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HARNESSING DATA & TECHNOLOGY: THE NEW FRONTIER OF EMPOWERING CUSTOMER
EXPERIENCES

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 * Harnessing Data & Technology: The New Frontier of Empowering Customer
   Experiences

Wednesday, July 3rd, 18:00 BST

Senior Executives in London are invited to join this roundtable dinner on
“Harnessing Data & Technology: The New Frontier of Empowering Customer
Experiences.”

An expert moderator will guide the knowledge-sharing event, stimulating
discussion between participants in a closed, confidential environment.
Attendance is complimentary and by invitation only.



THE TOPIC

Harnessing Data & Technology: The New Frontier of Empowering Customer
Experiences

The customer service landscape has witnessed a transformative shift, moving far
beyond the confines of the traditional contact center to embrace a wide array of
digital channels. In this experience-driven era, businesses must recognize that
contact centers are not merely the only hub for customer interaction. Customers
demand seamless engagement across digital platforms and expect personalized
service, viewing contact centers as their primary touchpoint. 

A contact center is not just an operational necessity; it’s a primary gateway
between businesses and their customers. While modern companies are inundated
with customer data, effectively harnessing it remains a challenge. By
integrating modern technologies, such as cognitive collaboration and data
analytics, businesses can shape a contact center that doesn’t just envision the
future but actively constructs it. Today, empowering customer experiences are
not about setting lofty goals or overhauling systems alone but leveraging
current capabilities to exceed customer expectations in an interconnected world.

 * How are digital channels reshaping the traditional role of contact centers?
 * What technological solutions can modern businesses integrate to optimize
   customer data?
 * How can contact centers balance the demands of personalization and
   scalability in an experience-driven economy?

WHO IS ATTENDING?

Join leaders interested in shaping the future of digital customer engagement,
harnessing innovative technologies, and elevating contact center strategies to
meet the dynamic demands of the modern consumer.

Job titles may include SVP, VP, Head of, Sr. Dir (Digital Technology, Customer
Experience, Customer Solutions, Customer Care, Contact Center Operations, Client
Services, Client Experience, Customer Operations, Customer Technical Services),
and other senior decision-makers. 

THE AGENDA

6:30 PM: Arrival of guests and drink reception
7:00 PM: Welcoming and opening address by The Ortus Club
7:10 PM: Short introduction by Webex by Cisco
7:20 PM: Discussion instigated by the moderator and continued by the group
7:50 PM: Appetizers are served
8:20 PM: Discussion ends, mains are served, guests are encouraged to stay and
network
9:00 PM: Guests normally start leaving

THE VENUE

1 Lombard Street – 1776

1 Lombard St, London EC3V 9AA, United Kingdom | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining
rooms in the world. These venues provide an elegant high-end atmosphere and
impeccable table service.

THE HOST

Hosted by Webex by Cisco



WHY YOU SHOULD ATTEND

Your Own Peer Network

Take your seat at the table where industry leaders converge. Before and after
our discussions, you’ll have dedicated time to connect with like-minded peers
who share your passions. Immerse yourself in a dynamic, collaborative community
that fosters innovation and knowledge-sharing. Whether you seek mentorship or
professional camaraderie, no man is an island at our events.

Future Insight

Surrounded by elite visionaries, thought leaders, and disruptors, you’ll gain
access to insights and emerging trends that extend beyond the horizon. Attending
our events allow you an opportunity to not only anticipate change but to
actively shape the future of your industry, returning with a strategic edge and
a treasure trove of new ideas to elevate your business.

Expert Event Orchestration

Engage in candid, knowledge-rich conversations set against the backdrop of the
world’s finest venues. With over 2,000 events since 2016, we are dedicated to
professionalism, curating topics, guest lists, and moderators to provide you an
unparalleled experience. 

Tailored Discussions

Your engagement is our priority; our renowned, handpicked moderators, adept at
crafting immersive discussions, ensure that your time is thoroughly enjoyable
and stimulating. Prior to the event, we’ll ask you questions to ensure the
discussions are fruitful and aligned with your interests – all you have to do is
show up.

Sensory Delight

Delight in meticulously curated three-course meals crafted by maestro chefs.
Then take your pick from our curated menu of wines and coffee, all set within an
ambiance that not only satisfies your palate but also inspires connections and
ideas.


SEE WHAT OUR GUESTS ARE SAYING


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Register Now


EVENT DETAIL

Date: Wednesday, July 3, 2024 18:30
Timezone: BST
Location: London


WHY ATTEND?

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CONTACT US



info@ortusclub.com

   +1 323 615 2018

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