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Our Ports Publications & Guides For Members 2024 Environmental Seminar 2024
Small Ports Seminar Events Latest News & Blogs Advocacy About WPPA Port of
Seattle Updates

Back Find Your Port What Ports Do How Ports Work Employment Opportunities Member
Directory FAQs About Ports
Back Become a member WPPA BY-LAWS Guidance Documents Scholarships & Awards
Grants & Other Funding Sources for Ports Continuing Legal Education Credits
Back Upcoming Events Past Presentations
Back 2023 Legislative Session 2024 Legislative Session
Back Officers, Board & Members Staff CONTACT


Our Ports Find Your Port What Ports Do How Ports Work Employment Opportunities
Member Directory FAQs About Ports Publications & Guides For Members Become a
member WPPA BY-LAWS Guidance Documents Scholarships & Awards Grants & Other
Funding Sources for Ports Continuing Legal Education Credits 2024 Environmental
Seminar2024 Small Ports Seminar Events Upcoming Events Past Presentations Latest
News & Blogs Advocacy 2023 Legislative Session 2024 Legislative Session About
WPPA Officers, Board & Members Staff CONTACT Port of Seattle Updates



PORT OF SEATTLE UPDATES



 * This web page contains updates and information about operations at SEA
   Airport and the Port of Seattle’s maritime facilities.

 * For corporate information (including HR, Procurement, SEPA/NEPA
   notifications, and Commission meeting announcements), please see our Port of
   Seattle Corporate page.

The Port of Seattle/Seattle-Tacoma International Airport (SEA) website is
currently down as part of the system outages that began Saturday, August 24.
Until the website is fully restored, please check this page for official
statements and updates.

Please do not contact the Washington Public Ports Association (WPPA) with Port
of Seattle and SEA Airport questions and concerns. Instead, please use the
contact info below.




 * SEA AIRPORT CONTACT INFORMATION
   
   
   The SEA Customer Care team is experiencing high volumes and will get back to
   you as soon as possible.
   
    * Contact your airline directly for flight reservations, baggage services,
      cargo, and post-security wheelchair services 
   
    * For information on TSA security checkpoints, identification requirements,
      and other security questions, please contact TSA directly. Or go to the
      TSA Customer Service page.
   
    * Chat, call, or video call with us on Customer Care Connect
      (available in multiple languages)
   
    * Call Customer Care at (206) 787-5388 between 7:30 a.m. and 5:00 p.m.
      Monday–Friday
   
    * Tag or direct message us at @flySEA on: Facebook, Twitter (X), and
      Instagram
   
    * Email SEAcustomercare@portseattle.org
   
   


 * CRUISE AND MARITIME CONTACT INFORMATION
   
   
    * Cruise passengers at the seaport general inquiries: (206) 644-1355 or call
      your cruise line
   
    * Recreational boating: (206) 601-4089 or VHF Channel 17
   
    * Fishermen’s Terminal: (206) 617-4898
   
    * Bell Harbor: (206) 462-9567
   
    * Marine Maintenance: (206) 321-8937
   
    * Terminal 91 operations: (206) 787-3751
   
   

Early on Saturday, August 24, the Port was made aware of unauthorized activity
on our systems. Our teams isolated critical systems and are working with
third-party and federal partners to safely restore and test our systems. The
investigation is ongoing, and the Port will provide appropriate updates as they
become available.

Latest update: Thursday, September 5 at 12:15 P.M.

More positive milestones for travelers at SEA:

 * Public Wi-Fi is back up and running throughout the terminal.

 * Common-use check-in kiosks are operating as normal in various locations on
   the Ticketing Level.

 * Flight and baggage information displays are operating with all airlines
   except United at this time. Please use the United Airlines or other travel
   apps for that airline’s gate and baggage claim information or check in with
   green-attired staff for direction.

--------------------------------------------------------------------------------



--------------------------------------------------------------------------------


SEATTLE-TACOMA INTERNATIONAL AIRPORT UPDATES

The airport is busy with typical Labor Day holiday travel, with Monday,
September 2 forecast to be the busiest day. See our tips below and learn more
about available services during the current outage.


 * TRAVEL TIPS
   
   
    * Arrive at the airport at least two hours before a domestic flight and
      three hours before an international flight.
   
    * Use your airline app to get your mobile boarding pass and check baggage
      before you get to the airport. WiFi at the airport is unavailable, so
      doing it before you get to the airport will help speed up the check-in
      process.
   
    * Certain programs and services, like SEA Visitor Pass and parking receipt
      requests, are currently unavailable; teams will process your inquiries as
      soon as possible.
   
