support.google.com Open in urlscan Pro
2607:f8b0:400d:c0f::8a  Public Scan

Form analysis
3 forms found in the DOM

GET /googleplay/search

<form class="gb_gd" action="/googleplay/search" method="get" role="search" id="search-form"><button class="gb_xe" aria-label="Close search" type="button"><svg focusable="false" height="24px" viewBox="0 0 24 24" width="24px"
      xmlns="http://www.w3.org/2000/svg">
      <path d="M0 0h24v24H0z" fill="none"></path>
      <path d="M20 11H7.83l5.59-5.59L12 4l-8 8 8 8 1.41-1.41L7.83 13H20v-2z"></path>
    </svg></button>
  <div class="gb_Ae"><input class="gb_pe" aria-label="Describe your issue" autocomplete="off" placeholder="Describe your issue" role="combobox" value="" name="q" type="text" aria-haspopup="false" aria-autocomplete="both" dir="ltr" spellcheck="false"
      style="outline: none;"></div><button class="gb_ye" aria-label="Clear search" type="button"><svg focusable="false" height="24px" viewBox="0 0 24 24" width="24px" xmlns="http://www.w3.org/2000/svg">
      <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"></path>
      <path d="M0 0h24v24H0z" fill="none"></path>
    </svg></button><button class="gb_Ce" aria-label="Search Help Center" role="button"><svg focusable="false" height="24px" viewBox="0 0 24 24" width="24px" xmlns="http://www.w3.org/2000/svg">
      <path d="M20.49,19l-5.73-5.73C15.53,12.2,16,10.91,16,9.5C16,5.91,13.09,3,9.5,3S3,5.91,3,9.5C3,13.09,5.91,16,9.5,16 c1.41,0,2.7-0.47,3.77-1.24L19,20.49L20.49,19z M5,9.5C5,7.01,7.01,5,9.5,5S14,7.01,14,9.5S11.99,14,9.5,14S5,11.99,5,9.5z"></path>
      <path d="M0,0h24v24H0V0z" fill="none"></path>
    </svg></button>
</form>

