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* Solutions Solutions Capabilities Industries The #1 AI-powered experience orchestration platform Explore prebuilt solutions Genesys Cloud CX Deliver personalized experiences at scale with an all-in-one contact center. Genesys Cloud EX Drive employee efficiency in your contact center and beyond with a WEM standalone solution. AppFoundry® Marketplace Extend the Genesys Cloud platform with pre‑integrated apps. Extend and build Dev Tools and Public APIs Cloud architecture Security and trust Global availability Integrations Deliver end-to-end personalized experiences at scale Purpose-built AI Realize value faster with AI that’s easy to deploy, control and optimize. Seamlessly connect on digital and social Personalize engagement on any channel with humans and AI-powered bots. Future-ready contact center Optimize with intelligent automation and embedded AI that delivers value from day one. Open CX platform and cloud architecture Innovate continuously, scale globally, and build any experience. End-to-end journey management Connect data silos to orchestrate and optimize customer and employee experiences. Workforce engagement management Unlock employee potential with built-in AI that simplifies management and drives impact and retention. Trusted across industries Banking Build trust and loyalty with seamless banking experiences across channels — every time. Healthcare Create secure, connected patient experiences that transform their care at scale. Retail Personalize every shopping experience with scalable retail support your customers can count on. Insurance Keep up with policyholder demands across channels using an AI-powered technology platform. Government Deliver secure, trusted digital government services that exceed customer expectations. More industries Discover how companies across industries achieve their specific goals with Genesys. Your company and Genesys Discover how pioneering organizations are reshaping the landscape of customer experience. Get ebook * Customers Redefine your success standards Leading brands worldwide are making customer experience a competitive differentiator with Genesys. Customer stories Succeed and grow Customer success Professional services Product support Training and certification Connect and engage Customer communities Advocacy program Developer center Latest story See what set our 2024 Customer Innovation Awards winners apart. Read more * Partners Ascend to new heights with our partners Genesys delivers an ecosystem of world-class partners and alliances that enable businesses to achieve their unique goals. See partners Explore our partners Strategic alliances AppFoundry® Marketplace Find a partner Partner with Genesys Become a partner Partner programs Partner portal Partnership in action Genesys receives 5-star award in the 2024 CRN Partner Program. Learn more * Resources Get the resources you need Discover the latest research, reports and resources to orchestrate more connected experiences. All resources Explore Reports and guides Demos and videos Webinars and events Blogs Podcasts Learn Training and certification Product knowledge Development Trending Contact center buyer’s guide: Focus on delivering the best experiences every time Get the guide * Company A great partner, a great place to work Your company is in the experience business — even if you don't know it yet. Discover how an empathy-first approach is the key to lasting success with customers, employees, partners and more. More about Genesys Why Genesys Our vision Sustainability Awards and recognition Who we are About us News Careers Leadership Recent Genesys named a Leader in the 2023 Gartner® Magic Quadrant™ for Contact Center as a Service Read more * Log in * Search * Get started Start exploring Genesys today Let's chat. 