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BREADCRUMB
1. Home
2. Privacy policy
PRIVACY POLICY
This Privacy Policy describes the ways in which IMI Hydronic Engineering
International SA collect, hold and use information about individual persons who
visit this site.
This Privacy Policy describes the ways in which IMI Hydronic Engineering
International SA collect, hold and use information about individual persons who
visit this site. This site, mobile applications called "HyTools App", "HyTune
App" and sales platform called "IMI online web store" (together, the "website")
is operated by IMI Hydronic Engineering International SA ("we" or "us").
BY USING THIS WEBSITE, YOU CONSENT TO THE COLLECTION AND USE OF YOUR PERSONAL
INFORMATION AS SET FORTH IN THIS PRIVACY POLICY. YOU ALSO ACKNOWLEDGE THAT IMI
HYDRONIC ENGINEERING INTERNATIONAL SA MAY PERIODICALLY CHANGE, MODIFY, ADD OR
REMOVE OR OTHERWISE UPDATE THIS PRIVACY POLICY AT ITS DISCRETION, WITHOUT PRIOR
NOTIFICATION.
However, we will always handle your personal information in accordance with the
Privacy Policy that was in effect at the time of collection. Our Privacy Policy
is located on our homepage and is also available on any page where personal
information are requested. At such data collection points, further explanation
may be provided, where appropriate, as to the purposes for which the data will
be used.
1. THE INFORMATION WE COLLECT ABOUT YOU
When you visit our website, applications or register for our services, we may
collect personal information and any other information relating to you which you
may provide "Personal Information".
We will only collect information which is necessary, relevant and adequate for
the purpose you are providing it for.
The information we collect includes some or all of the following:
1. Name (including title);
2. Address;
3. Phone number;
4. Date of birth;
5. Email address;
6. The date and time you used our services;
7. The pages you visited on our website and how long you visited us for;
8. Your IP address;
9. Your GPS location (where you have permitted access to this);
10. The internet browser and devices you are using;
11. Cookie, Pixels or Beacon information (for more information please see our
Cookie Policy;
12. The website address from which you accessed our website;
13. Details of any transactions between you and us;
14. Where you engage with us in a business context, we may collect your job
title, company contact details (including email addresses);
15. "Live chat" records; and
16. Any information within correspondence you send to us.
2. HOW DO WE USE THE INFORMATION ABOUT YOU
Most of our services do not require any form of registration, allowing you to
visit our site without telling us who you are. However, some services may
require you to provide us with your personal information.
In these situations, we will only process personal information that is necessary
for the purpose for which it has been collected. You will always have the option
not to receive marketing communications from us (and you can withdraw your
consent or object at any time). We will never send you unsolicited ‘junk’ email
or communications, or share your personal information with anyone else who
might.
There are various ways in which we may use or process your personal information.
We list these below:
Consent
Where you have provided your consent, we may use and process your personal
information to contact you from time to time about promotions, events, products,
services or information which we think may be of interest to you (don’t worry,
we won’t bombard you);
You can withdraw your consent at any time by contacting us on the details
provided within the 'How can you manage the personal information we hold about
you' section below or, in relation to any marketing messages you receive, by
using the unsubscribe option included in those messages.
Contractual performance
We may use and process your personal information where this is necessary to
perform a contract with you and to fulfil and complete your orders, purchases
and other transactions entered into with us.
Legitimate interests
We may use and process your personal information as set out below where it is
necessary for us to carry out activities for which it is in our legitimate
interests as a business to do so.
