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Submission: On October 25 via manual from US — Scanned from US
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1. Payments
* MAY 20, 2024
* KNOWLEDGE
INFORMATION
Description
Enter article content here.
DoorDash Gift Cards
Gift cards are now available in US, Canada, Australia and New Zealand!
US Gift Cards
Canada Gift Cards
Australia Gift Cards
New Zealand Gift Cards
What can I do if my gift card(s) were not delivered?
How can I update the recipient's email address or phone number?
How can I request a receipt for my gift card order?
How to Purchase a Gift Card:
How to Redeem Your Gift Card:
How to View Your Gift Card Balance:
Do I need to have a primary form of payment on my DoorDash account to use my
gift card?
Why haven't I received my Gift Card email?
Why have I not received my gift card after purchasing it online?
When will the recipient receive the digital Gift Card?
What does the recipient receive when I send a digital Gift Card?
How do I add an address?
What can I do if my gift card(s) were not delivered?
Gift card delivery can be impacted by incorrect emails or phone numbers, spam
filters, corporate firewalls, and accidental deletions. Your order confirmation
email will have the gift card link, you can copy the link and share it with the
recipient.
If you have not received your gift card, please contact customer support.
How can I update the recipient's email address or phone number?
If the recipient's email address or phone number was entered incorrectly and you
need to update it, please contact customer support..
*Note: You will not be able to switch the delivery option from phone to email,
or email to phone.
How can I request a receipt for my gift card order?
Order confirmation delivery can be impacted by incorrect emails or phone
numbers, spam filters, corporate firewalls, and accidental deletions. If you
still cannot find your order confirmation email, please contact customer
support.
How to Purchase a Gift Card:
For Mobile users:
How to purchase a gift card on the app:
* IOS
1. Sign in to the DoorDash app
2. Tap on the "Account" icon at the top
3. Tap on "Gift Card"
4. Tap on the gift card you'd like to buy
5. Enter information and review the recipient information to ensure it is
entered correctly
6. Click on "Add to cart"
7. Complete Payment Details
8. Place Order
* ANDROID
1. Sign in to the DoorDash app
2. Tap on the icon in the top left hand corner
3. Tap on "Gift Card"
4. Tap on "Buy Gift Card"
5. Enter information and review the recipient information to ensure it is
entered correctly
6. Click on "Add to cart"
7. Complete Payment Details
8. Place Order
For Desktop users:
How to purchase a gift card on desktop:
1. Sign in to the DoorDash account on www.doordash.com
2. Select "Account" in the bottom left corner
3. Click "Gift Card"
4. Select the gift card you'd like to buy
5. Enter information and review the recipient information to ensure it is
entered correctly
6. Click on "Add to cart"
7. Complete Payment Details
8. Place Order
How to Redeem Your Gift Card:
For Mobile users:
How to redeem your gift card on the app:
* IOS
1. Create an account or sign in to the DoorDash app
2. Tap on the "Account" icon at the top
3. Click on "Gift Card"
4. Click on "Redeem"
5. Enter the "Gift Card Pin"
6. Click "Redeem to your account"
7. Confirmation: The Gift Card amount will appear and the DoorDash credit will
automatically apply to your next order!
1. For Mobile users adding gift card during checkout:
1. Select "View Cart"
2. Scroll down to total and select promo
3. Select redeem now to the right of Have a gift card?
4. Enter your 11-Digit Gift Card Pin and select Redeem Gift Card
* ANDROID
1. Create an account or sign in to the DoorDash app
2. Tap on the icon in the top left hand corner
3. Click on "Gift Card"
4. Enter the "Gift Card Pin"
5. Click "Redeem Gift Card"
6. Confirmation: The Gift Card amount will appear and the DoorDash credit will
automatically apply to your next order!
1. For Mobile users adding gift card during checkout:
1. Select "View Cart"
2. Scroll down to total and select promo
3. Select redeem now to the right of Have a gift card?
4. Enter your 11-Digit Gift Card Pin and select Redeem Gift Card
For Desktop users:
How to redeem your gift card on desktop:
1. Create an account or sign in to www.doordash.com
2. Select "Account" in the bottom left corner
3. Click on "Gift Card"
4. Click on "Redeem"
5. Enter the "Gift Card Pin"
6. Click "Redeem to your account"
7. Confirmation: The Gift Card amount will appear and the DoorDash credit will
automatically apply to your next order!
