www.capita.com
Open in
urlscan Pro
45.223.139.4
Public Scan
Submitted URL: http://www.capita-one.co.uk/
Effective URL: https://www.capita.com/
Submission: On June 21 via api from US — Scanned from DE
Effective URL: https://www.capita.com/
Submission: On June 21 via api from US — Scanned from DE
Form analysis 1 forms found in the DOM
GET /search
<form action="/search" method="get" id="views-exposed-form-capita-global-search-p3-capita-search-block-p3" accept-charset="UTF-8" data-once="cvJqueryValidate" novalidate="novalidate">
<div class="coh-row coh-row-xl coh-row-visible-xl">
<div class="coh-row-inner">
<div class="coh-visible-sm coh-style-capita---global-search-section coh-col-xs-12 coh-visible-sm coh-col-sm-12 coh-visible-xl coh-col-xl-12">
<div class="filter-heading coh-col-xs-12 coh-visible-sm coh-col-sm-12 coh-visible-xl coh-col-xl-12">
<h2 class="global-search-page">Search by keywords and/or using the filtering options</h2>
</div>
<div class="combine-filter-wrap">
<div class="combine-filter coh-col-xs-12 coh-visible-sm coh-col-sm-12 coh-visible-xl coh-col-xl-12">
<div class="js-form-item form-item js-form-type-search-api-autocomplete form-type-search-api-autocomplete js-form-item-search form-item-search form-no-label">
<input placeholder="Search by keyword" data-drupal-selector="edit-search" data-search-api-autocomplete-search="capita_global_search_p3" class="form-autocomplete form-text ui-autocomplete-input"
data-autocomplete-path="/search_api_autocomplete/capita_global_search_p3?display=capita_search_block_p3&&filter=search" data-msg-maxlength="This field field has a maximum length of 128." type="text" id="edit-search"
name="search" value="" size="30" maxlength="128" aria-label="Search by keyword" data-once="autocomplete search-api-autocomplete" autocomplete="off">
</div>
<div class="filter-buttons">
<div data-drupal-selector="edit-actions" class="form-actions js-form-wrapper form-wrapper" id="edit-actions">
<div class="coh-link coh-style-capita---link-button coh-style-capita---button-with-white-background coh-ce-cpt_capita_navigation_block-e2eb283c">
<input data-drupal-selector="edit-submit-capita-global-search-p3" type="submit" id="edit-submit-capita-global-search-p3" value="Search" class="button js-form-submit form-submit" title="Click here to search">
<span class="coh-inline-element"></span>
<span class="coh-inline-element"></span>
<span class="coh-inline-element"></span>
<span class="coh-inline-element"></span>
</div>
</div>
</div>
<div class="close-button" title="Close"></div>
</div>
</div>
</div>
</div>
</div>
</form>Text Content
We use cookies to ensure you have the best experience when using our website.
OK
Change preferences Change preferences
COOKIES THAT TRACK AND IMPROVE PERFORMANCE
Off
On
Cookies collect the information we use to analyse the traffic to our website and
understand how visitors are using our website so we can improve it. The
information collected through these tracking and performance cookies does not
identify any individual visitor.
Save preferences More info
Skip to main content
* What we do
* What we do
* What we do
* Central government
* What we do
* Central government
* Central government (home)
* Achieving net zero
* Boosting productivity
* Enhancing citizen experience
* Grant disbursement
* Government venturing
* Intelligent automation
* Learning and development
* Procurement services
* Public services procurement frameworks
* Transport
* Local government
* What we do
* Local government
* Local government (home)
* Achieving net zero
* Boosting productivity
* Building resilient services
* Enhancing citizen experience
* Housing
* Learning and development
* Levelling up and placemaking
* Local education authority software
* Planning, building and regulatory
* Procurement services
* Property asset services
* Public service procurement frameworks
* Revenues and benefits
* Customer experience
* What we do
* Customer experience
* Customer experience (home)
* End-to-end customer management
* Sales
* Collections payment services
* CX services in Ireland
* CX services in Germany
* CX services in Switzerland
* Health
* What we do
* Health
* Health (home)
* Better experiences
* Effective operational delivery
* Learning and development
* Property and infrastructure
* Skilled, engaged and empowered people
* Defence
* What we do
* Defence
* Defence (home)
* Training and people development
* Data transformation
* Data science and AI
* Pensions
* What we do
* Pensions
* Pensions (home)
* Pensions administration and software
* Pensions consulting services
* Pensions data solutions
* Education
* What we do
* Education
* Education (home)
* Local education authority software
* Services for education
* Early career framework
* Private sector
* What we do
* Private sector
* Telco & media
* Financial services
* Utilities
* Retail
* Close Menu
FEATURED INSIGHTS
UNIFIED RETAIL EXPERIENCE: MERGING IN-STORE AND ONLINE SHOPPING ON THE HYBRID
HIGH STREET
Is online the future, and are high streets flourishing? Just as they have for
centuries, bricks and mortar retailers are reinventing themselves – competing
and complementing the online option, and even stealing a march on it.
