www.jacquielawson.com
Open in
urlscan Pro
23.45.108.72
Public Scan
URL:
https://www.jacquielawson.com/faq?utm_campaign=footer&utm_medium=pickup&utm_source=email
Submission: On September 25 via manual from NG — Scanned from DE
Submission: On September 25 via manual from NG — Scanned from DE
Form analysis 4 forms found in the DOM
GET /search
<form id="search-form" class="search-form" action="/search" method="get" role="search" autocomplete="off">
<label for="search-input"><span class="sr-only">Type your search text here</span>
<input type="search" name="q" id="search-input" placeholder="Search...">
</label>
<button type="submit" value="Submit search"><span class="sr-only">Submit search</span></button>
</form>POST
<form method="POST" id="lightbox-form-inputs" data-form-type="signin" data-ajax="true">
<div id="lightbox-form-signin">
<div id="fli-email">
<label for="lightbox-email" class="login-labels u-text-left">Email Address:</label>
<input id="lightbox-email" type="email" name="email" maxlength="150" aria-required="true" tabindex="-1">
<p id="lightbox-email-error" class="lightbox-errors error u-text-center" style="display:none;"></p>
<input type="hidden" id="r_token" name="r_token" value="" tabindex="-1">
</div>
<div id="fli-password">
<label for="lightbox-password" class="login-labels u-text-left">Password:</label>
<div class="password-container u-position-relative">
<button type="button" aria-expanded="false" class="toggle-password-logon u-position-absolute u-border-none u-text-decoration-none" aria-haspopup="true" tabindex="-1">Show<span class="sr-only">password</span></button>
<input id="lightbox-password" type="password" name="password" maxlength="32" aria-required="true" tabindex="-1">
<p id="lightbox-password-error" class="lightbox-errors error u-text-center" style="display:none;"></p>
</div>
</div>
<div id="fli-forgot">
<div id="lightbox-login-forgot" class="lightbox-login-forgot">
<a href="https://www.jacquielawson.com/forgot" id="submit-forgot" class="forgotten-link u-text-decoration-underline" tabindex="-1">Forgotten your password?</a>
</div>
</div>
</div>
<div id="lightbox-login-options">
<div id="recaptcha" class="g-recaptcha" data-sitekey="6LdndsEZAAAAADntzf9Ev9HSWlQM6Ul10b1t5sN5" data-callback="onClickRecaptcha" data-size="invisible">
<div class="grecaptcha-badge" data-style="bottomright"
style="width: 256px; height: 60px; display: block; transition: right 0.3s ease 0s; position: fixed; bottom: 14px; right: -186px; box-shadow: gray 0px 0px 5px; border-radius: 2px; overflow: hidden;">
<div class="grecaptcha-logo"><iframe title="reCAPTCHA"
src="https://www.google.com/recaptcha/api2/anchor?ar=1&k=6LdndsEZAAAAADntzf9Ev9HSWlQM6Ul10b1t5sN5&co=aHR0cHM6Ly93d3cuamFjcXVpZWxhd3Nvbi5jb206NDQz&hl=de&v=Ai7lOI0zKMDPHxlv62g7oMoJ&size=invisible&cb=q6wb4odrix86"
width="256" height="60" role="presentation" name="a-kdces22l576o" frameborder="0" scrolling="no" sandbox="allow-forms allow-popups allow-same-origin allow-scripts allow-top-navigation allow-modals allow-popups-to-escape-sandbox"></iframe>
</div>
<div class="grecaptcha-error"></div><textarea id="g-recaptcha-response" name="g-recaptcha-response" class="g-recaptcha-response"
style="width: 250px; height: 40px; border: 1px solid rgb(193, 193, 193); margin: 10px 25px; padding: 0px; resize: none; display: none;"></textarea>
</div><iframe style="display: none;"></iframe>
</div>
<script>
function submitClickCaptcha(e) {
e.preventDefault();
grecaptcha.execute();
}
</script>
