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slaOS is now live on closed beta. Learn more


MANAGE ALL YOUR SLAS
IN ONE PLATFORM


MANAGE ALL YOUR SLAS IN ONE PLATFORM

slaOS by Rated is your toolkit for building, managing,
monitoring, and enforcing software SLAs

See the Demo

Join the Closed Beta

The Problem


SOFTWARE SLAS ARE STUCK IN THE STONE AGE

Mountains of paperwork, a messy web of information, consumers flying blind, the
list goes on...


SOFTWARE SLAS ARE STUCK IN THE STONE AGE

Mountains of paperwork, a messy web of information, consumers flying blind, the
list goes on...

Fragmented Monitoring

Quality of Service information lives in all kinds of places, unbounded, unloved
and without the appropriate framing.

Fragmented Monitoring

Quality of Service information lives in all kinds of places, unbounded, unloved
and without the appropriate framing.

Cumbersome Reporting

Vendors spend countless hours pulling from disparate data sources to put the
whole picture together.

Cumbersome Reporting

Vendors spend countless hours pulling from disparate data sources to put the
whole picture together.

Status Superposition

Vendors and consumers rarely see the same thing. The result? Erroding consumer
trust and poor retention.

Status Superposition

Vendors and consumers rarely see the same thing. The result? Erroding consumer
trust and poor retention.

Enforcement Battleground

Managing the windfall of a SLA breach is a scramble, and it only gets worse with
scale.

Enforcement Battleground

Managing the windfall of a SLA breach is a scramble, and it only gets worse with
scale.

Web of dependencies

Expressing nuance in Quality of Service in modern software stacks is a Sisyphean
task.

Web of dependencies

Expressing nuance in Quality of Service in modern software stacks is a Sisyphean
task.


WE’VE SPOKEN TO 100+ VENDORS AND
CONSUMERS OF SOFTWARE SLAS

Here’s what they’re saying:


WE’VE SPOKEN TO 100+ VENDORS AND
CONSUMERS OF SOFTWARE SLAS

Here’s what they’re saying:

“A verifiable record of SLA keeping would help me select less proven vendors
with lesser known brands.”

“I am building my own tools to keep customers in the loop.”

“Monitoring the SLA is a pain. Having the burden of proof on me is also a pain.”

“We never let a customer reach out to us regarding a breach, we always seek to
be proactive.”

“A verifiable record of SLA keeping would help me select less proven vendors
with lesser known brands.”

“I am building my own tools to keep customers in the loop.”

“Monitoring the SLA is a pain. Having the burden of proof on me is also a pain.”

“We never let a customer reach out to us regarding a breach, we always seek to
be proactive.”

“I would adopt a solution that automated the enforcement and corrective action
in SLAs.”

“I see errors on my slack hooks but I never have the time to follow up and
enforce; this ends up eroding trust with my vendor”

“The most challenging thing is articulating the interdependencies in delivering
a given level of service.”

“I would adopt a solution that automated the enforcement and corrective action
in SLAs.”

“I see errors on my slack hooks but I never have the time to follow up and
enforce; this ends up eroding trust with my vendor”

“The most challenging thing is articulating the interdependencies in delivering
a given level of service.”

“We always appreciate proactive incident reports from key vendors.”

“I would really benefit from a third party that verifies my performance to
potential customers.”

“Not being able to easily access and verify events is so frustrating.”

“Communicating issues downstream to customers is a manual process; resolution is
the same.”

“We always appreciate proactive incident reports from key vendors.”

“I would really benefit from a third party that verifies my performance to
potential customers.”

“Not being able to easily access and verify events is so frustrating.”

“Communicating issues downstream to customers is a manual process; resolution is
the same.”

Our Solution


A FIT-FOR-PURPOSE PLATFORM FOR SLA MANAGEMENT

Say goodbye to a sea of janky tools, and hello to Rated, your new SLA command
center.


A FIT-FOR-PURPOSE PLATFORM FOR SLA MANAGEMENT

Say goodbye to a sea of janky tools, and hello to Rated, your new SLA command
center.



EFFORTLESS MANAGEMENT

Build, monitor, manage and enforce SLAs with ease, accross hundreds of
integrations–all from one intuitive interface.

UNIFIED VIEWS

All the information you need in one place. Share it with your customers,
pre-empt incidents, proactively remediate, retain and WIN more.

HAPPY PATH ONBOARDING

With a growing stack of integrations, you can bring all the data you need under
one roof, in a few simple clicks.

FLEXIBLE AND EXPRESSIVE

Express logic of arbitrary complexity and untangle the web of dependencies,
crafting SLAs that work for you–and not the other way around.

Key features


SIMPLE, POWERFUL AND DESIGNED TO DELIVER


SIMPLE, POWERFUL AND DESIGNED TO DELIVER

SLA CREATION TEMPLATES

Deploy SLAs for hundreds of customers in a flash with our intuitive templates.
Consistency, efficiency, and speed - all wrapped up in one.

PER CUSTOMER VIEWS

Get all the information you need on the status of your SLAs, on a per customer
basis, in one view. Zoom all the way in to the logs level and back out. All the
insights, none of the noise.

CUSTOMER DASHBOARDS

Transparency that builds trust. Secure, real-time SLA status access for each of
your customers, through intuitive, delightful, and customizeable dashboards.

OBSERVABILITY

Your SLA health radar! Monitor service performance with precision, track error
budgets right down to individual customers or across your entire infrastructure.
No more blind spots!

REPORTING

Turn data into dollars; generate detailed SLA and SLO performance reports that
tell your customer success story. Demonstrate value, and keep your stakeholders
smiling.

VERIFIABLE ONCHAIN

Every status report is logged and committed to onchain, and every SLA policy is
expressed as a Smart Contract. Learn more about how we offer 10x better data
integrity guarantees than anyone else in the market here.

Why choose rated


WE ARE HERE TO HELP YOU WIN MORE


WE ARE HERE TO HELP YOU WIN MORE

DELIGHT YOUR CUSTOMERS

We help vendors increase retention by deepening trust and offering superior
service to their customers

WIN MORE

Level up your quality of service, build word of mouth, broaden your top of
funnel and accelerate your sales cycle.

STAY SANE

Save tons of valuable time and brainpower by automating a set of antiquated
workflows.


READY TO BRING YOUR SERVICE LEVEL
OFFERING TO THE 21ST CENTURY?


READY TO BRING YOUR SERVICE LEVEL OFFERING TO THE 21ST CENTURY?

Get in touch with us and we’ll get you started right away.

Join the Closed Beta

Reputation for machines ✨

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