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Contact Genesys Try now Product tours Product demo Compare value Pricing and plans Get a quote × GLOBAL OFFICES FIND GENESYS NEAR YOU All Regions North America Latin America Europe, Middle East and Africa Asia Pacific All Countries Argentina Australia Belgium Brazil Canada Chile China Colombia Czech Republic France Germany Greece, Balkans Hungary India Ireland Israel Italy Japan Malaysia México New Zealand Philippines Poland Portugal Saudi Arabia Singapore South Africa South Korea Spain Sweden Switzerland Thailand The Netherlands The United Kingdom Turkey United Arab Emirates United States All States California Indiana Massachusetts North Carolina Utah Clear Filters Show offices near me NORTH AMERICA UNITED STATES CALIFORNIA Menlo Park 1302 El Camino Real, Suite 300 Menlo Park, CA, 94025, United States Show in map Phone: +1.650.466.1100 Fax: +1.650.466.1260 Toll Free: 1.888.GENESYS Sales - California Sales Toll Free: 1.888.GENESYS Training – Genesys University - California Training – Genesys Beyond beyond.genesys.com INDIANA Indianapolis HQ 2 7635 Interactive Way Indianapolis, Indiana 46278, United States Show in map Indianapolis 7601 Interactive Way Indianapolis, Indiana 46278, United States Show in map Phone: +1 (317) 872.3000 Training – Genesys University - Indiana Training – Genesys Beyond beyond.genesys.com MASSACHUSETTS Massachusetts One Seaport Square 77 Sleeper St. Boston, MA 02210, United States Show in map NORTH CAROLINA Durham 4307 Emperor Blvd Suite 300 Durham, North Carolina 27703, United States Show in map UTAH Salt Lake City 6975 Union Park Avenue, Suite 600, Cottonwood Heights, Utah 84047, United States Show in map CANADA NEW BRUNSWICK New Brunswick 87 Prince William Street, Suite 203, Saint John, N.B. E2L 2B2, Canada Show in map Phone: +1.506.637.3900 Fax: +1.506.637.3901 Toll Free: +1.888.GENESYS ONTARIO Ontario Genesys Canada 5200 Yonge St, Suite 200 Toronto, ON M2N 5P6 IWG Spaces, 2nd Floor Show in map Phone: +1.905.968.3300 Fax: +1.905.968.3400 LATIN AMERICA ARGENTINA BUENOS AIRES Buenos Aires El Salvador, 5218 Palermo Soho, Suites 305 and 311 Buenos Aires, Argentina Show in map Phone: +54 11 5983-9338 BRAZIL SÃO PAULO São Paulo Av. Das Nações Unidas, 12.995 – 20º andar 04578-000 – São Paulo, SP Brazil Show in map Phone: +55 11 3197 8004 CHILE SANTIAGO Santiago Av. Alonso de Cordova 4355, Office 802, Las Condes - SCL, Chile Show in map COLOMBIA BOGOTÁ Bogotá Carrera 7 #116-50 Bogotá, Colombia 110221 Show in map Phone: +57 1 5085909 MÉXICO MÉXICO México CORPORATIVO SAMARA Antonio Dovalí Jaime No. 70 Torre C piso 13 Col. Santa Fe Alcaldía Alvaro Obregón CP: 01210 CDMX Show in map Phone: +52 55 53502115 EUROPE, MIDDLE EAST AND AFRICA BELGIUM ZAVENTEM Zaventem Leonardo Da Vincilaan 9, 2nd floor (TOO) 1935 Zaventem Brussels, Belgium Show in map CZECH REPUBLIC PRAGUE Prague Genesys Telecommunications Laboratories Stepanska 49 110 00 Prague 1, Czech Republic Show in map Phone: +420 228 881 017 Email: GenesysCE@genesys.com FRANCE BREST Brest 90 rue Charles Nungesser, Zac de Prat Pip. Askell Parc, 29490 GUIPAVAS Show in map Email: Brest.Office@genesys.com PARIS Paris Genesys Telecommunications Labs France 65 rue Camille