<form class="language-selector"> <label class="language-selector-label"> Language </label> <select class="language-selector-select" aria-label="Language" name="hl" style="display: none;">
    <option aria-label="Afrikaans" lang="af" role="option" value="af">Afrikaans‎</option>
    <option aria-label="azərbaycan" lang="az" role="option" value="az">azərbaycan‎</option>
    <option aria-label="dansk" lang="da" role="option" value="da">dansk‎</option>
    <option aria-label="Deutsch" lang="de" role="option" value="de">Deutsch‎</option>
    <option aria-label="eesti" lang="et" role="option" value="et">eesti‎</option>
    <option aria-label="English (United Kingdom)" lang="en-GB" role="option" value="en-GB">English (United Kingdom)‎</option>
    <option aria-label="español" lang="es" role="option" value="es">español‎</option>
    <option aria-label="español (Latinoamérica)" lang="es-419" role="option" value="es-419">español (Latinoamérica)‎</option>
    <option aria-label="Filipino" lang="fil" role="option" value="fil">Filipino‎</option>
    <option aria-label="français" lang="fr" role="option" value="fr">français‎</option>
    <option aria-label="français (Canada)" lang="fr-CA" role="option" value="fr-CA">français (Canada)‎</option>
    <option aria-label="Gaeilge" lang="ga" role="option" value="ga">Gaeilge‎</option>
    <option aria-label="hrvatski" lang="hr" role="option" value="hr">hrvatski‎</option>
    <option aria-label="Indonesia" lang="id" role="option" value="id">Indonesia‎</option>
    <option aria-label="italiano" lang="it" role="option" value="it">italiano‎</option>
    <option aria-label="latviešu" lang="lv" role="option" value="lv">latviešu‎</option>
    <option aria-label="lietuvių" lang="lt" role="option" value="lt">lietuvių‎</option>
    <option aria-label="magyar" lang="hu" role="option" value="hu">magyar‎</option>
    <option aria-label="Malti" lang="mt" role="option" value="mt">Malti‎</option>
    <option aria-label="Melayu" lang="ms" role="option" value="ms">Melayu‎</option>
    <option aria-label="Nederlands" lang="nl" role="option" value="nl">Nederlands‎</option>
    <option aria-label="norsk" lang="no" role="option" value="no">norsk‎</option>
    <option aria-label="polski" lang="pl" role="option" value="pl">polski‎</option>
    <option aria-label="português" lang="pt" role="option" value="pt">português‎</option>
    <option aria-label="português (Brasil)" lang="pt-BR" role="option" value="pt-BR">português (Brasil)‎</option>
    <option aria-label="română" lang="ro" role="option" value="ro">română‎</option>
    <option aria-label="slovenčina" lang="sk" role="option" value="sk">slovenčina‎</option>
    <option aria-label="slovenščina" lang="sl" role="option" value="sl">slovenščina‎</option>
    <option aria-label="suomi" lang="fi" role="option" value="fi">suomi‎</option>
    <option aria-label="svenska" lang="sv" role="option" value="sv">svenska‎</option>
    <option aria-label="Tiếng Việt" lang="vi" role="option" value="vi">Tiếng Việt‎</option>
    <option aria-label="Türkçe" lang="tr" role="option" value="tr">Türkçe‎</option>
    <option aria-label="íslenska" lang="is" role="option" value="is">íslenska‎</option>
    <option aria-label="čeština" lang="cs" role="option" value="cs">čeština‎</option>
    <option aria-label="Ελληνικά" lang="el" role="option" value="el">Ελληνικά‎</option>
    <option aria-label="български" lang="bg" role="option" value="bg">български‎</option>
    <option aria-label="русский" lang="ru" role="option" value="ru">русский‎</option>
    <option aria-label="српски" lang="sr" role="option" value="sr">српски‎</option>
    <option aria-label="українська" lang="uk" role="option" value="uk">українська‎</option>
    <option aria-label="עברית" lang="iw" role="option" value="iw">‏עברית</option>
    <option aria-label="اردو" lang="ur" role="option" value="ur">‏اردو</option>
    <option aria-label="العربية" lang="ar" role="option" value="ar">‏العربية</option>
    <option aria-label="فارسی" lang="fa" role="option" value="fa">‏فارسی</option>
    <option aria-label="मराठी" lang="mr" role="option" value="mr">मराठी‎</option>
    <option aria-label="हिन्दी" lang="hi" role="option" value="hi">हिन्दी‎</option>
    <option aria-label="বাংলা" lang="bn" role="option" value="bn">বাংলা‎</option>
    <option aria-label="ગુજરાતી" lang="gu" role="option" value="gu">ગુજરાતી‎</option>
    <option aria-label="தமிழ்" lang="ta" role="option" value="ta">தமிழ்‎</option>
    <option aria-label="తెలుగు" lang="te" role="option" value="te">తెలుగు‎</option>
    <option aria-label="ಕನ್ನಡ" lang="kn" role="option" value="kn">ಕನ್ನಡ‎</option>
    <option aria-label="ไทย" lang="th" role="option" value="th">ไทย‎</option>
    <option aria-label="中文（简体）" lang="zh-Hans" role="option" value="zh-Hans">中文（简体）‎</option>
    <option aria-label="中文（繁體）" lang="zh-Hant" role="option" value="zh-Hant">中文（繁體）‎</option>
    <option aria-label="中文（香港）" lang="zh-HK" role="option" value="zh-HK">中文（香港）‎</option>
    <option aria-label="日本語" lang="ja" role="option" value="ja">日本語‎</option>
    <option aria-label="한국어" lang="ko" role="option" value="ko">한국어‎</option>
    <option aria-label="English" lang="en" role="option" value="en" selected="selected">English‎</option>
  </select>
  <div class="language-selector-select sc-select" tabindex="0" aria-expanded="false" aria-haspopup="listbox" aria-required="null" role="listbox" aria-activedescendant=":57" aria-label="Language (English‎)" style="cursor: pointer;">
