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CUSTOMER SERVICE SALES $16 HR

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Corporate
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JOB DESCRIPTION

Posting Date Aug 24, 2021
Job Number 21094504
Job Category Reservations
Location CEC Austin, 1705 Centre Creek Drive, Austin, Texas, United States VIEW
ON MAP
Brand Corporate
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N



Marriott International is the world’s largest hotel company, with more brands,
more hotels and more opportunities for associates to grow and succeed.  We
believe a great career is a journey of discovery and exploration.  So, we ask,
where will your journey take you?


JOB SUMMARY

As a FORTUNE Best Place to Work 20 years in a row – you can’t go wrong! We are
recruiting for an upcoming training class: 


Class Start Date: September 20, 2021
Training Class Schedule: This class will be held from 1:30PM – 10:00PM 
Anticipated Shift After Completion of Training: 4:30PM – 1:00AM 


Compensation includes paid training, competitive salary, incentives (payout
range between 5%-15%), and shift differentials where applicable. We also offer a
competitive benefit package including medical, dental, vision, 401(k), TRAVEL
DISCOUNTS and more.

If this training class schedule or shift is not a great match for you, stay in
touch with us as we frequently recruit for additional classes. Share your
contact information with us here:  https://stayintouch.marriott.com/.
 

Serve guests from around the world as they embark on their travel journey.
Create an effortless experience and build raving brand fans by answering
questions about property facilities, services, and room accommodations to
support our overall vision to be the world’s favorite travel company. Handle
incoming contacts for a variety of Marriott brands and assist customers with
their booking needs or questions through preferred channels including voice,
email, and chat. Responsibilities include processing reservation requests and
support of basic loyalty and customer care requests. This role will identify
guest reservation needs and follow sales techniques to maximize revenue. Ensure
compliance with policies and procedures for special booking rules and requests,
loyalty guidelines and case management. Provide customer support through
assistance and guidance in issue resolution, and an open communication with
Marriott properties, related company contacts, and third parties.

 

Follow all company policies and procedures; ensure personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets; protect the privacy and security of guests and coworkers.
Welcome and acknowledge all guests according to company standards; anticipate
and address guests’ service needs; assist individuals with disabilities; thank
guests with genuine appreciation. Speak with others using clear and professional
language; answer telephones using appropriate etiquette. Develop and maintain
positive working relationships with others; support team to reach common goals;
listen and respond appropriately to the concerns of other employees. Comply with
quality assurance expectations and standards. Move, lift, carry, push, pull, and
place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.

 
Marriott International is an equal opportunity employer. We believe in hiring a
diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

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Marriott International is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture.

Marriott International does not discriminate on the basis of disability, veteran
status or any other basis protected under federal, state or local laws.

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ACCESSIBILITY ASSISTANCE

If you are an individual with a disability and need assistance completing the
online application, please call 301-581-1400. Please leave a message and a
member of our Human Resources team will return your call within three business
days. Alternatively, an email may be sent to
hqaffirmativeaction@marriott.com. "Applicant Accommodation" should be included
in the subject line of the email. Please note that this phone number and email
are only for those individuals who would like to request an accommodation to
apply for a job.

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