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 * +44 (0)20 3880 5059
 * info@assessmentservices.com

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 * +44 (0)20 3880 5059
 * info@assessmentservices.com

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 * Home
 * About Us
   * Strategic Ambitions
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   * Our Policies
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 * Our Services
   * One Planet Standard
   * Customer Service Excellence
   * SFEDI Awards Approved Centre
   * Families First Quality Award
   * IAQF Cymru/Wales
   * IAG Standard
   * Merlin Standard
     * Merlin Accredited Organisations
   * Excellence In Care Standard
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   * Case Study
   * Testimonial
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Menu
 * Home
 * About Us
   * Strategic Ambitions
   * Meet the Team
   * Our Policies
   * Awards 2022
   * External Accreditations
 * Our Services
   * One Planet Standard
   * Customer Service Excellence
   * SFEDI Awards Approved Centre
   * Families First Quality Award
   * IAQF Cymru/Wales
   * IAG Standard
   * Merlin Standard
     * Merlin Accredited Organisations
   * Excellence In Care Standard
 * Case Studies & Testimonials
   * Case Study
   * Testimonial
 * Contact
   * Feedback


THE CUSTOMER SERVICE EXCELLENCE STANDARD

Customer Service Excellence (CSE) is a nationally recognised standard designed
to drive customer-focused change, the standard aims to make a tangible
difference to service users by encouraging provider organisations to focus on
their individual needs and preferences.

The standard is aimed at all organisations, providing them with the tools to
drive truly customer-focused services. However no restrictions have been imposed
on eligibility and the standard can therefore be readily applied in the public,
commercial or third sectors where business need to consistently review their
approach and ensure it is truly focused around their customers.

 

Customer Service Excellence® Standard can deliver real benefits to your
organisation whether you operate in the public or private sector. Top
organisations in the UK embrace customer service excellence, are nationally
recognised for benchmarking, improved staff satisfaction, reduced number of
complaints.

 * Derived from Best Practice and research
 * Provides structure and discipline
 * Creates milestones
 * Validates excellence
 * Rewards excellence
 * Embeds and drives continuous improvement
 * Provides insight into your own organisation (how customer-focused are you)
 * Gives improved understanding of customer issues (by developing customer
   insight)
 * Improves relationship with and satisfaction of customers
 * Provides a skills development tool building real team spirit and morale
 * Independent validation of achievement in customer service.

Value for Money (YTD)
95.2 %
Customer Satisfaction (YTD)
100 %
Retention (YTD)
93.2 %
Assessor Average Satisfaction (YTD)
98.1 %

At Assessment Services we take a different approach to other assessment bodies.
We are committed to ensuring that our assessments add value to our customers and
our philosophy is…


‘WE CARE, WE ASSESS, WE ADD VALUE’.

We work with you to help you understand what is needed to achieve excellent
customer service. We care enough to challenge our customers at each stage to
ensure the maximum benefit of the assessment. We have worked tirelessly to make
the process as efficient as possible, creating less impact on you while
maintaining very high standards.

 

Here are a few key points that we are proud of;

 * Our assessments are cost-effective
 * Our processes are customer friendly
 * We utilise modern technologies, i.e Cloud Computing systems, and A.I.
 * We have over 3 decades of experience in assessing companies and organisations
   in all three sectors
 * We are the only assessment body in the UK to have Assessors that are SFEDI
   level 5 qualified in assessing organisational standards
 * Unique assessment processes to support the evidence gathering process
   Techniques are used to provide a wider scope of feedback to ensure rigour but
   is less intrusive
 * Our customers can track their 3-year assessment journey by uploading and
   scoring their evidence on our unique online assessment tool. Giving them
   access to their Assessor feedback that is open, transparent and challenging
 * We love to celebrate customer success




WANT TO KNOW MORE ABOUT CSE? WOULD YOU LIKE OUR FREE GETTING STARTED PACK? READY
TO START YOUR JOURNEY?



WE HAVE TWO OPTIONS FOR YOU BELOW:

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Fill in the form below and we will contact you via your preference. If you would
rather talk to some then give us a call 020 3880 5059




CHECK OUT SOME OF OUR CUSTOMER CASES STUDIES AND TESTIMONIALS


WHY DID OXFORD CITY COUNCIL CHOOSE CUSTOMER SERVICE EXCELLENCE?

Why did you wish to continue with the Customer Service Excellence Standard? To
use an external organisation to benchmark our services against a recognised
frameworkof

Read More


COMPLAINT RESOLUTION TEAM IN THE OFFICE OF POLICE AND CRIME COMMISSIONER FOR
HERTFORDSHIRE

We wanted a nationally recognised certification to show that we are meeting the
high customer service level standards to the public. We wanted something to
recognise our hard work and almost to vindicate we are doing as we should.

Read More


GOLDSMITH’S, UNIVERSITY OF LONDON

Goldsmiths, University of London Case Study The Student Experience Directorate
at Goldsmiths, University of London has been working with Excellence Squared /
Assessment Services for

Read More


CHARNWOOD BOROUGH COUNCIL ARE AWARDED THE CUSTOMER SERVICE EXCELLENCE STANDARD

Chris Trail, Director of Strategy at Charnwood Borough Council talks about the
benefits of the Customer Service Excellence Standard to Paul Bridle, Chairman of
Assessment

Read More


UNIVERSITY OF THE ARTS LONDON – LIBRARY SERVICES ACHIEVE CUSTOMER SERVICE
EXCELLENCE

University of the Arts London, Library Services has achieved the Customer
Service Excellence standard. The library services operates over 6 sites and
provides students with support in their studies and beyond.

Read More


HOW DID CENTRAL BEDFORDSHIRE COUNCIL – PLANNING USE THE CSE STANDARD FOR SERVICE
DELIVERY IMPROVEMENT?

Why did you wish to continue with the Customer Service Excellence Standard? The
Planning Delivery team’s vision is to provide an efficient and customer focused

Read More

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Registered Office address: 31 Collingham Gardens, Mackworth, DE22 4FS