    * Real-time checkpoint wait times are currently unavailable on display
      screens in the airport, but our teams will direct you to the best
      checkpoint for fast and efficient service. Wait times have been minimal
      and over 90% under 30 minutes or less.
   
    * Passengers are encouraged to follow standard TSA guidelines for packing,
      including the 3-1-1 liquids rule.
   
    * Look for the team in green for assistance throughout the airport!
   
    * Step-by-step directions are available on our interactive map.
   
   


 * AIRPORT CONSTRUCTION UPDATES
   
   
    * As part of ongoing Upgrade SEA construction, Skybridge 3 will be closed
      starting the evening of Tuesday, September 3. The north end of the Alaska
      Airlines Ticketing will be undergoing major construction with limited or
      no access to the main terminal via Ticketing Level. Additional Alaska bag
      tag stations are in full operations on the Bridge Level for check-in and
      bag drop.
   
   


 * AVAILABLE SERVICES
   
   
    * Interactive Map
   
    * SEA Spot Saver
   
    * OrderSEA
   
    * SEA Airport Lost and Found is taking online property reports . The phone
      system is unavailable. Please be patient as we work through customer
      inquiries.
   
    * Reserved Parking - Reserve SEA
   
   


 * UNAVAILABLE SERVICES
   
   
    * WiFi
   
    * Port of Seattle website
   
    * flySEA app unless downloaded previous to 8/24/2024.
   
    * SEA Visitor Pass
   
    * TSA wait times
   
   


CRUISE AND MARITIME UPDATES

Cruise is operating as normal. Port of Seattle maritime facilities phone numbers
are available at the top of this web page.

--------------------------------------------------------------------------------


PREVIOUS COMMUNICATIONS


 * SEPTEMBER 4, 2024, 4:30 P.M.
   
   
   Flight and baggage information displays are operating with all airlines
   except United at this time.
   
   In addition, all common-use check-in kiosks are back operating normally.
   
   


 * SEPTEMBER 2, 2024, 12:30 P.M.
   
   
   Holiday volumes are high and operations are running smoothly at SEA Airport
   so far today.
   
   Baggage claim and flight information displays are coming back on in a phased
   approach as our teams complete final testing.
   
   All airlines are listed at this time for baggage claim except for Delta,
   Virgin Atlantic, Aeromexico, and United. Flight information displays are also
   coming on with all airline information except for Delta and United. These
   airlines are finalizing connections to be added soon to both displays.
   
   Volunteers remain on the ground to help travelers. Airline and other travel
   apps can also be used to track locations for gates and baggage claim
   arrivals.
   
   Aircraft are departing and arriving as we remain open, and travelers are
   getting to and from their destinations. Delays are minimal. TSA wait times
   are minimal as well.
   
   We continue to bring up more common use monitors and systems, most recently
   in various locations within the S Concourse and D Annex.
   
   


 * SEPTEMBER 1, 2024, 12:00 P.M.
   
   
   Restoration of common use systems continues to progress.  Virtually all
   airlines are back to full service for ticketing and baggage management.
   
   Few flight delays or disruptions are occurring beyond a typical busy holiday
   volume period. That continues to be the main priority to get passengers to
   and from their travels safely. TSA wait times are minimal while dining and
   retail locations are operating normally. 
   
   Display boards for flight and bag information are still being worked on in
   partnership with the airlines. Port staff and volunteers have racked up
   nearly 4,000 hours supporting customers since Monday. 
   
   Monday will be the busiest day for the holiday. Please visit our travel tips
   to find the best ways to prepare.
   
   


 * AUGUST 31, 2024, 11:00 A.M.
   
   
   More systems continue to return to normal this morning. Nearly all common use
   airlines systems for flights have returned to international and low volume
   carriers. Travelers will also see monitors for those carriers at their
   checkin counters back in operation.
   
   Flight and bag information displays are still down. Teams are making progress
   for those to return soon. Staff and volunteers in green attire continue to be
   available at key locations to help travelers with information. Those displays
   remain as the most apparent disruption to travelers. Aircraft operations have
   been back to normal and there have been minimal delays in departures and
   arrival activity.
   
   Please prepare with tips below as it is still a busy holiday period.
   
   


 * AUGUST 30, 2024, 2:00 P.M.
   
   
   Today has been a very successful travel day for the start of the Labor Day
   weekend. The majority of travelers won’t notice disruptions in their
   experience as high volume carriers are back to normal operations. Flights are
   arriving and departing as normal with few delays. The recovery process for
   common use carriers, such as international and low volume, continues as we
   test and safely restore systems to print bag tags and boarding passes.
   
   See below for a full list of travel tips on how to prepare for Labor Day
   travel.
   
