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Text Content

SupportGenie
Features


FEATURES

Explore Support Genie features!

AR GENIE REMOTE ASSISTANCE

Increase the efficiency with which your support issues are identified and fixed.
Using live Augmented Reality video tools for remote visual help.

AR MANUALS

AR enhances the customer experience by giving service providers more power.
AR can help you improve your first-time fix rates.

AR SELF-SERVICE

Introducing Augmented Reality with AI to improve Customer Support, drive new
levels of self-service, and provide the best customer experience possible.

VISUAL ASSISTANCE & LIVE VIDEO

Visual Assistance and live video to help troubleshoot advanced customer support
issues.

OBJECT DETECTION

Automate anything from spotting manufacturing faults to parking and traffic
management by integrating cutting-edge computer vision driven by AI-powered
based on the sophisticated picture and video analysis.

AR GENIE SDK

Adding AR Genie, remote assistance, to your software packages makes it more
useful. To contribute to the smooth operation of your programs, we enhance
component management and interaction using particular software APIs.

AR GENIE PEER-TO-PEER REMOTE ASSISTANCE

Boost the connectivity of your support team's smartphones and give them access
to augmented reality so they can remotely troubleshoot problems visually.


GET STARTED

ENHANCE your Customer Support with Support Genie

REQUEST A DEMO!
IntegrationBlog
Support


SUPPORT

When you need help!

CONTACT SUPPORT

Contact Support for help with SupportGenie software

FAQS

Frequently Asked Questions

DOCUMENTATION

How to use SupportGenie

INTEGRATION

Integration with apps , 3rd party software and your website

FORGOT PASSWORD

Reset password


GET STARTED

ENHANCE your Customer Support with Support Genie

REQUEST A DEMO!
About


ABOUT

Get to know us more. Our history, our team and how to reach us.

ABOUT US

Our history and some fun facts about us

CONTACT US

How to contact us

TEAM

Meet the team behind SupportGenie

PRESS

Press Releases

CAREERS

Join the SupportGenie team

TERMS

Terms of Agreement

PRIVACY POLICY

Privacy Policy


GET STARTED

ENHANCE your Customer Support with Support Genie

REQUEST A DEMO!
Login
GET STARTED

get started


ABOUT



ABOUT US

CONTACT US

PRIVACY POLICY


FEATURES



AR MANUALS

AR SELF-SERVICE

AR GENIE

VISUAL ASSISTANCE & LIVE VIDEO

OBJECT DETECTION

AR GENIE SDK

AR GENIE PEER-TO-PEER REMOTE ASSISTANCE


OTHER PAGES



BLOG

INTEGRATION

LOGIN

GET STARTED




AR  FOR SELF-SERVICES


AR GENIE REMOTE ASSISTANCE

AR enhances the customer experience by putting more
power in the hands of service providers.



AR GENIE REMOTE ASSISTANCE
MOBILE TO MOBILE


AR MANUALS &TUTORIALS

Guide and help customers discover everything they
need right at their fingertips.


AR MANUALS &TUTORIALS


AR MANUALS &TUTORIALS

Guide and help customers discover everything they
need right at their fingertips.


AR  FOR SELF-SERVICES


AR FOR SELF-SERVICES

Augmented Reality is taking customer experience to the next level.


OBJECT DETECTION

The use of computer vision to locate instances
of objects in images or videos.
Slide 2 of 5.





AUTOMATE YOUR CUSTOMER
SUPPORT WITH AR

Everything you do revolves
around your customer.

REQUEST A DEMO!

AR Genie SDK

AR Self-Service

Visual Assistance
& Live Video

AR Manual

AR Genie
Remote Assistance

Object Detection

AR Genie
Peer to Peer
Powered By AI
Ticketing System



NEW TECHNOLOGIES OPEN UP
NEWER OPPORTUNITIES FOR SUPPORT

Augmented Reality, reduces the average handle time for support
tickets with visual tutorials for DIY installation or device maintenance.


learn more!



