personal.help.royalmail.com Open in urlscan Pro
138.1.82.7  Public Scan

Submitted URL: https://app.e.royalmail.com/e/er?s=451761973&lid=10728&elqTrackId=7584777d758a44229119901e4c906f26&elq=4286be42af4240699a2a2...
Effective URL: https://personal.help.royalmail.com/app/contact?cid=RMP0221_CDM_EM_01
Submission: On October 05 via api from IE — Scanned from NL

Form analysis 2 forms found in the DOM

POST https://www.royalmail.com/login

<form action="https://www.royalmail.com/login" accept-charset="UTF-8" method="post" id="user-login">
  <div>
    <div class="appfield">
      <p>If you are already registered on royalmail.com, please enter your details here:</p>
      <p>*Indicates a required field</p>
      <p>Your login details will be sent across a secure connection.</p>
      <div class="form-item" id="edit-name-wrapper">
        <label for="edit-name"><span class="app-alt-text">*</span>Email address</label>
        <input type="text" maxlength="128" name="name" id="edit-name" size="30" value="" class="form-text">
      </div>
      <div class="form-item" id="edit-pass-wrapper">
        <label for="edit-pass"><span class="app-alt-text">*</span>Password</label>
        <input type="password" name="pass" id="edit-pass" maxlength="128" size="30" class="form-text">
      </div>
      <div>
        <p class="right-wrapper">(Your password must have 8 characters or more and contain at least one letter and one number with no spaces.)</p>
        <p class="submit-wrapper">
          <input type="submit" name="op" id="edit-submit" value="Login" class="form-submit login-btn primary right primary">
        </p>
        <div class="clearboth"></div>
        <div>
          <ul>
            <li><a href="https://www.royalmail.com/password-reminder">Forgotten your password?</a>
            </li>
            <li><a href="https://www.royalmail.com/password-request/reset">Send me a new password</a>
            </li>
          </ul>
        </div>
        <p>If you have not already registered, you can do so now.</p> <span class="link-register"><a href="https://www.royalmail.com/user/register" class="btn_secondary_register secondary right">Register</a></span>
        <div class="clearboth"></div>
      </div>
      <input type="hidden" name="form_build_id" id="form-1TU28rwxKUgOAKYghfMlZJ3o9t8YirPK566uJ2Z0-eg" value="form-1TU28rwxKUgOAKYghfMlZJ3o9t8YirPK566uJ2Z0-eg">
      <input type="hidden" name="form_id" id="edit-user-login" value="user_login">
    </div>
  </div>
</form>

POST https://www.royalmail.com/search

<form action="https://www.royalmail.com/search" accept-charset="UTF-8" method="post" id="search-theme-form" role="search">
  <div>
    <div class="container-inline search">
      <div class="form-item" id="edit-search-theme-form-1-wrapper">
        <label class="scr-hide" for="edit-search-theme-form-1">Search this site</label>
        <input type="text" maxlength="128" name="search_theme_form" id="edit-search-theme-form-1" size="15" value="" class="form-text NormalTextBox txtSearch" onfocus="if (this.value != '') {this.value = '';}">
      </div>
      <input type="submit" name="op" id="edit-submit-1" value="Search" onclick="return validateSearch(document.getElementById('edit-search-theme-form-1'))" class="form-submit">
      <input type="hidden" name="form_build_id" id="form-ZlTxFhB8O8Of2wvYuTRup-3RwbMTAujNjPJ1McNxcy0" value="form-ZlTxFhB8O8Of2wvYuTRup-3RwbMTAujNjPJ1McNxcy0">
      <input type="hidden" name="form_id" id="edit-search-theme-form" value="search_theme_form">
    </div>
  </div>
</form>

Text Content

Skip Navigation
Close
Your privacy and our use of cookies

Cookies help us improve your Royal Mail online experience. If you accept their
use, continue using our site. Or, find out more about cookies

This site uses JavaScript. To avoid this text box appearing on every page when
you use the site you must have JavaScript enabled in your browser settings.

 * Personal
 * Business
   

Skip to main content

Log in or register
Log in or register
Close


If you are already registered on royalmail.com, please enter your details here:

*Indicates a required field

Your login details will be sent across a secure connection.

*Email address
*Password

(Your password must have 8 characters or more and contain at least one letter
and one number with no spaces.)




