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 * Transcriptions
 * Translations
 * Classifications
 * Summarization
 * Redaction
 * Fields Extraction
 * Script Adherence
 * Billing
 * Blog
 * FAQs
 * Contact us

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EnglishEnglish




YOUR ULTIMATE CALL CENTER SOLUTIONYOUR ULTIMATE CALL CENTER SOLUTION

Revolutionize the way you manage audio content.Revolutionize the way you manage
audio content.

Enhance your call center with flawless transcriptions, tailored script
adherence, efficient fields extraction, and insightful analytics. Achieve
exceptional service and streamlined data management, driving informed
decision-making and operational excellence.Enhance your call center with
flawless transcriptions, tailored script adherence, efficient fields extraction,
and insightful analytics. Achieve exceptional service and streamlined data
management, driving informed decision-making and operational excellence.

Arrange a Demo

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BOOST YOUR BUSINESS WITH FEATURES THAT DELIVER REAL VALUEBOOST YOUR BUSINESS
WITH FEATURES THAT DELIVER REAL VALUE

Thorough speech-to-text conversionThorough speech-to-text conversion


TRANSCRIPTION & DIARIZATIONTRANSCRIPTION & DIARIZATION

Convert audio dialogs into accurate text. Our system transcribes and diarizes
conversations, providing a detailed overview of the dialog structure and
content.Convert audio dialogs into accurate text. Our system transcribes and
diarizes conversations, providing a detailed overview of the dialog structure
and content.

Learn moreLearn more



Ensure quality and consistencyEnsure quality and consistency


SCRIPT ADHERENCESCRIPT ADHERENCE

Create tailored scripts to evaluate dialogs based on specific scenarios. By
customizing the evaluation process to your needs, our system facilitates
meticulous reviews, enhancing accuracy and reliability.Create tailored scripts
to evaluate dialogs based on specific scenarios. By customizing the evaluation
process to your needs, our system facilitates meticulous reviews, enhancing
accuracy and reliability.

Learn moreLearn more



Streamline data management tasksStreamline data management tasks


FIELDS EXTRACTIONFIELDS EXTRACTION

Export predefined set of fields to your CRM/ERP. Extractors are used to specify
which fields to extract from various dialogs. Forward via Callback URL for
seamless integration.Export predefined set of fields to your CRM/ERP. Extractors
are used to specify which fields to extract from various dialogs. Forward via
Callback URL for seamless integration.

Learn moreLearn more




TAILOR YOUR COMPANY’S WORKFLOW WITH PERSONALIZATIONTAILOR YOUR COMPANY’S
WORKFLOW WITH PERSONALIZATION

Our transcription app isn't just a one-size-fits-all solution;Our transcription
app isn't just a one-size-fits-all solution;

it's a versatile platform that adapts to your unique needs. Experience the power
of customization across every facet of your transcription journey. Explore the
features.it's a versatile platform that adapts to your unique needs. Experience
the power of customization across every facet of your transcription journey.
Explore the features.


TAILORED TRANSCRIPTIONS

Transcriptions in multiple languages and accents with advanced technology
ensuring low error rates and high accuracy.

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TRANSLATE TRANSCRIPTIONS

Integrated translation service bridges language gaps, ensuring precise and
accurate global transcriptions.

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FLEXIBLE CLASSIFICATIONS

Create a classification system to match your structure, using client names,
project codes, or unique identifiers.

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SUMMARIZATION THAT FITS

Tailor summaries to capture key essence. Focus on specific keywords, topics, or
sentiment. Goodbye generic, hello personalized content.

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REDACTION FREEDOM

Customize redactions for ultimate control. Define parameters and keywords for
automatic or manual redaction. Your data, your rules.

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FIELDS EXTRACTION

Export predefined fields to your CRM/ERP. Specify with extractors and forward
via Callback URL for seamless integration.

See more


SCRIPT ADHERENCE

Create tailored scripts to evaluate dialogs based on specific scenarios.
Customize questionnaires for consistent, accurate reviews.

See more


RBAC

Our platform offers advanced RBAC, offering control over user permissions for
enhanced security and tailored access management.

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HOW MUCH IS AUTOMATION AND QUALITY ASSURANCE WORTH TO YOUR COMPANY?HOW MUCH IS
AUTOMATION AND QUALITY ASSURANCE WORTH TO YOUR COMPANY?

Save time and uncover valuable insights with our AI transcription solutionSave
time and uncover valuable insights with our AI transcription solution




PricingPricing


FIND THE PERFECT PRICING FIT FOR YOUR BUSINESSFIND THE PERFECT PRICING FIT FOR
YOUR BUSINESS

Discover the flexibility of HITS with two distinct options designed to meet your
needs. Both offer robust features and unparalleled security, ensuring you get
the best value regardless of your choice.Discover the flexibility of HITS with
two distinct options designed to meet your needs. Both offer robust features and
unparalleled security, ensuring you get the best value regardless of your
choice.


PUBLIC CLOUD

Hosted on HelloWorld Secure Public Cloud: Suitable for SMBs needing flexibility
and low maintenance.

 * Full Containerization

 * Back-office and RESTful API Accessibility

 * Guaranteed Service Availability

 * Service Level Agreement: 99.99% availability

 * Helpdesk Support

 * Data Retention Period: 60-day data retention with export options.

 * Full Data Ownership

 * Data Usage for System Improvement

 * Customizable Integration and Setup

 * Hypercare Period: 4-week close monitoring post-implementation.

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PRIVATE CLOUD

Hosted on Customer's Private Cloud: Ideal for large enterprises with high
volumes and stringent security and compliance needs.

 * All traits of Public Cloud setup apply

 * Minimized Data Exposure

 * Increased Data Storage Availability

 * Custom Data Retention: Retain data as per user-defined periods.

 * No-internet access guarantee.

Request a Quote
What services does HITS platform offer?
Hello Intelligent Transcriptions Service offers a comprehensive suite of
AI-driven services, including audio dialogs transcription, translation,
redaction (text masking), summarization, classification, field extraction,
script adherence, and insights.

These services are tailored to enhance automation and efficiency in call centers
and firms undergoing digital transformation.
Who benefits most from the HITS platform?
What installation options does HITS platform offer?
How does HITS team collaborate with customers for setup?
Can HITS platform integrate with existing systems and well-established CCaaS
providers?
What level of customization does HITS platform offer?
How secure is HITS platform for sensitive data?
Does HITS rely on third party services?


FREQUENTLY ASKED QUESTIONSFREQUENTLY ASKED QUESTIONS


FROM OUR BLOG

Learn how to optimize customer interactions with proven quality assurance
strategies.

13 Nov 2024·3 min read


THE KEY FACTORS FOR EFFICIENT CUSTOMER SUPPORT: A DATA-DRIVEN ANALYSIS

06 Nov 2024·less than a minute read


HELLO INTELLIGENT TRANSCRIPTIONS SERVICE (HITS) NOW AVAILABLE IN FRENCH AND
GERMAN

Case Study


31 Oct 2024·2 min read


CASE STUDY: HOW ELVALHALCOR ACHIEVED PAPERLESS OPERATIONS WITH HITS®


NEED MORE INFORMATION?

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Contact Us

Revolutionize the way you manage audio content. From flawless transcriptions and
secure redactions to customizable classifications, dynamic summarization, and
insightful analytics.

 * 
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 * HITS
 * Script Adherence
 * Fields Extraction
 * Features
 * Billing
 * FAQs
 * Contact us

 * SECURITY
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 * Terms and Conditions

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