Read more
MANY NOT-SO-HAPPY RETURNS
Online returns are the new scourge of the UK’s retail industry. Growing by
95% between 2014 and 2019 alone, the threat to sustainability is enough to
warrant discussion at the next COP summit.
Read more
View more
* Insights & news
* Insights & news
* Insights & news
* Insights
* Case studies
* Events
* Newsroom
* Climate change hub
* Investor news & events
* Close Menu
FEATURED NEWS
CAPITAL MARKETS PRESENTATION
Capita’s Capital Markets presentation sets out the Group’s strategic
priorities and themes of “Better Efficiencies, Better Technology, Better
Delivery, Better Company”.
CAPITA COLLABORATES WITH AMAZON WEB SERVICES (AWS) TO DELIVER A NEXT
GENERATION CONTACT CENTRE AND SERVICE EXCELLENCE SOLUTION
Capita announces CapitaContact, leveraging Amazon Connect, the generative
AI-powered contact centre solution from Amazon Web Services (AWS).
View more
* About us
* About us
* About us
* About Capita
* About the Board
* Executive Team
* Capita Scaling Partner
* Climate change hub
* Code of Conduct, policies and principles
* Responsible business
* Contact us
* Close Menu
FEATURED NEWS
CAPITAL MARKETS PRESENTATION
Capita’s Capital Markets presentation sets out the Group’s strategic
priorities and themes of “Better Efficiencies, Better Technology, Better
Delivery, Better Company”.
CAPITA COLLABORATES WITH AMAZON WEB SERVICES (AWS) TO DELIVER A NEXT
GENERATION CONTACT CENTRE AND SERVICE EXCELLENCE SOLUTION
Capita announces CapitaContact, leveraging Amazon Connect, the generative
AI-powered contact centre solution from Amazon Web Services (AWS).
View more
* Careers
* Careers
* Careers
* Careers at Capita
* Life at Capita
* Careers
* Life at Capita
* Life at Capita (home)
* Learning & development
* Diversity and inclusion
* Wellbeing
* Explore our opportunities
* Careers
* Explore our opportunities
* Our opportunities (home)
* Actuaries
* Consulting and transformation
* Customer service
* Corporate functions
* Defence and emergency services
* Education
* Engineering & built environment
* Growth & sales
* Pensions
* Projects & change
* Technology & software
* Emerging talent
* Careers
* Emerging talent
* Emerging talent (Home)
* Apprentices
* Military service leavers
* Contact us
* FAQs
* Hear from our people
* Our locations
* Search for a role
* Close Menu
FEATURED NEWS
CAPITAL MARKETS PRESENTATION
Capita’s Capital Markets presentation sets out the Group’s strategic
priorities and themes of “Better Efficiencies, Better Technology, Better
Delivery, Better Company”.
CAPITA COLLABORATES WITH AMAZON WEB SERVICES (AWS) TO DELIVER A NEXT
GENERATION CONTACT CENTRE AND SERVICE EXCELLENCE SOLUTION
Capita announces CapitaContact, leveraging Amazon Connect, the generative
AI-powered contact centre solution from Amazon Web Services (AWS).