 * Forgotten your password?
 * Send me a new password

If you have not already registered, you can do so now.

Register

 * Other Royal Mail accounts
 * Log in to Online Business Account
 * Log in to Despatch Manager Online

Search this site
 * Sending mail
   * Tools Buy postage online Arrange courier collection Return an item Find a
     service near you Shop for stamps Find a postcode
     UK parcels and letters Special Delivery Guaranteed by 9am Special Delivery
     Guaranteed by 1pm Royal Mail Tracked 24® Royal Mail Tracked 48® 1st Class
     2nd Class Sameday courier All UK services and prices
     International International Tracked and Signed International Tracked
     International Standard Country customs and restrictions All international
     services and prices
     See all mailing services
 * Track and manage
   * Tools Track your item Arrange a Redelivery Return an item Pay a fee Find
     your delivery office
     Moving? Redirect your mail Going away? Hold your mail
     Get a PO Box Apply for a PO Box
     See all receiving services
 * Stamps and supplies
   * Postage and packaging 1st and 2nd Class stamps Stamp books Stamp sheets
     Envelopes Packaging materials See all packaging materials Business mail
     supplies
     Special stamp issues Star Trek Christmas 2020 Brilliant Bugs Rupert Bear
     Queen Stamp Calendar See all special stamp issues
     Collectibles and gifts Presentation packs and sets Framed stamps and prints
     First Day covers Coins and medals Annual collections See all collectibles
     and gifts Bundles
     Visit Shop
 * Help
   * Help with tracking Track your item help Tracking international items What
     our tracking messages mean My tracking message says it's been delivered but
     it hasn't been
     Get in touch Latest service updates How to make a claim Contact Royal Mail
     Help with your mail How to collect a missed delivery Letter and parcel size
     guide Restrictions and prohibitions Wrapping and packaging your mail
     Customs information Redirection support How to address your mail Help with
     a Redelivery I think my mail is lost When we can't deliver
     See all help & support
 * Business services
   * Services for businesses Royal Mail for small and medium sized businesses
     Royal Mail for large businesses and public sector Business tools Online
     Business Account Despatch Manager Online
     See all business services


Home
Personal Customers Help Centre
Personal Contact Us


PERSONAL CONTACT US

Are you a business customer?
Go to our Business Contact Us Page


HOW CAN WE HELP YOU TODAY?

Where's my item? Help with sending an item My deliveries Like us Shop Complaints
& claims



CHOOSE THE BEST TOPIC

Item sent from UK to UK address Item sent from other country to UK Item sent
from UK to other country
Buying & printing postage How to prepare an item to post
Moved Home? Help with your Redirection Going Away? Keepsafe Help Arrange for an
item to be redelivered PO Box Services There's a problem with my deliveries Help
with paying a fee I've got a query about my postal address

Help with my Royal Mail Shop Orders
I'd like to make a complaint Claim for lost, damaged or delayed mail


DID A MEMBER OF OUR STAFF GO THE EXTRA MILE?

Every day, our staff up and down the country work hard to deliver an excellent
service.  

If one of our staff has made a difference for you, we'd love to hear why.

While we won't be back in touch with you, we will aim to pass on your message
and thanks to the staff in question.

Fill in form




HAVE YOU TRIED THESE?


View all help articles


IMPORTANT SERVICE UPDATE





STILL NEED HELP? CLICK HERE TO GET IN TOUCH


SEE HOW TO GET IN TOUCH BELOW:



Tools Track your item Postcode finder Price finder Online postage Book a
Redelivery Get the Royal Mail App Help and support Royal Mail Group Contact us
Collect a missed delivery I think my mail is lost Service updates How to make a
claim
Mail About us UK services International services Stamps Our prices Redirect your
mail Our Partners Parcelforce Worldwide Supporting Action for Children Stamp
retailers
Follow us on Linkedin share on facebook share on twitter
 * Jobs
 * Royal Mail Group
 * Terms and conditions
 * Privacy
 * Change Consent Preferences
 * Terms of use
 * Cookies
 * Accessibility
   

© Royal Mail Group Ltd 2023.