Desmoulins 92130 Issy les Moulineaux France Show in map Phone: +33 1 41 10 17 17 Training – Genesys University - Paris Training – Genesys Beyond beyond.genesys.com GERMANY FRANKFURT Frankfurt Genesys Cloud Services Germany GmbH c/o Design Offices Wiesenhüttenplatz 25 60329 Frankfurt am Main Germany Show in map Phone: +498961429000 MUNICH Munich Herzogspitalstr.24 Munich, 80331 Show in map Phone: +498961429000 Fax: +49 89 451 259 10 GREECE, BALKANS GREECE, BALKANS - SALES Greece, Balkans - Sales Sales Phone: +30 694 633 7804 Email: GenesysGR@genesys.com HUNGARY BUDAPEST Budapest GENESYS CLOUD SERVICES HUNGARY KFT. Eiffel Office Building Teréz körút 55-57. B. 6. em. Budapest, 1062 Hungary SZEGED Szeged Jungle Coworking” located 6723 Szeged, Római körút 23., Hungary Show in map IRELAND GALWAY Galway The Alcantara Building, Bonham Quay, Dock Road, Galway, H91 AX8R Show in map Phone: +353 91 428 400 ISRAEL TEL AVIV Tel Aviv Derech Menachem Begin 146 Tel Aviv-Yafo, 6492102, Israel Show in map Phone: +972 72 220 1800 Email: GenesysSEI@genesys.com ITALY MILAN Milan Via Torri Bianche 7 Edificio Faggio-6 piano Vimercate 20871 Italy Show in map Phone: +39 039 9300876 Fax: +39 039 6858905 ROME Rome Genesys Telecommunications Italy c/o Eurosky Viale Giorgio Ribotta 21-00144 Roma, Italy Show in map POLAND WARSAW Warsaw Pac Konesera 12, Warsaw 03-736, Poland Show in map Phone: +48 22 255 29 00 Email: GenesysPL@genesys.com Warsaw - Sales Sales Phone: +48 22 307 2238 PORTUGAL VIRTUAL Virtual Sales Phone: +351308814693 SAUDI ARABIA RIYADH Riyadh Building 6, Suite No. 3 Al Oruba Street Corner Prince Turki Bin Abdulaziz Street, Riyadh, Saudi Arabia Show in map Phone: +966 11 250 2900 Email: Sales.ME@genesys.com Riyadh PM34+R82, Al Urubah Rd, Al Ma'thar Alshamali, Riyadh 12334, Saoedi-Arabië Show in map Phone: +966 11 250 2900 Email: Sales.ME@genesys.com SOUTH AFRICA JOHANNESBURG Johannesburg Willow Wood Office Park, Block D, Corner 3rd Ave & Cedar Ave, Fourways, South Africa Show in map Phone: +27110592911 Email: GenesysSEA@genesys.com Sales - Johannesburg Sales Email: GenesysSEA@genesys.com SPAIN MADRID Madrid Paseo de la Castellana 216 28046 Madrid, Spain Show in map Phone: +34 911 981 700 SWEDEN STOCKHOLM Stockholm Office address: Genesys c/o Convendum Brahegatan 10 114 37 Stockholm Sweden Postal address: Genesys Cloud Services Sweden AB Box 5038 102 41 Stockholm Sweden Show in map Phone: +46 8 525 034 21 SWITZERLAND ZÜRICH Zürich Genesys International B.V. Zweigniederlassung Zürich Uraniastrasse 31 8001 Zürich Switzerland Show in map Phone: +41 43 508 80 78 THE NETHERLANDS AMSTERDAM Amsterdam Spaces Amstel Mr Treublaan 7 1097 DP Amsterdam The Netherlands Show in map Phone: +31 35 369 0200 Email: reception.NL@genesys.com THE UNITED KINGDOM BIRMINGHAM Birmingham UBC,1310 Solihull Parkway Birmingham Business Park Birmingham West Midlands B37 7YB Show in map LONDON London 1 King’s Cross Bridge, London, N1 9NW, The United Kingdom Show in map Phone: +44 1276 457000 Fax: +44 1276 457001 Training – Genesys University - London Training – Genesys Beyond beyond.genesys.com TURKEY ISTANBUL Istanbul Dr. Adnan Büyükdeniz Cad. No: 4 Akkom Office Park 2. Blok Kat.10 İstanbul, 34768 Ümraniye, 34768 Turkey Show in map Sales - Istanbul Sales Email: GenesysTR@genesys.com UNITED ARAB EMIRATES DUBAI Dubai Dubai Internet City, Building 1, 3rd Floor Office 306 Dubai, United Arab Emirates Show in map Phone: +971 4 450 6100 Email: Sales.ME@genesys.com ASIA PACIFIC AUSTRALIA BRISBANE Brisbane WeWork, Level 6, 123 Eagle