www.evaluagent.com
Open in
urlscan Pro
34.105.137.163
Public Scan
Submitted URL: https://c4qdh04.na1.hubspotlinks.com/Ctc/T5+113/c4QdH04/MWNyz99VR0CW6H6Z243b8bGMW89-nNw4_vMQjN9cd5G75nKv5V3Zsc37CgMVjW1mDR0H5Bw3hRW4V...
Effective URL: https://www.evaluagent.com/knowledge-hub/why-auto-qa-is-the-future-of-agent-improvement/?utm_campaign=DG%20%E2%80%93%20Bran...
Submission: On June 07 via api from US — Scanned from DE
Effective URL: https://www.evaluagent.com/knowledge-hub/why-auto-qa-is-the-future-of-agent-improvement/?utm_campaign=DG%20%E2%80%93%20Bran...
Submission: On June 07 via api from US — Scanned from DE
Form analysis 2 forms found in the DOM
https://www.evaluagent.com
<form action="https://www.evaluagent.com" class="g01__search" aria-hidden="true">
<div class="g01__search-container container">
<label for="global-search">Search www.evaluagent.com</label>
<div class="g01__search-input-wrapper">
<input type="search" name="s" id="global-search" class="g01__search-input" placeholder="Search..." tabindex="-1">
<button type="button" class="g01__search-submit" tabindex="-1">
<span class="screen-reader-text">Search</span>
<svg aria-hidden="true" class="svg-icon svg-icon--icon-search" role="img">
<use xlink:href="#sprite-icon-search"></use>
</svg> </button>
</div>
<button type="button" class="g01__search-close" data-search-close="" tabindex="-1">
<span>Close</span>
<svg aria-hidden="true" class="svg-icon svg-icon--icon-search-close" role="img">
<use xlink:href="#sprite-icon-search-close"></use>
</svg> </button>
</div>
</form>POST https://forms.hsforms.com/submissions/v3/public/submit/formsnext/multipart/755928/ad11a212-4fea-4232-9715-8a767d7f306b
<form id="hsForm_ad11a212-4fea-4232-9715-8a767d7f306b" method="POST" accept-charset="UTF-8" enctype="multipart/form-data" novalidate=""
action="https://forms.hsforms.com/submissions/v3/public/submit/formsnext/multipart/755928/ad11a212-4fea-4232-9715-8a767d7f306b"
class="hs-form-private hsForm_ad11a212-4fea-4232-9715-8a767d7f306b hs-form-ad11a212-4fea-4232-9715-8a767d7f306b hs-form-ad11a212-4fea-4232-9715-8a767d7f306b_70e422de-150c-4b8a-9fc9-aa35f4078a43 hs-form stacked"
target="target_iframe_ad11a212-4fea-4232-9715-8a767d7f306b" data-instance-id="70e422de-150c-4b8a-9fc9-aa35f4078a43" data-form-id="ad11a212-4fea-4232-9715-8a767d7f306b" data-portal-id="755928">
<div class="hs_email hs-email hs-fieldtype-text field hs-form-field"><label id="label-email-ad11a212-4fea-4232-9715-8a767d7f306b" class="" placeholder="Enter your " for="email-ad11a212-4fea-4232-9715-8a767d7f306b"><span></span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input id="email-ad11a212-4fea-4232-9715-8a767d7f306b" name="email" required="" placeholder="Email*" type="email" class="hs-input" inputmode="email" autocomplete="email" value=""></div>
</div>
<div class="hs_blog_default_hubspot_blog_subscription hs-blog_default_hubspot_blog_subscription hs-fieldtype-radio field hs-form-field" style="display: none;"><label
id="label-blog_default_hubspot_blog_subscription-ad11a212-4fea-4232-9715-8a767d7f306b" class="" placeholder="Enter your Notification Frequency" for="blog_default_hubspot_blog_subscription-ad11a212-4fea-4232-9715-8a767d7f306b"><span>Notification
Frequency</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input name="blog_default_hubspot_blog_subscription" class="hs-input" type="hidden" value="instant"></div>
</div>
<div class="hs_submit hs-submit">
<div class="hs-field-desc" style="display: none;"></div>
<div class="actions"><input type="submit" class="hs-button primary large" value="Subscribe"></div>
</div><input name="hs_context" type="hidden"
