status.mypurecloud.com
Open in
urlscan Pro
18.234.32.151
Public Scan
URL:
https://status.mypurecloud.com/
Submission: On September 17 via manual from PR — Scanned from DE
Submission: On September 17 via manual from PR — Scanned from DE
Form analysis 3 forms found in the DOM
POST /subscriptions/new-email
<form id="subscribe-form-email" action="/subscriptions/new-email" accept-charset="UTF-8" data-remote="true" method="post">
<input type="hidden" name="email_otp_verify_flow" id="email_otp_verify_flow" value="false" autocomplete="off">
<!-- make sure not to put cookie values in here since this gets cached -->
<label for="email">Email address:</label>
<input name="email" id="email" type="text" class="full-width" data-js-hook="email-notification-field" autocomplete="email">
<input name="email_otp_auth_token" type="hidden" id="email-otp-token-field">
<div class="opt-container-section" id="email-otp-container" ,="" style="display:none">
<label for="email-otp">Enter OTP:</label>
<input name="otp" id="email-otp" type="text" value="" class="prepend full-width">
<p id="email-otp-timer">Resend OTP in: <span id="email-otp-countdown"></span> seconds </p>
<p id="resend-email-otp"> Didn't receive the OTP? <a href="#" id="resend-email-otp-btn">Resend OTP </a>
</p>
</div>
<input type="hidden" name="captcha_error" id="captcha_error" value="false" autocomplete="off">
<div>
<div class="grecaptcha-badge" data-style="bottomright"
style="width: 256px; height: 60px; position: fixed; visibility: hidden; display: block; transition: right 0.3s; bottom: 14px; right: -186px; box-shadow: gray 0px 0px 5px; border-radius: 2px; overflow: hidden;">
<div class="grecaptcha-logo"><iframe title="reCAPTCHA" width="256" height="60" role="presentation" name="a-wg00c1alfm8m" frameborder="0" scrolling="no"
sandbox="allow-forms allow-popups allow-same-origin allow-scripts allow-top-navigation allow-modals allow-popups-to-escape-sandbox allow-storage-access-by-user-activation"
src="https://www.recaptcha.net/recaptcha/enterprise/anchor?ar=1&k=6LdTS8AUAAAAAOIbCKoCAP4LQku1olYGrywPTaZz&co=aHR0cHM6Ly9zdGF0dXMubXlwdXJlY2xvdWQuY29tOjQ0Mw..&hl=de&v=EGbODne6buzpTnWrrBprcfAY&size=invisible&cb=xiylw7pgg2ap"></iframe>
</div>
<div class="grecaptcha-error"></div><textarea id="g-recaptcha-response" name="g-recaptcha-response" class="g-recaptcha-response"
style="width: 250px; height: 40px; border: 1px solid rgb(193, 193, 193); margin: 10px 25px; padding: 0px; resize: none; display: none;"></textarea>
</div>
</div><input type="submit" value="Subscribe via Email" class="flat-button full-width g-recaptcha" id="subscribe-btn-email" data-disabled-text="Subscribing..." data-sitekey="6LdTS8AUAAAAAOIbCKoCAP4LQku1olYGrywPTaZz"
data-callback="submitNewEmailSubscriber" data-error-callback="emailSubscriberCaptchaError">
<div class="terms_and_privacy_information bottom small"> This site is protected by reCAPTCHA and the Google <a target="_blank" rel="noopener" href="https://policies.google.com/privacy">Privacy Policy</a> and
<a target="_blank" rel="noopener" data-js-hook="captcha-terms-of-service-link" href="https://policies.google.com/terms">Terms of Service</a> apply.</div>
</form>POST /subscriptions/new-sms
<form id="subscribe-form-sms" action="/subscriptions/new-sms" accept-charset="UTF-8" data-remote="true" method="post">
<input type="hidden" name="otp_verify_flow" id="otp_verify_flow" value="false" autocomplete="off">
<input type="hidden" name="subscriber_code" id="subscriber_code" value="" autocomplete="off">
<div class="control-group">
<div class="controls externalities-sms-container">
<!-- make sure not to put cookie values in here since this gets cached -->
<label for="phone-country">Country code:</label>
<div id="phone-number-country-code" class="phone-country-wrapper" data-otp-enabled="false">
<select name="phone_country" id="phone-country" data-js-hook="phone-country" class="phone-country">
<option value="af" data-otp-enabled="false">Afghanistan (+93)</option>
<option value="al" data-otp-enabled="false">Albania (+355)</option>
<option value="dz" data-otp-enabled="false">Algeria (+213)</option>
<option value="as" data-otp-enabled="false">American Samoa (+1)</option>
<option value="ad" data-otp-enabled="false">Andorra (+376)</option>
<option value="ao" data-otp-enabled="false">Angola (+244)</option>
<option value="ai" data-otp-enabled="false">Anguilla (+1)</option>
<option value="ag" data-otp-enabled="false">Antigua and Barbuda (+1)</option>
<option value="ar" data-otp-enabled="false">Argentina (+54)</option>
<option value="am" data-otp-enabled="false">Armenia (+374)</option>
<option value="aw" data-otp-enabled="false">Aruba (+297)</option>
<option value="au" data-otp-enabled="false">Australia/Cocos/Christmas Island (+61)</option>
<option value="at" data-otp-enabled="false">Austria (+43)</option>
<option value="az" data-otp-enabled="false">Azerbaijan (+994)</option>
<option value="bs" data-otp-enabled="false">Bahamas (+1)</option>
<option value="bh" data-otp-enabled="false">Bahrain (+973)</option>
<option value="bd" data-otp-enabled="false">Bangladesh (+880)</option>
<option value="bb" data-otp-enabled="false">Barbados (+1)</option>
<option value="by" data-otp-enabled="false">Belarus (+375)</option>