1. To redeem your gift card during checkout on desktop:
1. Select "Checkout"
2. Under the order cart, select "Promo codes, rewards & gift cards"
3. Enter your 11-Digit Gift Card Pin under "Redeem Your Gift Card" and
select "Redeem"
How to View Your Gift Card Credit Balance:
For Mobile users:
How to view your gift card credit balance on the app:
* IOS
1. Sign in to the DoorDash app
2. Tap on the "Account" icon at the top
3. Tap on "Payment"
4. You will be able to see the total amount of DoorDash credits left
*Note: Previously received DoorDash credits and Gift Card credits are combined,
and will automatically apply to your next order! (For Example: If you currently
have $10 in DoorDash credits and redeem a $25 gift card, your DoorDash credit
balance will now be $35)
* ANDROID
1. Sign in to the DoorDash app
2. Tap on the icon in the top left hand corner
3. Tap on "Payment Methods"
4. You will be able to see the total amount of DoorDash credits left
*Note: Previously received DoorDash credits and Gift Card credits are combined,
and will automatically apply to your next order! (For Example: If you currently
have $10 in DoorDash credits and redeem a $25 gift card, your DoorDash credit
balance will now be $35)
For Desktop users:
How to view your gift card credit balance on desktop:
1. Select "Account" in the bottom left corner
2. Click on "Payments"
3. You will be able to see the total amount of DoorDash credits left
*Note: Previously received DoorDash credits and Gift Card credits are
combined, and will automatically apply to your next order! (For Example: If
you currently have $10 in DoorDash credits and redeem a $25 gift card, your
DoorDash credit balance will now be $35)
Do I need to have a primary form of payment on my DoorDash account to use my
gift card?
Primary payment method is not required if gift card funds cover the entire
order, however, a primary payment method will need to be added if there is any
remaining amount on the order.
Why haven't I received my Gift Card email?
Gift card delivery can be impacted by incorrect emails or phone numbers, spam
filters, corporate firewalls, and accidental deletions. Your order confirmation
email will have the gift card link, you can copy the link and share it with the
recipient. If you still cannot find your order confirmation email, please
contact customer support.
Why have I not received my gift card after purchasing it online?
If you purchased a gift card from a third-party website (i.e Target, Amazon),
please contact them directly.
When will the recipient receive the digital Gift Card?
The recipient will receive their gift card on the Send Date that you have
chosen. The Send Date is automatically set to the current date, so if you don't
choose an alternate date, the gift card will be sent on the day you purchase.
What does the recipient receive when I send a digital Gift Card?
Depending on the date you have chosen to have the gift card delivered, the
recipient will receive a message letting them know that they have received a
gift card, with a link to obtain their gift card pin. The link in the email/text
message (depending on the delivery option you have chosen) will take them to the
digital gift cards page (with the design you have selected) showing them its
gift message, value, and gift card pin number. They will also see quick
instructions for how to redeem the gift card.
How do I add an address?
For customers receiving an error message, we need your address to determine the
credit currency.
1. Sign in to the DoorDash app or on www.doordash.com
2. For Mobile users:
1. Tap on the address or the red arrow at the top of the screen
2. Tap on "Addresses"
3. Tap on the "+" for Android and magnifying glass for iOS
4. Enter & select your desired address
(Suggested locations will show while you type your address into the
search box. Ensure that you select the correct address among the
suggestions.)
5. Select the Drop Off option that you prefer by clicking the radio button
next to the option.
6. Input Delivery Instructions for your dasher, if there is any, on the
space provided
7. Tap Save
3. For Desktop users:
1. Click on address in the top left hand corner
2. Enter & select your desired address under “search for a new address”
(Suggested locations will show while you type your address into the search
box. Ensure that you select the correct address among the suggestions.)
3. Select the Drop Off option that you prefer by clicking the radio button next
to the option.
4. Input Delivery Instructions for your dasher, if there is any, on the space
provided
5. Tap Save
6. Confirmation: click on your new address to set it as your primary address
Gift Card Terms and Conditions
* For DoorDash Gift Cards Terms and Conditions (US), click here.
* For DoorDash Gift Card Terms and Conditions (Canada), click here.
* For DoorDash Gift Cards Terms and Conditions (Australia), click here.
* For DoorDash Gift Card Terms and Conditions (New Zealand), click here.
TitleDoorDash Gift Cards
URL Namedoordash-gift-cards
PaymentsCustomer Support
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