value="{"embedAtTimestamp":"1686144939391","formDefinitionUpdatedAt":"1661954818539","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.5735.106 Safari/537.36","pageTitle":"Why Auto-QA is the future of agent improvement - EvaluAgent","pageUrl":"https://www.evaluagent.com/knowledge-hub/why-auto-qa-is-the-future-of-agent-improvement/?utm_campaign=DG%20%E2%80%93%20Brand%20Nurture%20%E2%80%93%20FY24&utm_medium=email&_hsmi=254324752&_hsenc=p2ANqtz--X0O05hwtBfyYgaBJ4SWY0fVW960o6bQzbbipXex1PVMLBkUu4zb0nk9xP2G0DG_XST3xToHBdokM71apxP1njWB3mOA&utm_content=254324752&utm_source=hs_automation","urlParams":{"utm_campaign":"DG – Brand Nurture – FY24","utm_medium":"email","_hsmi":"254324752","_hsenc":"p2ANqtz--X0O05hwtBfyYgaBJ4SWY0fVW960o6bQzbbipXex1PVMLBkUu4zb0nk9xP2G0DG_XST3xToHBdokM71apxP1njWB3mOA","utm_content":"254324752","utm_source":"hs_automation"},"isHubSpotCmsGeneratedPage":false,"contentType":"blog-post","hutk":"8f24153e9f7aba075ec605347dcdee2c","__hsfp":78086756,"__hssc":"205248335.1.1686144940768","__hstc":"205248335.8f24153e9f7aba075ec605347dcdee2c.1686144940768.1686144940768.1686144940768.1","formTarget":"#newsletter-subscribe-hsform","locale":"en","timestamp":1686144940792,"originalEmbedContext":{"portalId":"755928","formId":"ad11a212-4fea-4232-9715-8a767d7f306b","region":"na1","target":"#newsletter-subscribe-hsform","isBuilder":false,"isTestPage":false,"isPreview":false,"css":"","cssRequired":"","isMobileResponsive":true},"correlationId":"70e422de-150c-4b8a-9fc9-aa35f4078a43","renderedFieldsIds":["email","blog_default_hubspot_blog_subscription"],"captchaStatus":"NOT_APPLICABLE","emailResubscribeStatus":"NOT_APPLICABLE","isInsideCrossOriginFrame":false,"source":"forms-embed-1.3300","sourceName":"forms-embed","sourceVersion":"1.3300","sourceVersionMajor":"1","sourceVersionMinor":"3300","_debug_allPageIds":{},"_debug_embedLogLines":[{"clientTimestamp":1686144939482,"level":"INFO","message":"Retrieved pageContext values which may be overriden by the embed context: {\"pageTitle\":\"Why Auto-QA is the future of agent improvement - EvaluAgent\",\"pageUrl\":\"https://www.evaluagent.com/knowledge-hub/why-auto-qa-is-the-future-of-agent-improvement/?utm_campaign=DG%20%E2%80%93%20Brand%20Nurture%20%E2%80%93%20FY24&utm_medium=email&_hsmi=254324752&_hsenc=p2ANqtz--X0O05hwtBfyYgaBJ4SWY0fVW960o6bQzbbipXex1PVMLBkUu4zb0nk9xP2G0DG_XST3xToHBdokM71apxP1njWB3mOA&utm_content=254324752&utm_source=hs_automation\",\"userAgent\":\"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.5735.106 Safari/537.36\",\"urlParams\":{\"utm_campaign\":\"DG – Brand Nurture – FY24\",\"utm_medium\":\"email\",\"_hsmi\":\"254324752\",\"_hsenc\":\"p2ANqtz--X0O05hwtBfyYgaBJ4SWY0fVW960o6bQzbbipXex1PVMLBkUu4zb0nk9xP2G0DG_XST3xToHBdokM71apxP1njWB3mOA\",\"utm_content\":\"254324752\",\"utm_source\":\"hs_automation\"},\"isHubSpotCmsGeneratedPage\":false}"},{"clientTimestamp":1686144939484,"level":"INFO","message":"Retrieved countryCode property from normalized embed definition response: \"DE\""},{"clientTimestamp":1686144940787,"level":"INFO","message":"Retrieved analytics values from API response which may be overriden by the embed context: {\"hutk\":\"8f24153e9f7aba075ec605347dcdee2c\",\"contentType\":\"blog-post\"}"}]}"><iframe
name="target_iframe_ad11a212-4fea-4232-9715-8a767d7f306b" style="display: none;"></iframe>
</form>Text Content
We value your privacy
We use cookies to optimise site functionality and give you the best possible
experience. Please read our privacy policy for more information.
Customize Reject All Accept All
Customize Consent Preferences
We use cookies to help you navigate efficiently and perform certain functions.
You will find detailed information about all cookies under each consent category
below.
The cookies that are categorized as "Necessary" are stored on your browser as
they are essential for enabling the basic functionalities of the site. ... Show
more
NecessaryAlways Active
Necessary cookies are required to enable the basic features of this site, such
as providing secure log-in or adjusting your consent preferences. These cookies
do not store any personally identifiable data.