<option value="be" data-otp-enabled="false">Belgium (+32)</option>
<option value="bz" data-otp-enabled="false">Belize (+501)</option>
<option value="bj" data-otp-enabled="false">Benin (+229)</option>
<option value="bm" data-otp-enabled="false">Bermuda (+1)</option>
<option value="bo" data-otp-enabled="false">Bolivia (+591)</option>
<option value="ba" data-otp-enabled="false">Bosnia and Herzegovina (+387)</option>
<option value="bw" data-otp-enabled="false">Botswana (+267)</option>
<option value="br" data-otp-enabled="false">Brazil (+55)</option>
<option value="bn" data-otp-enabled="false">Brunei (+673)</option>
<option value="bg" data-otp-enabled="false">Bulgaria (+359)</option>
<option value="bf" data-otp-enabled="false">Burkina Faso (+226)</option>
<option value="bi" data-otp-enabled="false">Burundi (+257)</option>
<option value="kh" data-otp-enabled="false">Cambodia (+855)</option>
<option value="cm" data-otp-enabled="false">Cameroon (+237)</option>
<option value="ca" data-otp-enabled="false">Canada (+1)</option>
<option value="cv" data-otp-enabled="false">Cape Verde (+238)</option>
<option value="ky" data-otp-enabled="false">Cayman Islands (+1)</option>
<option value="cf" data-otp-enabled="false">Central Africa (+236)</option>
<option value="td" data-otp-enabled="false">Chad (+235)</option>
<option value="cl" data-otp-enabled="false">Chile (+56)</option>
<option value="cn" data-otp-enabled="false">China (+86)</option>
<option value="co" data-otp-enabled="false">Colombia (+57)</option>
<option value="km" data-otp-enabled="false">Comoros (+269)</option>
<option value="cg" data-otp-enabled="false">Congo (+242)</option>
<option value="cd" data-otp-enabled="false">Congo, Dem Rep (+243)</option>
<option value="cr" data-otp-enabled="false">Costa Rica (+506)</option>
<option value="hr" data-otp-enabled="false">Croatia (+385)</option>
<option value="cy" data-otp-enabled="false">Cyprus (+357)</option>
<option value="cz" data-otp-enabled="false">Czech Republic (+420)</option>
<option value="dk" data-otp-enabled="false">Denmark (+45)</option>
<option value="dj" data-otp-enabled="false">Djibouti (+253)</option>
<option value="dm" data-otp-enabled="false">Dominica (+1)</option>
<option value="do" data-otp-enabled="false">Dominican Republic (+1)</option>
<option value="eg" data-otp-enabled="false">Egypt (+20)</option>
<option value="sv" data-otp-enabled="false">El Salvador (+503)</option>
<option value="gq" data-otp-enabled="false">Equatorial Guinea (+240)</option>
<option value="ee" data-otp-enabled="false">Estonia (+372)</option>
<option value="et" data-otp-enabled="false">Ethiopia (+251)</option>
<option value="fo" data-otp-enabled="false">Faroe Islands (+298)</option>
<option value="fj" data-otp-enabled="false">Fiji (+679)</option>
<option value="fi" data-otp-enabled="false">Finland/Aland Islands (+358)</option>
<option value="fr" data-otp-enabled="false">France (+33)</option>
<option value="gf" data-otp-enabled="false">French Guiana (+594)</option>
<option value="pf" data-otp-enabled="false">French Polynesia (+689)</option>
<option value="ga" data-otp-enabled="false">Gabon (+241)</option>
<option value="gm" data-otp-enabled="false">Gambia (+220)</option>
<option value="ge" data-otp-enabled="false">Georgia (+995)</option>
<option value="de" data-otp-enabled="false">Germany (+49)</option>
<option value="gh" data-otp-enabled="false">Ghana (+233)</option>
<option value="gi" data-otp-enabled="false">Gibraltar (+350)</option>
<option value="gr" data-otp-enabled="false">Greece (+30)</option>
<option value="gl" data-otp-enabled="false">Greenland (+299)</option>
<option value="gd" data-otp-enabled="false">Grenada (+1)</option>
<option value="gp" data-otp-enabled="false">Guadeloupe (+590)</option>
<option value="gu" data-otp-enabled="false">Guam (+1)</option>
<option value="gt" data-otp-enabled="false">Guatemala (+502)</option>
<option value="gn" data-otp-enabled="false">Guinea (+224)</option>
<option value="gy" data-otp-enabled="false">Guyana (+592)</option>
<option value="ht" data-otp-enabled="false">Haiti (+509)</option>
<option value="hn" data-otp-enabled="false">Honduras (+504)</option>
<option value="hk" data-otp-enabled="false">Hong Kong (+852)</option>
<option value="hu" data-otp-enabled="false">Hungary (+36)</option>
<option value="is" data-otp-enabled="false">Iceland (+354)</option>
<option value="in" data-otp-enabled="false">India (+91)</option>
<option value="id" data-otp-enabled="false">Indonesia (+62)</option>
<option value="iq" data-otp-enabled="false">Iraq (+964)</option>
<option value="ie" data-otp-enabled="false">Ireland (+353)</option>
<option value="il" data-otp-enabled="false">Israel (+972)</option>
<option value="it" data-otp-enabled="false">Italy (+39)</option>
<option value="jm" data-otp-enabled="false">Jamaica (+1)</option>
<option value="jp" data-otp-enabled="false">Japan (+81)</option>
<option value="jo" data-otp-enabled="false">Jordan (+962)</option>
<option value="ke" data-otp-enabled="false">Kenya (+254)</option>
<option value="kr" data-otp-enabled="false">Korea, Republic of (+82)</option>
<option value="xk" data-otp-enabled="false">Kosovo (+383)</option>
<option value="kw" data-otp-enabled="false">Kuwait (+965)</option>
<option value="kg" data-otp-enabled="false">Kyrgyzstan (+996)</option>
