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SUPPORT & INFORMATION

 * Frequently Asked Questions
 * Terms & Conditions
 * Delivery Options

Please note that our phone service is currently unavailable. If you would like
to contact us, please send us an email to info@expansys.ae. Our Customer Service
hours are 9:00 hours to 18:00 hours (UTC+8).

These Terms and Conditions are applicable every time you access our website and,
or order goods from us.


1.0 ORDER ACKNOWLEDGEMENT, ACCEPTANCE, PAYMENT AND DELIVERY

1.1 All orders for products placed by you either online or by other means are
subject to acceptance by us, and we may at our discretion accept orders, reject
orders, or advise a buyer of our inability to process an order for any reason.
We may send a buyer an acknowledgement of receipt of an order, by email, or
another medium (including telephone, fax or in person) as we see fit.
Acknowledgement by email of receipt of your order is usually automatically
generated and does not constitute an acceptance of the order. You should ensure
that the information you submit to us in your order is accurate and complete to
the best of your ability. Fulfillment of your order is dependent and conditional
upon stock availability, payment and possibly other areas including, but not
limited to an address, or credit card check.

1.2 Whilst it is our intention to keep our website up to date and error free,
product description, or pricing errors may occur. If we discover such an error
after you have submitted an order to us, we will contact you prior to accepting
your order with the correct details. You may then either cancel your order or
re-confirm it based on the correct information. If we are unable to contact you,
we will treat your order as cancelled and will correspond this fact to you by
email, to the email address that you provided to us at the time of your order.

1.3 This website services customer deliveries into Hong Kong and Asia Greater.
Prices shown on this website are in Hong Kong dollars. Please note that
additional credit card or bank fees may apply to your order.

1.4 Credit cards accepted are Visa, MasterCard and American Express. There is an
administration fee of 2.5% on American Express and Diners Club cards – this is
noted in the cart clearly for shoppers. Your finalization of your purchase is
your acceptance of this surcharge. We reserve the right to decline credit card
payments (and/or request an alternative method of payment) at our discretion.
Your credit card will not be debited until the day we ship your goods. If the
card payment is declined by your issuer due to lack of funds available, we
cannot hold goods against your order if there are other customers for the same
goods who have available funds. **Please note that when you choose to pay us by
credit card your issuing bank will place a credit hold for the agreed funds on
your provided card. When your goods are ready to be shipped, the hold will be
lifted and your card will be charged. If for any reason you decide to not
complete your order with us, your order will be cancelled and the hold will be
lifted.

1.5 Payment via the PayPal third-party secure system is also accepted. Note that
if payment is made via PayPal, your credit card is charged immediately by the
PayPal organisation, regardless of whether or when stock is available. If you
cancel or change your order and a refund is required, note that PayPal
procedures may delay this longer than our normal service. Also note that any
commission charged by PayPal in conjunction with placing an order is not
refundable.


2.0 DELIVERY

2.1 Whilst we make every effort to deliver goods in the timeframe we specify, we
cannot guarantee delivery on that day or accept liability for deliveries made
outside this timeframe, as we rely on third parties to facilitate our customer
deliveries for us. We cannot accept liability for out of pocket expenses or
other costs incurred due to failed or delayed deliveries.

2.2 All delivery time frames are subject to stock availability.

2.3 Our system automatically sends a "Shipped Order" email to your nominated
email address when we ship your order. If your goods fail to arrive within 28
days of dispatch, and you have notified us of late arrival within 7 days of
receiving email notification that your order has shipped, you will have the
option of either a full refund or a replacement shipment, after we have
investigated with the courier or postal service. Although we will use all best
efforts, we cannot guarantee tracking of late deliveries beyond 14 days from the
date of dispatch. Registered Post service does NOT offer a tracking facility –
this is outside of our control, as this is set by local Post. If you require
your item to be sent with tracking, we recommend that you select our premium
service: FedEx/DHL Courier option. FedEx/DHL is the only shipping option
available for devices due to their high value. We will not ship a device on a
budget freight service. Budget freight services (Registered Post) is reserved
for accessory items only at current.