Processing necessary for us to support customers with sales and other enquiries
1. To respond to correspondence you send to us and fulfil the requests you
make to us (for example: service requests, seminars, marketing materials
and software requests, brochure requests or information about specific
products);
Processing necessary for us to respond to understanding customers’ needs
2. To analyze, evaluate and improve our products and services so that your
visit and use of our website, applications, customer service are more
useful and enjoyable (we will generally use data amalgamated from many
people so that it doesn’t identify you personally);
3. To undertake market analysis and research (including contacting you with
customer surveys) so that we can better understand you as a customer and
provide tailored offers, products and services that we think you will be
interested in. We will only send marketing communications to you if you
have provided your consent for us to do so or which we have obtained in the
ways mentioned in the paragraphs above;
4. For product development purposes (for example to improve product quality,
performance and safety);
5. In some cases we may use automated methods to analyze, combine and evaluate
information that you have provided to us (including the sharing of your
personal information within our group of companies). We collect and analyze
this information in this way so that we can deliver the most appropriate
customer experience to you by tailoring and making relevant all our service
and communications;
Processing necessary for us to promote our business, brands and products
and measure the reach and effectiveness of our campaigns
6. To send you marketing information from time to time after you have
purchased a product or service from us or made a purchasing enquiry, closed
your browser with items in your shopping basket or requested a brochure or
other information of interest. We will only contact you with information
about our own products and services (and in ways the law allows), which we
hope you will like. You have the right to object to us sending you this
information at any time;
7. To contact you from time to time with marketing information (unless you
object) if you have expressly indicated to us that you are acting on behalf
of a business or where we have obtained your business contact details from
our authorized reseller network or an online or public business directory.
In relation to any such information we send by email, we will include an
option allowing you to object to receiving future messages by
unsubscribing;
8. To contact you with targeted advertising delivered online through social
media and other platforms operated by other companies, unless you object.
You may receive advertising based on information about you that we have
provided to the platform or because, at our request, the platform has
identified you as having similar attributes to the individuals whose
details it has received from us. To find out more, please refer to the
information provided in the help pages of the platforms on which you
receive advertising from us;
9. To identify and record when you have received, opened or engaged with our
website or electronic communications (please see our Cookie Policy);
10. To administer competitions and promotions that you enter with us from time
to time and to distribute prizes;
Processing necessary for us to operate the administrative and technical
aspects of our business efficiently and effectively
11. To verify the accuracy of information that we hold about you and create a
better understanding of you as a customer;
12. For network and information security purposes i.e. in order for us to take
steps to protect your information against loss, damage, theft or
unauthorized access;
13. To comply with a request from you in connection with the exercise of your
rights (for example where you have asked us not to contact you for
marketing purposes, we will keep a record of this on our suppression lists
in order to be able to comply with your request);
14. To inform you of updates to our terms and conditions and policies.
Legal obligation
We may process your personal information to comply with our legal requirements
or dialogue with regulators as applicable, which may include disclosing your
personal information to third parties, the court service and/or
regulators or law enforcement agencies in connection with enquiries,
proceedings or investigations by such parties anywhere in the world or where
compelled to do so. Where permitted, we will direct any such request to you or
notify you before responding unless to do so would prejudice the prevention or
detection of a crime.
3. HOW DO WE SHARE YOUR PERSONAL INFORMATION
We are part of the IMI Group, which is a global group of companies and has
databases in different countries, some of which are operated by the local IMI
Group Company, and some of which are operated by third parties on behalf of IMI
Group Company.
Your personal information may be transferred, accessed, processed or stored to
one of the Group's databases outside your country of domicile, potentially
including the US and other countries outside of the European Economic Area (EEA)
in which data protection laws may be of a lower standard than in the EEA.
Regardless of location, we will, where necessary, put in place appropriate
safeguards to ensure your information is adequately protected.
Certain countries outside the EEA have been approved by the European Commission
as providing essentially equivalent protections to EEA data protection laws and
therefore, no additional safeguards are required to export personal information
to these jurisdictions . In countries which have not had these approvals, (see
the full list here
http://ec.europa.eu/justice/data-protection/international-transfers/adequacy/index_en.htm),
we will either ask for your consent to the transfer or transfer it subject to
European Commission approved contractual clauses for data transfers between EU
and non-EU countries, unless we are permitted under applicable data protection
law to make such transfers without such formalities.