<option value="la" data-otp-enabled="false">Laos (+856)</option>
<option value="lv" data-otp-enabled="false">Latvia (+371)</option>
<option value="lb" data-otp-enabled="false">Lebanon (+961)</option>
<option value="ls" data-otp-enabled="false">Lesotho (+266)</option>
<option value="lr" data-otp-enabled="false">Liberia (+231)</option>
<option value="ly" data-otp-enabled="false">Libya (+218)</option>
<option value="li" data-otp-enabled="false">Liechtenstein (+423)</option>
<option value="lt" data-otp-enabled="false">Lithuania (+370)</option>
<option value="lu" data-otp-enabled="false">Luxembourg (+352)</option>
<option value="mo" data-otp-enabled="false">Macao (+853)</option>
<option value="mk" data-otp-enabled="false">Macedonia (+389)</option>
<option value="mg" data-otp-enabled="false">Madagascar (+261)</option>
<option value="mw" data-otp-enabled="false">Malawi (+265)</option>
<option value="my" data-otp-enabled="false">Malaysia (+60)</option>
<option value="mv" data-otp-enabled="false">Maldives (+960)</option>
<option value="ml" data-otp-enabled="false">Mali (+223)</option>
<option value="mt" data-otp-enabled="false">Malta (+356)</option>
<option value="mq" data-otp-enabled="false">Martinique (+596)</option>
<option value="mr" data-otp-enabled="false">Mauritania (+222)</option>
<option value="mu" data-otp-enabled="false">Mauritius (+230)</option>
<option value="mx" data-otp-enabled="false">Mexico (+52)</option>
<option value="mc" data-otp-enabled="false">Monaco (+377)</option>
<option value="mn" data-otp-enabled="false">Mongolia (+976)</option>
<option value="me" data-otp-enabled="false">Montenegro (+382)</option>
<option value="ms" data-otp-enabled="false">Montserrat (+1)</option>
<option value="ma" data-otp-enabled="false">Morocco/Western Sahara (+212)</option>
<option value="mz" data-otp-enabled="false">Mozambique (+258)</option>
<option value="na" data-otp-enabled="false">Namibia (+264)</option>
<option value="np" data-otp-enabled="false">Nepal (+977)</option>
<option value="nl" data-otp-enabled="false">Netherlands (+31)</option>
<option value="nz" data-otp-enabled="false">New Zealand (+64)</option>
<option value="ni" data-otp-enabled="false">Nicaragua (+505)</option>
<option value="ne" data-otp-enabled="false">Niger (+227)</option>
<option value="ng" data-otp-enabled="false">Nigeria (+234)</option>
<option value="no" data-otp-enabled="false">Norway (+47)</option>
<option value="om" data-otp-enabled="false">Oman (+968)</option>
<option value="pk" data-otp-enabled="false">Pakistan (+92)</option>
<option value="ps" data-otp-enabled="false">Palestinian Territory (+970)</option>
<option value="pa" data-otp-enabled="false">Panama (+507)</option>
<option value="py" data-otp-enabled="false">Paraguay (+595)</option>
<option value="pe" data-otp-enabled="false">Peru (+51)</option>
<option value="ph" data-otp-enabled="false">Philippines (+63)</option>
<option value="pl" data-otp-enabled="false">Poland (+48)</option>
<option value="pt" data-otp-enabled="false">Portugal (+351)</option>
<option value="pr" data-otp-enabled="false">Puerto Rico (+1)</option>
<option value="qa" data-otp-enabled="false">Qatar (+974)</option>
<option value="re" data-otp-enabled="false">Reunion/Mayotte (+262)</option>
<option value="ro" data-otp-enabled="false">Romania (+40)</option>
<option value="ru" data-otp-enabled="false">Russia/Kazakhstan (+7)</option>
<option value="rw" data-otp-enabled="false">Rwanda (+250)</option>
<option value="ws" data-otp-enabled="false">Samoa (+685)</option>
<option value="sm" data-otp-enabled="false">San Marino (+378)</option>
<option value="sa" data-otp-enabled="false">Saudi Arabia (+966)</option>
<option value="sn" data-otp-enabled="false">Senegal (+221)</option>
<option value="rs" data-otp-enabled="false">Serbia (+381)</option>
<option value="sc" data-otp-enabled="false">Seychelles (+248)</option>
<option value="sl" data-otp-enabled="false">Sierra Leone (+232)</option>
<option value="sg" data-otp-enabled="false">Singapore (+65)</option>
<option value="sk" data-otp-enabled="false">Slovakia (+421)</option>
<option value="si" data-otp-enabled="false">Slovenia (+386)</option>
<option value="za" data-otp-enabled="false">South Africa (+27)</option>
<option value="es" data-otp-enabled="false">Spain (+34)</option>
<option value="lk" data-otp-enabled="false">Sri Lanka (+94)</option>
<option value="kn" data-otp-enabled="false">St Kitts and Nevis (+1)</option>
<option value="lc" data-otp-enabled="false">St Lucia (+1)</option>
<option value="vc" data-otp-enabled="false">St Vincent Grenadines (+1)</option>
<option value="sd" data-otp-enabled="false">Sudan (+249)</option>
<option value="sr" data-otp-enabled="false">Suriname (+597)</option>
<option value="sz" data-otp-enabled="false">Swaziland (+268)</option>
<option value="se" data-otp-enabled="false">Sweden (+46)</option>
<option value="ch" data-otp-enabled="false">Switzerland (+41)</option>
<option value="tw" data-otp-enabled="false">Taiwan (+886)</option>
<option value="tj" data-otp-enabled="false">Tajikistan (+992)</option>
<option value="tz" data-otp-enabled="false">Tanzania (+255)</option>
<option value="th" data-otp-enabled="false">Thailand (+66)</option>
<option value="tg" data-otp-enabled="false">Togo (+228)</option>
