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Unlock record-breaking profits this peak season—discover our latest releases in
our recent Loop Launches!

 * Returns
 * Tracking
 * Resources
 * Pricing

Sign inBook a demo


Returns


RETAIN MORE REVENUE

Returns

Profitable returns

Exchanges

Turn refunds into exchanges

Shop Now & Later

Turn exchanges into shopping

Point of sale

Offline returns and exchanges

Instant exchanges

Instant exchanges risk-free

Workflows

Customize your return policy

Offset

Cover your return costs


PREVENT RETURNS FRAUD

Fraud and abuse

Smart fraud detection

Workflows

Customize your return policy

Insights

Unlock actionable data


SAVE TIME AND MONEY

Logistics

Save on shipping costs


DRIVE CUSTOMER LOYALTY

Tracking

Order, returns and exchanges

Insights

Unlock actionable data

Tracking

Resources


COMPANY

Blog



Customers

Case studies

In the news



Integrations



Agency partners



Australia



United Kingdom




TOOLS

Help center



Status



API Docs



Pricing

Free returns software + shipping with Offset.

·

Read more


RETURNS OPERATIONS PLATFORM FOR SCALING BRANDS


LOOP HELPS BRANDS OPTIMIZE OPERATIONS ACROSS RETURNS, POST-PURCHASE, AND REVERSE
LOGISTICS

Book a demo

Return created by customer



Analyzing for fraud

Return flagged as high risk for fraud

Custom returns


CREATE RETURN EXPERIENCES THAT FIT YOUR BRAND

Delight your customers with returns that put money back in your pocket. Loop’s
automated, easy-to-use post-purchase tools make returns just as fun as shopping.

Choose an item to start a return or exchange

Jockey Trucker HatModel 1US$40Jockey Trucker HatModel 2US$40

Interact

Custom portalInsightsExchangesShop NowDrop off Tracking

Your customer can start their return anytime - whether your team is online,
offline, or offering personal support to other shoppers.

All-in-one platform


ONE PLATFORM TO MANAGE ALL YOUR OPERATIONS

Reduce fraud, retain more revenue and increase your customer lifetime value on a
fully integrated platform.


OFFSET

Discover productDiscover

Cover the cost of return shipping and Loop’s industry-leading software with our
new returns coverage model.




RETURNS

Discover productDiscover

Automate and optimize returns. Save time and money while delivering an unmatched
customer experience.




TRACKING

Discover productDiscover

Keep your shoppers posted with transparent order, return and exchange status
updates.


FRAUD SOLUTIONS

Discover productDiscover

Mitigate return policy abuse and fraud with automated fraud risk detection.





Workflows


BUILD THE RETURN POLICY, YOUR WAY

With Workflows you can customize your return experience with an intuitive
no-code editor using limitless rules based on product, customer, order or return
attributes.

Condition

Order value

is less than

$10

Condition

Product type

is

socks

Condition

Order value

is less than

$50

Condition

Customer

return count

grater than 3

Condition

Customer tag

VIP

Condition

Have tags

been

removed

Action

Reject return

Action

Bonus credit

$20

Action

Manual review

Action

Label fee

is

$5

Action

Keep item

Action

Label fee

is

$2

Optimize operationsDrive loyaltyPrevent fraudRetain revenue

Save time and money by optimizing post purchase experiences. Use outcomes such
as Keep Item or Donate to mitigate costs on items that you can't resell.

Extensibility


INTEGRATED WITH THE APPS YOU USE AND LOVE

Loop integrates with hundreds of the most popular apps across marketing,
logistics and shipping. If you don’t find it, you can build your own one using
our API.


INTEGRATIONS

Loop integrates seamlessly with hundreds of the most popular Shopify apps across
marketing, logistics, and shipping.

Learn more


API

Build your own integration using our public API and get started in minutes with
our easy to follow documentation.

Learn more


POINT OF SALE (POS)

With our point of sale app (POS), you can prompt shoppers who start a return
online to drop-off in-store, saving time and money.

Learn more


Global scale


HELPING THOUSANDS OF BRANDS ACROSS THE GLOBE

We manage millions of returns every month for some of the largest Shopify
brands. This scale has enabled us to retain more than one billion in sales for
our partners.

$1.1B+

in sales retained

18

countries

2M+

returns per month

4k+

brands



Enterprise service delivery


BUILT FOR THE NEXT ERA OF YOUR BUSINESS

We back your business growth, regardless of the size of the challenges ahead.
Our top-tier security and compliance standards got you covered, so you can focus
on your business.

<2

Hours response time

24/7

Support every day, all week

98%

Merchants describe Loop as great

B


EXPERT SUPPORT

Leverage a team of experts to support your onboarding and sustained growth on
Loop.


SINGLE SIGN ON (SSO)

Leverage SSO to increase security and streamline access.


ENTERPRISE SECURITY

Your security and compliance are top of mind for us.


TWO FACTOR AUTHENTICATION (2FA)

Each user's self-serve multifactor settings are enforced automatically during
sign-in.


BUILT FOR SCALE

You can rely on our robust systems to manage millions of returns per month.

Success cases


TOP BRANDS USE LOOP TO STAY AHEAD

We’ve helped over 4,000 brands retain more than $1.1 Billion in sales.

“More than ever, profitability needs to be a core focus for brands - and Loop
helps make returns profitable.”

Kyle Hency, Co-founder



“It’s comforting to know when a customer initiates a return they’ll be taken
care of by Loop.”

Mike Wu, Director of Customer Experience

23%

Additional retained revenue

$21

Avg. upsell per return

"Loop’s allowed us to wow the shit out of our customers during returns."

LSKD

53%

of return revenue retained

$1.81

avg. upsell value per return





GIVE YOUR SHOPPERS WHAT THEY WANT

With Loop, your brand can offer everything from refunds to direct exchanges to
shopper incentives and more. Even better? These exchanges build your business.

Book a demo

Returns management for ecommerce brands

Stay in the loop

Subscribe for product updates and Loop’s biweekly newsletter.




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 * Fraud Prevention

Company

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 * Contact Us

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