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SIGNING

Find answers to your eSignature signing questions.


 * 735 Topics
 * 1,943 Replies

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735 TOPICS

Recently Active
Most Replies Most views Newest First
M

Melissa HaworthNewcomer
asked in Signing

APPROVAL


I have 4 people to send a document to: the first two have to initial to approve
and the 3rd person just has to review and then the 4th person has to sign and I
cannot figure out how to do that??

04
N

1 hour ago
U

UweMeyerNewcomer
asked in Signing

DYNAMIC PDF RELEASE IN DMS ?


Is it possible to release dynamic PDFs, i.e. PDFs with fillable fields, via
Docusign in order to make them available in a document management system
according to ISO9001?

01

1 hour ago
B

bstrakovaNewcomer
asked in Signing

ONE DOCUMENT / TWO CERTIFICATES


Hey! Could you help me with how to deal with a situation when you have several
signatures on a document but one was missing so you sign and upload it again. Is
it possible to merge / are there any other options?thanks

01

1 hour ago
D

Diego OleaNewcomer
asked in Signing

SIGNATORIES DO NOT RECEIVE A COPY OF SIGNED DOCUMENTS WHEN THE DOCUMENTS ARE
COMPLETED, THEY JUST RECEIVE A NOTIFICATION THAT THE DOCUMENT WAS EXECUTED, HOW
TO SEND THEM COPIES OF THE DOCUMENTS THEY SIGNED-OFF, NOT ALL OF THEM?


Signatories do not receive a copy of signed documents when the documents are
completed, they just receive a notification that the document was executed, how
to send them copies of the documents they signed-off, not all of them?

02
D

2 hours ago
OkkeNewcomer
asked in Signing

BATCH (BULK) SIGNING INVOICES


Hi all, Due to an internal workflow change I am now tasked to countersign
invoices from my reports in the region. A high volume of small invoices. It’s
purely an administrative function. Opening and signing invoice by invoice is
quite time consuming (and tedious). Is there a way to just select the range of
invoices and batch or bulk sign them? Any help appreciated, would be a huge time
saver! Best Okke

01

2 hours ago
P

Philip Anthony NieldNewcomer
asked in Signing

TRIAL VERSION


I have a trial account, but it doesn't allow me to sign then send. Why? Cheers,
Phil

00
P

3 hours ago
N

NHCNewcomer
asked in Signing

HOW TO ADD AN INITIAL ON MULTIPLE PAGES AT ONCE?


Hi all, I am using the free trial of e-signature in order to find out if its
something for our company. I want to send my first agreement, but now I found
out that the signers have to click on every initial page individually. They told
me that they normally dont have to do that, as filling it in once should be
sufficient. I have looked everywhere, but I cannot seem to find this option. Can
anyone help me?

03
N

5 hours ago
P

Philip MNewcomer
asked in Signing

FIRST RECIPIENT (RECEIVES A COPY) CAN'T SEE DETAILS.


I use DS for signing contracts for the sale of property. Often the purchaser of
a property will want their Solicitor to view the document before signing. If I
add the Solicitor first as “receives a copy” they can’t see the detail on the
second recipient (the purchaser). I ideally don’t want the Solicitor to have to
sign anything (as most won’t). Any suggestions of how to get around this issue.

01
N

5 hours ago
R

RPatel11Newcomer
posted in Signing

AUTO DELETE SIGNING GROUP WHEN AN ENVELOPE STATUS IS MARKED COMPLETED

Auto Delete Signing Group when an Envelope Status is marked Completed, this
option is not available in DocuSign currently. I wish there if there will be an
option under the Signing Group Management that can be checked ON and OFF which
deletes the Signing Group automatically when any associated envelopes status is
marked to completed.

00
R

5 hours ago
M

Mohammed AkbarNewcomer
asked in Signing

SIGNING ORDER IS NOT ACCURATE


Please refer to the attached document. The signing order is inaccurate. The
status is currently with Abdullatif Hattb. Can you please explain why it is
showing as my signature? And we are assigning a signing order, but it is showing
as pending with multiple signatories. Your assistance is needed to resolve this
problem. We recently upgraded our plan to corporate, but we are still unable to
receive actual assistance.