<option value="to" data-otp-enabled="false">Tonga (+676)</option>
<option value="tt" data-otp-enabled="false">Trinidad and Tobago (+1)</option>
<option value="tn" data-otp-enabled="false">Tunisia (+216)</option>
<option value="tr" data-otp-enabled="false">Turkey (+90)</option>
<option value="tc" data-otp-enabled="false">Turks and Caicos Islands (+1)</option>
<option value="ug" data-otp-enabled="false">Uganda (+256)</option>
<option value="ua" data-otp-enabled="false">Ukraine (+380)</option>
<option value="ae" data-otp-enabled="false">United Arab Emirates (+971)</option>
<option value="gb" data-otp-enabled="false">United Kingdom (+44)</option>
<option value="us" data-otp-enabled="false" selected="">United States (+1)</option>
<option value="uy" data-otp-enabled="false">Uruguay (+598)</option>
<option value="uz" data-otp-enabled="false">Uzbekistan (+998)</option>
<option value="ve" data-otp-enabled="false">Venezuela (+58)</option>
<option value="vn" data-otp-enabled="false">Vietnam (+84)</option>
<option value="vg" data-otp-enabled="false">Virgin Islands, British (+1)</option>
<option value="vi" data-otp-enabled="false">Virgin Islands, U.S. (+1)</option>
<option value="ye" data-otp-enabled="false">Yemen (+967)</option>
<option value="zm" data-otp-enabled="false">Zambia (+260)</option>
<option value="zw" data-otp-enabled="false">Zimbabwe (+263)</option>
</select>
</div>
<label for="phone-number">Phone number:</label>
<input name="phone_number" id="phone-number" type="text" class="prepend full-width" data-js-hook="sms-notification-field">
<div class="sms-atl-error" id="sms-atl-error"></div>
<div class="clearfix"></div>
<div class="opt-container-section" id="otp-container" style="display:none">
<a href="#" id="btn-subcriber-change-number">Change number</a>
<label for="otp">Enter OTP:</label>
<input name="otp" id="otp" type="text" class="prepend full-width">
<p id="timer">Resend OTP in: <span id="countdown">30</span> seconds </p>
<p id="resend"> Didn't receive the OTP? <a href="#" id="resend-otp-btn">Resend OTP </a>
</p>
</div>
</div>
</div>
<input type="hidden" name="captcha_error" id="captcha_error" value="false" autocomplete="off">
<div>
<div class="grecaptcha-badge" data-style="none"
style="width: 256px; height: 60px; position: fixed; visibility: hidden; display: block; transition: right 0.3s; bottom: 14px; right: -186px; box-shadow: gray 0px 0px 5px; border-radius: 2px; overflow: hidden;">
<div class="grecaptcha-logo"><iframe title="reCAPTCHA" width="256" height="60" role="presentation" name="a-oaweji47dsgc" frameborder="0" scrolling="no"
sandbox="allow-forms allow-popups allow-same-origin allow-scripts allow-top-navigation allow-modals allow-popups-to-escape-sandbox allow-storage-access-by-user-activation"
src="https://www.recaptcha.net/recaptcha/enterprise/anchor?ar=1&k=6LcH-b0UAAAAACVQtMb14LBhflMA9y0Nmu7l_W6d&co=aHR0cHM6Ly9zdGF0dXMubXlwdXJlY2xvdWQuY29tOjQ0Mw..&hl=de&v=EGbODne6buzpTnWrrBprcfAY&size=invisible&cb=oau5nhtuu3me"></iframe>
</div>
<div class="grecaptcha-error"></div><textarea id="g-recaptcha-response-1" name="g-recaptcha-response" class="g-recaptcha-response"
style="width: 250px; height: 40px; border: 1px solid rgb(193, 193, 193); margin: 10px 25px; padding: 0px; resize: none; display: none;"></textarea>
</div>
</div><input type="submit" value="Subscribe via Text Message" class="flat-button full-width g-recaptcha" id="subscribe-btn-sms" data-disabled-text="Subscribing..." data-sitekey="6LcH-b0UAAAAACVQtMb14LBhflMA9y0Nmu7l_W6d"
data-callback="submitNewSmsSubscriber" data-error-callback="smsSubscriberCaptchaError">
<div class="terms_and_privacy_information bottom small">Message and data rates may apply. By subscribing you agree to the Atlassian
<a target="_blank" rel="noopener" href="https://www.atlassian.com/legal/product-specific-terms#statuspage-specific-terms">Terms of Service</a>, and the Atlassian
<a target="_blank" rel="noopener" href="https://www.atlassian.com/legal/privacy-policy">Privacy Policy</a>. This site is protected by reCAPTCHA and the Google
<a target="_blank" rel="noopener" href="https://policies.google.com/privacy">Privacy Policy</a> and <a target="_blank" rel="noopener" data-js-hook="captcha-terms-of-service-link" href="https://policies.google.com/terms">Terms of Service</a>
apply.</div>
</form>POST /subscriptions/webhook.json
<form id="subscribe-form-webhook" action="/subscriptions/webhook.json" accept-charset="UTF-8" data-remote="true" method="post">
<div class="control-group">
<div class="controls">
<label for="endpoint-webhooks">Webhook URL:</label>
<input type="text" name="endpoint" id="endpoint-webhooks" data-js-hook="endpoint" class="full-width" aria-describedby="url-help-block">
<p class="help-block" id="url-help-block">The URL we should send the webhooks to</p>
</div>
</div>
<div class="control-group">
<div class="controls">
<label for="email-webhooks">Email address:</label>
<input type="text" name="email" id="email-webhooks" data-js-hook="email" class="full-width" aria-describedby="email-help-block">
<p class="help-block" id="email-help-block">We'll send you email if your endpoint fails</p>
</div>
</div>
<input type="hidden" name="captcha_error" id="captcha_error" value="false" autocomplete="off">
<div>