* Cookie
__hssrc
* Duration
session
* Description
This cookie is set by Hubspot whenever it changes the session cookie. The
__hssrc cookie set to 1 indicates that the user has restarted the browser,
and if the cookie does not exist, it is assumed to be a new session.
* Cookie
cookieyes-consent
* Duration
1 year
* Description
CookieYes sets this cookie to remember users' consent preferences so that
their preferences are respected on their subsequent visits to this site. It
does not collect or store any personal information of the site visitors.
* Cookie
XSRF-TOKEN
* Duration
2 hours
* Description
This cookie is set by Wix and is used for security purposes.
* Cookie
laravel_session
* Duration
2 hours
* Description
laravel uses laravel_session to identify a session instance for a user, this
can be changed
* Cookie
__cfruid
* Duration
session
* Description
Cloudflare sets this cookie to identify trusted web traffic.
Functional
Functional cookies help perform certain functionalities like sharing the content
of the website on social media platforms, collecting feedback, and other
third-party features.
* Cookie
wp-wpml_current_language
* Duration
session
* Description
WordPress multilingual plugin sets this cookie to store the current
language/language settings.
* Cookie
bcookie
* Duration
1 year
* Description
LinkedIn sets this cookie from LinkedIn share buttons and ad tags to
recognize browser ID.
* Cookie
li_gc
* Duration
5 months 27 days
* Description
Linkedin set this cookie for storing visitor's consent regarding using
cookies for non-essential purposes.
* Cookie
lidc
* Duration
1 day
* Description
LinkedIn sets the lidc cookie to facilitate data center selection.
* Cookie
__hssc
* Duration
30 minutes
* Description
HubSpot sets this cookie to keep track of sessions and to determine if
HubSpot should increment the session number and timestamps in the __hstc
cookie.
* Cookie
__cf_bm
* Duration
30 minutes
* Description
This cookie, set by Cloudflare, is used to support Cloudflare Bot Management.
Analytics
Analytical cookies are used to understand how visitors interact with the
website. These cookies help provide information on metrics such as the number of
visitors, bounce rate, traffic source, etc.
* Cookie
ln_or
* Duration
1 day
* Description
Linkedin sets this cookie to registers statistical data on users' behaviour
on the website for internal analytics.
* Cookie
__hstc
* Duration
5 months 27 days
* Description
This is the main cookie set by Hubspot, for tracking visitors. It contains
the domain, initial timestamp (first visit), last timestamp (last visit),
current timestamp (this visit), and session number (increments for each
subsequent session).
* Cookie
hubspotutk
* Duration
5 months 27 days
* Description
HubSpot sets this cookie to keep track of the visitors to the website. This
cookie is passed to HubSpot on form submission and used when deduplicating
contacts.
* Cookie
_gcl_au
* Duration
3 months
* Description
Provided by Google Tag Manager to experiment advertisement efficiency of
websites using their services.
* Cookie
_ga
* Duration
1 year 1 month 4 days
* Description
The _ga cookie, installed by Google Analytics, calculates visitor, session
and campaign data and also keeps track of site usage for the site's analytics
report. The cookie stores information anonymously and assigns a randomly
generated number to recognize unique visitors.
* Cookie
_gid
* Duration
1 day
* Description
Installed by Google Analytics, _gid cookie stores information on how visitors
use a website, while also creating an analytics report of the website's
performance. Some of the data that are collected include the number of
visitors, their source, and the pages they visit anonymously.
* Cookie
_gat_UA-*
* Duration
1 minute
* Description
Google Analytics sets this cookie for user behaviour tracking.
* Cookie
_ga_*
* Duration
1 year 1 month 4 days
* Description
Google Analytics sets this cookie to store and count page views.
* Cookie
vuid
* Duration
1 year 1 month 4 days
* Description
Vimeo installs this cookie to collect tracking information by setting a
unique ID to embed videos to the website.
Performance
Performance cookies are used to understand and analyze the key performance
indexes of the website which helps in delivering a better user experience for
the visitors.
* Cookie
_gat
* Duration
1 minute
* Description
This cookie is installed by Google Universal Analytics to restrain request
rate and thus limit the collection of data on high traffic sites.
Advertisement
Advertisement cookies are used to provide visitors with customized
advertisements based on the pages you visited previously and to analyze the
effectiveness of the ad campaigns.
* Cookie
_fbp
* Duration
3 months
* Description
This cookie is set by Facebook to display advertisements when either on
Facebook or on a digital platform powered by Facebook advertising, after
visiting the website.
* Cookie
test_cookie
* Duration
15 minutes
* Description
The test_cookie is set by doubleclick.net and is used to determine if the
user's browser supports cookies.
* Cookie
IDE
* Duration
1 year 24 days
* Description
Google DoubleClick IDE cookies are used to store information about how the
user uses the website to present them with relevant ads and according to the
user profile.
