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BLACK FRIDAY SALE! SAVE UP TO $1,000 + Immediate shipping

Menu
 * THE ROWERS
 * THE EXPERIENCE
   * THE EXPERIENCE
   * GAME-BASED WORKOUTS
   * PERSONALIZATION & INTELLIGENCE
   * COMMUNITY COMPETITION
   * CITYROW CLASSES
   * MEMBERSHIP
 * LEARN TO ROW
   * LEARN TO ROW
   * WHY ROWING
 * PRESS & REVIEWS
 * SHOP NOW
   * COMPARE ROWERS
   * THE ERGATTA ROWER
   * THE ERGATTA LITE
   * ACCESSORIES & APPAREL

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 * THE ROWERS
 * THE EXPERIENCE
   * THE EXPERIENCE
   * GAME-BASED WORKOUTS
   * PERSONALIZATION & INTELLIGENCE
   * COMMUNITY COMPETITION
   * CITYROW CLASSES
   * MEMBERSHIP
 * LEARN TO ROW
   * LEARN TO ROW
   * WHY ROWING
 * PRESS & REVIEWS
 * SHOP NOW
   * COMPARE ROWERS
   * THE ERGATTA ROWER
   * THE ERGATTA LITE
   * ACCESSORIES & APPAREL





CONTACT US

E-MAIL US

E-mail our team at support@ergatta.com and we'll get back to you in two business
days or sooner.

FILE A WARRANTY CLAIM

CHAT US

Live chat, ready to answer your questions. Our team is available Monday through
Friday, 10AM-5PM EST. Tap the chat icon on the bottom right of your screen to
say hi.

CALL US

Want to talk to a human? Schedule a phone call or a Zoom video chat below and
we’ll answer all your questions. Available Monday through Friday, 10AM-5PM EST.

SCHEDULE A CALL


THANKSGIVING AVAILABILITY

WE WILL BE OFFERING LIMITED EMAIL SUPPORT ON WEDNESDAY, NOVEMBER 27TH AND OUR
OFFICES WILL BE CLOSED ON THURSDAY, NOVEMBER 28TH. OUR TEAM WILL RETURN TO THE
OFFICES ON FRIDAY, NOVEMBER 29TH AND WILL BE IN TOUCH WITH YOU AS SOON AS
POSSIBLE.

HAVE A HAPPY THANKSGIVING!

MEET OUR BEST-IN-CLASS CUSTOMER SUPPORT TEAM

LUANA P.

"Luana was fantastic. I know I made the right decision choosing Ergatta after
completing all my research prior to purchase. The company actually cares about
its customers!!!"



SANDIA A.

"Sandia was incredibly polite, professional, helpful. Solved my problem and made
it completely painless on my end. Fantastic customer service! I wish all
customer service people were like Sandia!"



JIMMY D.

"So refreshing for a company to have people available by phone…Jimmy was polite,
professional and helpful. Not the norm these days. Big Fan of Ergatta product
and support."



SAM P.

"Samantha was professional, knowledgeable and extremely friendly while
discussing my options on a Rowing Machine purchase! Excellent customer service!"



ERICK H.

"Ergatta has the best customer service department that I have ever worked with.
I am appreciative of their helpful and kind correspondence. Erick was
personable, knowledgeable, and got back to me quickly!"



LUANA P.

"Luana was fantastic. I know I made the right decision choosing Ergatta after
completing all my research prior to purchase. The company actually cares about
its customers!!!"



SANDIA A.

"Sandia was incredibly polite, professional, helpful. Solved my problem and made
it completely painless on my end. Fantastic customer service! I wish all
customer service people were like Sandia!"



JIMMY D.

"So refreshing for a company to have people available by phone…Jimmy was polite,
professional and helpful. Not the norm these days. Big Fan of Ergatta product
and support."



SAM P.

"Samantha was professional, knowledgeable and extremely friendly while
discussing my options on a Rowing Machine purchase! Excellent customer service!"



ERICK H.

"Ergatta has the best customer service department that I have ever worked with.
I am appreciative of their helpful and kind correspondence. Erick was
personable, knowledgeable, and got back to me quickly!"



LUANA P.

"Luana was fantastic. I know I made the right decision choosing Ergatta after
completing all my research prior to purchase. The company actually cares about
its customers!!!"



SANDIA A.

"Sandia was incredibly polite, professional, helpful. Solved my problem and made
it completely painless on my end. Fantastic customer service! I wish all
customer service people were like Sandia!"



JIMMY D.

"So refreshing for a company to have people available by phone…Jimmy was polite,
professional and helpful. Not the norm these days. Big Fan of Ergatta product
and support."



SAM P.

