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Submission: On October 12 via api from IE — Scanned from DE
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ESIGNATURE
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* 4,761 Topics
* 14,237 Replies
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4761 Topics
Recently Active
Most Replies Most views Newest First
Lindsay.RothfeldDocusign Employee
published in eSignature
What kind of template do you need help building?
Are you struggling to build a template or unsure where to begin? Community
member and Docusign expert @sofian_solusign is leading another workshop on
Wednesday, September 4th at 9am PT. Last workshop, he demonstrated the building
of a Non Disclosure Agreement. Register to attend next week’s session and tell
us what type of template you’re looking to build. Register here. And if there
are other topics you’d like covered in an Ask the Expert session, let us know in
the comments 👇
1990
1 month ago
Z
ZiggyMObserver
asked in eSignature
Focused View with two signers
How to configure Envelope to have First signer sign in Focused View and Second
one sign through the Email sent after the First one? I can have one signer sign
in Focused View and Two Signers sign through the Email. Can’t do First focused
and Second email. Working with c#.
00
Z
3 hours ago
D
davebenzNewcomer
asked in eSignature
“Sends Remaining” Until When?
Are we ever going to get DocuSign to add this vital information to their “Sends
Remaining” count? I’ve been asking for it for years. Will my monthly allotment
reset tomorrow or 3 weeks from now? It’s important, and their system knows. Why
not display it?
04
A
5 hours ago
A
Alex.BNewcomer
asked in eSignature
GroupLabel
GroupLabel cannot be blank or duplicated within same scope. GroupLabel: Checkbox
Group 7941ef11-7120-42ba-9fa9-f0297e1d0ffb TabScope: Document I am getting the
above error message but, I don’t have any check boxes on the document I am
trying to send. Super frustrating..
04
A
5 hours ago
C
CathyWObserver
asked in eSignature
Correct and Resend Feature not visible
A signer has declined to sign because they need the signer proceeding them to
sign first. I noticed my “Correct” and “Resend” features are missing from this
particular signing order, so I’m unable to correct the Signing Order. Usually I
have access. How do I resend or correct?
00
C
8 hours ago
L
Louise MacLeanNewcomer
asked in eSignature
Language settings issue
My recipient keeps receiving DocuSign envelopes from me in Swedish despite my
settings being set to English. Does anyone know how the recipient can resolve
this as looks like everything is correctly set up for English at my end? It
seems to be the DocuSign portal that is in Swedish rather than the item i am
sending or my cover message.
06
C
8 hours ago
C
cmc073Newcomer
asked in eSignature
Adding email hyperlink to documents
Hi, I am trying to add an email address in my document and would like it to act
as a hyperlink to email, is this function available? I know how to add a
hyperlink to a site in the document, and added an email address the same way
using #HREF, but this does not work for email. Should I be using something
different to indicate email? Thank you
03
C
8 hours ago
S
SabrinaEPNewcomer
asked in eSignature
Does anyone know how to get a hold of a manager?
I started emailing and calling to have my plan downgraded weeks before my
renewal, but my account rep and her backups were unavailable. Customer service
told me that they couldn’t change the account and kept opening tickets and cases
for an account rep to help. It has been four weeks now, and the auto-renewal has
been processed. I am now being told by customer service that the plan can not be
changed since the auto-renewal just went through and to speak to an account rep.
How do you get a hold of someone who can help in this company?
00
S
11 hours ago
T
trmaNewcomer
asked in eSignature
I need to access a document I signed 3 years ago, but the link has already
expired.
I tried the 'Send me a copy' feature, but it's also not working. The Alternate
Signing Method using a security code says the document has been removed. How can
I get a copy?
01
C
11 hours ago
L
ljonasNewcomer
asked in eSignature
Failure uploading document
During the upload of a 20page Excel Document and creating the envelope message
pops up “ there is a probleme creating the enevelope”. The file is not uploaded.
The process need several minutes
01
A
13 hours ago
J
jbelyeuObserver
asked in eSignature
Signing removes radio button selection
Hello! I am running into an issue with radio buttons becoming unselected. I have
several fillable PDF forms that are completed prior to upload to Docusign which
contain radio buttons. These buttons are selected by staff and don’t require the
signer’s inputs. The buttons appear selected during the upload process, while
previewing the documents when adding fields, etc. But suddenly lose their
selection when the documents are sent to the signer for signing! We have found a
workaround for now to “Print to PDF” before uploading to Docusign, which
flattens the values into place but this is an added step for my teams. Any
ideas? Thanks in advance!
00
J
13 hours ago
T
ThomasDNewcomer
asked in eSignature
Account susceptible to overages - No support possible starting next month!
I am signed up for an unlimited account. I pay hundreds each year for an
unlimited account and my office manager is a user on my account. She has started
getting emails from shelby.***@docusign.com notifying her that our account is
susceptible to overage fees or on track to. Responding to those emails gets no
response. Attempts to email support@docusign get an autoresponse “This is an
unmonitored mailbox. To contact DocuSign Support please visit
support.docusign.com/contactSupport.” Chat tells me to visit
support.docusign.com Support.docusign.com requires that I log in. Login attempts
get the response “Unable to log in.” I found a phone number via google luckily.
But the greeting on the number tells me that next month the number will no
longer work. So to recap--- Email from ***.***@docusign about potential billing
issue. No phone support, no email support, no chat support, and can not log into
the support.docusign.com site. What exactly am I supposed to do when I spend
hundreds for an
01
T
15 hours ago
T
tjcrmNewcomer
asked in eSignature
Powerform waiting on a user who is no longer employed... best practice?