AR GENIE REMOTE ASSISTANCE

 * Remotely assist your workforce with faster solutions and avoid downtime.
 * View the live, high-definition video stream of your far-off  client's
   smartphone to instruct them from your workplace.
 * With AR annotations, you and your clients can augment the live camera feed
   with additional virtual information. Other annotation tools are available for
   writing and drawing on screens.
 * AR assists in overcoming geographic boundaries and can evaluate the problems
   without travelling, saving money and time.
 * Improve your remote assistance by interacting with your customer via voice
   and text chat.
 * Quick remote assistance with AR support enables non-experts to self-serve and
   independently fix problems.
 * In AR annotations, precise and detailed instructions will aid in error-free
   support and maintenance.
   

learn more!


LEVEL UP YOUR SUPPORT
TEAM WITH AR GENIE

AR is the best solution for businesses looking to automate product support and
maximize growth. By incorporating computer vision and object recognition, the
information about the user's surroundings in the real world becomes interactive
and digitally rich.

REQUEST A DEMO!



BETTER CUSTOMER SUPPORT WITH AN EXTRA SET OF EYES

Facilitate customer issues in real time with a mobile app that can securely
bridge communication with a live video so that support agents can properly
diagnose your customer's needs.

LEARN MORE!


OUR CLIENTS LOVE US. WE LOVE THEM MORE.





"What impresses me with SupportGenie is how they seem to be one step ahead of
the competition. Their AR GENIE visual remote assistance is extremely advanced
and works flawlessly in quickly troubleshooting problems."

Clement Joly,
CEO, Kissfly

"SupportGenie helped improve our customer service satisfaction by 70% over the
last 8 months. Couldn't be more satisfied!"

Arun Mehta,
CEO, Impact Poster Gallery


"The ability to combine SupportGenie with an AR component that fixes and
resolves a large number of client concerns, allowing them to troubleshoot
without dispatching technicians."

Dinesh Pandey,
GM, Mindsol

"SupportGenie enables our agents to serve our clients with a more effective and
efficient service as well as a better customer experience."
‍

Anoop Joseph,
CEO, Magnima
Slide 3 of 4.





SUPPORTGENIE INSIGHTS


Augmented Reality

January 30, 2023


REDUCE MACHINE DOWNTIME BY 30-70% WITH AR-BASED REMOTE ASSISTANCE



Augmented Reality

October 7, 2022


TOP 3 WAYS AUGMENTED REALITY ENSURES SUPERB CUSTOMER SERVICE FOR HARDWARE
MANUFACTURERS TODAY



Customer Support

March 19, 2022


WHICH TECHNOLOGIES HELP IN EXPANDING REACH TO THE CUSTOMER?




WHY YOUR TEAM WILL FALL IN LOVE WITH SUPPORTGENIE?

AR Genie Remote Assistance
Resolve customer support issues with Augmented Reality.
AR Manual
Instructional guides reproduced in Augmented Reality.
AR Self-Service
Automated self-guided instructions with Augmented Reality.
AR Genie Peer to Peer
Connect- Identify- Assist- Resolve remote problems visually.
Live Visual Assistance
Resolve customer issue visually, quickly & easily.
Object Detection
AI computer vision to find, locate, and track physical objects.
Ticketing System
All customer interactions organized into one platform.
SDK
Adapts to your existing platform lets you stay ahead of the curve.
Auto Assignment of Tickets
Automated prioritizing of customer support tickets.


IMPROVE YOUR TEAM'S COMMUNICATION AND PRODUCTIVITY BY 2X

Get started now

CLAIM YOUR free DEMO !


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REQUEST A DEMO!
Features
AR GenieAR ManualsAR Self-ServiceObject DetectionAR Genie SDKVisual
Assistantance & Live VideoAR Genie Peer-to-Peer Remote Assistance
Company
TeamCareersTerms of ServicePrivacy PolicyAbout UsPress Releases
Support
DocumentationFAQIntegrationsContact
Resources
BlogPress
Contact
contact@supportgenie.io+1 (415) 448 7340
+91 9313167893


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