"Samantha was professional, knowledgeable and extremely friendly while
discussing my options on a Rowing Machine purchase! Excellent customer service!"



ERICK H.

"Ergatta has the best customer service department that I have ever worked with.
I am appreciative of their helpful and kind correspondence. Erick was
personable, knowledgeable, and got back to me quickly!"



SAM P.

"Samantha was professional, knowledgeable and extremely friendly while
discussing my options on a Rowing Machine purchase! Excellent customer service!"



ERICK H.

"Ergatta has the best customer service department that I have ever worked with.
I am appreciative of their helpful and kind correspondence. Erick was
personable, knowledgeable, and got back to me quickly!"



LUANA P.

"Luana was fantastic. I know I made the right decision choosing Ergatta after
completing all my research prior to purchase. The company actually cares about
its customers!!!"



SANDIA A.

"Sandia was incredibly polite, professional, helpful. Solved my problem and made
it completely painless on my end. Fantastic customer service! I wish all
customer service people were like Sandia!"



JIMMY D.

"So refreshing for a company to have people available by phone…Jimmy was polite,
professional and helpful. Not the norm these days. Big Fan of Ergatta product
and support."



SAM P.

"Samantha was professional, knowledgeable and extremely friendly while
discussing my options on a Rowing Machine purchase! Excellent customer service!"



ERICK H.

"Ergatta has the best customer service department that I have ever worked with.
I am appreciative of their helpful and kind correspondence. Erick was
personable, knowledgeable, and got back to me quickly!"



LUANA P.

"Luana was fantastic. I know I made the right decision choosing Ergatta after
completing all my research prior to purchase. The company actually cares about
its customers!!!"



SANDIA A.

"Sandia was incredibly polite, professional, helpful. Solved my problem and made
it completely painless on my end. Fantastic customer service! I wish all
customer service people were like Sandia!"





LOOKING FOR A PRODUCT DEMO?

Schedule a virtual live demo with our sales team.

Schedule Demo


FAQS

What options are there for delivery & shipping?

At checkout on the “Delivery and Installation” page you will have the option to
select Ground Shipping (Self-Assembly Required) or Professional Delivery and
Assembly. Noncontiguous US orders will be charged an incremental shipping fee.

Ground Shipping (Self-Assembly Required) is free. Your rower will ship directly
to you 5-10 days from purchase. Your Ergatta rower will be shipped in 2 or 3
boxes. Once your order has shipped, we will send you an email with the tracking
information. Once you have received the rower you will be able to easily self
assemble your rower. Opting for Self Assembly will not affect the warranty.

• For more details please visit our FAQ page for Ground Shipping (Self-Assembly
Required)

Professional Delivery and Assembly is available for an additional fee. Your
rower components will ship from Rhode Island directly to our local delivery
partner in your area. Our team will send you an email as soon as your order has
been shipped. Once all components have arrived with our delivery partner, they
will begin the assembly process; while they build the machine, they will also
run key quality assurance tests. When the machine is ready and has passed our
quality assurance checks, our delivery partner will contact you to coordinate
delivery that works for your schedule.

• For more details please visit our FAQ page for Delivery and Expert Assembly

Do I need a membership to use Ergatta?

The Ergatta Rower is a fully functioning premium rower that can be used with or
without the household membership. In the absence of a household membership, you
will still be able to use your touchscreen with limited Ergatta access.

If you decide to purchase a household membership, you'll receive unlimited
profiles and an extensive offering of workouts and features, including but not
limited to:

 * Thousands of HIIT, endurance, conditioning, recovery, and technique workouts
 * A growing suite of interactive single and multiplayer gaming experiences –
   compete live or on demand
 * Scenic waterway destinations across the US, Europe, and Asia
 * A library of workout programs, designed by fitness professionals to coach you
   to meet your goals
 * Access to iOS and Android apps to plan workouts, track progress, and connect
   with rivals on the go
 * Integrations with Strava, Apple Health, and leading heart rate monitors
 * A community of 100,000+ friendly rivals to motivate, support, and challenge
   you

What heart rate monitors work with Ergatta?

Ergatta is compatible with a variety of heart rate monitors including Apple
Watch.

Note: Apple Watch Series 4, 5, 6, 7, and 8 are supported on Ergatta. Apple Watch
SE models may need to ensure that the display is active when starting your
workout to support connectivity.

Ergatta is compatible with most heart rate monitors that connect via open
Bluetooth. Other supported devices that we have tested and that we can confirm
are compatible with Ergatta include: Polar H9, Polar OH1, Polar H10,Garmin
HRM-Dual,Wahoo Tickr, and WHOOP.

You’ll be prompted to pair your HRM before your workout begins. Make sure your
HRM device is strapped on and powered on. Most chest-strap-based heart rate
monitors will power on automatically when they detect they’re strapped onto your
chest.