    <span>English‎</span><svg viewBox="0 0 48 48">
      <path d="M14 20l10 10 10-10z"></path>
    </svg>
    <ol role="listbox">
      <li tabindex="0" id=":1" role="option" lang="af" aria-label="Afrikaans">Afrikaans‎</li>
      <li tabindex="0" id=":2" role="option" lang="az" aria-label="azərbaycan">azərbaycan‎</li>
      <li tabindex="0" id=":3" role="option" lang="da" aria-label="dansk">dansk‎</li>
      <li tabindex="0" id=":4" role="option" lang="de" aria-label="Deutsch">Deutsch‎</li>
      <li tabindex="0" id=":5" role="option" lang="et" aria-label="eesti">eesti‎</li>
      <li tabindex="0" id=":6" role="option" lang="en-GB" aria-label="English (United Kingdom)">English (United Kingdom)‎</li>
      <li tabindex="0" id=":7" role="option" lang="es" aria-label="español">español‎</li>
      <li tabindex="0" id=":8" role="option" lang="es-419" aria-label="español (Latinoamérica)">español (Latinoamérica)‎</li>
      <li tabindex="0" id=":9" role="option" lang="fil" aria-label="Filipino">Filipino‎</li>
      <li tabindex="0" id=":10" role="option" lang="fr" aria-label="français">français‎</li>
      <li tabindex="0" id=":11" role="option" lang="fr-CA" aria-label="français (Canada)">français (Canada)‎</li>
      <li tabindex="0" id=":12" role="option" lang="ga" aria-label="Gaeilge">Gaeilge‎</li>
      <li tabindex="0" id=":13" role="option" lang="hr" aria-label="hrvatski">hrvatski‎</li>
      <li tabindex="0" id=":14" role="option" lang="id" aria-label="Indonesia">Indonesia‎</li>
      <li tabindex="0" id=":15" role="option" lang="it" aria-label="italiano">italiano‎</li>
      <li tabindex="0" id=":16" role="option" lang="lv" aria-label="latviešu">latviešu‎</li>
      <li tabindex="0" id=":17" role="option" lang="lt" aria-label="lietuvių">lietuvių‎</li>
      <li tabindex="0" id=":18" role="option" lang="hu" aria-label="magyar">magyar‎</li>
      <li tabindex="0" id=":19" role="option" lang="mt" aria-label="Malti">Malti‎</li>
      <li tabindex="0" id=":20" role="option" lang="ms" aria-label="Melayu">Melayu‎</li>
      <li tabindex="0" id=":21" role="option" lang="nl" aria-label="Nederlands">Nederlands‎</li>
      <li tabindex="0" id=":22" role="option" lang="no" aria-label="norsk">norsk‎</li>
      <li tabindex="0" id=":23" role="option" lang="pl" aria-label="polski">polski‎</li>
      <li tabindex="0" id=":24" role="option" lang="pt" aria-label="português">português‎</li>
      <li tabindex="0" id=":25" role="option" lang="pt-BR" aria-label="português (Brasil)">português (Brasil)‎</li>
      <li tabindex="0" id=":26" role="option" lang="ro" aria-label="română">română‎</li>
      <li tabindex="0" id=":27" role="option" lang="sk" aria-label="slovenčina">slovenčina‎</li>
      <li tabindex="0" id=":28" role="option" lang="sl" aria-label="slovenščina">slovenščina‎</li>
      <li tabindex="0" id=":29" role="option" lang="fi" aria-label="suomi">suomi‎</li>
      <li tabindex="0" id=":30" role="option" lang="sv" aria-label="svenska">svenska‎</li>
      <li tabindex="0" id=":31" role="option" lang="vi" aria-label="Tiếng Việt">Tiếng Việt‎</li>
      <li tabindex="0" id=":32" role="option" lang="tr" aria-label="Türkçe">Türkçe‎</li>
      <li tabindex="0" id=":33" role="option" lang="is" aria-label="íslenska">íslenska‎</li>
      <li tabindex="0" id=":34" role="option" lang="cs" aria-label="čeština">čeština‎</li>
      <li tabindex="0" id=":35" role="option" lang="el" aria-label="Ελληνικά">Ελληνικά‎</li>
      <li tabindex="0" id=":36" role="option" lang="bg" aria-label="български">български‎</li>
      <li tabindex="0" id=":37" role="option" lang="ru" aria-label="русский">русский‎</li>
      <li tabindex="0" id=":38" role="option" lang="sr" aria-label="српски">српски‎</li>
      <li tabindex="0" id=":39" role="option" lang="uk" aria-label="українська">українська‎</li>
      <li tabindex="0" id=":40" role="option" lang="iw" aria-label="עברית">‏עברית</li>
      <li tabindex="0" id=":41" role="option" lang="ur" aria-label="اردو">‏اردو</li>
      <li tabindex="0" id=":42" role="option" lang="ar" aria-label="العربية">‏العربية</li>
      <li tabindex="0" id=":43" role="option" lang="fa" aria-label="فارسی">‏فارسی</li>
      <li tabindex="0" id=":44" role="option" lang="mr" aria-label="मराठी">मराठी‎</li>
      <li tabindex="0" id=":45" role="option" lang="hi" aria-label="हिन्दी">हिन्दी‎</li>
      <li tabindex="0" id=":46" role="option" lang="bn" aria-label="বাংলা">বাংলা‎</li>
      <li tabindex="0" id=":47" role="option" lang="gu" aria-label="ગુજરાતી">ગુજરાતી‎</li>
      <li tabindex="0" id=":48" role="option" lang="ta" aria-label="தமிழ்">தமிழ்‎</li>
      <li tabindex="0" id=":49" role="option" lang="te" aria-label="తెలుగు">తెలుగు‎</li>
      <li tabindex="0" id=":50" role="option" lang="kn" aria-label="ಕನ್ನಡ">ಕನ್ನಡ‎</li>
      <li tabindex="0" id=":51" role="option" lang="th" aria-label="ไทย">ไทย‎</li>
      <li tabindex="0" id=":52" role="option" lang="zh-Hans" aria-label="中文（简体）">中文（简体）‎</li>
      <li tabindex="0" id=":53" role="option" lang="zh-Hant" aria-label="中文（繁體）">中文（繁體）‎</li>
      <li tabindex="0" id=":54" role="option" lang="zh-HK" aria-label="中文（香港）">中文（香港）‎</li>
      <li tabindex="0" id=":55" role="option" lang="ja" aria-label="日本語">日本語‎</li>
      <li tabindex="0" id=":56" role="option" lang="ko" aria-label="한국어">한국어‎</li>
      <li tabindex="0" id=":57" role="option" lang="en" aria-label="English" aria-selected="true">English‎</li>
    </ol>
  </div>
</form>

