating System
 * Crystal Reports download and Installation Instructions
 * Which ports are required to be opened over firewall for SAP Crystal Reports
   for Enterprise in BI 4.x?

See all 10 articles
Exporting 1
 * Exporting a Crystal Report to .csv format

Database Connectivity 12
 * Crystal Reports has stopped connecting to Excel after a Windows update
 * Using Excel as a data source for Crystal Reports
 * Slow performance when refreshing a report based off Salesforce.com in Crystal
   Reports
 * Error: "INVALID_QUERY_FILTER_OPERATOR", when refreshing a report based on
   Salesforce.com in Crystal Reports
 * Error: 'This field name is not known' when attempting to save or verify a
   formula in Crystal Reports

See all 12 articles
User Guide 1
 * SAP Crystal Reports 2016 SP4 User Guide

Performance 2
 * Troubleshoot Database Performance Problems
 * Publication of Crystal Report: Unable to find any distributed documents in
   scope batch with ID

Reporting Errors and Issues 15
 * Trailing blank spaces are removed from data in Crystal Reports
 * What causes empty List of Values (LOV) for a dynamic parameter in Crystal
   Reports?
 * Comments in Crystal Reports Select Expert Formula Workshop disappear
 * Error: "Not enough memory for operation" when scheduling the Crystal report
   from Infoview
 * Not enough memory for operation while exporting large Crystal Reports as PDF
   in BI Launchpad

See all 15 articles


INFORMATION DESIGN TOOL

User Guide 1
 * IDT User Guide

How To 2
 * How to add a table to a family in IDT (Information Design Tool)
 * How to create a Calculated Column in Information Design Tool (IDT)

Data Issues 1
 * Using Oracle Synonyms in IDT

Errors and Problems 4
 * In Information Design Tool, Business Layer saved as text generate an error
 * Error: "All the servers with CMS...which host service null, are down or
   disabled" while opening Information Design Tool
 * Error: Invalid Calculated Column 'xxx'. Aggregation functions are not
   supported in a calculated column expression. (IES 01036)
 * Parameter default values defined in a Universe, does not show the default
   value description in Crystal Reports for Enterprise


WEB INTELLIGENCE

User Guide 3
 * Web Intelligence 4.2 SP4 User Guide
 * Session cache is not getting cleared after restarting Web Intelligence
   Processing Server and the folder is increased gradually by 30-40GB
 * Best Practices for Web Intelligence Report Design

How To 5
 * How To Add a comment to a cell in Web Intelligence
 * How to save a table/chart as a Shared Element in WebIntelligence
 * How to position a table/chart relative to another in WebIntelligence
 * Exporting a webi report to Excel, the challenges
 * Geo Maps in Web Intelligence reports

Publications 1
 * Web Intelligence Dynamic Recipient Reports for publications

Errors, Warnings and Diagnostics 22
 * Web Intelligence diagnostics application
 * Your security profile does not include permission to edit the document
   (Error: ERR_WIS_30252) : error displays when refreshing some Web Intelligence
   documents
 * More information on this Web Intelligence error - WIS 10901
 * WIS 10901 - More information on this Web Intelligence error
 * Unable to create WebI document in BI Launchpad

See all 22 articles


CRYSTAL REPORTS FOR ENTERPRISE

Connection Issues 2
 * Unable to connect using SSL with Crystal Report Enterprise, Error: Failed to
   establish a connection, Unable to authenticate with SSL...
 * Error "Failed to execute query: []

Publication Issues 4
 * Setting up Dynamic Recipients Publication in BI Launch Pad (SAP Crystal
   Report for Enterprise)
 * Large PDF file generated when exporting a report to PDF format from Crystal
   Reports for Enterprise
 * Error: "There was an unexpected error saving report to server...", when
   attempting to save a report from Crystal Reports for Enterprise
 * Error : "There was an unexpected error saving your report to the server .
   Please try again or contact your administrator if problem persist".


