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www.pumpproducts.com Open in urlscan Pro
192.124.249.18  Public Scan

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URL: https://www.pumpproducts.com/returns-policy
Submission: On October 23 via api from US — Scanned from US

Form analysis 8 forms found in the DOM

POST https://www.pumpproducts.com/customer/account/loginPost/

<form class="form form-login" action="https://www.pumpproducts.com/customer/account/loginPost/" method="post" novalidate="novalidate" siq_id="autopick_3826">
  <input name="form_key" type="hidden" value="Rfe8B7OTdUyiDw43">
  <fieldset class="fieldset login" data-hasrequired="* Required Fields">
    <div class="field note">
      <span class="not_memer"> Not a Member Yet? </span>
      <a href="https://www.pumpproducts.com/customer/account/create/" class="btn btn-primary custom_register_btn">REGISTER NOW</a>
      <div class="logp_box_shadow">
        <img src="https://www.pumpproducts.com/media/login-box-shadow_1.png" title="" alt="Box Shadow">
      </div>
    </div>
    <div class="field email required">
      <label class="label" for="email"><span>E-mail Address</span></label>
      <div class="control">
        <input name="login[username]" value="" autocomplete="off" type="email" class="input-text" title="Email" data-validate="{required:true, 'validate-email':true}" aria-required="true">
      </div>
    </div>
    <div class="field password required">
      <label for="pass" class="label"><span>Password</span></label>
      <div class="control">
        <input name="login[password]" type="password" autocomplete="off" class="input-text" title="Password" data-validate="{required:true}" aria-required="true">
      </div>
    </div>
    <div class="checkbox">
      <label class="remember_me">
        <input type="checkbox" name="remember">
        <span>Remember Me</span>
      </label>
    </div>
    <div class="actions-toolbar">
      <div class="primary"><button type="submit" class="action login primary" name="send"><span>Sign In</span></button></div>
      <div class="secondary"><a class="action remind" href="https://www.pumpproducts.com/customer/account/forgotpassword/"><span>Forgot Password?</span></a></div>
    </div>
  </fieldset>
</form>

POST https://www.pumpproducts.com/customer/account/loginPost/

<form class="form form-login" action="https://www.pumpproducts.com/customer/account/loginPost/" method="post" novalidate="novalidate" siq_id="autopick_1899">
  <input name="form_key" type="hidden" value="Rfe8B7OTdUyiDw43">
  <fieldset class="fieldset login" data-hasrequired="* Required Fields">
    <div class="field email required">
      <label class="label" for="email"><span>E-mail Address</span></label>
      <div class="control">
        <input name="login[username]" value="" autocomplete="off" type="email" class="input-text" title="Email" data-validate="{required:true, 'validate-email':true}" aria-required="true">
      </div>
    </div>
    <div class="field password required">
      <label for="pass" class="label"><span>Password</span></label>
      <div class="control">
        <input name="login[password]" type="password" autocomplete="off" class="input-text" title="Password" data-validate="{required:true}" aria-required="true">
      </div>
    </div>
    <div class="checkbox">
      <label class="remember_me">
        <input type="checkbox" name="remember">
        <span>Remember Me</span>
      </label>
    </div>
    <div class="actions-toolbar">
      <div class="primary"><button type="submit" class="action login primary" name="send"><span>Sign In</span></button></div>
      <div class="secondary"><a class="action remind" href="https://www.pumpproducts.com/customer/account/forgotpassword/"><span>Forgot Password?</span></a></div>
    </div>
  </fieldset>
</form>

