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Get a demo

AI that predicts

product issues

feature requests



Artifact's AI analyzes what customers say and do and surfaces predictive
insights that ensure you know exactly what will drive customer growth and
loyalty.

Get a demo





Artifact was built for customer-obsessed companies that are determined to be
driven by speedy, evidence-based, decisions. Artifact provides the intelligence
you need to better understand your customers and create strategies that meet
their needs and exceed their expectations.




Watch the video

Customer Experience



Research & Insights

Product Ops



Customer Success

Once Artifact was implemented, our awareness of new issues and opportunities
seemed almost immediate and sometimes even early.

Alex Hackney - SR. product manager



GET A CLOSER LOOK TODAY

Reach out to us and let's discuss how Artifact can help you predict customer
needs

With Artifact as your AI copilot, you'll never be left wondering if you're
building the right thing at the right time ever again.

Get a demo




What type of CX do you have?

Artifact helps businesses evolve from reacting to customer problems, to
predicting customer needs.

Reactive CX



Responsive CX



Predictive CX



You have software and tools to help you support and serve the customer



You've created a "readiness" layer with macro responses and automated
notifications



You can detect and predict quantified customer needs across qualitative and
quantitative data sources

You track user behavior, and are capable of understanding product usage



Alerts are manually defined and set for visibility into critical customer
behavior



You have systems capable of automatically detecting anomalies, trends, and
emerging themes

You depend on survey-based systems to understand customers



You have a feedback inbox and manual ontologies for sorting and managing
qualitative data



You can quantify and measure customer needs across every stage of the customer
journey

Customer data is separated by team siloes, and you may lack cross functional
collaboration



You've started to implement sophisticated ETL processes for customer data



You have a customer mosaic enabling shared understanding across every department

You feel like you're constantly putting out fires



You’ve installed the “fire alarms” and “extinguishers”, but struggle to identify
what is most important



You know exactly where to focus and what to prioritize to drive the business
forward

Get a demo



Artifact uses your CX data to identify the signals that make customer
satisfaction hum and adoption click

Artifact automatically spots what businesses care about most, helping you
prevent problems and anticipate customers’ needs without needing to know what
questions to ask or what dashboard to build.

enterprise ready

Artifact comes complete with RBAC permissions and SSO features out of the box,
and can handle enterprise volume.

AI-first products

We are experts in natural language understanding— we use and develop
cutting-edge artificial intelligence.

fast implementation

We can get you up and running within days instead of the industry standard of
several months.

Use Artifact to spot what's important as it happens

Learn more

Artifact’s AI will spot critical events in your data




Understand what’s important and when it became important, right now




Topic


“My order never shipped”

mentions spiked by 350% for 2 days before returning to normal levels.


Move beyond survey-based methods

Learn more

Centralize every conversational touchpoint you have with your customers




Analyze 100% of your customer interactions instead of only 7% of your respondent
list





 * The Old Way
   
   Survey panel
   
   
   
   
   
   7% Response rate
   
   
   Survey option
   
   42%
   
   Survey option
   
   26%
   
   Survey option
   
   32%
   

 * The Artifact Way
   
   All customer interactions
   
   
   
   
   
   All customers
   
   
   Anomaly
   
   Trend
   
   
   
   What are the most common complaints for content filters?
   
   Show me the most relevant examples
   
   Customers are saying that they haven’t had a lot of luck getting the content
   filters to produce any meaningful results.
   



Ditch tags and taxonomies forever

Learn more

Artifact’s AI automatically detects actionable topics without any human tagging
or input




Artifact will model and measure every interaction, so you don’t need to manage
disposition codes





CUSTOMER:
Well, first of all, I can't seem to find the section on dieting. Am I just not
looking in the right place?

TOPIC CATEGORY: PRODUCT ISSUE




TOPIC: I CANT FIND THE DIET SECTION

AGENT:
The dieting section is under the "nutrition" tab on the dashboard.