Personal information may also be transferred to third parties who act for or on
our behalf, for further processing in accordance with the purpose(s) for which
the data were originally collected or may otherwise be lawfully processed, such
as services delivery, evaluating the usefulness of this website, marketing, data
management or technical support. These third parties have contracted with us to
only use your personal information for the agreed upon purpose, and not to sell
your personal information to third parties, and not to disclose it to third
parties except as may be required by law, as permitted by us or as stated in
this Privacy Policy.
We take steps to ensure that any third-party partners who handle your personal
information comply with data protection legislation and protect your information
just as we do. We only disclose personal information that is necessary for them
to provide the service that they are undertaking on our behalf. We will aim to
anonymize your personal information or use aggregated none specific data sets
wherever possible.
Personal information collected from you may also be transferred to a third party
in the event that the business of this site or a part of it and the customer
data connected with it is sold, assigned or transferred, in which case we would
require the buyer, assignee or transferee to treat personal information in
accordance with this Privacy Policy. Your personal information may also be
disclosed to a third party if we are required to do so because of an applicable
law, court order or governmental regulation, or if such disclosure is otherwise
necessary in support of any criminal or other legal investigation or proceeding
here or abroad.
4. HOW DO WE PROTECT YOUR PERSONAL INFORMATION
We take all reasonable measures to safeguard your personal information from
loss, misuse, unauthorized access, disclosure, alteration or destruction.
However, no data transmission over the Internet or site can be guaranteed to be
100% secure. As a result, where we have given (or where you have chosen) a
password which enables you to access certain parts of our websites, you are
responsible for keeping this password confidential. We ask you not to share your
password with anyone.
To ensure the security and confidentiality of personal information that we
collect online, we use data networks protected, inter alia, by industry standard
firewall, browser certification technology, limited access and the use of
passwords.
5. HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION
We will not hold your personal information in an identifiable format for any
longer than is necessary. If you are a customer or otherwise have a relationship
with us, we will hold personal information about you for a longer period than if
we have obtained your details in connection with a prospective relationship.
We will keep your information for as long as is necessary for the processing
purpose(s) for which they were collected and any other permitted linked purpose
(for example certain transaction details and correspondence may be retained
until the time limit for claims in respect of the transaction has expired or in
order to comply with regulatory requirements regarding the retention of such
data).
We restrict access to your personal information to those persons who need to use
it for the relevant purpose(s). Our retention periods are based on business
needs and your information that is no longer needed is either irreversibly
anonymized (and the anonymized information may be retained) or securely
destroyed.
By way of example:
* (a) use for marketing: in relation to your personal information used for
marketing purposes, we may retain your personal information for that purpose
for 1 year and 6 months from the date we have obtained a consent to market to
you, or the date you last responded to a marketing communication from us
(other than to opt out of receiving further communications);
* (b) use to perform a contract: in relation to your personal information used
to perform any contractual obligation with you, we may retain that personal
information whilst the contract remains in force [plus a further 6 years] to
deal with any queries or claims thereafter;
* (c) where claims are contemplated: in relation to any information where we
reasonably believe it will be necessary to defend or prosecute or make a
claim against you, us or a third party, we may retain that information for as
long as that claim could be pursued.
The only exceptions to the periods mentioned above are where:
* The law requires us to hold your personal information for a longer period, or
delete it sooner;
* Where you have raised a complaint or concern regarding a product or service
offered by us, in which case we will retain your information for a period of
6 years following the date of that complaint or query; or
* You exercise your right to have the information erased (where it applies) and
we do not need to hold it in connection with any of the reasons permitted or
required under the law (see further How can you manage the personal
information we hold about you);
6. COOKIES AND SIMILAR INFORMATION-GATHERING TECHNOLOGIES
When you visit our website, we may send a ‘cookie’ to your computer. Cookies are
text files placed on your computer to collect standard Internet log information
and visitor behaviour information. The information is used to track visitor use
of the website and to compile statistical reports on website activity. For
further information about cookies employed by us, please see our Cookie Policy
which forms part of this Privacy Policy. You can set your browser not to accept
cookies and the above website tell you how to remove cookies from your browser.