GET https://www.pumpproducts.com/nsearch/

<form class="form minisearch nextopia-search-form" id="search_mini_form" action="https://www.pumpproducts.com/nsearch/" method="get" siq_id="autopick_2983">
  <div class="field search">
    <label class="label" for="search" data-role="minisearch-label">
      <span>Search</span>
    </label>
    <div class="control">
      <!-- <p style="color:#fff"></p><br/> -->
      <!-- <p style="color:#fff"></p><br/> -->
      <!-- <p style="color:#fff"></p><br/> -->
      <!-- <p style="color:#fff"></p><br/> -->
      <input id="search" type="text" name="q" value="" placeholder="Search entire store here..." class="input-text" maxlength="128" role="combobox" aria-haspopup="false" aria-autocomplete="both" autocomplete="off">
      <div id="search_autocomplete" class="search-autocomplete"></div>
      <div class="nested">
        <a class="action advanced" href="https://www.pumpproducts.com/catalogsearch/advanced/" data-action="advanced-search">
        Advanced Search    </a>
      </div>
    </div>
  </div>
  <div class="actions">
    <button type="submit" title="Search" class="action search" disabled="">
      <span class="fa fa-search"></span>Search </button>
  </div>
  <div class="search_bottom_content">
    <p style="font-size: 16px;"><strong><span style="color: #ffffff;">Shop By Phone !</span> <a style="color: #fff;" href="tel:18004290800">1-800-429-0800</a></strong> <span style="color: #ffffff;">| Mon-Fri: 8:00 AM to 5:00 PM EST.</span></p>
    <!-- <p><strong>Shop By Phone! <a href="tel:18004290800"> 1-800-429-0800 </a></strong>| Mon-Fri: 8:00 AM to 5:30 PM EST.</p> -->
  </div>
</form>

POST https://www.pumpproducts.com/customer/account/loginPost/

<form class="form form-login" action="https://www.pumpproducts.com/customer/account/loginPost/" method="post" novalidate="novalidate" siq_id="autopick_5044">
  <input name="form_key" type="hidden" value="Rfe8B7OTdUyiDw43">
  <fieldset class="fieldset login" data-hasrequired="* Required Fields">
    <div class="field note">
      <span class="not_memer"> Not a Member Yet? </span>
      <a href="https://www.pumpproducts.com/customer/account/create/" class="btn btn-primary custom_register_btn">REGISTER NOW</a>
      <div class="logp_box_shadow">
        <img src="https://www.pumpproducts.com/media/login-box-shadow_1.png" title="" alt="Box Shadow">
      </div>
    </div>
    <div class="field email required">
      <label class="label" for="email"><span>E-mail Address</span></label>
      <div class="control">
        <input name="login[username]" value="" autocomplete="off" type="email" class="input-text" title="Email" data-validate="{required:true, 'validate-email':true}" aria-required="true">
      </div>
    </div>
    <div class="field password required">
      <label for="pass" class="label"><span>Password</span></label>
      <div class="control">
        <input name="login[password]" type="password" autocomplete="off" class="input-text" title="Password" data-validate="{required:true}" aria-required="true">
      </div>
    </div>
    <div class="checkbox">
      <label class="remember_me">
        <input type="checkbox" name="remember">
        <span>Remember Me</span>
      </label>
    </div>
    <div class="actions-toolbar">
      <div class="primary"><button type="submit" class="action login primary" name="send"><span>Sign In</span></button></div>
      <div class="secondary"><a class="action remind" href="https://www.pumpproducts.com/customer/account/forgotpassword/"><span>Forgot Password?</span></a></div>
    </div>
  </fieldset>
</form>

POST https://www.pumpproducts.com/customer/account/loginPost/

<form class="form form-login" action="https://www.pumpproducts.com/customer/account/loginPost/" method="post" novalidate="novalidate" siq_id="autopick_7278">
  <input name="form_key" type="hidden" value="Rfe8B7OTdUyiDw43">
  <fieldset class="fieldset login" data-hasrequired="* Required Fields">
    <div class="field email required">
      <label class="label" for="email"><span>E-mail Address</span></label>
      <div class="control">
        <input name="login[username]" value="" autocomplete="off" type="email" class="input-text" title="Email" data-validate="{required:true, 'validate-email':true}" aria-required="true">
      </div>
    </div>
    <div class="field password required">
      <label for="pass" class="label"><span>Password</span></label>
      <div class="control">
        <input name="login[password]" type="password" autocomplete="off" class="input-text" title="Password" data-validate="{required:true}" aria-required="true">
      </div>
    </div>
    <div class="checkbox">
      <label class="remember_me">
        <input type="checkbox" name="remember">
        <span>Remember Me</span>
      </label>
    </div>
    <div class="actions-toolbar">
      <div class="primary"><button type="submit" class="action login primary" name="send"><span>Sign In</span></button></div>
      <div class="secondary"><a class="action remind" href="https://www.pumpproducts.com/customer/account/forgotpassword/"><span>Forgot Password?</span></a></div>
    </div>
  </fieldset>
</form>