View more
* Investors
* Investors
* Investors
* Investor centre
* Why invest in Capita
* Analyst consensus
* Results, reports & presentations
* Investor news, events & alerts
* Shareholder information
* Corporate governance
* Share price centre
* Year in review
* Close Menu
FEATURED NEWS
CAPITAL MARKETS PRESENTATION
Capita’s Capital Markets presentation sets out the Group’s strategic
priorities and themes of “Better Efficiencies, Better Technology, Better
Delivery, Better Company”.
CAPITA COLLABORATES WITH AMAZON WEB SERVICES (AWS) TO DELIVER A NEXT
GENERATION CONTACT CENTRE AND SERVICE EXCELLENCE SOLUTION
Capita announces CapitaContact, leveraging Amazon Connect, the generative
AI-powered contact centre solution from Amazon Web Services (AWS).
View more
Accessibility AA
SEARCH BY KEYWORDS AND/OR USING THE FILTERING OPTIONS
CASE STUDY: HOW EDUCATORS ARE ANCHORING THE ROYAL NAVY’S TRAINING TRANSFORMATION
MISSION
Discover how the Royal Navy and Team Fisher, the Capita-led consortium working
on Project Selborne, are transforming 80% of shore-based training for sailors
and marines.
Read the case study Services for defence organisations
REPORT: EFFECTIVE PAYMENT COLLECTIONS: LEAD WITH EMPATHY, HANDLE WITH CARE
By prioritising integrity and compliance, businesses can navigate the
complexities of the collections market in the UK & Ireland with confidence and
resilience.
Download the report
THE BIG QUESTIONS: OUR LEARNING AND DEVELOPMENT PODCAST SERIES
We meet with L&D practitioners across industries and sectors to discuss the big
questions in learning, exploring how we can all learn and grow at work – and
providing you with practical tips along the way.
Listen now
THE AGE OF THE AUGMENTED AGENT
As we move closer to making real on the promise of Generative AI, our thought
leadership paper explores AI and Gen AI through the customer experience lens.
Download the paper
CASE STUDY: HOW EDUCATORS ARE ANCHORING THE ROYAL NAVY’S TRAINING TRANSFORMATION
MISSION
Discover how the Royal Navy and Team Fisher, the Capita-led consortium working
on Project Selborne, are transforming 80% of shore-based training for sailors
and marines.
Read the case study Services for defence organisations
REPORT: EFFECTIVE PAYMENT COLLECTIONS: LEAD WITH EMPATHY, HANDLE WITH CARE
By prioritising integrity and compliance, businesses can navigate the
complexities of the collections market in the UK & Ireland with confidence and
resilience.
Download the report
THE BIG QUESTIONS: OUR LEARNING AND DEVELOPMENT PODCAST SERIES
We meet with L&D practitioners across industries and sectors to discuss the big
questions in learning, exploring how we can all learn and grow at work – and
providing you with practical tips along the way.
Listen now
THE AGE OF THE AUGMENTED AGENT
As we move closer to making real on the promise of Generative AI, our thought
leadership paper explores AI and Gen AI through the customer experience lens.
Download the paper
CASE STUDY: HOW EDUCATORS ARE ANCHORING THE ROYAL NAVY’S TRAINING TRANSFORMATION
MISSION
Discover how the Royal Navy and Team Fisher, the Capita-led consortium working
on Project Selborne, are transforming 80% of shore-based training for sailors
and marines.
Read the case study Services for defence organisations
* 1
* 2
* 3
* 4
WHAT'S NEW
FEATURED HIGHLIGHTS
CAPITA PLC EXTENDS CONTRACT WITH EUROPEAN TELECOMS PROVIDER
Capita announces it has extended its customer experience contract with a leading
European integrated telecoms company for 2 years from January 2024.
Read more
CAPITA SECURES EXTENSION WITH WESTMINSTER CITY COUNCIL
Capita has a 3 year extension to deliver council tax, revenues and benefits, and
business rates customer management for Westminster City Council.
