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RESPONSE CX

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TRANSFORM YOUR CX:AI-POWERED 24/7 SUPPORT AT JUST 50 CENTS PER HOUR

Boost Sales & Delight Customers: Automate order and subscription changes and wow
customers while you focus on scaling your business.

Start Your Free Trial

No credit card, no annual contract, no usage fees.




TRUSTED BY LEADING DTC BRANDS



Embrace AI Agents: Your Digital Workforce for Unparalleled Efficiency

Welcome to the future of customer experience! StateSet ReSponse delivers
intelligent, autonomous AI Agents that execute tasks, make decisions, and drive
results. Our digital workforce revolutionizes DTC operations, handling
everything from order modifications to subscription changes with unparalleled
efficiency. Join us in reshaping the commerce landscape with AI-driven,
result-oriented solutions.

Decrease in First Response Times98%
Decrease in Resolution Times95%
Increase in CSAT Scores93%
Decrease in Return Cycle Time71%
Increase in Subscription Retention53%
Increase in Exchange Efficiency62%

> “Through Stateset Response, we use an AI bot (Robert) to handle the
> monotonous, time sensitive issues like cancellation requests. He’s working
> 24/7 and frees up our reps so they can take care of questions that are more
> nuanced and require a human touch.”


Femi Olasupo
Senior Director of Customer Experience - Truvani
Learn more about Truvani and StateSet ReSponse →

ReSponse has created thousands of 5 star customer experiences

> “Impeccable attention to detail and lightning-fast responses. The speed
> suggests AI, yet it resonates with a personal, tailored touch that feels
> remarkably human!”

> “Súper amable y atento en todo momento estoy muy satisfecha por su ayuda. Lo
> mejor!”



> “Very helpful, even on a Sunday!”



> “5/5. Very helpful”



> “Quick response time, very helpful.”





STAY AHEAD IN CUSTOMER SUPPORT AUTOMATION WITH RESPONSE CX AGENTS


Order Efficiency AgentYour 24/7 Shopify Order Management Guru: Effortlessly
handle cancellations and modifications while your team focuses on what truly
matters - delighting customers.

Subscription Management AgentStay.ai, ReCharge, and SKIO Made Simple: Automate
subscription changes and cancellations, freeing your team to craft unforgettable
customer experiences.

Returns Handling AgentSeamless Shopify and Gorgias Integration: Automate returns
while keeping customers in the loop. Build trust, streamline operations, and
watch satisfaction soar.

Proactive Warranty Support AgentProactive Support that Wows: Automate
replacements and recommend products based on purchase history. Turn
post-purchase support into a loyalty-building opportunity.

Sales AgentYour Always-On Revenue Booster: Personalize recommendations, answer
queries instantly, and guide customers to the perfect purchase. Watch your
conversion rates skyrocket.

Marketing AgentKlaviyo Campaigns on Autopilot: Craft data-driven, personalized
campaigns that hit the mark every time. Let your team focus on strategy while AI
handles the heavy lifting.

Use ReSponse with your favorite commerce apps, data sources, automations, and
more.


COMMERCE


SUPPORT


LOGISTICS


SUBSCRIPTIONS


SHIPPING


RETURNS


FINANCIALS










EMPOWER YOUR DTC BUSINESS WITH 24/7 TICKET RESOLUTIONS!


SEAMLESSLY REPLY ON EVERY CHANNEL, RESOLVE YOUR TICKETS AUTOMATICALLY AND DRIVE
OUTCOMES THAT ENHANCE YOUR CX OPS. EXPERIENCE A KNOWLEDGE BASE SETUP HANDLED BY
OUR TEAM WITH DEDICATED EXPERT SUPPORT. NEVER MISS A CUSTOMER QUERY AGAIN.

With StateSet there are NO Annual Contracts / NO Upfront setup costs / NO per
automation based pricing / NO extra support costs. It's $350, month-to-month,
cancel anytime.

Payment frequency
Monthly
Annually (15%+ Discount)

Responses


PRO

For the ambitious DTC brand. No upfront costs. No Usage costs. Support Included.

$350/month



Unlock Pro Features Now
 * Conversational AI Agent
 * Speech-to-Text
 * Text-to-Speech
 * Personalized Responses
 * Knowledge Base
 * Agent Attributes
 * Rules Engine
 * Response Examples
 * Shopify Integration
 * Gorgias Integration
 * eMail, Chat, Instagram DMs
 * Dedicated Support

Function Calling


SCALE

For the autonomous DTC brand. No upfront costs. No Usage costs. Support
Included.