AGENT RESOLUTION

CUSTOMER:
Okay, got it. Thanks. Second issue - and this is a big one - is that the calorie
counts for some of the foods are way off. For example, it says a banana has over
200 calories when I know it doesn't have nearly that much. This happens with a
lot of different foods. And it's kind of frustrating because I'm trying to be
very precise about my calorie intake. So unless these counts are going to be
more accurate, I might have to switch to another app.

TOPIC CATEGORY: PRODUCT ISSUE




TOPIC CATEGORY: NEGATIVE FEEDBACK



TOPIC: CALORIE COUNTS AREN’T ACCURATE



Navigate and explore your data

Learn more

Zoom into specific phrases, and zoom out to broad themes to understand exactly
what’s happening




Measure the frequency and prevalence of a topic— rather than just relying on
disposition code volume




Tap the bubbles to explore

Align business metrics with the voice of the customer

Learn more

Artifact links every interaction to a specific customer to understand their
journey better




You’re able to slice and dice every insight by metrics and fields that align to
your initiatives




What are customers saying about our brand new line of athletic shorts produced
by our new manufacturing partner?

PRODUCT SKU: XYZ12345


AOV: >$50


STATE: UT, CO, NV


CAMPAIGN ID: FALL2023


SKU SOURCE ID: ACME INC.


562 CUSTOMERS


Trusted by world class brands

Read the full case study





Before Artifact, our sensitivity to issues spiking in support was dull. In some
scenarios, we would go days and even full weeks before we would pick up on a
signal that something was widely affecting our users. 





Alex Hackney - SR. product manager



Blake McClary

Director Product, Jobber

I've been using Artifact for a few months now and I can attest to how awesome it
is. Feels like using a magic 8 ball that actually works!

Mariah Hay

CXO

This product solves a problem that plagues most companies- connecting all of the
inputs from the customer. Very smart!

Ken Frei

Director Product, Pura

I've had the chance to see and use some of the early versions of this product,
and I couldn't be more excited. Nate, Trey, and team know what they're doing and
have created a powerful product that is a must have for product teams.

Tyler Jessop

Product Manager, Juniper

You’ve backed a winner for sure! They have got several unique angles they use in
approaching understanding the customer voice that really make the insights
actionable instantly. The wholistic vision Nate and team have built into the
foundation of Artifact really shines thru when you start looking under the hood!
Stoked for what is to come!

Gilbert Lee

Cofounder, Torus

I really wish I had Artifact when I was at Pluralsight. We had to cobble up over
a dozen solutions and even more people to understand what our customers are
saying. It took way too long and frustrating. So excited to see Artifact launch
their products! Congrats team!!!

Heather Mulcahy

CX Manager, Chatbooks

What I love most about Artifact is having a high-level view of what our
customers are saying/requesting using the Explore feature tied to many different
categories and data sources.




Then being able to double-click for a more granular view on any sub-topic for
further research so we can be sure we are understanding the customer's needs.
From there, we can seamlessly deliver to the different product teams here at
Chatbooks for potential improvements/fixes to our app and product.

Dustin Locke

Director Design, Jobber

If this works like you say it does, take my money. Such a huge problem.

Jason Garcia

CEO Holdings

So many companies say they are customer-focused but don’t have the organization
on customer data to see the insights—very cool product.

Ben Gaines

Director Product, Adobe

Invaluable tool for orgs where a bunch of product managers and product teams are
out doing their own research and looking for a good way to democratize insights
so everyone can learn and build in the same direction. Congrats @nlsanders and
everyone at @artifacthq!

Nate Barrett

VP Product

Every product team should be using Artifact! Let's gooo!!

GET A CLOSER LOOK TODAY

Reach out to us and let's discuss how Artifact can help you predict customer
needs

With Artifact as your AI copilot, you'll never be left wondering if you're
building the right thing at the right time ever again.

Get a demo




Artifact helps customer-focused enterprise teams stay attuned, attentive, and
ahead through predictive customer experience.

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