00
M

5 hours ago
M

mahmood nasrullaNewcomer
asked in Signing

ISSUE WITH DOCUSIGN


we are facing many issues with docusign today such as application error and
people cant sign a document, recipient sequence, any idea what is happening?

01
K

6 hours ago
L

Lemon PeelerNewcomer
asked in Signing

NEW USER SIGN AND PRINT QUESTIONS


As a very new user we have a few questions. Our accountant requires a DocuSign
signature prior to submitting annual income tax returns. We have setup a
DocuSign account but have the following questions: Two of our adopted signatures
were originally uploaded files of our actual signatures. However, one of the
signatures displays extremely small (it is a little longer) on the signed
document. Is there a way to enlarge the signature in DocuSign so it is more
legible on the signed document? How do we download the documents from our
account? We can see the signed documents, but when trying to download we get a
webpage indicating a lack of authentication. When creating our account for the
community, it does not ask us to setup a password. Is that normal? Thank you so
much for any assistance.

03
L

14 hours ago
N

nriddlemillsNewcomer
asked in Signing

NOT ADOPTING MY SIGNATURE


The word “docusign” is being inserted on the signature line when I try to sign.
My profile has my signature and intials but they are not being inserted into
documents. Also - I do not get the prompt to adopt or change my signature while
on the active document I’m trying to sign. I’m desperate to get this corrected
so as the document I need to sign is due in 3 days.

01
C

18 hours ago
J

Jorge.ManzanoNewcomer
asked in Signing

CUSTOMER STILL RECEIVING REMINDERS AFTER THE ENVELOPE WAS VOIDED


Hi DocuSign team, Hope you can guide on this concern, an envelope was sent for 4
recipients to complete, later it was voided (two days later) three of them
completed before it was voided, the customer who did not sign the envelope still
receives reminders to complete it but how if it was voided? Could you please
advise? Thank you!

03
C

18 hours ago
D

DawnllbNewcomer
asked in Signing

MISSING SIGNED DOCUMENTS


Hi. We use DocuSign quite often in our university. This semester, I’ve signed
several forms for students in another department. Once I complete the DocuSign,
I see a pop-up stating the completed document was saved to my account and it
asks if I want to see it now or log out. I usually log out, but this afternoon,
I wanted to see the completed document and it does not exist in my account.
Then, I searched for the other student forms I signed this semester, and they
weren’t in my account either. How can I keep a copy of what I sign when someone
else sent me the envelope for signature? I assume I am not listed to receive a
completed copy within the envelope. ?? :/ Since I am advising these students, I
need a copy of the forms I’ve signed. Any advice is greatly appreciated.
Sincerely, Dawn

02
N

20 hours ago
M

Mskittie23Newcomer
asked in Signing

I AM TRYING TO DO A NAME CHANGE


I am trying to do a name change through Docusign. But it is supposed to have two
signatures one of my old name and one of my new. But it keeps putting my old
name in both spaces. I have tried everything to get the signature with my new
name but I can’t seem to get it. Help please.

02
N

20 hours ago
A

Angela WNewcomer
asked in Signing

DOCUMENTS


I am unable to recieve documents directly to my docusign. Typically when someone
sends me something to sign or view, I can usually find it in the Action Required
tab. However, lately it has not shown up there. I get the notification in email
that I have a document, but its not listed where it normally is. The only way to
access documents that have been sent to me is through email. How can I fix this?