<button type="submit" id="lightbox-submit-login" class="button" value="Log On" name="btnlogin" onclick="submitClickCaptcha(event)" tabindex="-1">Log on</button>
</div>
<div id="lightbox-signin-rememberme" class="u-display-flex">
<input id="autologin-lightbox" class="autologin-checkbox" type="checkbox" name="autologin" value="1" tabindex="-1">
<label for="autologin-lightbox" class="autologin-checkbox-label u-text-left">Log on automatically on future visits</label>
</div>
<div id="lightbox-join-wrapper" class="u-display-flex">
<span class="not-member u-text-right">Not a member?</span><a class="sign-up-link u-text-decoration-underline" href="/join" tabindex="-1">Sign up now</a>
</div>
<input type="hidden" id="iscookie" name="iscookie" value="" tabindex="-1">
</form>GET /search
<form id="search-form-mobile" class="search-form" action="/search" method="get" role="search" autocomplete="off">
<label for="search-input-mobile"><span class="sr-only">Search for cards</span>
<input type="search" name="q" id="search-input-mobile" placeholder="Search...">
</label>
<button type="submit"><span class="sr-only">Submit search</span></button>
</form>Name: faq-search-form — /faq/search
<form role="search" id="faq-search-form" name="faq-search-form" method="" action="/faq/search">
<div class="search-container u-ph-none">
<label for="search-label" class="sr-only">Search FAQs</label>
<input type="search" name="search_term" id="faq_search" value="" placeholder="Search" minlength="1" maxlength="100" data-cs-mask="">
<button id="btn-faq-search" type="submit" class="search-icon"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" width="24" height="24" class="u-align-middle" role="img" aria-label="search button">
<path fill="#80a4b3"
d="M13.8.6C8.6.6 4.4 4.8 4.4 10c0 2 .7 3.9 1.8 5.5-.2.1-.3.3-.5.5l-4.4 4.5c-.6.7-.6 1.7 0 2.4.7.6 1.7.6 2.4 0l4.9-5c1.5 1 3.3 1.6 5.2 1.6 5.2 0 9.4-4.2 9.4-9.4 0-5.3-4.2-9.5-9.4-9.5zm0 16.5c-3.9 0-7.1-3.2-7.1-7.1s3.2-7 7.1-7 7.1 3.2 7.1 7.1-3.2 7-7.1 7z">
</path>
</svg></button>
</div>
</form>Text Content
Skip to navigation Skip to content
Type your search text here Submit search
* Log on
Log on
Email Address:
Password:
Showpassword
Forgotten your password?
Log on
Log on automatically on future visits
Not a member?Sign up now
* Join us
* Prices & Membership
* Reminders
Reminders Today is 25 September
Upcoming Holidays
* Thanksgiving (Canada) 9 October
* Halloween 31 October
* Thanksgiving (USA) 23 November
* Hanukkah 7 December
* Christmas Day 25 December
* New Year's Eve 31 December
* You have no events
Upcoming Birthdays
* Sign in to view your birthday reminders.
Sign in
* Help
Jacquie_Lawson_Logo
* Occasions
* Happy Birthday
* Thank You
* Thinking of You
* Wedding / Anniversary
* Just Saying Hi
* Get Well Soon
* Congratulations
* With Sympathy
* New Baby
* Bon Voyage
* New Home
* Good Luck / Retirement
* US Patriotic
* View all cards
Browse our birthday collection!
* Holidays
* New Year
* Valentine's Day
* St. Patrick's Day
* Easter / Spring
* Mother's Day
* Father's Day
* Summer
* Canada Day
* July 4th
* Halloween
* Thanksgiving / Autumn
* Christmas / Winter
* View all cards
Browse our autumn collection
* Themes
* Note Cards
* Invitations
* Dogs
* Cats
* Games
* JL Modern
* Quick Wit
* Tropical / Nautical
* Floral
* Teddy Bears
* Birds
* Cooking
* Write Your Own Message
* View all cards
Over 100 dog cards to choose from.
* Gift Shop
* Gift Membership
* Country Cottage
* Cottage Kitchen Expansion Pack
* Summer Garden Expansion Pack
* View gift shop
Brighten someone's day with a Gift Membership!