<form>
  <div class="hcfeFeedbackInlineFormwrapper"><sc-feedback-inline-form-form-inputs>
      <div class="scFeedbackInlineFormForminputsroot">
        <h2 id="inline-feedback-form-heading-rce-95729107612517600" class="scFeedbackInlineFormForminputsheader-text">What is the issue with this selection?</h2><sc-client-feedback-inline-category-selector>
          <div class="scClientFeedbackInlineCategoryselectorroot">
            <div class="scClientFeedbackInlineCategoryselectorcategories"><sc-shared-material-radio>
                <div class="scSharedMaterialradioroot">
                  <div class="scSharedMaterialradiotouch-target">
                    <div class="scSharedMaterialradioradio"><input id="rce-54976423629217260" class="scSharedMaterialradionative-control" type="radio">
                      <div class="scSharedMaterialradioring"></div>
                      <div class="scSharedMaterialradiodot"></div><sc-shared-material-interaction-overlay><span></span>
                        <div class="scSharedMaterialinteractionoverlayroot" aria-hidden="true">
                          <div class="scSharedMaterialinteractionoverlayhover-overlay"></div>
                          <div class="scSharedMaterialinteractionoverlaypressed-overlay"></div>
                          <div class="scSharedMaterialinteractionoverlayripple" style="top: calc(50% - 128px); left: calc(50% - 128px); transform: scale(0.078125);"></div>
                        </div>
                      </sc-shared-material-interaction-overlay>
                    </div>
                  </div><label for="rce-54976423629217260" class="scSharedMaterialradiolabel-text">Inaccurate - doesn't match what I see in the product</label>
                </div>
              </sc-shared-material-radio><sc-shared-material-radio>
                <div class="scSharedMaterialradioroot">
                  <div class="scSharedMaterialradiotouch-target">
                    <div class="scSharedMaterialradioradio"><input id="rce-73119790378345890" class="scSharedMaterialradionative-control" type="radio">
                      <div class="scSharedMaterialradioring"></div>
                      <div class="scSharedMaterialradiodot"></div><sc-shared-material-interaction-overlay><span></span>
                        <div class="scSharedMaterialinteractionoverlayroot" aria-hidden="true">
                          <div class="scSharedMaterialinteractionoverlayhover-overlay"></div>
                          <div class="scSharedMaterialinteractionoverlaypressed-overlay"></div>
                          <div class="scSharedMaterialinteractionoverlayripple" style="top: calc(50% - 128px); left: calc(50% - 128px); transform: scale(0.078125);"></div>
                        </div>
                      </sc-shared-material-interaction-overlay>
                    </div>
                  </div><label for="rce-73119790378345890" class="scSharedMaterialradiolabel-text">Hard to understand - unclear or translation is wrong</label>
                </div>
              </sc-shared-material-radio><sc-shared-material-radio>
                <div class="scSharedMaterialradioroot">
                  <div class="scSharedMaterialradiotouch-target">
                    <div class="scSharedMaterialradioradio"><input id="rce-87301503537925580" class="scSharedMaterialradionative-control" type="radio">
                      <div class="scSharedMaterialradioring"></div>
                      <div class="scSharedMaterialradiodot"></div><sc-shared-material-interaction-overlay><span></span>
                        <div class="scSharedMaterialinteractionoverlayroot" aria-hidden="true">
                          <div class="scSharedMaterialinteractionoverlayhover-overlay"></div>
                          <div class="scSharedMaterialinteractionoverlaypressed-overlay"></div>
                          <div class="scSharedMaterialinteractionoverlayripple" style="top: calc(50% - 128px); left: calc(50% - 128px); transform: scale(0.078125);"></div>
                        </div>
                      </sc-shared-material-interaction-overlay>
                    </div>
                  </div><label for="rce-87301503537925580" class="scSharedMaterialradiolabel-text">Missing info - relevant but not comprehensive</label>
                </div>
              </sc-shared-material-radio><sc-shared-material-radio>
                <div class="scSharedMaterialradioroot">
                  <div class="scSharedMaterialradiotouch-target">
                    <div class="scSharedMaterialradioradio"><input id="rce-37471917073624584" class="scSharedMaterialradionative-control" type="radio">
                      <div class="scSharedMaterialradioring"></div>
                      <div class="scSharedMaterialradiodot"></div><sc-shared-material-interaction-overlay><span></span>
                        <div class="scSharedMaterialinteractionoverlayroot" aria-hidden="true">
                          <div class="scSharedMaterialinteractionoverlayhover-overlay"></div>