2.4 Where an incorrect address has been given to us at time of order, or our
Courier partner is unable to deliver due to unavailability of anybody to sign
for the delivery (they will leave an advice card in this case), or if you ask
for the item to be redirected after we dispatch it, we may need to charge for
any extra delivery costs incurred to us by our Courier partner.

2.5 Our delivery responsibility is deemed to be fulfilled when we dispatch an
order to the designated address, as provided by our buyer. We cannot be held
responsible / liable for items that go missing in transit, or are damaged in
anyway, however will do our best to support customers in this regard, to ensure
a happy outcome, to the best of our ability, at our discretion always.

2.6 Our Courier partners require a signature on arrival, so cannot facilitate
deliveries to PO Boxes. All devices are delivered by FedEx/DHL due to their high
value status. Accessories can be delivered by either Registered Post, or Courier
at our buyer's discretion. Items traveling by Hong Kong Post can be sent to a PO
Box if required.

2.7 Please note that whilst our Global Network enables us to source stock on a
global level, all deliveries into Hong Kong and Asia Greater areas are managed
and facilitated by our Hong Kong warehouse and team. If you have any questions
please Contact us


3.0 RETURNS

3.1 Returns Eligibility:

Most items may be returned for any reason within 14 days from the date of
dispatch. Some exceptions apply. Eligible items are classified as either Faulty,
Non-Faulty (Change-of-Mind), or Damaged On Arrival (DOA) returns.

Faulty Returns: If the goods are found to be faulty within 14 days, customers
are entitled for either a full refund or replacement. Expansys will cover
round-trip shipping on Faulty returns.

Non-Faulty (Change-of-Mind) Returns: If you want to return the goods which are
NON-DEFECTIVE within the 14 days period, please note that the returns should be
in AS NEW CONDITION with FULL PACKING and DOCUMENTATION. If the goods are not in
AS NEW condition or missing any packaging or damaged packaging, we reserve the
right to refuse refund or a restocking fee of up to 40% will be charged
depending on the condition of the returned goods. Delivery costs will not be
refunded.

Shipping Errors, Wrong Items, & Damaged On Arrival Items: If your goods arrive
defective or in a damaged state, or the item you receive does not match what you
ordered, please email customer service with your order number and a brief
explanation of the situation. Minor denting or damage to the product box or
packaging does not qualify for DOA returns. You will be emailed the steps for
completing a return or exchange. Claims for damage, delivery discrepancy etc.
should be made within 48 hours of delivery - claims will not be accepted after
this time.


3.2 EXCEPTIONS

Please note that due to their product nature, some items are ineligible for
change of mind returns. These include:

 * Digital Items & Digital Downloads
 * Boxed software, DVDs, or CDs which have been opened
 * Mystery Box bundles
 * Used, B-Stock, and Open-Box items
 * Any products that have been personalised or customised
 * Special order items, unless agreed upon with a sales representative
 * Items missing their original serial number, IMEI, and/or UPC/EAN code
 * Items sold as faulty or broken
 * Any product with a "change-of-mind returns ineligible" disclaimer listed on
   the web page



Accessories: Low-value accessories including (but not limited to) cases, covers,
screen protectors, cables, and batteries are entitled only to 7-Day DOA
replacement and are not eligible for change-of-mind returns.


3.3 ADDITIONAL RETURNS INFO

Please contact our Customer Service team for assistance with RMA.

Products should be returned in their original packaging with all documentation,
accessories, battery, stylus, cable, headset etc. enclosed in the initial
shipment.

Please note that Expansys must test all returned products before we can issue a
refund or exchange any products. Replacement items cannot be sent until the
original item has been returned to our warehouse and inspected by our returns
department. This is necessary so we are able to file claims on defective or
damaged goods with the manufacturer or the shipping company and to verify
eligibility for return, replacement, or repair.

Personal Information:

When you return your device, you will need to make sure that it is unlocked and
free of security software that might prevent us from being able to access it. If
the device is locked or disabled when you return it, we may have to charge you
the full cost of the device and/or not process a repair/refund (if applicable).



Note: If you are not able to unlock or deactivate your device, please let us
know before returning.