Read more
OUR EXPERTISE IN YOUR INDUSTRY
We’re a consulting, transformation and digital services business, delivering
innovative solutions to transform and simplify the links between businesses and
customers, and governments and citizens. We offer unparalleled breadth and depth
of expertise across each of the industries we support – find out more by
selecting your industry below.
EDUCATION AND LEARNING
Our market-leading local authority software and best-in-class school support
services are helping to deliver the best possible outcomes for children and
young people.
Read more
FINANCIAL SERVICES
We help financial services clients navigate the unique, evolving challenges of a
complex, highly-regulated industry, helping to transform their customers’
experiences.
Read more
CENTRAL GOVERNMENT
We’re a vital strategic partner to government, delivering technology-enabled
services to create better outcomes for citizens and communities.
Read more
LOCAL GOVERNMENT
We work together with local authorities to improve productivity and outcomes,
helping to create thriving local spaces and exceeding service expectations.
Read more
HEALTH
We’re committed to delivering high quality healthcare technology and services
for under-pressure professionals, improving patient outcomes.
Read more
HOUSING
Our cloud-based housing management software helps social housing providers to
manage stock efficiently and compliantly whilst keeping residents safe.
Read more
RETAIL
We’re experts in creating seamless experiences, helping retailers meet
increasing consumer expectations with services which improve online and in-store
performance.
Read more
TELECOMMUNICATIONS
We apply our industry- and technology expertise to help our telecoms clients
transform operations, processes and culture for seamless end-to-end experiences.
Read more
TRANSPORT
We help the transport industry enhance passenger experience safely, sustainably
and efficiently with our industry- transformational and technology expertise.
Read more
UTILITIES
We’re helping transform the utilities industry, enabling a culture of not just
energy consumption, but energy creation in line with rising consumer
expectations.
Read more
* 1
* 2
* 3
* 4
INSIGHTS
LATEST INSIGHTS
Capita experts share their opinion and insight on new ideas, approaches,
technology and topics related to our business and markets.
Retail
Customer experience
Digital & technology
Retail
Our thinking
MANY NOT-SO-HAPPY RETURNS
Capita Experience
Online returns are the new scourge of the UK’s retail industry. Growing by 95%
between 2014 and 2019 alone, the threat to sustainability is enough to warrant
discussion at the next COP summit.
20/06/2024
4 mins read
Insight
Retail
Artificial intelligence
Augmented reality
Digital & technology
Retail
Our thinking
UNIFIED RETAIL EXPERIENCE: MERGING IN-STORE AND ONLINE SHOPPING ON THE HYBRID
HIGH STREET
Capita Experience
Is online the future, and are high streets flourishing? Just as they have for
centuries, bricks and mortar retailers are reinventing themselves – competing
and complementing the online option, and even stealing a march on it.
20/06/2024
3 mins read
Insight
Local government
Property and infrastructure
Resilience
UNLOCKING VALUE: THE ART OF EFFECTIVE ESTATE ASSET MANAGEMENT
Phil Bishop
We consider how effective asset management can ensure resources are used
efficiently, costs are controlled, and assets are maintained to support
long-term sustainability.
03/06/2024
2 Mins read
Insight
Learning & development
DECODING HYBRID LEADERSHIP: ELEVATING COMMUNICATION TO STRENGTHEN CONNECTIONS
James Eynon
We consider the essential skills of proactive communication and inclusive
facilitation for hybrid leaders.
17/05/2024
5 Mins read
Insight
Health
Welfare
Automation
Data and analytics
Digital & technology
Productivity
Property and infrastructure
Resilience
Vulnerability
UNLOCKING EFFICIENCIES FOR GP PRACTICES THROUGH DIGITAL TRANSFORMATION
Neil Skellham
Find out how we’re helping to deliver practical and agile digital management
solutions for GP practices
17/05/2024
4 Mins read
Insight
Learning & development
MASTERING HYBRID LEADERSHIP: UNLOCKING PERFORMANCE AND TRUST
James Eynon
We consider the essential qualities of effective leaders in an evolving
workplace.
15/05/2024
4 Mins read
Insight
* 1
* 2
* 3
* 4
View all insights
CASE STUDIES
READ ABOUT OUR WORK
Every day we’re helping our clients transform and simplify services with
innovative solutions. Here are some practical examples of how we’re delivering
these solutions and the difference they make.