We had a user who was part of a powerform workflow, but is no longer employed.
There are several envelopes waiting on that user to sign before moving on to the
next user in the flow. Do these need to be restarted from scratch? Or can I
reassign?
00
T
15 hours ago
A
Anne-LaureNewcomer
asked in eSignature
Stamps issue
Hello, i’m an new docusign administrator and I need help about the stamps. My
ex- coworker was the administrator and put all the stamps that the users need on
a “library” and the permissions is to “everyone” (as seen on the screenshot) But
one of my users don’t see the stamps when she try to apply one. Thank you by
advance for the help that you could provide to me. (Sorry for my english, I’m
french ^^) Anne-Laure
00
A
15 hours ago
S
StevePObserver
asked in eSignature
One envelope - Two signatures (in-person)
Hello, I work for a non-profit organization who provide social housing. We
recently adopted DocuSign, and I’m unable to workout the best workflow for our
scenario.Our housing assistants will meet a prospective tenant at a property,
and if they are happy, we require they sign various agreements, which I have now
created in DocuSign. My struggle here is that we cannot rely on the tenant to
bring any type of signing equipment (mobile or laptop), so is there a scenario
where the envelope can be sent to the assistant, and have the tenant and
assistant sign the document on his/her company device, which has mobile
broadband etc?
01
C
16 hours ago
C
Community UserLegacy User
asked in eSignature
How do you ensure the signer stops to read every page instead of the program
simply jumping from signature line to signature line?
How do you ensure the signer stops to read every page instead of the program
simply jumping from signature line to signature line?
03
16 hours ago
R
RobertsBNewcomer
asked in eSignature
Approver workflow doc \ supplemental doc
Hi, I am new to DocuSign and in need of some guidance. We received a request to
include a “signer page” within the document that needs to be signed. Where the
final signatories can see whom has reviewed\signed off on this document but has
may or not be required to sign the actual document. Any help would be
appreciated. Thanks, Bryan
00
R
16 hours ago
A
Alan SearlNewcomer
asked in eSignature
QES Testing (Pre-Launch)
We are due to go live with QES at the beginning of November. As you would expect
we have watched the DocuSign video, which is very helpful, but for obvious
reasons we wanted to test the process ourselves ahead of roll-out. However, when
issuing a document (from the Sandbox) requiring a QES to one of the team using
their work email address, the process didn’t work: issuing from live also didn’t
work, but issuing to a staff member’s personal email address DID work and worked
well. Is there a restriction that prevents us issuing to colleagues using their
work email addresses - may be because they are already within one of our
DocuSign groups? We never encountered that problem when testing documents
requiring only a Simple Signature - even with the addition of 2FA. Do we need to
tweak a setting? If one of the Community has experience of this, and can share,
I would be grateful. Thank you. Alan
00
A
17 hours ago
E
Elsie.VidalObserver
asked in eSignature
I want to have more than 5 people to sign
I need 5 other people to sign a document, but I have to sign it as well. How can
I add myself, if it will be more than 5 people? Do I have to pay? Can everyone
sign and then send it back to me and then I can sign it? What should I do? I’ll
really appreciate if somenone can help me, thanks :)
00
E
17 hours ago
R
rgoozhNewcomer
asked in eSignature
Help Using a Template
I am unable to use my templates. First I click on ‘Upload’ and from the dropdown
menu ‘Use a template’, then I select the template I want to use, I click ‘Add
Selected’, it spins for several seconds as if it is uploading, a green message
comes on the screen indicating ‘Template successfully added’. But, the template
is not there and I can’t move forward to send it out. Can someone help?
00
R
17 hours ago
mshealyTroubleshooter
asked in eSignature
esig-document custom fields from dev to prod
I have created several new document custom fields in DEV and now I need to copy
them to PROD. I don’t see a way to do that. Looks like I will have to manually
add those to PROD?
00
17 hours ago
H
HannahHPObserver
asked in eSignature
Multiple Docusign Esignature accounts
I originally signed up to Docusign with a free account and was then later added
to our company account. When I login it now automatically sends me to the free
trial account instead of the company account, how do I remove the free account
and reconnect with the company account so I can continue to send and sign?
00
H
19 hours ago
E
EwingWorksObserver
asked in eSignature
How to Change a field label name?
Either I don’t understand the directions, or the thing I want to do is not
clearly asked for. What I want to do when I put a Signer Field like the “text”
field, but I want the field to be labeled instead of text, saying, “ loan
number,” so that it is clear to the signer what info is needed in that field. I
have tooltips, but instead of “text,” what is to be entered in that particular
field?
00
E
19 hours ago
D
DagmarNewcomer
asked in eSignature
How to use checkboxes for several receipients
I do have the problem that in the last document we had several points asking the
(more than 10) receipients to check with yes, no, abstention.They did but as
there was only inserted one checkbox for yes and so on, I can’t see if all “put
their cross” into it or if there are missing people. As well I can’t figure out
who gave which answer as the finished document shows all X overlapping without
any possibility to count or verify them.I am a beginner and need to solve this
problem immediately. Customer support didn’t solve my question until now, didn’t
call me back and needs one day to answer each time - just not sufficient
unfortunately. Please help.
00
D
21 hours ago
A
ancNewcomer
asked in eSignature
Envelope Signature
Good Morning, I have multiple documents to send in an envelope, all require the
same signatures. Is there a quick way to assign the signatures without
individually opening each document to assign. Thank you Anna
00
A
21 hours ago
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