Please be sure that your device is restored to its factory settings without any
personal data remaining prior to return. We will not be responsible for any use
or disclosure of any data that is on the returned device during the assessment
and repair process.


4.0 WARRANTY SUPPORT:

Note: Many of our products are sourced internationally, and as such, may not be
eligible for warranty support through the manufacturer. In such cases, warranty
support will be facilitated by Expansys. As with returns, some items are
ineligible for warranty service. For warranty service provided by Expansys, our
terms are as follows:


4.1 STANDARD WARRANTY COVERAGE PERIOD

Please note that Expansys also offers Extended Service Plans on some items.
Please click here for more details.

Product Type/ConditionExpansys Warranty Coverage Period New Products & Devices6
Months Refurbished Goods3 Months B-Stock/Open Box Goods30 Days Bags, Backpacks,
Clothing, & Non-Electronic Toys14 Day Returns Only Low Value AccessoriesDOA
Replacement Within 7 Days Wholesale, Special Order, & Made-To-Order ItemsDOA
Replacement Within 7 Days, Unless Otherwise Agreed Upon With A Sales
Representative

Warranty period takes effect from the date when the shipping invoice is issued.

Any included in-box accessories or free gifts, including (but not limited to)
cables, chargers, batteries, covers, screen protectors, styli, and ear tips, are
covered by a 7-day DOA replacement policy only and are ineligible for warranty
coverage.


4.2 PRODUCT CONDITIONS

New Products & Devices: A new product is a device that has not been used before
& is thus "brand-new". New products will be listed as "Condition: New" on the
product pages. For a list of frequently asked questions about "New" products &
devices, please click here.

Refurbished Goods: Refurbished or reconditioned products may also be referred to
as "factory refurbished", "3rd party refurbished", "recertified", "factory
reconditioned", or "repackaged". These are used to describe products that have
been repaired or repackaged for resale, either by the manufacturer or a
3rd-Party repair center and restored to full working order. Refurbished goods
will be listed as "Condition: Refurbished/Reconditioned" on the product pages.
Refurbished goods come with 3 months of Expansys Warranty Service. For a list of
frequently asked questions about "Refurbished" items, please click here.

B-Stock/Open Box Goods: B-Stock & Open Box goods are goods that have been opened
and used by our team for internal marketing purposes, or which have been
returned by a customer due to change of mind or replacement. A minor percentage
of B-Stock items have had a software reset or been repaired/refurbished. B-Stock
goods will be listed as "Condition: B-Stock" on the product pages.

Please note that normal distance selling regulations do not apply to 'not new'
products akin to B-Stock items. We offer a 30-day limited warranty for B-Stock
goods. If you purchase a B-Stock item, and it turns out to be technically
defective, repair services will be offered to buyers within the warranty period.
B-Stock Items are ineligible for change-of-mind returns, and we do not provide
refund nor replacement for non-defective B-Stock purchases, so please be sure
that you want it before you place your order with us.

For a list of frequently asked questions about B-Stock & Open-Box Items, please
click here.

Bags, Backpacks, Clothing, & Non-Electronic Toys: These items are covered by our
standard 14 day returns policy covering both faulty & change-of-mind returns,
but are not eligible for long-term warranty support.

Low Value Accessories: Low-value accessories including (but not limited to)
cases, covers, screen protectors, cables, and batteries are entitled only to
7-Day DOA replacement and are not eligible for warranty coverage.

Wholesale, Special Order, & Made-To-Order Items: These are items which are
ordered in wholesale, specially ordered, customised for end user, or otherwise
purchased through our wholesale, distribution, and/or corporate sales
departments. These items can only be exchanged for DOA replacement within 7 days
of invoice unless otherwise agreed upon with a sales representative in writing,
and are ineligible for change of mind returns.


4.3 STANDARD WARRANTY SERVICE

Standard Warranty Service Eligibility: Warranty service applies after the 14-day
returns eligibility period has ended. During the standard warranty coverage
period (see above), if the goods are found to be faulty, the customer can send
the faulty goods to our office, together with relevant invoice and EXPANSYS can
arrange for repair services.

