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<form method="get" action="https://www.egain.com/" class="header-searchform">
  <input type="search" name="s" autocomplete="off" value="" placeholder="Type then hit enter to search...">
</form>

GET https://www.egain.com/

<form method="get" action="https://www.egain.com/" class="mobile-searchform">
  <input type="search" name="s" autocomplete="off" placeholder="Search">
  <button type="submit" class="searchform-submit">
    <i class="icon icon-magnifier"></i>
  </button>
</form>

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 * Products
   * COLLABORATION
     * eGain Conversation Hub
     * eGain CallTrack
     * eGain Chat
     * eGain Virtual Assistant
     * eGain ClicktoCall
     * eGain Cobrowse
     * eGain Mail
     * eGain Notify
     * eGain Offers
     * eGain Social
     * INSIGHT
       * eGain Analytics Hub
       * eGain IVR Analytics
   * KNOWLEDGE + AI
     * eGain Knowledge Hub
     * eGain Knowledge for Contact Centers
     * eGain Knowledge for Self-Service
     * eGain Virtual Assistant
     * eGain Virtual Assistant for Agents
     * eGain Sales Advisor
     * SERVICES
       * eGain Consulting
       * eGain University
     * MORE
       * eGain Cloud AlwaysOn
   * EDITIONS
     * eGain Knowledge Hub for Adobe
     * eGain for Amazon Connect
     * eGain Analytics for Amazon Connect
     * eGain for Apple Business Chat
     * eGain for Avaya
     * eGain for Cisco
     * eGain Knowledge Hub for Five9
     * eGain Knowledge Hub for Genesys
     * eGain for Google’s Business Messages
     * eGain for IBM Watson
     * eGain for Microsoft Dynamics CRM
     * eGain for Salesforce
     * eGain Knowledge Hub for SAP
     * eGain Knowledge Hub for ServiceNow
     * eGain Mobile
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     * Financial Services
     * Government
     * Healthcare
     * Health Insurance
     * P&C Insurance
     * Outsourcers
     * Retail
     * Tech Industry
     * Telecom
     * Travel & Hospitality
     * Utilities
   * ORGANIZATIONS
     * Contact Centers
     * eCommerce
     * eService
     * Helpdesks
     * IT
     * Marketing
   * EDITIONS
     * eGain SmartIVR
     * eGain Telehealth
     * eGain Virtual Financial Coach
 * Resources
   * LIBRARY
     * Articles
     * Blogs
     * Research
     * Videos
     * White Papers
     * Customer Success
   * CUSTOMER COMMUNITY
     * eGain Community
     * eGain Support Portal
     * DEVELOPER COMMUNITY
       * eGain Developer Central
     * PARTNER COMMUNITY
       * eGain Econet Portal
       * eGain Marketplace
   * TOPICS
     * Chat
     * Cloud Software
     * Customer Service Software
     * Digital Transformation
     * Digital CX
     * Knowledge Management
     * Knowledge Management System
 * Success
   * CUSTOMERS
     * Customer Success
     * AWARDS
       * Analyst Recognition
       * Awards
 * Support
   * CUSTOMER COMMUNITY
     * eGain Community
     * eGain Support Portal
     * eGain Managed Services
 * Partners
   * PARTNER COMMUNITY
     * eGain Econet Portal
     * eGain Community
     * Partner Locator
     * Partner Deal Registration Form
     * eGain Marketplace
   * SOLUTIONS
     * eGain for Apple Business Chat
     * eGain for Amazon Connect
     * eGain Analytics for Amazon Connect
     * eGain for Avaya
     * eGain for Cisco
     * eGain for Google’s Business Messages
     * eGain for Microsoft Dynamics CRM
     * eGain for Salesforce
   * EDITIONS
     * eGain Knowledge Hub for Adobe
     * eGain for Apple Business Chat
     * eGain for Amazon Connect
     * eGain Analytics for Amazon Connect
     * eGain for Avaya
     * eGain for Cisco
     * eGain Knowledge Hub for Five9
     * eGain Knowledge Hub for Genesys
     * eGain for Google’s Business Messages
     * eGain for IBM Watson
     * eGain for Microsoft Dynamics CRM
     * eGain for Salesforce
     * eGain Knowledge Hub for SAP
     * eGain Knowledge Hub for ServiceNow
 * Company
   * MANAGEMENT
     * Board of Directors
     * Executive Team
     * INVESTOR RELATIONS
       * Investors
       * Annual Reports
   * CAREERS & CONTACT
     * Careers
     * Locations
     * Contact Us
     * RECOGNITION
       * Analyst Recognition
       * Awards
   * NEWS AND EVENTS
     * Events
     * Press Releases
     * Press Clippings
     * Webinars
 * Contact us
 * Blog
 * 



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Published on: April 25, 2020
Author: Anand Subramaniam


CUSTOMER SERVICEDIGITAL ENGAGEMENT


EGAIN COVID-19 OFFER TO TAME CUSTOMER SERVICE SPIKE


Did you know that we are offering a virtual assistant solution that delivers
quick value as it helps businesses handle soaring demand for customer service,
triggered by Covid-19? Unlike bait-and-switch “free” teasers, unproven
technologies, and solutions that take forever to deliver business benefits, if
at all, eGain for COVID-19 draws from cutting-edge technology and two decades of
best practice to deliver quick value.

The offer includes the following components:

Standard Edition

 * eGain Virtual Assistant™, award-winning chatbot from eGain
 * Solution setup for 5 call drivers

Advanced Edition

 * eGain Virtual Assistant™, award-winning chatbot from eGain
 * Solution setup for 5 call drivers
 * Brand alignment, optimization, and expanded needs assessment

The solution is already being leveraged by eGain clients to tackle customer
service amid COVID-19.

Among examples are:

 * A financial services leader is processing over 700,000 customer self-service
   sessions per month
 * A fast-growing SaaS provider is successfully handling the spike, while
   achieving a 67% improvement in time to answer and 62% improvement in
   consistency of answers
 * A leading European telco is deploying the solution for customer self-service
   to handle COVID-19 traffic after seeing a 37% improvement in First-Contact
   Resolution and 50% reduction in training time, when deployed to agents

Why don’t you get going? Contact us for a discussion or request a demo!

Contact us
Contact us

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Tags:
AI, chatbot, covid-19, customer service, digital experience, virtual assistant

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