Reject All Save My Preferences Accept All
Powered by
Skip to content
Search Select to toggle search modal
* Login
Select to toggle mobile menu
* Platform
* The EvaluAgent Platform
Get an overview of the EvaluAgent platform and see how we can help contact
centres to thrive.
Learn more
* Quality Assurance Evaluate four times faster.
* Coaching and One-to-Ones Turn insight into performance improvement.
* eLearning (LMS) Targeted training, created and assigned effortlessly.
* SmartScore Evaluate any conversation in seconds
* Auto-QA Automate Quality and Compliance with AI.
* Product Tours Explore EvaluAgent in your own time.
* Solutions
* By Job Role
* Contact Center Director Deliver a consistently great CX by optimizing
the performance of your people, processes & costs.
* Head of Quality Acheive 100% coverage and close the loop between QA,
Coaching and Training from within one platform.
* Team Leader Deliver better coaching sessions & improve agent performance
all from one platform.
* Contact Center Agent Engage & support agents with visibility into their
own performance, feedback and gamified leaderboards.
* Business Process Outsourcers Measure, monitor and improve agent
interactions with a Quality Assurance & improvement platform, built for
BPOs.
* By Challenge
* Delivering Great Service at Scale Provide a great service consistently
with a platform that grows with you.
* Reduce Attrition Agents leaving costs your business money. EvaluAgent
makes it more likely they will stay.
* Automating Compliance Automatically analyze every interaction, minimize
risk and log remedial actions with a fully auditable trail in one
centralised platform.
* Reducing Operating Costs Minimize cost, save time & improve performance
all at once.
* Increasing Conversation Coverage Improve productivity by 285% with
automation & AI.
* Increase Agent Engagement Improve motivation by providing the tools to
keep agents engaged and increase performance, customer satisfaction and
brand value.
* Pricing
* Integrations
* Resources
* Knowledge Hub Check out our blogs, guides & insights into all things QA.
* Customer Stories Find out how other brands are driving Smart Quality into
their contact centers.
* Company
* About Us Learn more about how we have become the leader in QA solutions
* News & Press Read more about EvaluAgent in the news
* Careers Find out about working for EvaluAgent and our current open roles
* Partnerships Explore how our organisations could work together
* Contact Us Get in touch with our team
Book a demo Free trial
Search www.evaluagent.com
Search
Close
Webinar
WEBINAR: WHY AUTO QA IS THE FUTURE OF AGENT IMPROVEMENT AND HOW TO DO IT RIGHT
By Tom Palmer Published 27 February 2023
With ever-increasing competition and customer demand, the modern contact centre
must keep evolving to ensure it offers a positive customer experience. But when
it comes to evaluating customer interactions, it can be a lengthy and manual
process, meaning you don’t get a true representation of the customer service you
offer.
That’s where Auto QA can help.
Auto QA is a sophisticated tool powered by AI that allows contact centres to
gain 100% coverage across every phone call, email, live chat, and ticket.
In our latest webinar our CEO, Jaime Scott presents ‘Why Auto QA is the future
of Agent Improvement and how to do it right’
Check out this opportunity to discover why Auto-QA is the key to transforming
your Contact Centre and providing a truly positive customer experience.
PausePlay
% buffered00:00
43:36
UnmuteMute
Exit fullscreenEnter fullscreen
Play
FOLLOW US
*
*
*
SUBSCRIBE TO OUR NEWSLETTER
Join thousands of like-minded professionals who are already receiving our blog
updates and best practice guides.
Notification Frequency
* Column 1
* Platform
* Overview
* Quality Assurance
* Coaching and One-to-Ones
* eLearning (LMS)
* Auto-QA
* Product Tours
* Integrations
* Pricing
* Column 2
* Solutions
* By Job Role
* Contact Center Director
* Head of Quality Assurance
* Team Leader
* Call Center Agent
* Business Process Outsourcers
* By Challenge
* Delivering Great Service at Scale
* Reduce Attrition
* Automating Compliance
* Reducing Operating Costs
* Increasing Conversation Coverage
* Increase Agent Engagement
* Column 3
* Resources
* Knowledge Hub
* Customer Stories
* Security
* Status Page
* Company
* About Us
* News & Press
* Partnerships
* Careers
* Contact Us
© 2022 EvaluAgent, All rights reserved.
* Terms
* Privacy Policy
Select to close modal
Select to close modal
* English (United Kingdom)
* English (United States)
gradient-curveicon-arrow-blueicon-arrow-navyicon-arrowicon-chevronEmail
Iconicon-facebookicon-instagramicon-linkedinCombined
ShapeTelephoneicon-pinteresticon-play-videoPlay
iconicon-search-closeicon-searchicon-shareicon-staricon-tickicon-tooltipicon-twittericon-youtube