<div class="grecaptcha-badge" data-style="none"
style="width: 256px; height: 60px; position: fixed; visibility: hidden; display: block; transition: right 0.3s; bottom: 14px; right: -186px; box-shadow: gray 0px 0px 5px; border-radius: 2px; overflow: hidden;">
<div class="grecaptcha-logo"><iframe title="reCAPTCHA" width="256" height="60" role="presentation" name="a-wblab53clybd" frameborder="0" scrolling="no"
sandbox="allow-forms allow-popups allow-same-origin allow-scripts allow-top-navigation allow-modals allow-popups-to-escape-sandbox allow-storage-access-by-user-activation"
src="https://www.recaptcha.net/recaptcha/enterprise/anchor?ar=1&k=6LcQ-b0UAAAAAJjfdwO_-ozGC-CzWDj4Pm1kJ2Ah&co=aHR0cHM6Ly9zdGF0dXMubXlwdXJlY2xvdWQuY29tOjQ0Mw..&hl=de&v=EGbODne6buzpTnWrrBprcfAY&size=invisible&cb=oyovuoqg1g2s"></iframe>
</div>
<div class="grecaptcha-error"></div><textarea id="g-recaptcha-response-2" name="g-recaptcha-response" class="g-recaptcha-response"
style="width: 250px; height: 40px; border: 1px solid rgb(193, 193, 193); margin: 10px 25px; padding: 0px; resize: none; display: none;"></textarea>
</div><iframe style="display: none;"></iframe>
</div><input type="submit" value="Subscribe" to="" notifications="" class="flat-button full-width g-recaptcha" id="subscribe-btn-webhook" data-disabled-text="Subscribing..." data-sitekey="6LcQ-b0UAAAAAJjfdwO_-ozGC-CzWDj4Pm1kJ2Ah"
data-callback="submitNewWebhookSubscriber" data-error-callback="webhookSubscriberCaptchaError">
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x Get email notifications whenever Genesys Cloud creates, updates or resolves an incident. Email address: Enter OTP: Resend OTP in: seconds Didn't receive the OTP? Resend OTP This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Get text message notifications whenever Genesys Cloud creates or resolves an incident. Country code: Afghanistan (+93) Albania (+355) Algeria (+213) American Samoa (+1) Andorra (+376) Angola (+244) Anguilla (+1) Antigua and Barbuda (+1) Argentina (+54) Armenia (+374) Aruba (+297) Australia/Cocos/Christmas Island (+61) Austria (+43) Azerbaijan (+994) Bahamas (+1) Bahrain (+973) Bangladesh (+880) Barbados (+1) Belarus (+375) Belgium (+32) Belize (+501) Benin (+229) Bermuda (+1) Bolivia (+591) Bosnia and Herzegovina (+387) Botswana (+267) Brazil (+55) Brunei (+673) Bulgaria (+359) Burkina Faso (+226) Burundi (+257) Cambodia (+855) Cameroon (+237) Canada (+1) Cape Verde (+238) Cayman Islands (+1) Central Africa (+236) Chad (+235) Chile (+56) China (+86) Colombia (+57) Comoros (+269) Congo (+242) Congo, Dem Rep (+243) Costa Rica (+506) Croatia (+385) Cyprus (+357) Czech Republic (+420) Denmark (+45) Djibouti (+253) Dominica (+1) Dominican Republic (+1) Egypt (+20) El Salvador (+503) Equatorial Guinea (+240) Estonia (+372) Ethiopia (+251) Faroe Islands (+298) Fiji (+679) Finland/Aland Islands (+358) France (+33) French Guiana (+594) French Polynesia (+689) Gabon (+241) Gambia (+220) Georgia (+995) Germany (+49) Ghana (+233) Gibraltar (+350) Greece (+30) Greenland (+299) Grenada (+1) Guadeloupe (+590) Guam (+1) Guatemala (+502) Guinea (+224) Guyana (+592) Haiti (+509) Honduras (+504) Hong Kong (+852) Hungary (+36) Iceland (+354) India (+91) Indonesia (+62) Iraq (+964) Ireland (+353) Israel (+972) Italy (+39) Jamaica (+1) Japan (+81) Jordan (+962) Kenya (+254) Korea, Republic of (+82) Kosovo (+383) Kuwait (+965) Kyrgyzstan (+996) Laos (+856) Latvia (+371) Lebanon (+961) Lesotho (+266) Liberia (+231) Libya (+218) Liechtenstein (+423) Lithuania (+370) Luxembourg (+352) Macao (+853) Macedonia (+389) Madagascar (+261) Malawi (+265) Malaysia (+60) Maldives (+960) Mali (+223) Malta (+356) Martinique (+596) Mauritania (+222) Mauritius (+230) Mexico (+52) Monaco (+377) Mongolia (+976) Montenegro (+382) Montserrat (+1) Morocco/Western Sahara (+212) Mozambique (+258) Namibia (+264) Nepal (+977) Netherlands (+31) New Zealand (+64) Nicaragua (+505) Niger (+227) Nigeria (+234) Norway (+47) Oman (+968) Pakistan (+92) Palestinian Territory (+970) Panama (+507) Paraguay (+595) Peru (+51) Philippines (+63) Poland (+48) Portugal (+351) Puerto Rico (+1) Qatar (+974) Reunion/Mayotte (+262) Romania (+40) Russia/Kazakhstan (+7) Rwanda (+250) Samoa (+685) San Marino (+378) Saudi Arabia (+966) Senegal (+221) Serbia (+381) Seychelles (+248) Sierra Leone (+232) Singapore (+65) Slovakia (+421) Slovenia (+386) South Africa (+27) Spain (+34) Sri Lanka (+94) St Kitts and Nevis (+1) St Lucia (+1) St Vincent Grenadines (+1) Sudan (+249) Suriname (+597) Swaziland (+268) Sweden (+46) Switzerland (+41) Taiwan (+886) Tajikistan (+992) Tanzania (+255) Thailand (+66) Togo (+228) Tonga (+676) Trinidad and Tobago (+1) Tunisia (+216) Turkey (+90) Turks and Caicos Islands (+1) Uganda (+256) Ukraine (+380) United Arab Emirates (+971) United Kingdom (+44) United States (+1) Uruguay (+598) Uzbekistan (+998) Venezuela (+58) Vietnam (+84) Virgin Islands, British (+1) Virgin Islands, U.S. (+1) Yemen (+967) Zambia (+260) Zimbabwe (+263) Phone number: Change number Enter OTP: Resend OTP in: 30 seconds Didn't receive the OTP? 