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Back to Docusign.com * Discussion * * * Community * Recently Active Topics * Unanswered Questions * What's New * Community Announcements7 * Community Lounge18 * eSignature * Signing735 * Sending1572 * Templates306 * Branding31 * Configuration637 * CLM * Getting Started19 * Configuration67 * Troubleshooting38 * Developer * APIs and SDKs139 * Other Docusign Products * Identify26 * Notary13 * Payments22 * Mobile29 * Admin Tools111 * Web Forms34 * Rooms27 * Integrations * Salesforce125 * Google4 * Microsoft69 * Workday7 * Other57 * Community FAQ Center * Using the Community7 * FAQs2 * Get Started * Groups * Events * FAQs * Learn * Ask the Community Login * Home * Community * eSignature * Signing SIGNING Find answers to your eSignature signing questions. * 735 Topics * 1,943 Replies Subscribe When you subscribe we will email you when there is a new topic in this category 735 TOPICS Recently Active Most Replies Most views Newest First M Melissa HaworthNewcomer asked in Signing APPROVAL I have 4 people to send a document to: the first two have to initial to approve and the 3rd person just has to review and then the 4th person has to sign and I cannot figure out how to do that?? 04 N 1 hour ago U UweMeyerNewcomer asked in Signing DYNAMIC PDF RELEASE IN DMS ? Is it possible to release dynamic PDFs, i.e. PDFs with fillable fields, via Docusign in order to make them available in a document management system according to ISO9001? 01 1 hour ago B bstrakovaNewcomer asked in Signing ONE DOCUMENT / TWO CERTIFICATES Hey! Could you help me with how to deal with a situation when you have several signatures on a document but one was missing so you sign and upload it again. Is it possible to merge / are there any other options?thanks 01 1 hour ago D Diego OleaNewcomer asked in Signing SIGNATORIES DO NOT RECEIVE A COPY OF SIGNED DOCUMENTS WHEN THE DOCUMENTS ARE COMPLETED, THEY JUST RECEIVE A NOTIFICATION THAT THE DOCUMENT WAS EXECUTED, HOW TO SEND THEM COPIES OF THE DOCUMENTS THEY SIGNED-OFF, NOT ALL OF THEM? Signatories do not receive a copy of signed documents when the documents are completed, they just receive a notification that the document was executed, how to send them copies of the documents they signed-off, not all of them? 02 D 2 hours ago OkkeNewcomer asked in Signing BATCH (BULK) SIGNING INVOICES Hi all, Due to an internal workflow change I am now tasked to countersign invoices from my reports in the region. A high volume of small invoices. It’s purely an administrative function. Opening and signing invoice by invoice is quite time consuming (and tedious). Is there a way to just select the range of invoices and batch or bulk sign them? Any help appreciated, would be a huge time saver! Best Okke 01 2 hours ago P Philip Anthony NieldNewcomer asked in Signing TRIAL VERSION I have a trial account, but it doesn't allow me to sign then send. Why? Cheers, Phil 00 P 3 hours ago N NHCNewcomer asked in Signing HOW TO ADD AN INITIAL ON MULTIPLE PAGES AT ONCE? Hi all, I am using the free trial of e-signature in order to find out if its something for our company. I want to send my first agreement, but now I found out that the signers have to click on every initial page individually. They told me that they normally dont have to do that, as filling it in once should be sufficient. I have looked everywhere, but I cannot seem to find this option. Can anyone help me? 03 N 5 hours ago P Philip MNewcomer asked in Signing FIRST RECIPIENT (RECEIVES A COPY) CAN'T SEE DETAILS. I use DS for signing contracts for the sale of property. Often the purchaser of a property will want their Solicitor to view the document before signing. If I add the Solicitor first as “receives a copy” they can’t see the detail on the second recipient (the purchaser). I ideally don’t want the Solicitor to have to sign anything (as most won’t). Any suggestions of how to get around this issue. 01 N 5 hours ago R RPatel11Newcomer posted in Signing AUTO DELETE SIGNING GROUP WHEN AN ENVELOPE STATUS IS MARKED COMPLETED Auto Delete Signing Group when an Envelope Status is marked Completed, this option is not available in DocuSign currently. I wish there if there will be an option under the Signing Group Management that can be checked ON and OFF which deletes the Signing Group automatically when any associated envelopes status is marked to completed. 