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<form action="/help/en-GB/set-cookie-preferences?returnUrl=https%3A%2F%2Fwww.tesco.com%2Fzones%2Fwhoosh" class="ddsweb-cookies-notification__form" method="post" target="_self"><input type="hidden" name="experience" value="true"><input type="hidden"
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POST /help/en-GB/set-cookie-preferences?returnUrl=https%3A%2F%2Fwww.tesco.com%2Fzones%2Fwhoosh

<form action="/help/en-GB/set-cookie-preferences?returnUrl=https%3A%2F%2Fwww.tesco.com%2Fzones%2Fwhoosh" class="ddsweb-cookies-notification__form" method="post" target="_self"><input type="hidden" name="experience" value="false"><input type="hidden"
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      class="shared-containers__StyledInnerContainer-sc-93ev6e-2 byVbxr ddsweb-button__inner-container">Reject all cookies</span></button></form>

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TESCO WHOOSH DELIVERY

We know your time is precious, so Whoosh is here to help. Need brekkie while you
prep for the day? Can't leave your desk for lunch? Forgot it's your turn to
host? Get a delivery from as little as 20 minutes.*

Book Whoosh delivery



SEE HOW WHOOSH WORKS

Learn more


DOES WHOOSH DELIVER TO ME?

Click to find out


SHOP WHOOSH PRODUCTS

Browse now


WHOOSH FROM THE TESCO APP

Download now



TESCO IS AWARD-WINNING

Shop online with ease and let us handle the hustle. Awarded Online Service of
the Year 2024, we're your trusted pick for a swift and seamless shop.

Book a home delivery
Book a Whoosh delivery


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BOOK A WHOOSH SLOT

If you're eligible, you'll see an option on the "Book a slot" page, you can also
change your address on here. On the Tesco app, choose "Get a Whoosh delivery".


SHOP OUR RANGE

Choose from everyday essentials, meals and more. If you've shopped with us
before, you can also shop your favourites. Plus, you'll collect Clubcard points
on your Whoosh order too.


WE'LL WHOOSH OVER

We'll pick and pack your order at your local Tesco Express, and our delivery
partner will deliver from as little as 20 minutes


TRACK YOUR ORDER

You can use the Tesco Grocery & Clubcard app or go online to track your order
from our store right to your door

Shop all Whoosh



WHERE IS WHOOSH AVAILABLE


FIND OUT WHERE YOU CAN WHOOSH

Use our store locator or sign in to Tesco groceries to book a slot – if Whoosh
is available, you'll see this as an option

Use store locator
Book a slot



GET THE TESCO GROCERY & CLUBCARD APP


DOWNLOAD OUR APP TODAY

Shop and manage your Whoosh orders straight from your phone

Go to the App Store
Go to Google Play



TESCO WHOOSH FAQS

About Whoosh

Whoosh is our rapid delivery service – we’ll aim to deliver from our store to
your door within 60 minutes. You can choose from a range of popular products,
including fresh food, Meal Deals, everyday must-haves, baby essentials,
household products, and much more. Plus, if you've shopped with Tesco before,
you can also shop from "My favourites". When you make an online order, we show
your basket total as a guide price. This is because certain products may vary in
price, like pre-packed, weighted products, such as meat, poultry and cheese.
After you’ve placed your order, just check the Tesco Grocery & Clubcard app or
the groceries home page to see your delivery updates. You will then see an
estimate of when your delivery will be arriving. Estimated delivery times will
vary based on your store and location. As Whoosh orders are delivered within 60
minutes, you can’t change or cancel your order after you've checked out.

Minimum spend and charges for Whoosh

You don’t need to spend a certain amount to place an order. But if your basket
is under £15, we’ll charge you an additional £2 on top of our usual pick, pack
and delivery charge. The delivery charge does not count towards the minimum
spend.

Using my Clubcard with Whoosh

You'll collect Clubcard points on all the products in your Whoosh order. For
every £1 spent, you'll get 1 Clubcard point. You won't collect Clubcard points
on delivery or minimum order value charges. Clubcard Prices will be
automatically applied to qualifying products. Your Clubcard will automatically
apply at the checkout You can use Clubcard vouchers and eCoupons for Whoosh
orders. Clubcard vouchers have a 12-digit online code that can be used at
tesco.com and on the app for Whoosh orders. You can’t use Clubcard vouchers for
purchases of baby milk, pharmacy products, lottery tickets, stamps, tobacco,
phonecards, and gift vouchers.

What to expect when you place an order with Whoosh

As we deliver within 60 minutes, you can’t change or cancel your order after
you've checked out. We use third-party suppliers to deliver your order. You'll
be able to track your order via text notifications from the suppliers. Depending
on the size of your order, we'll deliver by bike, motorcycle or car, and you’ll
be sent a link via text to keep track of your order. For apartment blocks, we’ll
try to deliver to the front door of your flat. However, we may deliver to the
property’s main entrance if the driver believes it’s unsafe or impractical to
deliver to your front door. For business addresses, we’ll deliver to the ground
floor communal area/entrance. For hospitals or other public addresses, it is at
the rider’s discretion to deliver to the front door or not. After you’ve placed
your order, just check the Tesco Grocery & Clubcard app or the groceries home
page to see delivery updates. You’ll be given a time frame when you book your
slot based on your chosen Whoosh store. We operate a Think 25 policy, so you may
be asked to show ID to prove you are over 18 when purchasing age-restricted
products, such as matches, tobacco, alcohol and medicines. Although we’re
removing non-essential bags from online orders, for health and safety reasons
we’ll continue to use red plastic bags for meat, fish and some household
cleaning products. This helps to keep these products separate from the rest of
your shopping. If you need to change your address, you can do this on the book a
slot page before you book your Whoosh slot.

There's a problem with my order

Delays sometimes happen because of bad weather, unexpectedly heavy traffic or
issues with delivery vehicles. If this happens, we’ll call or text you about any
delay as soon as we can. As we use third-party suppliers to deliver your order,
you’ll be sent a link via text to keep track of your order. At times, we may
need to suspend the Whoosh service if there are adverse weather conditions. This
is to keep our delivery colleagues safe. If an item is damaged, you can return
it to your local store – please bring a copy of your delivery note. We’ll then
refund the price of the damaged product. At the moment, doorstep returns aren’t
possible with Whoosh delivery. If there’s an item missing from your delivery,
please contact Tesco Customer Services. If you’re not at home when we arrive,
we’ll try to contact you. If we can’t get hold of you, we’ll return your order
to your local store and refund you. For any problems, please contact Tesco
Customer Services.

What to expect when my order is delivered

If your order contains an age restricted product, you may be asked for ID
regardless of your age. The courier will record your date of birth and deliver
the goods. Proof of delivery is required for all orders, there are two methods
that will be used depending on what your order contains. If your order contains
an age restricted product, then a signature will be required. If the order does
not contain an age restricted product a photo will be taken of the whoosh bag(s)
on the doorstep.

See more FAQs

*Fees apply. Delivery times range from 20-60 minutes. Selected areas only.
Pricing specific to Whoosh. See tesco.com/whoosh.

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