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Text Content

OUR ADDRESS:

CFI Group
3916 Ranchero Dr.
Ann Arbor, MI 48108

HAVE ANY QUESTIONS?

AskUs@cfigroup.com

CALL US:

734.930.9090

SERVICES FOR GOVERNMENT

CFI Group partners with the Federal Consulting Group (FCG) to provide the only
certified American Customer Satisfaction Index (ACSI) customer experience
analytics program. Our carefully designed measurement tools and our team of
research experts enables agencies to understand and respond to the stakeholder
experience.

SERVICES FOR BUSINESS

As founding partner of the American Customer Satisfaction Index (ACSI), CFI
Group is the only company within the United States licensed to apply ACSI
methodology in both the federal government and private sectors. Using this
patented technology and top research experts, CFI Group uncovers the operational
drivers and impact of the customer experience.

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MENU



Request Info


PRIVACY POLICY


CFI GROUP US PRIVACY POLICY, PRIVACY SHIELD AND CCPA STATEMENT

CFI Group is a worldwide firm that helps its clients to maximize shareholder (or
other stakeholder) value by optimizing employee and customer satisfaction.
Employee and customer satisfaction is typically measured through some type of
survey and is never resold.

CFI Group appreciates your confidence in us. Security encryption of your
information using industry best practices is utilized to help keep your
information anonymous and confidential. This privacy policy covers all
information collected on www.cfigroup.com as well as information collected
through CFI Group’s surveys that it executes on its clients’ behalf.

This privacy policy governs any data or personally identifiable information
collected through a survey sponsored, hosted, or managed by CFI Group.
Personally identifiable information means any information that individually
identifies a particular respondent, such as name, address, phone number, or
email address.

We follow generally accepted industry standards to protect the personal
information submitted to us, both during transmission and once we receive it. If
you have any questions about security on our US website, you can email
privacypolicy@cfigroup.com.

CFI Group conforms with the California Consumer Privacy Act (CCPA) and customers
may request to have their data removed via the following
link: https://studio.cfigroup.com/privacyshield/request.

Since CFI Group is a worldwide organization, we also comply with the EU-US
Privacy Shield Framework as set forth by the US Department of Commerce regarding
the collection, use, and retention of personal information from European Union
and the United Kingdom. CFI Group has certified that it adheres to the Privacy
Shield Principles of Notice, Choice, Accountability for Onward Transfer,
Security, Data Integrity and Purpose Limitation, Access, and Recourse,
Enforcement and Liability. If there is any conflict between the policies in this
privacy policy and the Privacy Shield Principles, the Privacy Shield Principles
shall govern. To learn more about the Privacy Shield program, and to view our
certification page, please visit  www.privacyshield.gov. CFI Group US is subject
to the investigatory and enforcement powers of the Federal Trade Commission
(FTC).

The U.S.-EU Privacy Shield Framework includes several privacy principles (the
U.S.-EU Privacy Shield Privacy Principles) concerning the protection of personal
information. A list of these principles and how CFI Group meets these
requirements follow.


NOTICE AND CHOICE

Information Collection & Use
Visitors to the CFI Group site may request more information about CFI Group by
filling out one or more of our available online forms. Forms on the site
include: a contact us form, a request more information form, or an information
download form. The standard information request forms include: First name, Last
name, Email, Phone and Company. The information collected through these forms is
used solely to contact the visitor to resolve any questions and/or comments that
they might have or to respond to a request to contact them.

Companies using CFI Group’s products to collect feedback may share personal
information as part of the data collection process. Information may include one
or more items such as First name, Last name, Address, Phone, and Email. Users
providing feedback to a Company using CFI Group’s products can choose to provide
their user information or can opt-out and choose to be anonymous. Companies use
this information to provide follow-up to their customers and/or employees that
post feedback.

Users who access CFI Group products must provide username and password to log in
to a CFI Group product. This information is kept confidential and is only used
to help identify and access CFI Group’s product functionality.