POST 

<form class="form form-login" method="post" data-bind="event: {submit: login }" id="login-form" siq_id="autopick_5455">
  <div class="fieldset login" data-bind="attr: {'data-hasrequired': $t('* Required Fields')}" data-hasrequired="* Required Fields">
    <div class="field email required">
      <label class="label" for="customer-email"><span data-bind="i18n: 'Email Address'">Email Address</span></label>
      <div class="control">
        <input name="username" id="customer-email" type="email" class="input-text" data-mage-init="{&quot;mage/trim-input&quot;:{}}" data-bind="attr: {autocomplete: autocomplete}" data-validate="{required:true, 'validate-email':true}"
          autocomplete="off">
      </div>
    </div>
    <div class="field password required">
      <label for="pass" class="label"><span data-bind="i18n: 'Password'">Password</span></label>
      <div class="control">
        <input name="password" type="password" class="input-text" id="pass" data-bind="attr: {autocomplete: autocomplete}" data-validate="{required:true}" autocomplete="off">
      </div>
    </div>
    <!-- ko foreach: getRegion('additional-login-form-fields') -->
    <!-- ko template: getTemplate() -->
    <!-- ko foreach: {data: elems, as: 'element'} --><!-- /ko -->
    <!-- /ko -->
    <!-- ko template: getTemplate() -->
    <input name="captcha_form_id" type="hidden" data-bind="value: formId,  attr: {'data-scope': dataScope}" value="user_login" data-scope="">
    <!-- ko if: (isRequired() && getIsVisible())--><!-- /ko -->
    <!-- /ko -->
    <!-- /ko -->
    <div class="actions-toolbar">
      <input name="context" type="hidden" value="checkout">
      <div class="primary">
        <button type="submit" class="action action-login secondary" name="send" id="send2">
          <span data-bind="i18n: 'Sign In'">Sign In</span>
        </button>
      </div>
      <div class="secondary">
        <a class="action" data-bind="attr: {href: forgotPasswordUrl}" href="https://www.pumpproducts.com/customer/account/forgotpassword/">
                                <span data-bind="i18n: 'Forgot Your Password?'">Forgot Your Password?</span>
                            </a>
      </div>
    </div>
  </div>
</form>

POST https://www.pumpproducts.com/newsletter/subscriber/new/

<form class="form subscribe" novalidate="novalidate" action="https://www.pumpproducts.com/newsletter/subscriber/new/" method="post" onsubmit="return capatchesFunction()" id="newsletter-validate-detail" siq_id="autopick_4470">
  <div class="field newsletter">
    <label class="label" for="newsletter"><span>Sign Up for Our Newsletter: </span></label>
    <div class="control">
      <input name="email" type="email" id="newsletter" placeholder="email address" data-validate="{required:true, 'validate-email':true}">
    </div>
  </div>
  <div class="actions">
    <button class="action subscribe primary" title="Subscribe" type="submit">
      <span>Submit</span>
    </button>
  </div>
</form>