HELPING A LARGE WATER COMPANY ENHANCE EXPERIENCE
Summary
Our partnership with Severn Trent has given their customers a better experience
and aided with debt collection.
CARBON NEUTRAL GOALS: SUPPORTING LANCASTER UNIVERSITY’S PLANNING APPLICATION
PROCESS FOR A SOLAR FARM
Summary
We applied our experience in managing large, complex applications to process
planning for Lancaster University’s solar farm through to formal determination.
KEEPING THOUSANDS OF HOMES AND RESIDENTS SAFE
Summary
Find out how our software is allowing the Peaks & Plains Trust to plan their
compliance activity effectively, work more efficiently and make more informed
decisions.
COLLABORATING TO ENABLE DIGITAL SCOTLAND
Summary
We’re committed to working together with Commsworld to support Scotland’s
digital strategy with technology and a focus on enabling citizen-focussed
outcomes.
EXPERT CLINICAL TRAINING FOR MASS TESTING
Summary
We partnered with the DHSC Test and Trace programme to rapidly upskill the
public so lateral flow asymptomatic testing could be carried out at scale.
NEWSROOM
LATEST NEWS
Find out what's happening around Capita.
Corporate information
CAPITAL MARKETS PRESENTATION
Capita
Capita’s Capital Markets presentation sets out the Group’s strategic priorities
and themes of “Better Efficiencies, Better Technology, Better Delivery, Better
Company”.
13/06/2024
5 Mins read
News
Artificial intelligence
Automation
Corporate information
Customer experience
Digital & technology
CAPITA COLLABORATES WITH AMAZON WEB SERVICES (AWS) TO DELIVER A NEXT GENERATION
CONTACT CENTRE AND SERVICE EXCELLENCE SOLUTION
Capita
Capita announces CapitaContact, leveraging Amazon Connect, the generative
AI-powered contact centre solution from Amazon Web Services (AWS).
10/06/2024
3 Mins read
News
Corporate information
AGM TRADING UPDATE FOR THE 4 MONTHS TO 30 APRIL 2024
Capita
Capita announces it is trading in line with expectations for 2024.
21/05/2024
4 Mins read
News
Corporate information
CAPITA EXPANDS PARTNER COLLABORATION WITH SERVICENOW AS MANAGED SERVICE PROVIDER
Capita
Capita announces an expansion of the collaboration with ServiceNow to help drive
productivity and efficiencies, deliver growth and improve offerings to clients.
15/05/2024
2 Mins read
News
Defence
Corporate information
Learning & development
ROYAL NAVY SELBORNE PARTNERSHIP DELIVERS ELEVEN NEW WARSHIP BRIDGE SIMULATORS
Capita
Capita-led consortium Team Fisher has partnered with Metaverse VR to deliver 11
new Warship Bridge Simulators.
13/05/2024
4 Mins read
News
Business growth
Corporate information
CAPITA ADDS TWO NEW GLOBAL SITES TO SUPPORT CUSTOMER EXPERIENCE DELIVERY
Capita
Capita Experience has reconfirmed its commitment to creating global delivery
centres of excellence, with the recent opening of two new sites.
08/05/2024
2 Min reads
News
* 1
* 2
* 3
* 4
View all news
Capita is an outsourcer, helping clients across the public and private sectors
run complex business processes more efficiently, creating better consumer
experiences. Operating across 8 countries, Capita’s 41,000 colleagues support
primarily UK and European clients with people-based services underpinned by
market-leading technology.
FOOTER MENU
WHO WE ARE
* About Capita
* Newsroom
* Contact us
QUICK LINKS
* Careers
* Investors
* Responsible business
* Speak Up
LEGAL
* Legal notice
* Privacy notice
* Purchase terms
* Cookies
* Accessibility
* Modern Slavery Act
FOLLOW US
*
*
*
*
© 2024 Copyright Capita plc. All Rights Reserved.
Privacy Policy | Legal
Scroll Top
Contact us
BREADCRUMB
1. Home