Standard Warranty Service Shipping Costs: For repair services covered by the
warranty within 3 months of the invoice date, round-trip shipping costs will be
borne by EXPANSYS. After 3 months, the customer is responsible for arranging the
return of goods to Expansys for warranty service, and EXPANSYS will pay for
shipping costs back to the customer for repair services covered by the warranty.

Replacements & Repairs Under Warranty Service: Post fault investigation and
within the specified warranty period, EXPANSYS repair service will be actioned
at our discretion (please see Exclusions below) within 15 working days, at no
cost to the customer. If EXPANSYS cannot repair the item within this period we
will supply the customer with a suitable refurbished or B-Stock item. If we do
not have suitable B-Stock to replace we will source an equal alternative upon
agreement with the customer or offer credit for the next purchase. Please
contact our Customer Service to request an RMA and follow the instructions to
authorise the return of goods. Please refer to the Returns section for more
details.

Replacements & Repairs Outside Of Warranty Service: If the goods are found to be
faulty after the standard warranty coverage period has expired (see above), or
the damage is not covered by the warranty service, the customer can send the
faulty goods to our office, EXPANSYS will arrange for repair services. Customer
has to bear the repair costs as well as all round-trip shipping expenses.
EXPANSYS will test the faulty unit and will provide a quote to the customer and
if the customer agrees, we will proceed to repair the faulty unit as we see fit.
If not, this will be communicated and the device will be returned to the
customer, unrepaired. There will be a nominal shipping and handling charge on
top of the repair charges. Shipping charges for returning the items shall be
borne by the customers if they decide against repair.


4.4 STANDARD WARRANTY COVERAGE

Expansys warranty service covers the following:
A. Manufacturing software malfunction
B. Manufacturer or hardware defects
C. More than three dead pixels



4.5 STANDARD WARRANTY EXCLUSIONS

Warranty does not cover the following:
A. Any damages unrelated to manufacturing defects.
B. Product malfunction or damage resulting from liquids or moisture.
C. CID (Customer Induced Damage) and NDF (No Defect Found). CID and NDF status
will be notified to the customer when RMA inspection process is completed.
D. Software defects. Damage caused by applications or firm wares which are not
compatible with the device.
E. Product has been tampered, repaired and/or modified without official
permission. Tampering, rooting, modification or removal of the serial number
label shall immediately void the applicable warranty.

Inspection and return shipping fee will be charged at the customer expense when
the above causes of RMA return damages are present.

* Please note that for returns of water-resistant device, we cannot guarantee
continued water-resistance after opening up the device.


4.6 EXTENDED SERVICE PLANS

Expansys offers extended service plans to prolong the life of your device by
extending the coverage of our standard warranty service. Extended Service Plans
are only available for certain products, must be purchased at the time of your
order, and cannot be added once your item has shipped. For repair services
covered by Extended Service Plans, round-trip shipping costs will be borne by
EXPANSYS.


5.0 PRIVACY

5.1 This information provided to us by our customers is used by us for the sole
purpose of processing an order only. We only ask for what is needed in order for
us to facilitate an order to its completion. Customer information is and will
never be disclosed to third parties. Customer data is not shared, or sold in any
way.

5.2 All information is collected lawfully and in accordance with the current
Singapore and South East Asia Greater Privacy Acts.

5.3 At our discretion we may ask for additional information from buyers at the
point of order processing. By ordering with our company you acknowledge that we
do not condone fraud and note that we will go out of our way to protect
legitimate buyers and our company from fraud at all times. As a result, we may
need to conduct a Proof of address, and or credit card check on a buyer in order
to check legitimacy of their details on a case by case scenario. This is our
right as a high value device supplier across the South East Asia (Australia, New
Zealand, Oceania and South East Asia Greater) and we thank you for your
understanding.

5.4 If you have provided us with your email address details in order to receive
our e-newsletter, we will send this to you when we have promotional and news
based offers. Your details provided here will only be used for the purpose of
‘joining you up to receive our eNewsletters so that we can keep you up to date
with the Latest, Greatest, Hottest information and Deals!’ We will not sell, or
share your data.