If you have questions, concerns, or complaints contact CFI Group US at:

Phone: 1-734-930-9090
Email: privacypolicy@cfigroup.com
Mail: 3916 Ranchero Drive
Ann Arbor, MI 48108


ONWARD TRANSFER

Information Sharing and Disclosure
In cases of onward transfer to third parties of data of EU individuals received
pursuant to the EU-US Privacy Shield, CFI Group is potentially liable.

CFI Group does not share or disclose personal identifiable information with
Third Parties. If our policy changes in the future, we will notify individuals
and offer choice as to whether they want their information shared. Customers
that use CFI Group’s products to collect personal information must agree to
abide by the same principal guidelines followed by CFI Group. Since CFI Group is
in the business of conducting surveys, results from a survey most commonly are
presented in aggregated form. Respondents may not be contacted with any
marketing-oriented message unless they expressly consent to be contacted in such
a way. Under no circumstances does CFI Group share personally identifiable
information with any person or entity outside of the particular CFI Group client
relationship, unless it we are required to disclose an individual’s personal
information in response to a lawful request by public authorities, including to
meet national security or law enforcement requirements.

Partners
CFI Group does not share your information with any partner companies, unless
given your permission. We will not sell your information to any newsletter or
mailing list companies.

Children
CFI Group seeks a safe environment for all Internet users. CFI Group is a
family-friendly company and does not publish information that is not suitable
for children or minors.

Legal Disclaimer
We reserve the right to disclose personal information as required by law and
when we believe that disclosure is necessary to protect our rights and/or comply
with a judicial proceeding, court order, or legal process served on our website.

Terms
No party other than CFI Group and participating customers are allowed to access
information stored on our servers. Doing so is a violation of federal and state
law. CFI Group has taken caution by placing security measures and firewalls on
all network servers to prevent outside parties from accessing private
information. In the event of a breach of security or attempted breach of
security, CFI Group will vigorously pursue those parties illegally accessing
information on our servers, both civilly and criminally.


ACCESS AND DATA INTEGRITY

Your Account Access
Your Account Access CFI Group acknowledges the right of individuals to have
access to their data, for more information on how individuals can access their
personal data, please see the “Personally Identifiable Information” section
below. Usernames and passwords are stored in our databases. All passwords are
encrypted. Account information is kept secure and used solely by our customers
to access your client account, and to facilitate communication. Company
administrators have permission to make corrections or changes to their account
information as needed. User information is stored only when a user voluntarily
gives this information for use by a client company. No information is released
outside of the CFI Group system.

Personally Identifiable Information
If your personally identifiable information changes, or you want to review it,
you may make the request by emailing privacypolicy@cfigroup.com. To have it
removed from our US systems, you may request that we update/remove it by going
to https://studio.cfigroup.com/privacyshield/request.

Security
The security of your personal information is important to us. We follow general
accepted industry standards to protect the personal information submitted to us,
both during transmission and once we receive it. If you have any questions about
security on our Web site, you can email us at privacypolicy@cfigroup.com.

Enforcement
Privacy Complaints by European Union Citizens:
In compliance with the U.S.-EU Privacy Shield Privacy Principles, CFI Group
commits to resolve complaints about your privacy and our collection or use of
your personal information. European Union citizens with inquiries or complaints
regarding this privacy policy should first contact CFI Group US at:

CFI Group
Attention: Data Protection Officer
3916 Ranchero Drive
Ann Arbor, MI 48108
DPO@cfigroup.com

CFI Group has further committed to refer unresolved privacy complaints under the
Privacy Shield Principles to an independent dispute resolution mechanism, the
BBB EU PRIVACY SHIELD, operated by BBB National Programs. If you do not receive
timely acknowledgment of your complaint, or if your complaint is not
satisfactorily addressed, please visit
https://bbbprograms.org/privacy-shield-complaints/ for more information and to
file a complaint. This service is provided free of charge to you.

Please note that if your complaint is not resolved through these channels, under
limited circumstances, a binding arbitration option may be available before a
Privacy Shield Panel.




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