Name: simple_contact_form — POST https://www.pumpproducts.com/simple/index/form

<form name="simple_contact_form" action="https://www.pumpproducts.com/simple/index/form" method="post" id="simple_contact_form" enctype="multipart/form-data">
  <input name="form_key" id="form_key" type="hidden" value="ERMIhc4wOWDS0lpf">
  <div class="form-group">
    <label for="fname" class="col-sm-3 control-label">First Name <span class="astric">*</span></label>
    <div class="col-sm-9">
      <input name="fname" id="fname" title="Name" class="form-control input-text" type="text" placeholder="First Name">
      <input type="hidden" name="contact_type" value="simple-contact">
    </div>
  </div>
  <div class="form-group">
    <label for="inputEmail3" class="col-sm-3 control-label">Last Name <span class="astric">*</span></label>
    <div class="col-sm-9">
      <input type="text" name="lastname" class="form-control  input-text" id="inputEmail3" placeholder="Last Name">
    </div>
  </div>
  <div class="form-group">
    <label for="inputEmail3" class="col-sm-3 control-label">Email Address <span class="astric">*</span></label>
    <div class="col-sm-9">
      <input name="quoteemail" title="Email" class="input-text validate-email form-control" type="text" placeholder="Email Address">
    </div>
  </div>
  <div class="form-group">
    <label for="inputEmail32" class="col-sm-3 control-label">Order Number </label>
    <div class="col-sm-9">
      <input type="text" name="order_no" class="form-control  input-text" id="inputEmail32" placeholder="Order No">
    </div>
  </div>
  <div class="form-group">
    <label for="inputEmail33" class="col-sm-3 control-label">Phone <span class="astric">*</span></label>
    <div class="col-sm-9">
      <input type="text" name="phone" class=" input-text form-control" id="inputEmail33" placeholder="Phone" maxlength="10">
    </div>
  </div>
  <div class="form-group">
    <label class="col-sm-3 control-label">State <span class="astric">*</span></label>
    <div class="col-sm-9">
      <select class="wid_145 form-control" id="select1" name="state">
        <option value="choose">select state</option>
        <option value="AL">Alabama</option>
        <option value="AK">Alaska</option>
        <option value="AS">American Samoa</option>
        <option value="AZ">Arizona</option>
        <option value="AR">Arkansas</option>
        <option value="AF">Armed Forces Africa</option>
        <option value="AA">Armed Forces Americas</option>
        <option value="AC">Armed Forces Canada</option>
        <option value="AE">Armed Forces Europe</option>
        <option value="AM">Armed Forces Middle East</option>
        <option value="AP">Armed Forces Pacific</option>
        <option value="CA">California</option>
        <option value="CO">Colorado</option>
        <option value="CT">Connecticut</option>
        <option value="DE">Delaware</option>
        <option value="DC">District of Columbia</option>
        <option value="FM">Federated States Of Micronesia</option>
        <option value="FL">Florida</option>
        <option value="GA">Georgia</option>
        <option value="GU">Guam</option>
        <option value="HI">Hawaii</option>
        <option value="ID">Idaho</option>
        <option value="IL">Illinois</option>
        <option value="IN">Indiana</option>
        <option value="IA">Iowa</option>
        <option value="KS">Kansas</option>
        <option value="KY">Kentucky</option>
        <option value="LA">Louisiana</option>
        <option value="ME">Maine</option>
        <option value="MH">Marshall Islands</option>
        <option value="MD">Maryland</option>
        <option value="MA">Massachusetts</option>
        <option value="MI">Michigan</option>
        <option value="MN">Minnesota</option>
        <option value="MS">Mississippi</option>
        <option value="MO">Missouri</option>
        <option value="MT">Montana</option>
        <option value="NE">Nebraska</option>
        <option value="NV">Nevada</option>
        <option value="NH">New Hampshire</option>
        <option value="NJ">New Jersey</option>
        <option value="NM">New Mexico</option>
        <option value="NY">New York</option>
        <option value="NC">North Carolina</option>
        <option value="ND">North Dakota</option>
        <option value="MP">Northern Mariana Islands</option>
        <option value="OH">Ohio</option>
        <option value="OK">Oklahoma</option>
        <option value="OR">Oregon</option>
        <option value="PW">Palau</option>
        <option value="PA">Pennsylvania</option>
        <option value="RI">Rhode Island</option>
        <option value="SC">South Carolina</option>
        <option value="SD">South Dakota</option>
        <option value="TN">Tennessee</option>
        <option value="TX">Texas</option>
        <option value="UT">Utah</option>
        <option value="VT">Vermont</option>
        <option value="VI">Virgin Islands</option>
        <option value="VA">Virginia</option>
        <option value="WA">Washington</option>
        <option value="WV">West Virginia</option>
        <option value="WI">Wisconsin</option>
        <option value="WY">Wyoming</option>
      </select>
    </div>
  </div>
  <div class="form-group">
    <label for="inputEmail3" class="col-sm-3 control-label">Question <span class="astric">*</span></label>
    <div class="col-sm-9">
      <select class="wid_180 form-control  input-text" id="select2" name="question">
        <option value="choose">Choose One</option>
        <option value="product_question">Product Questions</option>
        <option value="order_status">Order Status</option>
        <option value="cancel_order">Cancel Order</option>
        <option value="product_return">Return/Exchange Product</option>
        <option value="other">Other</option>
      </select>
    </div>
  </div>
  <div class="form-group">
    <label for="inputEmail3" class="col-sm-3 control-label">Your Message <span class="astric">*</span></label>
    <div class="col-sm-8">
      <textarea name="comment" id="comment" title="Comment" class="form-control  input-text"></textarea>
    </div>
  </div>
  <div class="form-group">
    <label for="inputEmail3" class="col-sm-3 control-label"> Attach Pump Tag Image </label>
    <div class="col-sm-8">
      <input type="file" name="myImage" id="myImage" accept="image/png,image/gif,image/jpeg," class="input-text" data-validate="{required:true}">
      <!--  <input type="file" name="my_custom_file" id="my_custom_file" title="Custom File" class="input-text" data-validate="{required:true}"> -->
    </div>
  </div>
  <div class="form-group">
    <label for="inputEmail3" class="col-sm-3 control-label">Security Code<span class="astric">*</span></label>
    <div class="col-sm-9">
      <!--<div class="validation-advice" id="caperror"></div>
      <div class="g-recaptcha" data-sitekey="6Lf8ugYTAAAAAM769dwT6EjEF4afA6P8Am1Xncy3"></div>-->
      <!--<span class='msg'></span>-->
      <input type="text" name="visual_verify_code" size="40" style="margin-top:5px;" id="user_captha" class="form-control">
      <span
        style="background: url(https://www.pumpproducts.com/media/images/vvc_display.jpg) no-repeat; font-size: 20px; height: 30px; text-align: center; letter-spacing: 5px; color: rgb(34, 47, 81); display: inline-block; width: 110px;margin-bottom: 12px;margin-top: 2px;">13902</span>
      <input type="hidden" value="13902" name="system_captha" id="system_captha">
    </div>
  </div>
  <div class="form-group">
    <label for="inputEmail3" class="col-sm-3 control-label"></label>
    <div class="col-sm-9">
      <input type="checkbox" name="newsletter" checked="checked"> Receive How To Tips, Special offers and Whats On Sale.
    </div>
  </div>
  <div class="form-group">
    <div class="col-sm-offset-3 col-sm-9">
      <button type="button" class="btn btn-danger contact-submit" name="submitform">Submit</button>
    </div>
  </div>
</form>