$1,070/month



Unlock Scale
 * Conversational AI Agent
 * Speech-to-Text
 * Text-to-Speech
 * Personalized Responses
 * Knowledge Base
 * Agent Attributes
 * Rules Engine
 * Response Examples
 * Response Schedules
 * Shopify Integration
 * Gorgias Integration
 * Stay AI Integration
 * Recharge Integration
 * Automated Function Calling
 * Automated Order Cancellations
 * Automated Subscription Changes
 * Automated Order Tagging
 * Auto-Close Tickets
 * Dedicated Support
 * Response Analytics
 * Response Evaluation

Generative UI


ENTERPRISE

For the Enterprise brand. No upfront costs. No Usage costs. Support Included.

$3,230/month



Unlock Enterprise
 * Conversational AI Agent
 * Generative User Interface
 * Speech-to-Text
 * Text-to-Speech
 * Personalized Responses
 * Knowledge Base
 * Agent Attributes
 * Rules Engine
 * Response Examples
 * Response Schedules
 * Shopify Integration
 * Gorgias Integration
 * Stay AI Integration
 * Recharge Integration
 * Automated Function Calling
 * Automated Order Cancellations
 * Automated Subscription Changes
 * Automated Order Tagging
 * Auto-Close Tickets
 * Dedicated Support
 * Response Analytics
 * Response Evaluation
 * Custom API Integrations
 * Custom ERP Integrations
 * Advanced Response Scheduling
 * Enterprise Grade SLA
 * Enterprise Grade Analytics

> “The next generation of AI-powered customer experience has arrived. As a brand
> and former marketing technologist, exploring and implementing modern
> AI-powered tools for our brand is important to me. The ReSponse AI App
> provides a smart, scalable interface for our CX team to be at the forefront of
> e-commerce technology and to provide better experiences and support for our
> customers.”

Madeline Lauf, Founder at Begin Health

Customer Success


BEGIN HEALTH

Health & Wellness

Facing exponential growth and the accompanying customer support challenges,
Begin Health sought a solution to scale their services while maintaining a high
level of care and responsiveness.

Integration of Stateset’s ReSponse AI with the Gorgias chat widget on their
website enabled automatic handling of sensitive subscription management
requests, such as cancellations, with a personal touch. The AI’s capability to
suggest alternatives like pausing or skipping a subscription before cancellation
helped in reducing churn and enhancing customer satisfaction.

The adoption of Stateset’s Response AI solution led to an 95% reduction in
response time, slashing the first response to an astounding 5 seconds, and a 85%
decrease in time to resolution. This transformation has not only satisfied the
immediate needs of the Begin Health community but also laid the groundwork for
additional self-service features.

ReSponse Time95%
Resolution Time85%
Churn Reduction28%
Cost / Ticket40%
Learn more about Begin Health and ReSponse →

RAG + GPT4 Turbo

Retrieval Augemented Generation (RAG) based on Vector DB + OpenAI GPT4 Turbo

Real-time Integrations

Integrated with Shopify, Gorgias, Stay AI for automating Order and Subscription
actions based on your macros and real-time commerce data.

AI Function Calling

Make API calls directly from ReSponse App to power advanced workflows and
automations.


ACHIEVE MORE, FASTER

Why ReSponse?

Shopify Merchants use ReSponse to fix their customer service problems and get
the results they want. Plain and simple. ReSponse helps you achieve your CX
goals.


Knowledge Base IntegrationUpload various documents including company knowledge
bases, product information, and FAQs to simplify customer support processes and
ensure responses are tailored to your unique resources and information.

Gorgias Integration and Enhanced Customer ExperienceSet up your AI-powered
Customer Service Agent in under 15 minutes. Seamlessly integrated with Gorgias
Chat, ReSponse efficiently handles and responds to customer requests,
streamlining your customer service operations.

Post-Purchase Automation and Workflow IntegrationConnect generated responses to
processes such as Returns Management Automation (RMA), Warranty Management,
Shipping Label Creation, and Inventory Management, creating a seamless ecosystem
for managing your online store.

GPT-4o Model and FunctionsPowered by OpenAI's GPT-4o, the most sophisticated
language model, Stateset ReSponse automates post-purchase operations and
elevates e-commerce customer support to new heights.

Unparalleled Customer SatisfactionAchieve an average CSAT score of 95% with
ReSponse. Its advanced GPT-4 technology ensures each interaction satisfies your
customers, enhancing brand loyalty and driving repeat business.

Lightning-Fast Resolution TimesEnsure customers aren't kept waiting with
resolution times under 5 minutes. Empower your team to handle more inquiries and
deliver exceptional service efficiently.


READY FOR PERSONALIZED ORDER AND SUBSCRIPTION CHANGE WORKFLOWS FROM WITHIN
GORGIAS?

Book a Demo to learn more about the future of CX.

Schedule Demo



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