We do not discriminate across our e-newsletter subscriber base at current, so
all emails will be sent to you as per your initial opt-in. If you wish to
opt-outof from our e-marketing distribution channel, please email us with the
text “Opt-out” in the subject line to: Opting Out

5.5 If you have any questions about information privacy please Contact us


6.0 SECURITY

6.1 On order processing pages we use a 1024-bit certificate which provides
maximum security for your transaction.

6.2 If you have any questions about security please Contact us

6.3 We will take all reasonable and legally-required precautions to keep the
details of your order and payment secure, but, unless we are negligent, we
cannot be held liable for any losses caused as a result of unauthorized access
to information provided by you.


7.0 PRICING, PRODUCT DESCRIPTION AND AVAILABILITY

7.1 Whilst we endeavour to ensure the prices on our website are as accurate as
possible, we reserve the right to change a price for ordered goods as we see
fit. If a price for an ordered item is corrected due to exceptional or
uncontrollable circumstance, customers will be informed of the change before
payment is processed and offered the opportunity to cancel / amend their order
to their preference. We may offer price reductions for promotional items from
time to time at our discretion. Credits will not be offered for items that have
been ordered before a promotional price has been launched, unless we deem this
to be so.

7.2 Because of the dynamic nature of technology and markets (e.g. exchange rate
variations and other variables beyond our control), prices, product versions,
details and availability are subject to change on a continual basis without
prior notice. Prices can and do change from day to day; if a price at the time
of ordering is higher than a previously-shown price then the price at the time
of ordering is the one that applies. If no promotion is evident, this may be
primarily due to the fact that our company is a global organization and relies
on global currency. Our parent company is Expansys PLC, based in UK. Our local
site currencies are often pegged to our parent company’s dollar. As a result,
pricing can fluctuate. If you have any questions, please Contact us

7.3 If an order is placed for an item with an erroneous price, and the erroneous
price is less than the cost price of the item, we reserve the right to offer the
opportunity for the customer to instead either receive the best-possible
discount or to cancel the order.

7.4 Prices on orders for pre-release items are valid for one week after the
order is placed. If the price changes when stock becomes available, customers
will be informed of the change before payment is processed, and offered the
opportunity to confirm or cancel their order, as per their preference.

7.5 Prices on "Monday Madness" items apply only to orders placed within the
24-hour period that the special offer is shown (normally 12:00am to 12:00am
HKT); the special offer price does not apply to orders placed before or after
this period, unless we deem this to be so. We may extend the period of these
promotional items and promotions themselves at our discretion.

7.6 Where stock availability for an item states a quantity "In Stock Now" then
we have stock available in our Asia Pacific Hub (Hong Kong warehouse), to be
allocated to confirmed valid orders in date priority. Where stock availability
for an item states a quantity "In Stock" followed by the words "- x Days This
product is at our central warehouse and should be shipped in x days" then the
stock is available in an overseas Expansys warehouse, and the number of days is
a fair estimate of when the item would arrive into our Hong Kong warehouse and
be then shipped to you.

7.7 Stock availability on our website and order confirmations is generated by
our system taking into account current stock levels, customer backorders,
products already in transit from suppliers or from another Expansys warehouse,
and information provided by suppliers for pending deliveries. Although as
accurate as possible and generally reliable, they are estimates only which can
be affected by many factors, especially unforeseen manufacturing delays or
product discontinuations. Expansys offers these estimates in good faith but we
cannot be held responsible should estimated and actual times vary, or if a
product is discontinued or superseded by a manufacturer. If a buyer purchases an
item that falls out of stock due to whatever reason, we will offer a solution in
their best interests, including stock swap, or order cancellation, if the buyer
does not want to wait for stock replenishment of the exact item ordered.

7.8 Descriptions and specifications of products shown on our website are taken
directly from information supplied by manufacturers. Products are supplied as
named and described. Where a product description is accompanied by an
illustration of the packaging or product itself, that illustration is for
illustrative purposes only and may not look absolutely identical to the product
to be supplied; if the exact appearance of the product or packaging is essential
to be identical then you should make that clear to us in writing at the time of
order. This also applies if you don't want a barcode label on the packaging.

