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002477 672 090
enquiries@firstcontactsecurityltd.co.uk


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PRIVACY POLICY

We are Specialists in Monitored Security Systems, trading as First Contact
Security Limited (Company Number 09729650) (“we”, “us”, “our” or “First Contact
Security”). Our registered office is at Centre Court , 1301 Stratford Road ,Hall
Green, West Midlands , B29 9HH.

We are committed to safeguarding your privacy. This policy sets out the basis on
which any personal data we collect from you, or that you provide to us, will be
processed by us. Please read the following carefully to understand our views and
practices regarding your personal data and how we will treat it.

First Contact Security is a “Data Controller,” which means that we are
responsible for deciding how we hold and use personal information about you. We
are required - under data protection legislation - to notify you of the
information contained in this privacy notice.

This notice applies to all homeowners who have had a security system installed
by First Contact Security Limited.


WHAT INFORMATION DO WE COLLECT?

To effectively monitor the activities and to provide appropriate safeguards to
homeowners - it is obligatory for us to provide you with a Certificate of
Conformity (“certificate”) once we have installed your security system.

The certificate includes details of your name and address. We hold this
information to enable us to comply with statutory obligations and to pursue our
legitimate interests for the purposes set out in the section below.


HOW DO WE USE YOUR PERSONAL DATA?

We may use your personal data to:

 * Reissue lost certificates;
 * Comply with our statutory and regulatory obligations;
 * Deal with enquiries and complaints made by you relating to your installation.

If we need to use your personal information for an unrelated purpose, we will
notify you and we will explain the legal basis which allows us to do so.


DISCLOSING YOUR PERSONAL DATA TO OTHERS

We will not share your personal data with others, unless:

 * we are under a duty to disclose or share your personal details to comply with
   any legal obligation or in order to enforce or apply our rules.
 * our business enters a joint venture with - or is sold to or merged with -
   another business. We may then share your personal details with our new
   business partners or owners.


WHERE WE STORE YOUR PERSONAL DATA

We store all your personal details on a secure server, within the European
Economic Area.


HOW LONG DO WE KEEP YOUR PERSONAL DATA FOR?

We only keep your personal data for as long as is necessary to fulfil the
purposes we collected it for, including for the purposes of satisfying any
legal, accounting or reporting requirements.

To determine the appropriate retention period for personal data, we consider the
amount, nature and sensitivity of the personal data, the potential risk of harm
from unauthorised use or disclosure of your personal data, the purposes for
which we process your personal data - and whether we can achieve those purposes
through other means - and the applicable legal requirements.


HOW SECURE IS MY DATA?

We have put in place appropriate security measures to prevent your personal
information from being accidentally lost, used or accessed in an unauthorised
way, altered or disclosed.

In addition, we limit access to your personal information to those employees,
agents, contractors and other third parties who have a business need to know.
They will only process your personal information on our instructions and they
are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected data security breach
and will notify you and any applicable regulator of a suspected breach where we
are legally required to do so.


YOUR RIGHTS

Under certain circumstances, by law you have the right to:

 * Request access to your personal information (commonly known as a "data
   subject access request"). This enables you to receive a copy of the personal
   information we hold about you and to check that we are lawfully processing
   it.
 * Request correction of the personal information that we hold about you. This
   enables you to have any incomplete or inaccurate information we hold about
   you corrected.
 * Request erasure of your personal information. This enables you to ask us to
   delete or remove personal information where there is no good reason for us
   continuing to process it. You also have the right to ask us to delete or
   remove your personal information where you have exercised your right to
   object to processing (see below).
 * Object to processing of your personal information where we are relying on a
   legitimate interest (or those of a third party) and there is something about
   your particular situation which makes you want to object to processing on
   this ground. You also have the right to object where we are processing your
   personal information for direct marketing purposes.
 * Request the restriction of processing of your personal information. This
   enables you to ask us to suspend the processing of personal information about
   you, for example if you want us to establish its accuracy or the reason for
   processing it.
 * Request the transfer of your personal information to another party.

If you want to review, verify, correct or request erasure of your personal
information, object to the processing of your personal data, or request that we
transfer a copy of your personal information to another party, please write to
us at at Centre Court, 1301 Stratford Road, Hall Green, West Midlands, B29 9HH
or email us at enquiries@firstcontactsecurityltd.co.uk

You will not have to pay a fee to access your personal information (or to
exercise any of the other rights). However, we may charge a reasonable fee if
your request for access is clearly unfounded or excessive. Alternatively, we may
refuse to comply with the request in such circumstances.


YOUR RIGHT TO COMPLAIN

If you have any problems with the way that we are handling your personal data,
you should contact the Information Commissioner’s Officer (ICO).

The ICO can be contacted by telephone on 0303 123 113 - Monday to Friday,
between 9am and 5pm - or by email at casework@ico.org.uk. You can also visit the
ICO’s website by following this link: https://ico.org.uk/.


CHANGES TO OUR PRIVACY POLICY

We keep our privacy policy under regular review and any updates are posted on
our site. This privacy policy was last updated on January 25, 2018.


DATA CONTROLLER

The data controller responsible for your personal data is First Contact Security
Limited, (Company Number 09729650.) Our data protection registration number is
ZA156207

If you have any questions about this privacy notice or how we handle your
personal information, please contact First Contact Security on 02477 672 090.

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DISCLAIMER

First Contact Security Ltd is a private limited company and is not endorsed,
affiliated working with any UK Police Force or any UK Government Agency. We are
not funded by or working with any local council. Any promotions are self funded
and whilst we strive to keep our installation fees as low as possible all
monitored alarms carry ongoing charges. We offer bespoke packages to try to suit
most budgets. Whilst every effort has been made to ensure the accuracy of the
information contained in all our web pages, the content is naturally subject to
change and we cannot guarantee its accuracy or currency. We reserve the right to
make changes to the information on the site without notice

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