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NEWS


SPECTRUM ALTERS CHANNEL LINEUP. WILL YOU LOSE PROGRAMMING?

Emily Barnes
New York State Team


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Some Spectrum customers in the Rochester region will lose access to certain
programming as Spectrum is altering multiple channels in its lineup.

The altered access was announced in a recent series of programming notices
posted to the company's website.

This change, which Charter Communications/Spectrum said they informed customers
of through bill messages and programming legal notices in November, comes on the
heels of recent cost increases for varying Spectrum services effective with
billing cycles beginning Jan. 30.




WHICH SPECTRUM CHANNELS ARE AFFECTED?

WSYR and WSYR HD on channels 9 and 1201 and WROC and WROC HD on channels 8 and
1210 will no longer be available for certain Spectrum customers beginning on or
after Jan. 23.

For some Spectrum customers, WROC and WROC HD on channels 8 and 1209 will no
longer be available beginning on or after Feb. 7.



And WBGT CD on channels 8 and 1215 will no longer be available for certain
Spectrum customers beginning on or after Feb. 5. However, you can continue to
access WBGT CD HD programming on channels 8 and 1215.

Any scheduled DVR recordings on WBGT CD may need to be reset after the change.




WHO IS AFFECTED BY SPECTRUM CHANGES?

WSYR and WSYR HD will no longer be available for these locations:

 * Cities of Canandaigua and Geneva
 * Towns of Arcadia, Bristol, Butler, Canadice, Canandaigua, East Bloomfield,
   Farmington, Galen, Geneva, Hopewell, Huron, Junius, Lyons, Macedon,
   Manchester, Marion, Naples, Ontario, Palmyra, Phelps, Richmond, Rose,
   Savannah, Seneca, Sodus, South Bristol, Victor, Walworth, Williamson and
   Wolcott
 * Villages of Bloomfield, Clifton Springs, Clyde, Macedon, Manchester, Naples,
   Newark, Palmyra, Phelps, Red Creek, Shortsville, Sodus, Sodus Point, Victor
   and Wolcott



WROC and WROC HD (channels 8 and 1210) will no longer be available for these
locations:

 * City of Batavia
 * Towns of Alabama, Alexander, Attica, Batavia, Bennington, Bergen, Bethany,
   Caneadea, Castile, Covington, Darien, Eagle, Elba, Gainesville, Genesee
   Falls, Hume, Java, Le Roy, Middlebury, Oakfield, Orangeville, Pavilion,
   Pembroke, Perry, Pike, Prattsburg, Pulteney, Sheldon, Stafford, Tyrone,
   Urbana, Warsaw, Wayne and Weathersfield
 * Villages of Alexander, Attica, Bergen, Castile, Corfu, Elba, Gainesville,
   Hammondsport, Le Roy, Oakfield, Perry, Silver Springs, Warsaw and Wyoming



WROC and WROC HD (channels 8 and 1209) will no longer be available for these
locations:

 * Towns of Prattsburg, Pulteney, Tyrone, Urbana, Wayne and Wheeler
 * Village of Hammondsport

WBGT CD will no longer be available for these locations:

 * Cities of Canandaigua, Geneva and Rochester
 * Towns of Arcadia, Avon, Brighton, Bristol, Butler, Byron, Caledonia,
   Canadice, Canandaigua, Chili, Clarendon, Clarkson, Conesus, East Bloomfield,
   Farmington, Galen, Gates, Geneseo, Geneva, Greece, Groveland, Hamlin,
   Henrietta, Hopewell, Huron, Irondequoit, Junius, Leicester, Lima, Livonia,
   Lyons, Macedon, Manchester, Marion, Mendon, Mount Morris, Murray, Naples,
   Nunda, Ogden, Ontario, Palmyra, Parma, Penfield, Perinton, Phelps, Pittsford,
   Portage, Richmond, Riga, Rose, Rush, Savannah, Seneca, Sodus, South Bristol,
   Sweden, Victor, Walworth, Webster, West Bloomfield, Wheatland, Williamson,
   Wolcott and York
 * Villages of Avon, Bloomfield, Brockport, Caledonia, Churchville, Clifton
   Springs, Clyde, East Rochester, Fairport, Geneseo, Hilton, Holley, Honeoye
   Falls, Leicester, Lima, Livonia, Macedon, Manchester, Mount Morris, Naples,
   Newark, Nunda, Palmyra, Phelps, Pittsford, Red Creek, Scottsville,
   Shortsville, Sodus, Sodus Point, Spencerport, Victor, Webster and Wolcott

Spectrum is hiking prices soon:Here's how much more you'll be paying




MORE ABOUT SPECTRUM CHANGES

A Charter Communications/Spectrum spokesperson said Monday the company has
removed duplicate out-of-market network affiliates, instead only carrying the
in-market network as designated by media analytics firm Nielsen for all TV
providers.

For some Spectrum customers outside Rochester and its inner ring suburbs, other
affiliate networks, such as WSYR or WIVB, were more suitable as "in-market
networks" than WROC, according to findings from Nielsen.

WROC released a statement Monday in response to the recent programming change
apologizing for the inconvenience to its viewers.

"Unfortunately, Charter/Spectrum has decided to drop WROC from its channel
line-up, rather than pay a fair market rate for the local news, weather, sports,
and network entertainment programming we provide," the statement read.


WHAT TO DO IF YOU'VE BEEN AFFECTED BY THE CHANGE

In the programming notices, Spectrum states customers can change their level of
service or disconnect free of charge within 30 days of receiving notice of the
change.



Emily Barnes is the New York State Team consumer advocate reporter for the USA
TODAY Network. Contact Barnes at ebarnes@gannett.com or on
Twitter @byemilybarnes.


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