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 * Services
   * All Services
   * UX Strategy
   * User Research
     * Competitive Benchmarking
     * Ethnographic Research
     * Formative Usability Testing
     * User Validation Testing
   * UX/UI Design Strategy
   * EmTech Strategy
   * Data Visualization
 * Our Work
   * Our Approach
   * Enterprise Clients
   * Public Sector
 * DEI
   * Inclusivity Index Starter Kit
 * About Us
   * Who We Are
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   * Careers
   * Press Releases
 * Insights
   * CX Blog
   * Events
   * Competitive Indexes
   * White Papers
 * Contact Us


Select Page
 * Services
   * All Services
   * UX Strategy
   * User Research
     * Competitive Benchmarking
     * Ethnographic Research
     * Formative Usability Testing
     * User Validation Testing
   * UX/UI Design Strategy
   * EmTech Strategy
   * Data Visualization
 * Our Work
   * Our Approach
   * Enterprise Clients
   * Public Sector
 * DEI
   * Inclusivity Index Starter Kit
 * About Us
   * Who We Are
   * People
   * Careers
   * Press Releases
 * Insights
   * CX Blog
   * Events
   * Competitive Indexes
   * White Papers
 * Contact Us




WE HELP YOU CREATE

Irresistible User Experiences

Contact UsTestimonials





WHAT WE DO



The user experience you offer customers is critical for developing and
maintaining brand loyalty. Our user research consulting expertise can help you
get a better handle on how your UX is and isn’t building a stronger bond between
you and your market.

Whether your in-house team lacks the necessary background, you want to root out
the biases in your own research or you’re looking for more meaningful ways to
spread insights throughout your organization, our UX design consultants can
point you in the right direction.


CX/UX STRATEGY

Create your long-term customer experience strategy.


USER RESEARCH

Inform strategy through qualitative and quantitative user experience research
studies.  


UX/UI DESIGN

Create and validate user centered designs. 


CUSTOMER JOURNEY MAPPING

Understand, track & prioritize customer journeys with JourneyTrack.


COMPETITIVE INSIGHTS

Get industry-specific Mobile UX competitive intelligence.


EMTECH STRATEGY

Ideate & implement Voice Tech & XR into your products.


YEARS IN BUSINESS


INDUSTRIES WE SERVE


FORTUNE 500 CLIENTS


KEY LIME PROVEN PROCESS



To ensure that we always deliver high-quality and trusted outcomes, Key Lime
Interactive employs a proven process with each engagement. This ensures that you
know what’s next, you know the best ways to communicate often with our team, and
you understand the direction of the outcomes before you receive them so that
you’re always satisfied and prepared for action.


LEARN MORE


WHY CHOOSE US




ACTIONABLE INSIGHTS THAT KEEP PACE 

Receive fast-track insights you need to make smarter product decisions.
Accelerate growth and engagement with Key Lime research and our proprietary
tools and processes including Competitive Insights and JourneyTrack.


DEI INDEX AT YOUR FINGERTIPS

We created our proprietary Inclusivity Index to help make it easier for
companies to understand how they can strive to be more inclusive through their
research, brands, products, and services.


DIVERSITY IS IN OUR ROOTS

The diversity of lived experiences of our people are our greatest trade secret
and it’s reflected in the integrity of insights we'll deliver to you and brands
around the world.


WE ARE GLOBAL

As a founding members of the UX Fellows Alliance with over 26 locations around
the globe, we'll support your global needs.


HOW TO GET STARTED


1

MEET WITH A KLI TEAM MEMBER

Schedule a time to discuss your current project and UX needs with a Key Lime
Interactive user experience consultant.

2

GET ACTIONABLE CX/UX INSIGHTS

Next, our UX consultants will propose a project scope that includes how we’ll
handle the research methodology, the participants, and recruitment for you.

3

MAKE SMARTER BUSINESS DECISIONS

You’ll receive a high-level report containing all the CX/UX research insights,
any survey responses or recordings, Q&A’s and our recommendations.

SPEAK TO AN EXPERT
{


REVIEWS





"...YOUR CONTRIBUTIONS TO [THE PROJECT] HAVE BEEN INVALUABLE AND PROVIDED US
WITH THE MOST COMPREHENSIVE FEEDBACK FROM REAL USERS WE’VE HAD IN A WHILE. THANK
YOU FOR HELPING US LAY THE FRAMEWORK FOR GREAT THINGS AHEAD: WE COULDN’T HAVE
DONE IT WITHOUT YOU! THANK YOU FOR EVERYTHING!"

Senior Researcher / Google




"I’VE REALLY ENJOYED WORKING WITH [KEY LIME INTERACTIVE]. [THEY] DID GREAT WORK
RECRUITING, ORGANIZING, FIELDING, SYNTHESIZING AND KEEPING THE PROJECT HEADED IN
THE RIGHT DIRECTION. I HOPE WE GET ANOTHER OPPORTUNITY IN THE NEAR FUTURE."

Head Researcher / Bose Corporation





"MY VP...EMAILED ME, MY MANAGER, MY MANAGERS BOSS, AND EVEN HIS BOSS, SAYING HOW
IMPRESSED HE WAS WITH OUR STUDY, PRESENTATION, REPORT. THAT'S HUGE. BIG TIME
KUDOS! GREAT JOB!"

Staff Researcher / Roku




"I'M READING THROUGH THE FINAL REPORT FOR THE EXPRESS CHECKOUT STUDY AND I
WANTED TO PAUSE AND LET YOU KNOW THAT YOUR REPORTS GET BETTER AND BETTER. THIS
IS THE BEST FINAL REPORT OF ALL OF THEM OVER THE LAST FEW YEARS. THE INFORMATION
DISPLAYED IS AWESOME. YOU SHOULD BE PROUD OF YOUR TEAM!"

UX Architect / Southwest Airlines

 


"GREAT JOB .... WELL DONE AGAIN! THANK YOU FOR RUNNING AN EXCELLENT STUDY AND
FOR DELIVERING THIS REPORT AHEAD OF TIME. I’M REVIEWING IT NOW AND THERE ARE
SEVERAL SUGGESTIONS THAT SEEM TO BE SPOT-ON."

Design Lead / Cisco



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KEY LIME INTERACTIVE

Services



Our Work

About Us

Insights

Contact Us

PRODUCTS

Competitive Insights

JourneyTrack

LOCATIONS

Miami

8350 NW 52nd Ter. | STE 301
Doral, FL 33166

New York

155 Water St. | UNIT 3/12
Brooklyn, NY 11201

JOIN US

Careers

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SUBSCRIBE TO OUR CX NEWSLETTER


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