* View All Cards
* Behind The Scenes
* Mobile Apps
* Ecards App
* Colouring App
* Cottage App
* View mobile apps
Download our Jacquie Lawson Ecards App
* Gift Basket
Gift Basket
There's nothing in your basket!
Click "Add gifts" to go to our gift shop and choose an exciting present for
that lucky someone!
Subtotal: $0.00
Discount: $0.00
TOTAL: $0.00
0 item total in your Gift Basket
View basket & check out Add Gifts
Jacquie_Lawson_Logo
Go to cart
Gift Basket
There's nothing in your basket!
Click "Add gifts" to go to our gift shop and choose an exciting present for that
lucky someone!
Subtotal: $0.00
Discount: $0.00
TOTAL: $0.00
0 item total in your Gift Basket
View basket & check out Add Gifts
Search for cards Submit search
* Log on Join us
* My Reminders
Reminders Today is 25 September
Upcoming Holidays
* Thanksgiving (Canada) 9 October
* Halloween 31 October
* Thanksgiving (USA) 23 November
* Hanukkah 7 December
* Christmas Day 25 December
* New Year's Eve 31 December
* You have no events
Upcoming Birthdays
* Sign in to view your birthday reminders.
Sign in
* Birthday cards
* Cards
* Occasions
* Holidays
* Themes
* View all cards
* Gift Shop
* Gift Membership
* Cottage Kitchen Expansion
* Summer Garden Expansion
* Country Cottage
* View Gift Shop
* Behind the Scenes
* Mobile Apps
* Ecards App
* Colouring App
* Cottage App
* View mobile apps
* Address Book
* About us
* Help
Close submenu
Occasions
* Happy Birthday
* Thank You
* Thinking of You
* Wedding / Anniversary
* Just Saying Hi
* Get Well Soon
* Congratulations
* With Sympathy
* New Baby
* Bon Voyage
* New Home
* Good Luck / Retirement
* US Patriotic
* View all cards
Close submenu
Holidays
* New Year
* Valentine's Day
* St. Patrick's Day
* Easter / Spring
* Mother's Day
* Father's Day
* Summer
* Canada Day
* July 4th
* Halloween
* Thanksgiving / Autumn
* Christmas / Winter
* View all cards
Close submenu
Themes
* Note Cards
* Invitations
* Dogs
* Cats
* Games
* JL Modern
* Quick Wit
* Tropical / Nautical
* Floral
* Teddy Bears
* Birds
* Cooking
* Write Your Own Message
* View all cards
WELCOME TO THE JACQUIE LAWSON HELP CENTRE
Use keywords to search or browse topics below...
Search FAQs
We've collected below well over 100 of the most commonly asked questions over
the last 20 years so there is a very good chance that you will find a solution
here much more quickly than you could by contacting us. If you do not find an
answer, please choose an FAQ in the same general subject area and then take the
third option at the bottom of the page to submit your question to our helpline.
You will then see a form you can fill in with details of your query, or you can
click Live Chat to talk directly to us. Alternatively you can simply send an
email to help@jacquielawson.com.
For general assistance with the new site, you can also send us a private message
on our Facebook page – but please note that the Facebook team cannot handle
queries about payments or refunds. We are very sorry but we do not offer
assistance by telephone.
HOT TOPICS AND KNOWN PROBLEMS
My Curio Collection or English Garden no longer works!
Problem sending ecards using Safari on iOS devices
TOPICS
Logging on, personal data
Membership & payment
Order history & gifts
Viewing & sending ecards
Country Cottage & Advent Calendars
Other products & apps
Security & privacy
Other questions
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* Home
* About us
* Help
* Prices
* Terms of use
* Policies
* California residents – privacy notice
* Accessibility
* Do not sell or share my information
* Pick up card
* Newsletter sign-up
* © 2001-2023 Microcourt, Ltd. All Rights Reserved
Jacquie Lawson® is a trademark of Microcourt, Ltd., and is registered with
the Trademark Offices in the US, EU, and other countries.
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