013
N

20 hours ago
S

snickHHS0514Newcomer
asked in Signing

AFTER CREATION NOTHING HAPPENS


I am new to this and just created a new account in MS Word 10 minutes ago, but
nothing is happening. the screen in literally blank. here is the path to
nowhere:
partner.docusign.net/partners/msword/word/accountserver?code=eyJ0eXAiOiJNVCIsImFsZyI6IlJTMjU2Iiwia2lkIjoiOGFlYzFjZjQtYmE4NS00MDM5LWE1MmItYzVhODAxMjA3N2EyIn0.AQoAAAABAAYABwAA21bEUHTcSAgAAGfdC1F03EgCANtqxnPTJ4NLjKfgQbYA2kkVAAcAAAAYAAEAAAAFAAAADQAkAAAANzliMzUyOGQtZTBiMC00NjZhLWE0ODktNzg2YTdiOGUyZjkwIgAkAAAANzliMzUyOGQtZTBiMC00NjZhLWE0ODktNzg2YTdiOGUyZjkwMAAA21bEUHTcSBIAAQAAAAsAAABpbnRlcmFjdGl2ZQ.HehcM5OIkZaRUSaw2k4u6dnYgNEzbddrYFAEDCmfCuPO12cMf7D0-rDVPvpuZK3Y-8X2u3BdP7SCXwwsfXmUCNRYADeQWqHIj5bAsDvaL6RMyfAAe0Si_3ZU6bZQTEH_fE4t3PbcCs8PnrARsYZHgZRBG4k-VaVPpSUOapZSdLcb4dWQnRplKHyi_9cxhe6iqSSBWNthVbXhQwayhyI_YCv0NqRwEpFJaAlZTJC4g7XCkr7S2wmBDj4EXwjgvGNOjjYC5zaeuuZcI9itRlENnKXmOpvR-Zhr32aav7PE983e3ahHHloffAuQuH9GizjJjdwtE-Ybv-eTUGDIMMI7sw&state=2_w_production_en-US

01
N

20 hours ago
JennKNewcomer
asked in Signing

"FROM" CHANGED TO SOMEONE ELSE


I created an “envelope” and sent it to my Clients. They had changes they needed
made and when I went back to update it (“correct” it), it appears I’m no longer
the creator of that “envelope.” Not sure what happened.

03
D

21 hours ago
D

Dianne GNewcomer
asked in Signing

REPEAT DOCUMENT NOTIFICATIONS


In the last 2 days I am receiving repeated notifications of documents either
being viewed or completed. These are things I have already received. I have
received the notifications 4-5 times each on some of them. What is the issue and
how can I stop it?

14
G

22 hours ago
2

2AspenNewcomer
asked in Signing

TEXT NOT APPEARING ON DOCUMENT WHEN SENDING. PLEASE ADIVSE. I HAVE TRIED
MULTIPLE TIMES.


I am adding text to a document but when it is sent the recipient is telling me
it is blank. I have tried numerous times but it keeps happening. Please advise!

03
N

22 hours ago
M

MTIAANewcomer
asked in Signing

DELAY IN RECEIVING COMPLETED ENVELOPES


I sent an envelope to two people to sign simultaneously, and then back to my
manager when the envelope was complete. Both signers signed the document, but we
received no notification of them viewing the document or completing the envelope
until 13 hours after it was complete. In this 13 hour period where it was signed
by all parties, when I, the sender, went in to view the status, it was still
‘waiting’ with the assigned signers. This was a time-sensitive matter, and the
lag time pushed us out an entire day. Does anyone else have this problem/is
there a way to mitigate it?

02
N

22 hours ago
C

ChalanahjNewcomer
asked in Signing

START SIGNING PROCESS AGAIN ERROR


I have sent an envelope to someone, they are able to open the envelope and
complete the document, once they select complete, an error message pops up
stating that they have to start the signing process again and won’t allow the
document to be signed. Is there a way to fix this error. I have sent the same
document multiple times as well and the recipient gets the same error message.

02
N

22 hours ago
S

San Juanita MunizNewcomer
asked in Signing

DIRECTOR OF MEDICAL OFFICE OPERATIONS CREDENTIALING


I received an email form your requesting signature on a document but I do not
see any document was sent

04
A

23 hours ago
J

jdfoodObserver
asked in Signing

HOW TO RECEIVE A DOCUMENT TO SIGN


Someone is sending me a document to sign, but it opens in my phone (illegible)
instead of on my MAC laptop. How do it get it to stay on my laptop. I get the
message directly on my email that I opened on my laptop. thank you.

00
J

23 hours ago
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PRIVACY PREFERENCE CENTER

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