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GENESYS CLOUD SYSTEM STATUS All Systems Operational Normal Operations Degraded Operations Partial Outage Outage Under Maintenance * * Americas * EMEA * APAC ServiceAmericas (Sao Paulo)Americas (US East)Americas (US West)Americas (Canada)Asia Pacific (Mumbai)Asia Pacific (Sydney)Asia Pacific (Tokyo)Asia Pacific (Seoul)EMEA (Dublin)EMEA (Frankfurt)EMEA (London)FedRAMPEMEA (Zurich)EMEA (UAE)Asia Pacific (Osaka) Platform Login Inbound Calls IVR ACD Routing Outbound Calls GenesysCloud Soft Phone Chat Screen Share Co-Browse Email Social Scripts Voicemail Video Workforce Optimization Reporting Recording Quality Management Data Sync Integrations Directory Fax Documents GENESYS CLOUD PLATFORM AVAILABILITY* Americas (Sao Paulo) Americas (US East) Americas (US West) Americas (Canada) FedRAMP Asia Pacific (Mumbai) Asia Pacific (Sydney) Asia Pacific (Tokyo) Asia Pacific (Seoul) Asia Pacific (Osaka) EMEA (Dublin) EMEA (Frankfurt) EMEA (London) EMEA (Zurich) EMEA (UAE) August 99.97% 99.98% 99.97% 99.98% 99.98% 99.99% 99.99% 99.99% 99.99% 99.99% 99.98% 99.98% 99.98% 99.97% 99.99% July 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% June 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% May 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% April 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% March 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% February 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 99.97% 100% 100% 100% January 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% December 100% 100% 100% 100% 100% 100% 100% 100% 100% - 100% 100% 100% - - November 100% 100% 100% 100% 100% 100% 100% 100% 100% - 100% 100% 100% - - October 100% 100% 100% 100% 100% 100% 100% 100% 100% - 100% 100% 100% - - September 100% 100% 99.81% 100% 100% 100% 100% 100% 100% - 100% 99.99% 100% - - August 99.99% 100% 100% 100% 100% 100% 100% 100% 100% - 100% 100% 100% - - July 100% 100% 99.92% 100% 100% 100% 100% 100% 100% - 100% 100% 99.63% - - June 100% 100% 100% 100% 100% 100% 100% 100% 100% - 100% 100% 100% - - May 100% 100% 100% 100% 100% 100% 99.37% 100% 100% - 100% 100% 100% - - April 100% 100% 100% 100% 100% 100% 100% 100% 100% - 100% 100% 100% - - March 100% 100% 100% 100% 100% 100% 100% 100% 100% - 100% 100% 100% - - February 100% 100% 100% 100% 100% 100% 100% 100% 100% - 100% 99.34% 100% - - January 100% 100% 100% 100% 100% 100% 100% 100% 100% - 100% 100% 100% - - * Platform availability may not reflect customer availability Platform Operational Americas (Sao Paulo) Operational Americas (US East) Operational Americas (US West) Operational Americas (Canada) Operational Asia Pacific (Mumbai) Operational Asia Pacific (Sydney) Operational Asia Pacific (Tokyo) Operational Asia Pacific (Seoul) Operational EMEA (Dublin) Operational EMEA (Frankfurt) Operational EMEA (London) Operational FedRAMP Operational EMEA (Zurich) Operational EMEA (UAE) Operational Asia Pacific (Osaka) Operational Login Operational Americas (Sao Paulo) Operational Americas (US East) Operational Americas (US West) Operational Americas (Canada) Operational Asia Pacific (Mumbai) Operational Asia Pacific (Sydney) Operational Asia Pacific (Tokyo) Operational Asia Pacific (Seoul) Operational EMEA (Dublin) Operational EMEA (Frankfurt) Operational EMEA (London) Operational FedRAMP Operational EMEA (Zurich) Operational EMEA (UAE) Operational Asia Pacific (Osaka) Operational Inbound Calls Operational Americas (Sao Paulo) Operational Americas (US East) Operational Americas (US West) Operational Americas (Canada) Operational Asia Pacific (Mumbai) Operational Asia Pacific (Sydney) Operational Asia Pacific (Tokyo) Operational Asia Pacific (Seoul) Operational EMEA (Dublin) Operational EMEA (Frankfurt) Operational EMEA (London) Operational FedRAMP Operational EMEA (Zurich) Operational EMEA (UAE) Operational Asia Pacific (Osaka) Operational IVR Operational Americas (Sao Paulo) Operational Americas (US East) Operational Americas (US West) Operational Americas (Canada) Operational Asia Pacific (Mumbai) Operational Asia Pacific (Sydney) Operational Asia Pacific (Tokyo) Operational Asia Pacific (Seoul) Operational EMEA (Dublin) Operational EMEA (Frankfurt) Operational EMEA (London) Operational FedRAMP Operational EMEA (Zurich) Operational EMEA (UAE) Operational Asia Pacific (Osaka) Operational ACD Routing Operational Americas (Sao Paulo) Operational Americas (US East) Operational Americas (US West) Operational Americas (Canada) Operational Asia Pacific (Mumbai) Operational Asia Pacific (Sydney) Operational Asia Pacific (Tokyo) Operational Asia Pacific (Seoul) Operational EMEA (Dublin) Operational EMEA (Frankfurt) Operational EMEA (London) Operational FedRAMP Operational EMEA (Zurich) Operational EMEA (UAE) Operational Asia Pacific (Osaka) Operational Outbound Calls Operational Americas (Sao Paulo) Operational Americas (US East) Operational Americas (US West) Operational Americas (Canada) Operational Asia Pacific (Mumbai) Operational Asia Pacific (Sydney) Operational Asia Pacific (Tokyo) Operational Asia Pacific (Seoul) Operational EMEA (Dublin) Operational EMEA (Frankfurt) Operational EMEA (London) Operational FedRAMP Operational EMEA (Zurich) Operational EMEA (UAE) Operational Asia Pacific (Osaka) Operational GenesysCloud Soft Phone Operational Americas (Sao Paulo) Operational Americas (US East) Operational Americas (US West) Operational Americas (Canada) Operational Asia Pacific (Mumbai) Operational Asia Pacific (Sydney) Operational Asia Pacific (Tokyo) Operational Asia Pacific (Seoul) Operational EMEA (Dublin) Operational EMEA (Frankfurt) Operational EMEA (London) Operational FedRAMP Operational EMEA (Zurich) Operational EMEA (UAE) Operational Asia Pacific (Osaka) Operational Chat Operational Americas (Sao Paulo) Operational Americas (US East) Operational Americas (US West) Operational Americas (Canada) Operational Asia Pacific (Mumbai) Operational Asia Pacific (Sydney) Operational Asia Pacific (Tokyo) Operational Asia Pacific (Seoul) Operational EMEA (Dublin) Operational EMEA (Frankfurt) Operational EMEA (London) Operational FedRAMP Operational EMEA (Zurich) Operational EMEA (UAE) Operational Asia Pacific (Osaka) Operational Screen Share Operational Americas (Sao Paulo) Operational Americas (US East) Operational Americas (US West) Operational Americas (Canada) Operational Asia Pacific (Mumbai) Operational Asia Pacific (Sydney) Operational Asia Pacific (Tokyo) Operational Asia Pacific (Seoul) Operational EMEA (Dublin) Operational EMEA (Frankfurt) Operational EMEA (London) Operational FedRAMP Operational EMEA (Zurich) Operational EMEA (UAE) Operational Asia Pacific (Osaka) Operational Co-Browse Operational Americas (Sao Paulo) Operational Americas (US East) Operational Americas (US West) Operational Americas (Canada) Operational Asia Pacific (Mumbai) Operational Asia Pacific (Sydney) Operational Asia Pacific (Tokyo) Operational Asia Pacific (Seoul) Operational EMEA (Dublin) Operational EMEA (Frankfurt) Operational EMEA (London) Operational FedRAMP Operational EMEA (Zurich) Operational EMEA (UAE) Operational Asia Pacific (Osaka) Operational Email Operational Americas (Sao Paulo) Operational Americas (US East) Operational Americas (US West) Operational Americas (Canada) Operational Asia Pacific (Mumbai) Operational Asia Pacific (Sydney) Operational Asia Pacific (Tokyo) Operational Asia Pacific (Seoul) Operational EMEA (Dublin) Operational EMEA (Frankfurt) Operational EMEA (London) Operational FedRAMP Operational EMEA (Zurich) Operational EMEA (UAE) Operational Asia Pacific (Osaka) Operational Social Operational Americas (Sao Paulo) Operational Americas (US East) Operational Americas (US West) Operational Americas (Canada) Operational Asia Pacific (Mumbai) Operational Asia Pacific (Sydney) Operational Asia Pacific (Tokyo) Operational Asia Pacific (Seoul) Operational EMEA (Dublin) Operational EMEA (Frankfurt) Operational EMEA (London) Operational FedRAMP Operational EMEA (Zurich) Operational EMEA (UAE) Operational Asia Pacific (Osaka) Operational Scripts Operational Americas (Sao Paulo) Operational Americas (US East) Operational Americas (US West) Operational Americas (Canada) Operational Asia Pacific (Mumbai) Operational Asia Pacific (Sydney) Operational Asia Pacific (Tokyo) Operational Asia Pacific (Seoul) Operational EMEA (Dublin) Operational EMEA (Frankfurt) Operational EMEA (London) Operational FedRAMP Operational EMEA (Zurich) Operational EMEA (UAE) Operational Asia Pacific (Osaka) Operational Voicemail Operational Americas (Sao Paulo) Operational Americas (US East) Operational Americas (US West) Operational Americas (Canada) Operational Asia Pacific (Mumbai) Operational Asia Pacific (Sydney) Operational Asia Pacific (Tokyo) Operational Asia Pacific (Seoul) Operational EMEA (Dublin) Operational EMEA (Frankfurt) Operational EMEA (London) Operational FedRAMP Operational EMEA (Zurich) Operational EMEA (UAE) Operational Asia Pacific (Osaka) Operational Video Operational Americas (Sao Paulo) Operational Americas (US East) Operational Americas (US West) Operational Americas (Canada) Operational Asia Pacific (Mumbai) Operational Asia Pacific (Sydney) Operational Asia Pacific (Tokyo) Operational Asia Pacific (Seoul) Operational EMEA (Dublin) Operational EMEA (Frankfurt) Operational EMEA (London) Operational FedRAMP Operational EMEA (Zurich) Operational EMEA (UAE) Operational Asia Pacific (Osaka) Operational Workforce Optimization Operational Americas (Sao Paulo) Operational Americas (US East) Operational Americas (US West) Operational Americas (Canada) Operational Asia Pacific (Mumbai) Operational Asia Pacific (Sydney) Operational Asia Pacific (Tokyo) Operational Asia Pacific (Seoul) Operational EMEA (Dublin) Operational EMEA (Frankfurt) Operational EMEA (London) Operational FedRAMP Operational EMEA (Zurich) Operational EMEA (UAE) Operational Asia Pacific (Osaka) Operational Reporting Operational Americas (Sao Paulo) Operational Americas (US East) Operational Americas (US West) Operational Americas (Canada) Operational Asia Pacific (Mumbai) Operational Asia Pacific (Sydney) Operational Asia Pacific (Tokyo) Operational Asia Pacific (Seoul) Operational EMEA (Dublin) Operational EMEA (Frankfurt) Operational EMEA (London) Operational FedRAMP Operational EMEA (Zurich) Operational EMEA (UAE) Operational Asia Pacific (Osaka) Operational Recording Operational Americas (Sao Paulo) Operational Americas (US East) Operational Americas (US West) Operational Americas (Canada) Operational Asia Pacific (Mumbai) Operational Asia Pacific (Sydney) Operational Asia Pacific (Tokyo) Operational Asia