We would like to inform you, however, that if you do not accept, you may not be
able to use all functionality of your browser software.
7. HOW CAN YOU MANAGE THE PERSONAL INFORMATION WE HOLD ABOUT YOU?
You have the right as an individual to access your personal information we hold
about you and make corrections if necessary. You also have the right to withdraw
any consent you have previously given us and ask us to erase information we hold
about you. You can also object to us using your personal information (where we
rely on our business interests to process and use your personal information).
You have a number of rights in relation to your personal information under data
protection law. In relation to most rights, we will ask you for information to
confirm your identity and, where applicable, to help us search for your personal
information. Except in rare cases, we will respond to you within 30 days after
we have received any request (including any identification documents requested).
You have the right to:
1. Be informed about what we do with your personal information;
2. Ask for a copy of the information that we hold about you;
3. Correct and update your information;
4. Delete your information (or restrict the use of it), provided we do not have
any continuing lawful reason to continue to use and process that
information;
5. Transfer your information in a structured data file (in a commonly used and
machine readable format), where we rely on your consent to use and process
your personal information or need to process it in connection with your
contract.
6. Withdraw your consent (where we rely on it). Please see further How do we
use this information;
7. Object to our use of your information (where we rely on our legitimate
interests to use your personal information) provided we do not have any
continuing lawful reason to continue to use and process the information.
When we do rely on our legitimate interests to use your personal information
for direct marketing, we will always comply with your right to object.
You can exercise the above rights and/or manage your information (including
opt-out for future marketing) by contacting IMI Hydronic Engineering
International SA as the data controller in respect of your personal information
processed by us under this Privacy Policy.
IMI Hydronic Engineering International SA
Route de Crassier, 19
1262 Eysins, Switzerland
mycrmdata@imi-hydronic.com
If you are unhappy with our use of your personal information or our response to
any exercise of these rights, you have the right to lodge a complaint with a
data protection regulator in Europe, in particular, in a country you work or
live or where your legal rights have been infringed.
If you contact us, please note the name of the website where you provided the
information, as well as the specific information you would like us to correct,
update or delete plus a proper identification of you. Requests to delete
personal information will be subject to any applicable legal and ethical
reporting or document filing or retention obligations imposed on us.
8. CHANGES TO PRIVACY POLICY
We keep our privacy policy under regular review. If we change our privacy
policy, we will post the changes on this page, and place notices on other pages
of the website, so that you are fully aware of the types of information we are
gathering, how we use it and under what circumstances it may be disclosed. This
Privacy Policy was last updated on 15th May 2018.
9. LINKS TO OTHER WEBSITES
Our website contains links to third party websites which we believe may be of
interest to our visitors. However, we cannot guarantee the privacy standards of
websites to which we link or be responsible for the contents of websites other
than this one and this privacy policy applies only to this website and not to
websites owned by third parties.
10. CONTACT US
We welcome your views about our website and our Privacy Policy. If you would
like to contact us with any queries or comments, please email us at mycrmdata
@imi-hydronic.com .
WHY CHOOSE IMI HYDRONIC ENGINEERING?
Best-In-Class Products
High quality products that offer value for money as well as easy and fast
installation.
Innovation
Our R&D teams work hard to develop leading technologies that help to create
energy efficient indoor comfort
A strong combination
Thanks to our brands synergies, we propose a unique and extensive range of
solutions answering all your needs in terms of HVAC installation.
Top Assistance and after sales service
Do you have a question? We are here to help you.
Throughout our history, we have been at the forefront of HVAC industry
innovation. Our portfolio of brands gives our customers what they need - a
complete range of unique, industry-leading products and services to help them
create GREAT HVAC solutions.
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