                          <div class="scSharedMaterialinteractionoverlaypressed-overlay"></div>
                          <div class="scSharedMaterialinteractionoverlayripple" style="top: calc(50% - 128px); left: calc(50% - 128px); transform: scale(0.078125);"></div>
                        </div>
                      </sc-shared-material-interaction-overlay>
                    </div>
                  </div><label for="rce-37471917073624584" class="scSharedMaterialradiolabel-text">Irrelevant - doesn’t match the title and / or my expectations</label>
                </div>
              </sc-shared-material-radio><sc-shared-material-radio>
                <div class="scSharedMaterialradioroot">
                  <div class="scSharedMaterialradiotouch-target">
                    <div class="scSharedMaterialradioradio"><input id="rce-74873855674631420" class="scSharedMaterialradionative-control" type="radio">
                      <div class="scSharedMaterialradioring"></div>
                      <div class="scSharedMaterialradiodot"></div><sc-shared-material-interaction-overlay><span></span>
                        <div class="scSharedMaterialinteractionoverlayroot" aria-hidden="true">
                          <div class="scSharedMaterialinteractionoverlayhover-overlay"></div>
                          <div class="scSharedMaterialinteractionoverlaypressed-overlay"></div>
                          <div class="scSharedMaterialinteractionoverlayripple" style="top: calc(50% - 128px); left: calc(50% - 128px); transform: scale(0.078125);"></div>
                        </div>
                      </sc-shared-material-interaction-overlay>
                    </div>
                  </div><label for="rce-74873855674631420" class="scSharedMaterialradiolabel-text">Minor errors - formatting issues, typos, and / or broken links</label>
                </div>
              </sc-shared-material-radio><sc-shared-material-radio>
                <div class="scSharedMaterialradioroot">
                  <div class="scSharedMaterialradiotouch-target">
                    <div class="scSharedMaterialradioradio"><input id="rce-97110701764680260" class="scSharedMaterialradionative-control" type="radio">
                      <div class="scSharedMaterialradioring"></div>
                      <div class="scSharedMaterialradiodot"></div><sc-shared-material-interaction-overlay><span></span>
                        <div class="scSharedMaterialinteractionoverlayroot" aria-hidden="true">
                          <div class="scSharedMaterialinteractionoverlayhover-overlay"></div>
                          <div class="scSharedMaterialinteractionoverlaypressed-overlay"></div>
                          <div class="scSharedMaterialinteractionoverlayripple" style="top: calc(50% - 128px); left: calc(50% - 128px); transform: scale(0.078125);"></div>
                        </div>
                      </sc-shared-material-interaction-overlay>
                    </div>
                  </div><label for="rce-97110701764680260" class="scSharedMaterialradiolabel-text">Other suggestions - ideas to improve the content</label>
                </div>
              </sc-shared-material-radio></div>
          </div>
        </sc-client-feedback-inline-category-selector>
        <h2 id="rce-39257668500423020" class="scFeedbackInlineFormForminputsadditional-info">Share additional info or suggestions</h2><sc-shared-material-text-field>
          <div class="scSharedMaterialtextfieldroot">
            <div class="scSharedMaterialtextfieldinput-container scSharedMaterialtextfieldmultiline scSharedMaterialtextfieldoutlined"><label class="scSharedMaterialtextfieldbox scSharedMaterialtextfieldoutlined-box"><textarea
                  class="scSharedMaterialtextfieldnative-control" rows="0" aria-labelledby="rce-39257668500423020" tabindex="0" aria-describedby="rce-52070906135317976" style="padding: 13px 15px 15px; height: 0px; overflow-y: hidden;"></textarea>
                <div class="scSharedMaterialtextfieldexpander" style="width: 0px;">​</div>
                <div class="scSharedMaterialtextfieldexpander" style="width: 0px;"> ​</div>
              </label><sc-shared-material-border>
                <div class="scSharedMaterialbordercontainer">
                  <div class="scSharedMaterialborderleft"></div>
                  <div class="scSharedMaterialbordermid" style=""></div>
                  <div class="scSharedMaterialborderright"></div>
                </div>
              </sc-shared-material-border></div>
            <div id="rce-52070906135317976" class="scSharedMaterialtextfieldhelper-text scSharedMaterialtextfieldhelper-text-outlined">Do not share any personal info</div>
          </div>
        </sc-shared-material-text-field>
      </div>
    </sc-feedback-inline-form-form-inputs><sc-feedback-inline-form-form-actions>
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 * Fix problems downloading apps from the Play Store
   