7.9 Because Expansys operates in many different countries, occasionally products
may inadvertently appear on our Singapore site that we may be unable to sell
into various South East Asian countries, for technical, regulatory or commercial
reasons. Appearance of these items is not intentional and we reserve the right
to remove them without notice and/or decline any orders received for them.


8.0 LIABILITY

8.1 We shall not be liable to you or any related party, whether in contract,
tort (including negligence) or otherwise, for any business or personal loss
including loss of profits (whether direct or indirect), data, revenue, goodwill,
convenience, equipment/device/machinery/vehicle functionality, travel
arrangements, third party claims or for any other incidental or consequential
loss, that you may suffer as a result of the purchase, use or ordering of, goods
from us. Any other liability shall be limited to the price paid for the goods.
We do not exclude our liability for death or personal injury.

8.2 You will not export any goods purchased from us in contravention of your
local government, or United States of America export controls.


9.0 BUSINESS AND GOVERNMENT CUSTOMERS

9.1 If you have a credit account with us payment is due 30 days after the date
of our invoice and we may charge interest for late payment calculated daily at
4% above the local Bank base rate both before and after judgment. Collection
costs if incurred are also chargeable.

9.2 Credit accounts to businesses are not offered by us as a matter of course
and are subject to application. Government customers can place official purchase
orders on a credit account basis; purchase orders are subject to verification.

9.3 Invoices to credit customers are payable to Expansys Singapore.


10.0 “MONDAY MADNESS”

10.1 Our Monday Madness Promotional feature is a 'loss leader' promotional tool
that we use to make superb offers to end users. It is not intended for trade or
corporate customers so it is limited to one unit at deal of the day price from
the same customer.

10.2 Prices on "Monday Madness" items apply only to orders placed within the
24-hour period that the special offer is shown (normally 12:00am to 12:00am
HKT); the special offer price does not apply to orders placed before or after
this period.


11.0 INSTALLATION OF EQUIPMENT

11.1 Installation of equipment, including car kits, must be carried out by a
suitably qualified professional technician. Expansys cannot be held responsible
for any costs associated with the installation or subsequent removal of
equipment, or damage caused during installation.


12.0 GENERAL

12.1 We reserve the right to decline any order for any reason.

12.2 These terms are governed by the laws of Singapore and your local government
and any disputes will be decided by the local courts of your country.

12.3 If any provision of these terms and conditions is found to be invalid or
unenforceable by a court the invalidity or unenforceability of such provision
shall not affect the other provisions of these terms and conditions.

12.4 We may assign or transfer any of our rights or sub contract any of our
obligations under these terms and conditions to any third party.

12.5 You may not assign or transfer any of your rights or sub contract any of
your obligations under these terms and conditions except with our specific
permission in writing.

12.6 These terms and conditions govern the entire trading relationship between
you and ourselves and will remain in force for the duration of our trading
relationship.

12.7 All intellectual property rights (including use of trade marks) shall be
solely owned by us. You are permitted only to use material on this website as
expressly authorised by us or our licensors.

12.8 Any unauthorised use of material on this site is strictly prohibited.

12.9 These Terms and Conditions supersede all previous Terms and Conditions,
representations, undertakings and agreements (updated August 2017).

12.10 We reserve the right to change these terms and conditions from time to
time and any such changes will be communicated on our website.


13.0 FORUMS

13.1 Our forum onsite is available for everyone – not just Expansys customers.
The content of the forums represents the forum users; it expressly does not
represent the views of Expansys or its staff. Expansys cannot be held
responsible for the views and the comments expressed in the forums.

13.2 Expansys is not currently geared to provide customer support in the forum.
As a result, we ask that our customers please contact us directly via email for
service at this time if they require support.

13.3 Improper use of our forum, including, but not limited to advertising, link
posting activities, post of anti-competitive nature, and or any such behavior
that is deemed to be inappropriate by us, will be removed by our site moderators
at our discretion. By using our forum, you accept that this is fair and
justified.


14.0 E&OE

14.1 Errors and omissions must be excepted.


15.0 NO EFFECT TO STATUTORY RIGHTS

The above policies are part of our commitment to high quality service. They do
not affect your statutory rights as a consumer.

CONTACT US

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