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Consumer Loan Specialist - Sales Customer Service

Republic Finance, LLC - Roanoke, Virginia, US

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HSN Customer Service Specialist - Work at Home

Qurate Retail Group - Roanoke, Virginia, US

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HSN Customer Service Specialist - Work at Home

HSN - Roanoke, Virginia, US

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REMOTE JOBS


HSN CUSTOMER SERVICE SPECIALIST - WORK AT HOME

4 days ago

--------------------------------------------------------------------------------

Pay $17.00 / hour
Location Roanoke/Virginia
Employment type Full-Time

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 * JOB DESCRIPTION
   
   Req#: 18414994
   US55505
   The Opportunity
   
   HSN Customer Service Specialists answer inbound customer calls. Working at
   home, our Specialists problem-solve to assist our customers.
   
   Compensation
   
    * Starting rate is $15.00/hour.
    * Automatic increases in pay every 6 months for 2 years resulting in
      $17.00/hour (after 24 months).
   
   
   Life with HSN as a Customer Service Specialist
   
   Busy day handling a high volume of customer inquires
   
   Assist customers with questions while personalizing the experience for each
   caller
   
   Calls may include confirming refunds, taking payments, placing orders,
   analyzing account data, etc.
   
   Opportunity for advancement and upward mobility across the entire Qurate
   Retail Group family of brands
   
   The Right Candidate
   
    * Problem solves and de-escalates unique situations while sustaining a
      high-paced call volume
    * Learn and work in a virtual environment with a set schedule and structured
      day
    * Communicate with a variety of customer styles, peers, and leaders
    * Navigates multiple systems and screens while assisting customers
    * Follow HSN computer system requirements
    * Troubleshoot own technical problems (in partnership with IT when needed)
    * Available to work weekends, holidays and additional hours
    * Report to an assigned supervisor
    * Reside in Florida, Tennessee, or Virginia
   
   
   System Requirements
   
   Our Work at Home Team Members need to maintain the necessary system
   requirements to provide a great experience for our customers. While a full
   specification list will be provided after your interview, here are a few
   important items:
   
   Self-provided computer or laptop, running a Microsoft Operating System,
   operating on Windows 10 and not older than 3 years
   
   Headset compatible with HSN specifications (HSN reimburses $75 for headset.)
   
   High-speed internet connection. Satellite, broadband, wireless or dial-up
   services are not an option
   
   Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported
   
   Training Schedule
   
   Your HSN career begins with a paid (5) week training period where full
   attendance and participation is required through the duration of the
   training. Training schedule and working schedule post training will differ.
   
   The Application Process
   
   Our application process is candidate-led. Each notification for next steps
   will be sent to the email address you provide.
   
   1. Complete Application
   
   2. Complete skills assessment on mobile device or computer
   
   3. Self-schedule interview
   
   4. Complete interview
   
   Remote work is not permitted in NYC at this time.
   
   #LinkedIn
   
   #Remote #LI-Remote


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