 * Fix problems downloading apps with basic troubleshooting steps


FIX PROBLEMS DOWNLOADING APPS WITH BASIC TROUBLESHOOTING STEPS

Try the steps below if:

 * Your downloads and app updates get stuck and won’t finish.
 * You can’t download or install apps or games from the Google Play Store.
 * You can’t download books or other content from Google Play.
 * You can’t open the Google Play Store app at all.





BASIC TROUBLESHOOTING STEPS

Check your Wi-Fi or mobile data connection
 * Make sure you have a strong internet connection. 
 * It’s best if you can connect to a Wi-Fi network.
 * If you don’t have access to Wi-Fi, make sure you have a strong mobile data
   connection.

After you check your internet connection, try your download again. To get more
help with connection problems, go to Fix internet connection problems on Android
devices.

Check your storage space

 1. On your Android phone or tablet, open your Settings app.
 2. Tap Storage.

If your device is low on storage space, it can stop apps from downloading and
installing.

Your device may be low on space if:

 * You get a notification about storage space.
 * There’s less than 1 GB available on your device.

To get help with storage space on Android, go to Free up space.

Check for Android system updates
 1. On your Android phone or tablet, open your Settings app.
 2. Tap System Software update System update.
 3. Your update status appears.
 4. To download or install updates, follow the on-screen instructions.

Tip: If your device runs Android 2.2 or below, Google Play may not work
properly. Contact your device manufacturer for help.
Close & reopen Google Play Store
 1. On your Android device, swipe up from the bottom, hold, then let go.
 2. To close the Google Play Store app, swipe up on it.
 3. To reopen the app, tap Google Play Store app .

Restart your device
 1. Press and hold the Power button.
 2. Tap Power off or Restart.
 3. If your device doesn’t restart, press and hold the Power button until your
    device turns on again.


GET MORE HELP

If the steps above didn’t work, choose a link below to find advanced
troubleshooting steps.

 * Fix problems downloading one app
 * Fix problems downloading multiple apps
 * Fix problems with the Google Play Store app
 * Problems with in-app purchases


RELATED RESOURCES

 * Google Play supported devices
 * Reinstall & re-enable

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FIX PROBLEMS DOWNLOADING APPS FROM THE PLAY STORE

 * 1 of 4
   Fix problems downloading apps with basic troubleshooting steps
 * 2 of 4
   Fix problems downloading one app
 * 3 of 4
   Fix problems downloading multiple apps
 * 4 of 4
   Fix problems with the Google Play Store app

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