00 R 5 hours ago M Mohammed AkbarNewcomer asked in Signing SIGNING ORDER IS NOT ACCURATE Please refer to the attached document. The signing order is inaccurate. The status is currently with Abdullatif Hattb. Can you please explain why it is showing as my signature? And we are assigning a signing order, but it is showing as pending with multiple signatories. Your assistance is needed to resolve this problem. We recently upgraded our plan to corporate, but we are still unable to receive actual assistance. 00 M 5 hours ago M mahmood nasrullaNewcomer asked in Signing ISSUE WITH DOCUSIGN we are facing many issues with docusign today such as application error and people cant sign a document, recipient sequence, any idea what is happening? 01 K 6 hours ago L Lemon PeelerNewcomer asked in Signing NEW USER SIGN AND PRINT QUESTIONS As a very new user we have a few questions. Our accountant requires a DocuSign signature prior to submitting annual income tax returns. We have setup a DocuSign account but have the following questions: Two of our adopted signatures were originally uploaded files of our actual signatures. However, one of the signatures displays extremely small (it is a little longer) on the signed document. Is there a way to enlarge the signature in DocuSign so it is more legible on the signed document? How do we download the documents from our account? We can see the signed documents, but when trying to download we get a webpage indicating a lack of authentication. When creating our account for the community, it does not ask us to setup a password. Is that normal? Thank you so much for any assistance. 03 L 14 hours ago N nriddlemillsNewcomer asked in Signing NOT ADOPTING MY SIGNATURE The word “docusign” is being inserted on the signature line when I try to sign. My profile has my signature and intials but they are not being inserted into documents. Also - I do not get the prompt to adopt or change my signature while on the active document I’m trying to sign. I’m desperate to get this corrected so as the document I need to sign is due in 3 days. 01 C 18 hours ago J Jorge.ManzanoNewcomer asked in Signing CUSTOMER STILL RECEIVING REMINDERS AFTER THE ENVELOPE WAS VOIDED Hi DocuSign team, Hope you can guide on this concern, an envelope was sent for 4 recipients to complete, later it was voided (two days later) three of them completed before it was voided, the customer who did not sign the envelope still receives reminders to complete it but how if it was voided? Could you please advise? Thank you! 03 C 18 hours ago D DawnllbNewcomer asked in Signing MISSING SIGNED DOCUMENTS Hi. We use DocuSign quite often in our university. This semester, I’ve signed several forms for students in another department. Once I complete the DocuSign, I see a pop-up stating the completed document was saved to my account and it asks if I want to see it now or log out. I usually log out, but this afternoon, I wanted to see the completed document and it does not exist in my account. Then, I searched for the other student forms I signed this semester, and they weren’t in my account either. How can I keep a copy of what I sign when someone else sent me the envelope for signature? I assume I am not listed to receive a completed copy within the envelope. ?? :/ Since I am advising these students, I need a copy of the forms I’ve signed. Any advice is greatly appreciated. Sincerely, Dawn 02 N 20 hours ago M Mskittie23Newcomer asked in Signing I AM TRYING TO DO A NAME CHANGE I am trying to do a name change through Docusign. But it is supposed to have two signatures one of my old name and one of my new. But it keeps putting my old name in both spaces. I have tried everything to get the signature with my new name but I can’t seem to get it. Help please. 