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Submitted URL: https://www.dropbox.com/l/AABRJupnIQ_BqvQ8z4nTH70AHg2EkVL4gEY
Effective URL: https://help.dropbox.com/account-access/team-locked-state
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 * Dropbox Help Center - How to use Dropbox
 * Account access
 * What is locked state for teams?

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WHAT IS LOCKED STATE FOR TEAMS?

Updated May 09, 2024
How do I know if my team is in locked state?How to get out of locked
state Admins: Choose what to do if your team is in locked state
person icon

This article describes a status applicable to some Dropbox team accounts.

highlighter icon

Note: We’re rolling out a new locked state experience. Before reading this
article, check that it applies to your experience of locked state.

 

If you click on this link and see a page that says, You’re about to cancel
Dropbox for teams and disband the [Team name] team, the information in this
article doesn’t apply to your team and you should read this article instead. 

 

If you see a page that says, Choose what to do with team files and accounts,
then the information in this article applies to your team.



Your team can end up in locked state if your Dropbox Standard, Business,
Advanced, or Business Plus trial period expires, or if you cancel your team
plan.
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Note: If an admin doesn’t choose what to do with the team account within a
certain timeframe, the team account may be deleted automatically. Admins will
always be notified by email before their team account is deleted automatically.


HOW DO I KNOW IF MY TEAM IS IN LOCKED STATE?

You’ll know your team account is in locked state because you’ll see red
notification banners at the top of the page on dropbox.com and you’ll have
limited functionality across Dropbox.

In locked state:

 * Your files won’t sync.
 * You won’t be able to create or upload any new files and folders.
 * You‘ll be able to view and download files and folders in your Dropbox account
   but you won’t be able to edit them.
 * Features such as inviting new members, suspending members, and managing
   groups will be disabled.
 * If you're on Dropbox Business, Business Plus, or enrolled in beta access on
   Dropbox Standard or Advanced, all signature features will be disabled on
   dropbox.com and the Dropbox mobile app.


HOW TO GET OUT OF LOCKED STATE 

If you’re a team member, you can:

 * Contact your admin and ask them to purchase or renew your team's
   subscription. 
 * Leave your team, which will impact what content you can access.

If you're an admin, you may have the following options available: 

 * Purchase or renew your team’s subscription.
 * Disband your team. 
 * Delete your team.

After your team enters has been in locked state for a certain period of time,
admins and members will start to receive emails notification to let them know
how much time they have to take one of the above actions. If no admin chooses
one of these three options within that timeframe, the team account will be
deleted automatically. 

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Note: Admins will be notified by email before their team account is deleted
automatically.


ADMINS: CHOOSE WHAT TO DO IF YOUR TEAM IS IN LOCKED STATE

Renew your subscription Disband your team Delete your team

To upgrade your subscription:

 1. Log in to dropbox.com with your admin credentials.
 2. Click Review options in the red banner at the top of your screen.
 3. Click the blue Keep Dropbox for teams button.
    * Note: If you don’t see this option, your team isn’t eligible to renew or
      purchase a team subscription.
 4. Fill in your billing information.

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Note: Before upgrading, remove users who don't need access to the team content
to avoid paying for unnecessary licenses. You should also cancel any
nonessential pending invitations.

5. Click Purchase.
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Note: After upgrading, you’ll need to reinvite any members who may have left
your team while it was in locked state. These members won’t rejoin the team
until they accept the invite.

When you disband your team:

 * All team members and admins get a Dropbox Basic account which contains their
   personal folder. 
 * The content that was in the team space is placed into shared folders, owned
   by the team admin who triggered the team disband. All users who previously
   had access to this content, including admins, team members, and external
   collaborators, continue to have access to the shared folders.

 * To prevent team members and other admins from keeping access to content that
   was in the team space, it’s easiest to convert their account to a Basic
   account before triggering the team disband. Alternatively, admins can choose
   to unshare specific files and folders before or after the team disband.
 * Capture content won’t be accessible after the team disbands.



Additionally, once a team disbands, the following happens:

 * The team structure is deleted.
 * Anyone granted access to shared folders within team folders keep their
   permissions, so they can view and interact with the content within.
 * Pending invites are deleted.
 * Suspended users are deleted.
 * Content from deleted team members will be permanently lost unless an account
   transfer has been completed.
 * Archived folders are unarchived and the team admin that triggered  the team
   disband owns them.
 * Deleted files and folders can't be restored.
 * Pending signature requests are canceled.
 * Signed documents can’t be edited, but can still be viewed or downloaded by
   all users who previously had access to the team folder.
 * Team members maintain ownership of signature templates that they created.
 * Signature templates will be locked. Purchasing Dropbox Essentials, Business,
   or Business Plus will unlock and restore the use of templates.
 * The ownership of a Replay team project will move to an admin when a team
   disbands. Team members can still access Replay projects from their individual
   accounts but will lose access to any files outside projects.
   * Note: Admins can also choose to delete all Replay team content when
     disbanding a team. Deleted Replay content can only be recovered within 30
     days of deletion.

To disband your team:

 1. Log in to dropbox.com with your admin credentials.
 2. Click Review options in the red banner at the top of your screen.
 3. Click Cancel Dropbox and disband my team.
 4. Select the option Save files and move to individual accounts.
 5. Check the boxes next to:
    * I understand that disbanding or deleting the team is permanent. The [Team
      name] team will no longer exist.
    * I understand that I will lose the remaining days of my free team trial.
      * Note: This only shows if you’re on a free team trial.
 6. Click Confirm.

Your team will be logged out when the disbandment is complete.

When you delete your team account, everything owned by the team is permanently
deleted and can’t be restored. This includes all:

 * Team member accounts
 * Admin accounts, including the admin who triggered the team deletion
 * Content owned by the team, including shared folders
   * Note: If your team account is deleted because of inaction by team admins,
     external collaborators with access to a team-owned shared folder will
     receive an automated email telling them that the folder will be deleted
     soon. To give external collaborators time to save any content which may
     belong to them, externally-shared folders will have their deletion delayed.
     If your team prefers to delete all shared folders immediately, without
     giving any notice to external collaborators, a team admin should trigger
     the team deletion manually by following the steps below.
 * Personal folders 
 * Team metadata

To delete your team account while it’s in locked state:

 1. Log in to dropbox.com with your admin credentials.
 2. Click Review options in the red banner at the top of your screen.
 3. Click Cancel Dropbox and disband my team.
 4. Select the option to Delete all files and all accounts.
 5. Check the boxes next to:
    * I understand that disbanding or deleting the team is permanent. The [Team
      name] team will no longer exist.
    * I understand that I will lose the remaining days of my free team trial.
      * Note: This only shows if you’re on a free team trial.
 6. Click Confirm.

This triggers the team deletion process. You’ll receive an email when the team
deletion process is complete.

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Note: Team members won’t be able to create another Dropbox account with the same
email address until after 30 days.

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