www.coeo-inkasso.de Open in urlscan Pro
92.51.182.137  Public Scan

Submitted URL: https://www.coeo-inkasso.de/schuldner
Effective URL: https://www.coeo-inkasso.de/
Submission: On July 13 via manual from TR — Scanned from DE

Form analysis 1 forms found in the DOM

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DO YOU HAVE A
DEBT COLLECTION CLAIM?

You will find all services and payment options here:

ENTER YOUR REFERENCE NUMBER






SIMPLE. FLEXIBLE. DIGITAL.
THAT IS COEO.

A financial bottleneck can have many causes – coeo mediates between you and your
creditors, i.e. the people and institutions to whom you owe money.


IT’S THAT SIMPLE


1

ENTER REFERENCE NUMBER

2

SELECT PAYMENT METHOD AND MEANS OF PAYMENT

3

SETTLE CLAIM

DONE.

Let’s go

More than 87% of the debtors we surveyed are satisfied to very satisfied with
our service.*
Source: Evaluation of 4,534 customer opinions in the 2nd quarter of 2023


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FREQUENTLY ASKED QUESTIONS.

If you receive a collection letter, many questions arise. We have compiled the
most frequently asked questions here to help guide and assist you. Should you
have more complex questions or queries regarding a specific debt collection
case, our service portal or one of our hotline employees will be happy to help
you.

WHY HAVE I RECEIVED MAIL FROM COEO?

Our client has provided you with goods or services against payment. As of yet,
they have no record of having received payment and have therefore instructed
coeo to collect this outstanding claim. Details of the client and the
outstanding items in question can be found in the letter we sent to you.

WHY AM I NOW TO MAKE PAYMENT TO COEO AND NOT TO THE CLIENT?

Following instruction by our client, we are your sole contact partner in all
matters relating to the outstanding claim. If a payment is made to the client,
there is a risk that it will not be possible for this to be correctly allocated
and therefore the collection measures will be continued. Furthermore, our
client’s employees have been instructed to refer to us in the event of all
queries.

WHERE DO THE ADDITIONAL COSTS COME FROM?

If a customer does not pay for goods already delivered or services already
rendered even after a payment reminder, the company providing the service often
hands over the case to a specialised collection service provider. The company
initially bears the costs arising from this itself. According to Sections 280,
286 German Civil Code (Bürgerliches Gesetzbuch, BGB), however, it is entitled to
claim these costs as damages from the debtor in addition to the original claim
(main claim) and the statutory default interest up to the amount regulated in
Section 4(5) Introductory Act to the Legal Services Act (Einführungsgesetz zum
Rechtsdienstleistungsgesetz, RDGEG). The collection of this claim for damages is
also part of the collection company's mandate. Therefore, your collection letter
will show the main claim as well as the interest on arrears and the claim for
damages (collection costs).
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