Text Content

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RETURNS POLICY


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RETURNS POLICY

 

Refund and Return Policies: We would like to thank you for shopping at
PumpProducts.com.  Our Returns Policy and guidelines for returning merchandise
can be found here

30 Day Return Policy

You may return any products and accessories within 30 days of delivery for a
refund. The item must be in new, unused condition. Simply return the item to us,
shipping prepaid & using the most convenient shipping method available to you.
Some products include free shipping, so if you return one of these products our
actual outbound shipping costs will be deducted from your return refund.

Non-Stock & Opened Packages

Any item that is not in stock at the time of purchase is subject to a 25%
restocking charge. In addition, opened products and accessories are subject to a
25% restocking charge to cover testing, cleaning and repackaging expenses.

Parts –  All non-stock mechanical seals, gaskets, O-Rings, and hardware are
non-returnable. Parts that we stock at our NJ warehouse can be returned only if
they have not been opened.

All non stock and opened items are still subject to the 30 day return policy,
including freight deductions for items that qualify for free shipping.

Franklin Water Products

All Franklin Electric, Little Giant, and Alderon Controls are subject to a 30%
restocking fee as per Franklin’s return policy. All other Pump Products terms,
including the 30 day return policy and free freight deductions apply.

Electric Motors

All individual electric motors are subject to a 50% restocking fee. These
include but are not limited to the following brands; Baldor, Leeson, and
Marathon. All motor returns must be returned within 30 days of delivery receipt.
All returns must be  in new, unused condition, as well as in the original
manufacturer's packaging.

Configured and Built-to-Order Items Are Non Returnable

There are no returns allowed for products which have been specially built for
you and shipped by the manufacturer. These items are not routinely stocked at
our warehouse and therefore cannot be returned. Some of our motor offerings are
special ordered from the manufacturer, and not eligible for cancellation after
placing the order at the factory.  If a motor is not shown at In Stock at the
time of ordering it may require a special order from the manufacturer. Pumps and
part orders including trimmed impellers are non-returnable.