Pacific (Seoul) Operational EMEA (Dublin) Operational EMEA (Frankfurt) Operational EMEA (London) Operational FedRAMP Operational EMEA (Zurich) Operational EMEA (UAE) Operational Asia Pacific (Osaka) Operational Quality Management Operational Americas (Sao Paulo) Operational Americas (US East) Operational Americas (US West) Operational Americas (Canada) Operational Asia Pacific (Mumbai) Operational Asia Pacific (Sydney) Operational Asia Pacific (Tokyo) Operational Asia Pacific (Seoul) Operational EMEA (Dublin) Operational EMEA (Frankfurt) Operational EMEA (London) Operational FedRAMP Operational EMEA (Zurich) Operational EMEA (UAE) Operational Asia Pacific (Osaka) Operational Data Sync Integrations Operational Americas (Sao Paulo) Operational Americas (US East) Operational Americas (US West) Operational Americas (Canada) Operational Asia Pacific (Mumbai) Operational Asia Pacific (Sydney) Operational Asia Pacific (Tokyo) Operational Asia Pacific (Seoul) Operational EMEA (Dublin) Operational EMEA (Frankfurt) Operational EMEA (London) Operational FedRAMP Operational EMEA (Zurich) Operational EMEA (UAE) Operational Asia Pacific (Osaka) Operational Directory Operational Americas (Sao Paulo) Operational Americas (US East) Operational Americas (US West) Operational Americas (Canada) Operational Asia Pacific (Mumbai) Operational Asia Pacific (Sydney) Operational Asia Pacific (Tokyo) Operational Asia Pacific (Seoul) Operational EMEA (Dublin) Operational EMEA (Frankfurt) Operational EMEA (London) Operational FedRAMP Operational EMEA (Zurich) Operational EMEA (UAE) Operational Asia Pacific (Osaka) Operational Fax Operational Americas (Sao Paulo) Operational Americas (US East) Operational Americas (US West) Operational Americas (Canada) Operational Asia Pacific (Mumbai) Operational Asia Pacific (Sydney) Operational Asia Pacific (Tokyo) Operational Asia Pacific (Seoul) Operational EMEA (Dublin) Operational EMEA (Frankfurt) Operational EMEA (London) Operational FedRAMP Operational EMEA (Zurich) Operational EMEA (UAE) Operational Asia Pacific (Osaka) Operational Documents Operational Americas (Sao Paulo) Operational Americas (US East) Operational Americas (US West) Operational Americas (Canada) Operational Asia Pacific (Mumbai) Operational Asia Pacific (Sydney) Operational Asia Pacific (Tokyo) Operational Asia Pacific (Seoul) Operational EMEA (Dublin) Operational EMEA (Frankfurt) Operational EMEA (London) Operational FedRAMP Operational EMEA (Zurich) Operational EMEA (UAE) Operational Asia Pacific (Osaka) Operational Operational Degraded Performance Partial Outage Major Outage Maintenance Past Incidents Sep 17, 2024 No incidents reported today. Sep 16, 2024 No incidents reported. Sep 15, 2024 No incidents reported. Sep 14, 2024 No incidents reported. Sep 13, 2024 No incidents reported. Sep 12, 2024 No incidents reported. Sep 11, 2024 No incidents reported. Sep 10, 2024 No incidents reported. Sep 9, 2024 No incidents reported. Sep 8, 2024 No incidents reported. Sep 7, 2024 CIDR Expansion and Requirements Notification: (FedRAMP) Completed - All CIDR cutover operations have been completed. Sep 7, 07:32 EDT Update - Voice Media Services, Screen Recording Media Services, and Phone Registration SIP Services are now live on the Genesys FedRAMP CIDR range. FedRAMP CIDR cutover will continue during off-peak hours tonight. Check back for daily updates. Sep 6, 08:45 EDT Update - Media Service for video chat is live on the Genesys FedRAMP CIDR range. FedRAMP CIDR cutover will continue during off-peak hours tonight. Check back for daily updates. Sep 5, 08:49 EDT Update - FedRAMP CIDR cutover will continue during off-peak hours tonight. Check back for daily updates. Sep 4, 08:43 EDT Update - FedRAMP CIDR cutover will begin during off-peak hours tonight. Check back for daily updates. Sep 3, 08:59 EDT Update - FedRAMP CIDR cutover has been rescheduled for Tuesday, September 3rd. Daily updates will resume Tuesday morning at 9am ET. Aug 29, 09:01 EDT Update - FedRAMP CIDR cutover has not yet started. Check back for daily updates. Aug 28, 08:50 EDT Update - FedRAMP CIDR cutover has not yet started. Check back for daily updates. Aug 27, 08:57 EDT Scheduled - As previously announced May 28th, 2024, Genesys Cloud's FedRAMP media services will fully migrate FedRAMP [US East 2 (Ohio)] to a Genesys-owned CIDR block beginning the week of August 26, 2024. Genesys is also expanding the RTP port range. These changes will occur in the FedRAMP region during off-peak hours. Customers who experience issues should check their firewall, refresh WebRTC clients, and cycle managed hardware phones for GCV and BYOC Cloud. Customers who have not implemented the firewall rules should contact their network administrator immediately to avoid service disruption. For more information, visit https://help.mypurecloud.com/articles/2024-genesys-cidr-expansion-fedramp/ Daily updates will be provided to this notification at 9am ET beginning Tuesday, August 27th, 2024. Aug 21, 14:06 EDT Sep 6, 2024 No incidents reported. Sep 5, 2024 No incidents reported. Sep 4, 2024 No incidents reported. Sep 3, 2024 No incidents reported. ← Incident History Powered by Atlassian Statuspage Español日本語Português (Brasil) Powered by Localize English