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Platform Use cases Customers Resources About
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Platform



Platform overview

Learn more about Quantum Metric.



Key capabilities

Session replay Understand the “why” behind customer behaviors. Felix AI Gen AI
powered session summarization. Dashboards Organize and monitor your most
important data. Journeys Understand which paths customers are taking. Monitoring
& alerts Alerting on aggregate behavior, frustration, and more. Opportunity
analysis Automatically surface and quantify friction points. Interaction
heatmaps Visualize page-level clicks, scrolls, and attention. Dashboard template
library Templates to improve your experience. Page performance Discover and
quantify the impact of slow pages. Visible Visualize user behavior directly from
your browser. Segment builder Slice your audience with nested segment building.

Platform foundations

Platform intelligence Our powerful machine learning engine. Mobile app analytics
Patented mobile analytics technology. Security and privacy Best in class
security technology and polices. Autocapture Capture over 300 metrics
out-of-the-box. Data activation Seamlessly merge any data source. Performance &
overhead Lightweight SDKs and tags. Partners & integrations View our technology
and solutions partners.

See for yourself

Spring Product Launch ’24

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product launch.



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Use cases



Industries

Retail Understand shoppers’ needs faster. Financial services Drive digital
adoption and improve satisfaction. Travel & hospitality Grow revenue and loyalty
with real-time visibility. Telco Improve the digital-first experience. Gaming
Understand real-time player behavior. Healthcare Improve patient self-service
and loyalty.

Teams

Product Understand any part of the digital experience in seconds. Technology
Surface and scope customer technical friction in real-time. Marketing Strengthen
your campaigns and convert more. Analytics Answer the “why” behind the customer
experience. CX & VoC Bring together qualitative and quantitative insights. UX
Deep insight into behavior, engagement, and friction. Service & support Improve
customer empathy and contact center efficiency.

Solutions

Digital analytics Monitor, diagnose, and optimize critical experiences. Product
analytics Understand user behavior and drive adoption. Experience analytics
Surface pain points and quantify opportunities. Journey analytics Insights into
every touchpoint across the digital journey. Web analytics Understand and report
on digital performance. Employee experience Automatically surface critical
friction on your internal apps and kiosks.

Explore dashboard templates

Gain instant insight into your digital experience with pre-designed dashboard
templates.

Skip the setup, start analyzing.

See template library

Resources



Resources

Resources Review expert guidance and new data. Events & webinars Join us for
live or virtual events. Blog Thought leadership, trends, and product insights.
Continous Product Design The approach to building better products faster.

Spring Product Launch ’24

Discover new possibilities and efficiencies for your team with our latest
product launch.

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About



About us

Our story How Quantum Metric started, our leadership team, and how you can get
involved. Careers See what it’s like to work for Quantum Metric, and available
positions. News Read the latest announcements and news.

Partner network

Partner program Our key ecosystem of partners. Our partners See who already has
joined.

Latest news

Quantum Metric wins Google Cloud Technology Partner of the Year award.



Learn more




THE WORLD’S FIRST GENAI DIGITAL ANALYST.

It’s like hitting the fast-forward button on your data. Felix AI redefines
session replay efficiency with instant insights.

Learn more




REDEFINING HOW DIGITAL TEAMS WORK.

Quantum Metric is the digital analytics platform for business, technology, and
analytics teams.

Get to know our platform
MONITOR AND DETECT


SURFACE REVENUE LEAKS AND SELF-SERVICE FRICTION.

Detect and alert on digital experience anomalies, friction, and errors,
correlated to business KPIs in real-time.

Learn about experience alerts

QUANTIFY AND DIAGNOSE


ELIMINATE DATA BOTTLENECKS ACROSS DIGITAL TEAMS.

Automatically capture user data. Quickly validate technical errors or confusing
UX design. Quantify to prioritize across stakeholders.

See our web and mobile session replay

DISCOVER AND OPTIMIZE


PRIORITIZE OPPORTUNITIES THAT DRIVE THE BIGGEST LIFT.

Compare experiments, explore customer behavior, and determine what enhancements
to deliver next.

Discover page-level analysis


"Following optimization using Quantum Metric insights, the Korean Air app-store
rating has risen from 2.9 up to 4.6."

- Jinsoo Ko, Product Manager


Read their story


“Quantum Metric provides a single source of truth around our customers'
experience. All stakeholders can easily see and understand the impact of a
problem and agree on solutions. Using Quantum Metric has genuinely brought our
technology and business teams closer together.”

- Steven Teo, Head of Innovations and Digital Controls


Read their story


“Quantum Metric has helped lululemon systematically chip away at checkout
errors, which has had a multi-tens of millions of dollars in revenue impact.”

- Danny Ryder, Chief Digital Officer


Read their story


“One of the challenges with traditional analytics is that you have to prescribe
what you want to measure. Often it's what you are not looking at that is what
holds you back. That is where Quantum Metric’s machine learning has been a big
game changer for us.”

- Dylan Jacques, Technology Director


Read their story


"Following optimization using Quantum Metric insights, the Korean Air app-store
rating has risen from 2.9 up to 4.6."

- Jinsoo Ko, Product Manager


Read their story


“Quantum Metric provides a single source of truth around our customers'
experience. All stakeholders can easily see and understand the impact of a
problem and agree on solutions. Using Quantum Metric has genuinely brought our
technology and business teams closer together.”

- Steven Teo, Head of Innovations and Digital Controls


Read their story


“Quantum Metric has helped lululemon systematically chip away at checkout
errors, which has had a multi-tens of millions of dollars in revenue impact.”

- Danny Ryder, Chief Digital Officer


Read their story


“One of the challenges with traditional analytics is that you have to prescribe
what you want to measure. Often it's what you are not looking at that is what
holds you back. That is where Quantum Metric’s machine learning has been a big
game changer for us.”

- Dylan Jacques, Technology Director


Read their story



TRUSTED BY ENTERPRISES. LOVED BY PEOPLE.

4.6



223 verified reviews

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4.4



55 verified reviews

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4.5



85 verified reviews

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4B+ sessions each month.

40% of worldwide internet users.


START FOCUSING ON OPPORTUNITIES THAT DRIVE THE BIGGEST LIFT.

Discover what Quantum Metric can do for you.

Talk to sales

Schedule a personalized demo based on your business objectives.



Watch a live demo

Join a regularly streamed live demo or watch one on demand.



Browse product tours

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