How do I clean the water in the tank?

The Ergatta requires little ongoing maintenance. In order to keep the water in
the tank clean, all you need to do is add a purification tablet every 6 months.
These are provided to you upon delivery and additional (free) tablets can be
requested here.

You will not need to empty the tank.

How do I pair my heart rate monitor?

First check that your heart rate monitor is one of our supported devices. We
currently support Apple Watch and heart rate monitors that connect via open
Bluetooth. Supported devices include: Polar H9,Polar OH1,Polar H10,Polar Verity
Sense (Optical HRM),Garmin HRM-Dual,Wahoo Tickr, WHOOP, the Coros Apex Pro Watch
and the Scosche Rhythm+ HRM.

You’ll be prompted to pair your HRM before you start your workout. Make sure
your HRM device is strapped on and powered on. Most chest-strap-based heart rate
monitors will power on automatically when they detect they’re strapped onto your
chest.

Having trouble pairing your device? Click here for our troubleshooting steps.

How do I connect to WiFI?

A strong and active internet connection is required to use Ergatta. Please
follow the on-screen instructions to connect to WiFi or you may connect an
ethernet cable to the Ergatta monitor. You may connect to 2.4gz or 5 gz.

We recommend placing your machine as close to a WiFi router or near a signal
booster or extender.

If you’re having trouble connecting to WiFi, try our troubleshooting steps here.

Inconsistent Metrics/Rowing Data

If you’re experiencing any of the following issues when you use your rower:

• You’re taking strokes but not see any meters, split time, or stroke rate
register

• You’re rowing with max effort but your speed isn’t moving as fast as you’d
expect

Then there may be an issue with the sensor connection. Try our troubleshooting
steps here or reach out to our support team.

I need help!

We’re here to assist! You can contact our team by e-mail, phone, and chat.


NOT SEEING YOUR QUESTIONS ABOVE?

View all faqs

OTHER QUESTIONS?

PRESS & MEDIA

If you’d like more information or have further questions about the Ergatta
machine or workout experience, email media@ergatta.com

UK INQUIRIES

If you purchased your rower in the United Kingdom and need assistance with your
rower, please contact our customer service team at support@waterrower.co.uk or
at +44 (0)20 8749 9090

BULK ORDERS

Interested in placing a bulk order? Contact us at info@ergatta.com and we’ll
work with you on a custom package to meet your needs


 * CONTACT US
 * TERMS OF USE
 * WARRANTY
 * RETURN POLICY
 * PRIVACY POLICY
 * COOKIE POLICY
 * ACCESSIBILITY STATEMENT
 * FILE A WARRANTY CLAIM

 * FINANCING
 * FAQS
 * BLOG
 * REFER A FRIEND
 * SCHEDULE A DEMO
 * ABOUT US
 * CAREERS
 * GALLERY

 * THE ERGATTA ROWER
 * THE WORKOUT EXPERIENCE
 * ALREADY OWN A CONCEPT2?
 * ALREADY OWN A WATERROWER?
 * APPAREL & ACCESSORIES
 * GIFTING & BULK ORDERS
 * GALLERY
 * ORDER PURIFICATION TABLETS

©Ergatta 2024
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Customer photos & videos

306



Verified by Judge.me
Product Reviews (1430)Shop Reviews (7)
Most Recent Highest Rating Lowest Rating Only Pictures Pictures First Videos
First Most Helpful
The Ergatta Rower
1 week ago

David


Great Machine!!!

We love the games! They push me way more than I would go without the games. As
you can see, we can also fit it in between all the pet stuff!

Read more


The Ergatta Rower
1 week ago

Christina E.


Loved it so much I bought 3

What started with my husband thinking a rower would be a great low impact full
body exercise turned into wanting one for myself. We wanted to compete and
thought it would be a blast. My kids saw us doing it so we got one for them too
so we can all compete.

All machinery is only as good as you using it, but I have loved the community
and engagement that Ergatta brings to this rower. It’s always our choice to get
on it, but Ergatta can keep you engaged when you are ready!

Read more


The Ergatta Rower
1 month ago

Jennifer J.


Great flexibility and teaching!

So excited as a beginner to have access to wonderful coaching!

Read more


Ergatta Lite
1 month ago

Philip E.


The one time of day I can relax: working out on my Ergatta

I hate most forms of physical activity. But I don't think of my time on the
Ergatta Lite as a workout. It's a time for Zen meditation. I transport somewhere
else hearing the water and moving forward. Truly grateful for this machine.

Read more


The Ergatta Rower
1 month ago

Christina E.


Loving it so far!

A perfect compliment to the Peloton bike in our home gym!

Read more




123





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