02 N 20 hours ago A Angela WNewcomer asked in Signing DOCUMENTS I am unable to recieve documents directly to my docusign. Typically when someone sends me something to sign or view, I can usually find it in the Action Required tab. However, lately it has not shown up there. I get the notification in email that I have a document, but its not listed where it normally is. The only way to access documents that have been sent to me is through email. How can I fix this? 013 N 20 hours ago S snickHHS0514Newcomer asked in Signing AFTER CREATION NOTHING HAPPENS I am new to this and just created a new account in MS Word 10 minutes ago, but nothing is happening. the screen in literally blank. here is the path to nowhere: partner.docusign.net/partners/msword/word/accountserver?code=eyJ0eXAiOiJNVCIsImFsZyI6IlJTMjU2Iiwia2lkIjoiOGFlYzFjZjQtYmE4NS00MDM5LWE1MmItYzVhODAxMjA3N2EyIn0.AQoAAAABAAYABwAA21bEUHTcSAgAAGfdC1F03EgCANtqxnPTJ4NLjKfgQbYA2kkVAAcAAAAYAAEAAAAFAAAADQAkAAAANzliMzUyOGQtZTBiMC00NjZhLWE0ODktNzg2YTdiOGUyZjkwIgAkAAAANzliMzUyOGQtZTBiMC00NjZhLWE0ODktNzg2YTdiOGUyZjkwMAAA21bEUHTcSBIAAQAAAAsAAABpbnRlcmFjdGl2ZQ.HehcM5OIkZaRUSaw2k4u6dnYgNEzbddrYFAEDCmfCuPO12cMf7D0-rDVPvpuZK3Y-8X2u3BdP7SCXwwsfXmUCNRYADeQWqHIj5bAsDvaL6RMyfAAe0Si_3ZU6bZQTEH_fE4t3PbcCs8PnrARsYZHgZRBG4k-VaVPpSUOapZSdLcb4dWQnRplKHyi_9cxhe6iqSSBWNthVbXhQwayhyI_YCv0NqRwEpFJaAlZTJC4g7XCkr7S2wmBDj4EXwjgvGNOjjYC5zaeuuZcI9itRlENnKXmOpvR-Zhr32aav7PE983e3ahHHloffAuQuH9GizjJjdwtE-Ybv-eTUGDIMMI7sw&state=2_w_production_en-US 01 N 20 hours ago JennKNewcomer asked in Signing "FROM" CHANGED TO SOMEONE ELSE I created an “envelope” and sent it to my Clients. They had changes they needed made and when I went back to update it (“correct” it), it appears I’m no longer the creator of that “envelope.” Not sure what happened. 03 D 21 hours ago D Dianne GNewcomer asked in Signing REPEAT DOCUMENT NOTIFICATIONS In the last 2 days I am receiving repeated notifications of documents either being viewed or completed. These are things I have already received. I have received the notifications 4-5 times each on some of them. What is the issue and how can I stop it? 14 G 22 hours ago 2 2AspenNewcomer asked in Signing TEXT NOT APPEARING ON DOCUMENT WHEN SENDING. PLEASE ADIVSE. I HAVE TRIED MULTIPLE TIMES. I am adding text to a document but when it is sent the recipient is telling me it is blank. I have tried numerous times but it keeps happening. Please advise! 03 N 22 hours ago M MTIAANewcomer asked in Signing DELAY IN RECEIVING COMPLETED ENVELOPES I sent an envelope to two people to sign simultaneously, and then back to my manager when the envelope was complete. Both signers signed the document, but we received no notification of them viewing the document or completing the envelope until 13 hours after it was complete. In this 13 hour period where it was signed by all parties, when I, the sender, went in to view the status, it was still ‘waiting’ with the assigned signers. This was a time-sensitive matter, and the lag time pushed us out an entire day. Does anyone else have this problem/is there a way to mitigate it? 02 N 22 hours ago C ChalanahjNewcomer asked in Signing START SIGNING PROCESS AGAIN ERROR I have sent an envelope to someone, they are able to open the envelope and complete the document, once they select complete, an error message pops up stating that they have to start the signing process again and won’t allow the document to be signed. Is there a way to fix this error. I have sent the same document multiple times as well and the recipient gets the same error message. 02 N 22 hours ago S San Juanita MunizNewcomer asked in Signing DIRECTOR OF MEDICAL OFFICE OPERATIONS CREDENTIALING I received an email form your requesting signature on a document but I do not see any document was sent 04 A 23 hours ago J jdfoodObserver asked in Signing HOW TO RECEIVE A DOCUMENT TO SIGN Someone is sending me a document to sign, but it opens in my phone (illegible) instead of on my MAC laptop. How do it get it to stay on my laptop. I get the message directly on my email that I opened on my laptop. thank you. 00 J 23 hours ago * 1 * 2 * 3 * 4 * ... * 30 * Page 1 / 30 MOST HELPFUL MEMBERS THIS WEEK * JohnSantos 15 likes * Michael.Rave 14 likes * Alexandre.Augusto 12 likes * D David.Schmitz 10 likes * lcornwell 9 likes BADGE WINNERS * SHPRhas earned the badge 1st Question Posted * fricojeanhas earned the badge 1st Reply Posted * fricojeanhas earned the badge 1st Question Posted * STCATXhas earned the badge 1st Question Posted * MattShas earned the badge 1st Reply Posted Show All Badges POPULAR TAGS * eSignature * Admin Tools * Salesforce * Billing * Other Integrations Powered by Gainsight Code of Conduct SIGN UP Already have an account? Login ASK AND ANSWER QUESTIONS, JOIN GROUPS AND GROW TOGETHER. Customer Login Developer Login DOCUSIGN COMMUNITY ASK AND ANSWER QUESTIONS, JOIN GROUPS AND GROW TOGETHER. Customer Login Developer Login Enter your E-mail address. 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