SAP ANALYTICS CLOUD

How To 6
 * How to create an automated story in SAC
 * How to format totals/sub-totals in a SAC table
 * How to apply conditional formatting to a SAC chart
 * How to quickly create a table from a chart in SAC
 * Running a Smart Discovery on a Measure with an Exception Aggregation

See all 6 articles
Configuration and Setup 10
 * Troubleshooting performance issues in SAP Analytics Cloud
 * Where can you find user assistance for SAP Analytics Cloud (SAC) to help you
   use, configure and operate it more effectively?
 * How to configure SAP Analytics Cloud SAML SSO using AD FS (Active Directory
   Federation Services)
 * How do I connect SAP Analytics Cloud to a SAP Cloud Platform HANA database
   using OData?
 * How do I connect the SAP Cloud Platform Cloud Connector and the SAP Analytics
   Cloud Agent to SAP Analytics Cloud?

See all 10 articles


DATA SERVICES

Data Services and repositories 6
 * Data Services registration fails in CMC due to SSL
 * Changing from Oracle to SQL Data Services repositories
 * Binary data types in Data Services
 * Trigger report schedules from SDS job schedules
 * Creating a Data Services User-Defined Transform to Handle Missing Values in
   Data

See all 6 articles


LIVE OFFICE

Configuration 7
 * Slow display of Login dialogue window in Live Office
 * How to enable tracing in LiveOffice
 * Increase the number of rows fetched from SAP BusinessObjects Live Office on
   SAP BusinessObjects Dashboards
 * How to troubleshoot and enable Live Office toolbar
 * Live Office gives warning "The requested security protocol is not supported"

See all 7 articles


DSCALLARDS BLOGS

2017 Blogs 7
 * Two New SAP Crystal Reports 2016 Functions
 * Waterfall Charts in SAP Crystal Reports for Enterprise 4.2
 * Dimensional Drift
 * Upsert [sic] with SAP Data Services? Don’t cry though ...
 * SAP Data Integrator: Configuring Data Stores

See all 7 articles
2018 Blogs 23
 * Universe 'month name' Object That Orders Chronologically
 * Why Business Intelligence Hybrid Solutions (Centralised v Distributed) are
   the Talk of the Town. Part One
 * Why Business Intelligence Hybrid Solutions (Cloud vs On-Premise) are the Talk
   of the Town. Part Two
 * Top 5 Reasons Why Logistics Companies Should Embrace Digital Fitness Via Data
   and Analytics
 * The Importance of Analytics and The Cloud for Modern Manufacturers

See all 23 articles
2019 Blogs 29
 * Options for Connecting Power BI Dashboards Directly to Source Systems
 * The Benefits of Business Intelligence in the Cloud
 * SAP BusinessObjects v QlikView
 * Why and How to Migrate Your Analytics to the Cloud
 * How Cloud-Based Analytics Enables End-to-End Decision Making

See all 29 articles
2020 Blogs 8
 * Qlik v ThoughtSpot
 * Everything Useful to Know About Data Transformation
 * What Is A Data Warehouse?
 * SAP BI 4.3 is Coming ... Are You Ready?
 * Just Because You Can ... It Doesn't Mean You Should ...

See all 8 articles


LEADTOOLS

Codecs and Licensing (v20) 1
 * Multimedia Files You Must Include With Your DirectShow-based Application
   (Redistributables)


HIT DBMOTO

Startup and Configuration 2
 * Troubleshooting DBMoto Service Errors
 * The Server Agent was throwing an error about licensing whenever trying to
   connect from Management Console


DASHBOARDS

Connectivity 1
 * Error message displays when view/schedule reports - "The number of
   simultaneous report jobs was limited to XX by the system administrator.
   Please try to reconnect later. [RCIRAS0524]"


PERVASIVE

Licensing 1
 * Registering and de-registering Pervasive License Keys


YELLOWFIN

General 1
 * How to reset ANY Yellowfin user password by accessing ResetAdmin.jsp

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