Street, Brisbane, QLD, 4000 Australia Show in map CANBERRA Canberra Level 5, Office 520, 15 Moore St, Canberra ACT 2601, Australia Show in map MELBOURNE Melbourne The Loft Level 2, 627 Chapel St South Yarra, VIC 3141 Show in map Training – Genesys University – Melbourne Training - Genesys Beyond beyond.genesys.com SYDNEY Sydney WeWork, Level 1, 1 Sussex Street Barangaroo, NSW 2000, Australia Show in map Phone: + 61 2 9463 8500 Email: marketing-anz@genesys.com Training – Genesys University - Sydney Training – Genesys Beyond beyond.genesys.com CHINA BEIJING Beijing The Executive Centre Suite 903,905, Level 9, Tower 2 China Central Place, No.79 Jianguo Road Chaoyang District, Beijing Show in map Phone: +86 010 6580 0586 Email: marketingchina@genesys.com GUANGZHOU Guangzhou Guangzhou Phone: +86 010 6580 0586 Email: marketingchina@genesys.com HONG KONG Hong Kong 4/F Lee Garden 3, 1 Sunning Road, Causeway Bay, Hong Kong, China Show in map Phone: +852 5803 0026 Email: marketingchina@genesys.com SHANGHAI Shanghai Level 25, Five Corporate Avenue, No. 150 HuBin Road, HuangPu District Shanghai 2000021 Show in map Phone: +86 21-80137952 Email: marketingchina@genesys.com TAIWAN REGION Taiwan Region Taiwan Region Phone: +886 2 2656 3473 Email: marketingchina@genesys.com INDIA CHENNAI Chennai Genesys Telecom Labs India Pvt Ltd. Global Info City Park, Block C, 7th Floor, Plot No. 40, M.G.R Salai, Perungudi, Chennai - 600 096 - Tamil Nadu, India Show in map Phone: +91 44 6925 8001 Training - Genesys University Chennai Training - Genesys Beyond beyond.genesys.com HYDERABAD Hyderabad The Executive Centre, Salarpuria Sattva Knowledge City, 7th Floor, Unit 3B(Octave Block), Parcel-4 Inorbit Mall Road, Raidurg Village, Hitech City Hyderabad-500081 Show in map Phone: 040 40008115 JAPAN OSAKA Osaka Genesys Japan Co. Ltd WeWork, Midosuji Frontier, 1-13-22 Sonezakishinchi Kita-ku, Osaka 530-0002 Show in map TOKYO Tokyo We Work, Kamiya-cho Trust Tower, 4-1-1 Toranomon, Minato-ku, Tokyo Show in map Phone: +81 3 5989 1300 MALAYSIA KUALA LUMPUR Kuala Lumpur CEO Suite (M) SDN BHD Menara Maxis Levels 30, 31 & 32 Kuala Lumpur City Centre Kuala Lumpur 50088 Malaysia Show in map Phone: +603-2615 2609 NEW ZEALAND AUCKLAND Auckland Suite 410A, Level 4 The B:Hive Smales Farm 72-74 Taharoto Rd Takapuna, Auckland 0740 Show in map Phone: +64 9 801 5912 WELLINGTON Wellington Level 15, Suite 1532, 171 Featherston Street, Lambton 6011, New Zealand Show in map PHILIPPINES MANILA Manila Level 16 Cyberpark Tower 1, Corner General Aguinaldo & McArthur Avenues, Araneta Center, Quezon City, Philippines, 1109 Show in map Phone: +63 2 8864 3000 SINGAPORE SINGAPORE Singapore Level 37, Ocean Financial Centre, 10 Collyer Quay, Raffles Place, Singapore 049315 Show in map Phone: +65 3163 7840 SOUTH KOREA SEOUL Seoul Genesys Korea LLC, Pivot Point, 30th Floor, ASEM Tower, Offices # 3069 - 74, # 3084. 517 Yeongdong-daero, Gangnam-gu, Seoul, South Korea, Zip Code - 06164 Show in map Phone: +82 2 2056 9600 Fax: +82 2 556 2419 THAILAND VIRTUAL Virtual Phone: +66 2 430 4444 +1.888.436.3797 Contact us * Glossary * Professional Services * Support * Select Region * Global Offices * Site Map * Blog Products * Genesys Cloud * System Status * All capabilities Company * Newsroom * Sustainability * Leadership * Community * Careers * Legal About Genesys Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Copyright © 2024 Genesys. All rights reserved. Terms of Use | Privacy Policy | Email Subscription | Accessibility Plan & Feedback | Cookie Settings