Other pumps, which are specially configured and are not returnable are Berkeley
High Flow / High Efficiency Centrifugal Irrigation Pumps, Berkeley S.A.E.
Centrifugal Series Pumps, Berkeley Frame Mount Centrifugal Series Pumps,
Close-Coupled Motor Drive Series Pumps, Self-Prime Centrifugal Pumps,
Multi-Stage Centrifugal Pumps and B6XT Centrifugal Pumps.

Factory Direct Items

Products shipped from the manufacturer cannot be returned to Pump Products.
These items are shipped to you directly from the manufacturer and may be
returned only with approval from the manufacturer. If approved, you may return
the item directly to the manufacturer, shipping prepaid, using the shipping
method of your choice. Some of the products we sell include free shipping, so if
you return any of these products our actual outbound shipping costs will be
deducted from your return refund. You will also be responsible for a 25%
restocking fee to cover handling, testing, cleaning and repackaging expenses.

Cancelled Orders

An order that has shipped cannot be cancelled. If you refuse an order which has
already been shipped, you will be responsible for both the outbound and return
shipping costs. In addition Opened Merchandise will be subject to a 25%
restocking fee to cover testing, cleaning and repackaging expenses.

Gas and Diesel Powered Items

There are no returns allowed for gas or diesel-powered items once said items
have been oiled and/or gassed due to Federal regulations. If said items have
been gassed or oiled they need to be taken to an authorized service center for
repair which may be covered under warranty.

Installed Items

Once an item has been installed it cannot be returned. Any damage due to
improper installation is the responsibility of the installer. A warranty claim
can be made, but it is up to the discretion of the manufacturer if they will
cover any costs associated with an incorrect installation.

Damaged Products

Please inspect all delivery packages carefully before signing for them. If a
package looks damaged in any way as a result of the shipping process, please do
not sign for it. Refuse delivery and contact a Pump Products customer service
representative immediately with a description of the damage. We will contact the
shipping company and begin a claim so that we can send a new product to you
right away. If you are unsure whether the shipment looks damaged or not, please
inspect it further and open it in front of the driver before signing that it has
been received. It is your right as a customer to fully inspect any delivery
packages. In the event that you notice concealed damages after the driver has
left, you must notify Pump Products within 5 days of receipt. Please retain any
packing material or packaging the order was received with. These materials may
be necessary to approve credit on a damaged claim.

 Manufacturer Warranty

Pump Products honors all manufacturer warranties. If you encounter an issue with
a product purchased through PumpProducts.com that is still covered by a valid
manufacturer's warranty, please contact our Warranty Claims Department. Pump
Products will assist you in getting your product evaluated as quickly as
possible. In most cases the manufacturer will require you to first troubleshoot
the issue with them directly in order to obtain a case or claim number.
Manufacturer warranties allow for repair or replacement only. Items are not
eligible to return for credit. Please note that the manufacturer’s warranty
process can take anywhere between 1 to 4 weeks to process.

Warranty Shipping & Handling

Pump Products will happily assist the customer in the filing and follow up of
all manufacturer warranty claims. The manufacturer’s policy does not cover any
shipping or handling charges associated with any repaired or replaced material.
The warranty is good for a replacement pump of the same make and model. There
are no cash refunds/credits for approved warranty requests. If a manufacturer
approves a warranty Pump Products will happily ship the replacement item from
our extensive stock of Pump and pumping accessories. All shipping costs for
doing so will be the responsibility of the customer, and will be charged prior
to shipment. In addition a $25 handling charge for ground shipments, and $35
charge for freight shipments will be included in the cost of the shipping in
order to cover the cost to package the pump properly prior to shipping.

Return Procedure

-Call our customer care service at (800) 429-0800 to set up an RGA over the
phone.

-Your RGA # MUST be included in the return package.

-Pack the item(s) securely in the original product packaging.

-Include all paperwork, parts, and accessories.

-All returned items must be brand new, unused and in their original packaging.

-Do not write on or place shipping labels directly on manufacturer packaging.

-Returned items will be inspected upon arrival.

-Send the return package to the address listed on your RGA.

-The return package can be sent using the carrier of your choice. Keep the
tracking number to monitor delivery status.

-You can expect a refund in the same form of payment originally used for the
purchase within 2-4 weeks of our receipt of the returned items.

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