More about Cookiesclose


COOKIES POLICY

Cookies are small text files stored by your device when you access most websites
on the internet. We will use two types of cookies:

 * Session cookies - these expire when you close your browser and do not remain
   on your computer.
 * Persistent cookies - these are stored in the longer term on your computer.
   They are normally used to make sure the site remembers your preferences.

www.royalmail.com (this Website) uses cookies in order to make it easier to use
and to support the provision of relevant information and functionality to you.
Cookies also provide us with information about how this Website is used so we
can keep it is as up to date, relevant and error free as possible. Further
information about the types of cookies in use on this Website is set out below.

By using this Website you agree to the use of cookies. Please note that certain
cookies may be set the moment you start visiting this Website. You can choose to
manage the cookies we use on this Website through your browser settings at any
time. For more information about how to do this, and about cookies in general,
you can visit www.allaboutcookies.org .

Please note that preventing cookies is likely to impact the functionality or
performance of this Website, or prevent you from using certain services provided
through it. If you choose to prevent cookies, we cannot guarantee access to the
services provided through this Website or be sure how this Website will perform
during your visit. Preventing cookies will also affect our ability to update
this Website to cater for user preferences and improve its performance.

The types of cookies we currently use on this Website are set out below. The
cookie categories are based on the category definitions contained in the
International Chamber of Commerce UK Cookie guide .

Cookie Category Details
  Strictly necessary

Strictly necessary cookies are essential to enable you to move around this
Website and use its features and/or services. These cookies allow this Website
to provide services at the request of users.

This Website use strictly necessary cookies to:

 * Identify you as being logged in to this Website
 * Remember the goods and services you ordered when you get to the checkout page
 * Remember things like information you've entered on order forms when you
   navigate to different pages during your session on this Website
 * Remember things like service selections you have made which are essential for
   us to provide you with services you have requested
 * Make sure you connect to the right service on our website when we make any
   changes to the way the website works

Performance

Performance cookies allow us to update this Website to cater for Website user
preferences and improve performance. They collect information about how this
Website is used, e.g. which pages users visit most often and where error
messages are delivered. These cookies don't collect information that identifies
individuals. All information is aggregated and therefore anonymous.

This Website use performance cookies to:

 * Provide statistics on how this Website is used (including selections that you
   have made and goods and services that you have viewed, during your use of
   this Website)
 * See how effective our adverts are
 * Enable us to track and improve this Website by analysing visitor behaviour
   and results.
 * Improve the management and performance of tags on this Website.

Functional

Functional cookies allow this Website to remember choices you make, e.g. your
user name, log in details and language preferences and any customisations you
make to Website pages during your visit. They are necessary to provide features
and services specific to individual users.

This Website use functional cookies to:

 * Identify you as having consented to use of cookies by this Website
 * Remember settings you've applied (such as layout, text size, preferences and
   colours)
 * Remember selections you have made (such as search functions and results, and
   goods and services)
 * Apply customised content segments to individual users
 * Apply users' individual service specifications (such as usage or credit
   allowance)
 * Share information with partners to provide a service on our website. The
   information shared is only to be used to provide the service, product or
   function and not for any other purpose

Targeting or advertising cookies

These cookies collect information about your browsing habits on this Website in
order to make advertising both on this Website and other websites you
subsequently visit relevant to you and your interests, to limit the number of
times those adverts are served to you and to help measure the effectiveness of
advertising campaigns.

 * This website uses the following targeting/advertising cookies:
 * Google / DoubleClick
   (you can learn more about how these cookies operate here:
   http://www.google.com/intl/en-GB/policies/technologies/ads/ )
 * Turn Audience
   (you can learn more about how these cookies operate here:
   http://www.turn.com/privacy/ )
 * Cognitive Match
   (you can learn more about how these cookies operate here:
   http://cognitivematch.com/privacy_policy )
 * You can also manage many organisations’ cookies used for online advertising
   at http://www.youronlinechoices.com/uk/your-ad-choices
    

 


YOUR ROYAL MAIL COOKIE PREFERENCES

We use cookies to help give you the best possible experience on our site:
1. “Strictly necessary” and “functional” cookies support site navigation,
search, login, live chat and shopping basket features. 
2. “Performance” cookies support site performance analysis.
3. “Targeting” cookies help us personalise content and tailor ads for you.

By clicking “Accept” you agree to our use of cookies as detailed in our Cookies
policy. To enable or disable specific types of cookie, click “Let me choose”.



{{opt_in}}
{{opt_out}}
Accept Let me choose