   


 * POSTED AUGUST 28, 2024, 10:00 A.M.
   
   
   Teams continue to work on restoring Port of Seattle systems and are assisting
   travelers during the current outages. Labor Day travel is expected to be busy
   at Seattle-Tacoma International Airport (SEA) and the cruise terminals.
   
   Aircraft departures and arrivals continue to operate as normal. The biggest
   challenge for travelers remains viewing flight and baggage information on
   display monitors throughout the airport. Those systems are still down;
   however, you can access the information on airline and travel apps or by
   asking our team in green. 
   
   Reserved Parking and all other garage operations at Seattle-Tacoma
   International Airport (SEA) are working. Guests can reserve terminal direct
   parking on the fourth floor at Reserve SEA.
   
   Plan to arrive two hours before a domestic flight and three hours before an
   international flight, or check with your airline for a recommended time of
   arrival.
   
   


 * POSTED AUGUST 27, 2024, 11:49 A.M.
   
   
   Seattle-Tacoma International Airport (SEA) is making progress on restoring
   the previously impacted elements of the baggage system. Multiple teams have
   implemented and are using a variety of methods to ensure bags reach their
   aircraft. Travelers should continue to prioritize carry-on luggage if
   possible.
   
   If you are traveling today, please check with your airline for flight and
   baggage information. Plan to arrive two hours before a domestic flight and
   three hours before an international flight. See below for more information
   regarding Seattle-Tacoma International Airport (SEA) or Maritime facilities.
   
   


 * POSTED AUGUST 26, 2024, 11:40 A.M.
   
   
   SEA Airport continues to experience system outages and is working to restore
   to full service. Our priority is getting customers where they need to be. To
   help your travel day, continue to check with your airline and review these
   tips:
   
    * International travelers are encouraged to arrive early for check in and
      bag check.
   
    * Standard TSA rules apply through security checkpoints. Follow the 3-1-1
      liquids rule to get through quicker.
   
    * Get assistance from our Customer Care team on @flySEA social media and on
      Customer Care Connect.
   
   


 * POSTED AUGUST 26, 2024, 11:40 A.M.
   
   
   The Port of Seattle continues to experience system outages. We’re continuing
   to work with our partners to resolve this and will provide updates when we
   know more.
   
   


 * POSTED AUGUST 25, 2024, 9:45 P.M.
   
   
   System outages continue at the Port of Seattle, including at SEA Airport.
   Port teams continue to make progress on returning systems to normal
   operations, but there is not an estimated time for return. If you are
   traveling today
   
    * Check in for your flight online before you leave home and use airline apps
      to get your boarding pass.
   
    * If you do not have to check a bag, stick to just carry-on luggage. Give
      yourself extra time to get to SEA and to your gate.
   
    * In-terminal screens are experiencing technical issues showing flight
      information. Please check with your airline for the latest gate
      information.
   
   


 * POSTED AUGUST 24, 2024, 3:30 P.M.
   
   
   The Port of Seattle maritime facilities phone systems are down as part of a
   system outage. For urgent matters, call:
   
    * Recreational boating at (206) 601-4089 or VHF Channel 17
   
    * Fishermen’s Terminal at (206) 617-4898
   
    * Bell Harbor at (206) 462-9567
   
    * Marine Maintenance at (206) 556-1678
   
   For Terminal 91 operations, call (206) 606-8152. If the call is not answered,
   leave a voicemail and then call the number again within 5 minutes.
   
   


 * POSTED AUGUST 24, 2024, 2:30 P.M.
   
   
   To help get through the airport easier, use airline apps to get your mobile
   boarding pass for your flight and tag bags online before you get to SEA.
   
   


 * POSTED AUGUST 24, 1:30 P.M.
   
   
   Earlier this morning the Port of Seattle experienced certain system outages
   indicating a possible cyberattack. The Port isolated critical systems and is
   in the process of working to restore full service and does not have an
   estimated time for return.
   
   


 * POSTED AUGUST 24, 9:45 A.M.
   
   
   The Port of Seattle, including SEA Airport, is experiencing an internet and
   web systems outage, which is impacting some systems at the airport.
   Passengers are encouraged to check with their airlines for the latest
   information for their flights.
   
   


MEDIA BRIEFINGS




--------------------------------------------------------------------------------


THANK YOU!

We appreciate everyone’s support and patience during this time.


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WASHINGTON PUBLIC PORTS ASSOCIATION


1501 CAPITOL WAY SOUTH, SUITE 304, OLYMPIA, WA 98501

WASHINGTON.PORTS@WASHINGTONPORTS.ORG


360.943.0760

--------------------------------------------------------------------------------

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