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Submission: On November 24 via manual from SA — Scanned from DE
Submission: On November 24 via manual from SA — Scanned from DE
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Text Content
* Agenda * Venue * FAQ * Register now 11/26/2024 09:00 am FUTURE OF CX IN SAUDI ARABIA Riyadh STEP INTO AN AI DRIVEN WORLD CX is evolving, so is your workforce. We are at the dawn of major changes induced by the possibilities offered by AI. Stay ahead of the curve and join us at our Exclusive Future of CX in Saudi Arabia event in Crown Plaza RDC. Discover how you can make use of all the latest technology advancements with live demos and in-depth discussions to ensure better efficiency for your workforce and deliver better customer satisfaction. Join us for exciting announcements and experiences. Crown Plaza RDC Crowne Plaza Riyadh Rdc Hotel & Convention, an IHG Hotel, Wadi Al Muaydin, Riyadh Saudi Arabia Get directions SAVE YOUR SPOT Welcome back Not You? Email* First Name* Last Name* C-LevelVPDirectorManagerPrincipalEngineer / ArchitectConsultantAnalystPartnerStaffUnknown Level* ClaimsCollectionsContact Centre ManagementCustomer ExperienceCustomer ServiceEcommerce/Digital ChannelsFinanceHuman ResourcesInfluencerInformation TechnologyIT ArchitectureIT InfrastructureIVRMarketingOperations/Process ManagementProduction ManagementPurchasingSalesUnknown Function* Company Name* Telephone* Country* State/Province* Your Website* City* Job Title* BankingBusiness ServicesCapital MarketsCommunicationsConsumer ProductsDefense & IntelligenceEducation & Non-ProfitEnergy & UtilitiesEntertainmentGovernmentInsuranceLife SciencesLogisticsManufacturingPayorsProvidersRetailersTechnologyTravel & HospitalityRetail BankingOther Industry* Just researchingGathering business requirementsComparing solutionsReady for a conversation Level of Interest* 1-2021-5051-100101-300301-500501-1000>1000No Contact CentreDon't Know Number of Agent Seats* Yes. Keep me informed via email or telephone regarding Genesys information. By providing your information, you agree to our privacy policy. Hello, Thank you for registering to our event Future of CX in Saudi Arabia, we will confirm your participation via email. Thanks for your patience and understanding. The Genesys Team EXPERIENCE AN AI-POWERED CX Be the first to discover our cutting edge solutions designed to transform how business engage with their customers and employees. Witness exciting announcements that will set the stage for CX in Saudi Arabia, Meet and network with top executives, directors, and VIP guests who are shaping the industry’s future. Don’t miss opportunity to be part of a transformative experience! AGENDA AGENDA TUESDAY, 26 NOVEMBER 2024 09:15 am – 09:45 am Welcome and Registration 09:50 am – 10:00 am Opening Remarks Mashael Aljobair, Senior Solution Consultant, Genesys Farah Althinayyan, Solution Consultant, Genesys 10:00 am – 10:30 am Opening Key Note | Shaping the Future of CX in Saudi - Key Innovations & Announcements Ahmad Sidawi, GM, Genesys Saudi Arabia 10:30 am – 10:45 am Emerging Trends Transforming Customer Experience in Saudi Arabia Mohamad El-Hinnawi, Partner – Digital & Experience Consulting, PWC 10:45 am – 11:05 am Mastering the Complex Landscape of AI-Driven CX Technology Ahmed Zaghmouri, Senior Director, Global Presales Field Insights, Genesys 11:05 am – 11:30 am Coffee Break 11:30 am – 11:50 am Cloud Transformation | Compliance & Security Hesham Galal, Head of Solution Architects, Amazon Web Services Saudi Arabia Hussain Dibas, Senior Solutions Consultant, Genesys 11:50 am – 12:05 pm Customer Success Story: The Cloud Transformation of eXtra (United Electronics Co.) Othman Alaqeel, Customer Experience Development Director, eXtra (United Electronics Co.) 12:15 pm – 12:45 pm Q&A with the Experts Ahmad Sidawi, GM of Saudi Arabia & Bahrain, Genesys Ahmed Zaghmouri, Senior Director, Global Presales Field Insights, Genesys Mohamad El-Hinnawi, Partner – Digital & Experience Consulting, PWC 12:45 pm – 02:00 pm Lunch break & Networking 02:00 pm – 02:40 pm Panel | Beyond Expectations: Transforming Customer Experience in Saudi Arabia Moderator: Moaz Bulbul, Banking Country Lead, Genesys Panelists: Rasha Mogaddam, Group VP, Customer care at Beyond One. Ahmed Sallam, Group Patient Access Executive Director at Dr. Samir Abbas Hospital Omar Abdulmuttalib, Customer Experience Process Manager at Al Majdoui Motors Marko Popović, Director, Solution Consulting, Customer Workflows – EMEA South at ServiceNow 02:40 pm – 03:00 pm Prayer Break 03:00 pm – 03:30 pm Demo Time: AI Shaping the future of CX Hussain Dibas, Senior Solution Consultant, Genesys Mashael Aljobair, Senior Solution Consultant, Genesys Farah Althinayyan, Solution Consultant, Genesys 03:30 pm – 04:00 pm Awards Ceremony 04:00 pm – 04:15 pm Closing Remarks Ahmad Sidawi, GM of Saudi Arabia & Bahrain, Genesys Farah Althinayyan, Solution Consultant, Genesys CROWN PLAZA RDC Crowne Plaza Riyadh Rdc Hotel & Convention, an IHG Hotel, Wadi Al Muaydin, Riyadh Saudi Arabia Get directions FREQUENTLY ASKED QUESTIONS WHEN WILL MY REGISTRATION BE CONFIRMED? Your registration will be confirmed via the e-mail you entered. As soon as your presence will be approved, you will receive a communication from our team. Be sure to whitelist the @genesys.com domain! WILL THERE BE WI-FI? Yes, the venue will provide complimentary Wi-Fi. IS THERE A VALET PARKING? Yes, Crowne Plaza RDC is fully equipped with staff to park your car. IS THE VENUE ACCESSIBLE BY WHEELCHAIR? The venue is fully equipped to provide access by wheelchair. Should you require any special assistance, please contact us at cyril.largent@genesys.com or bashar.noueihed@genesys.com. Talk to Genesys today Contact us * Products * Genesys Cloud CX * Genesys Cloud EX * AppFoundry * All platform capabilities * Pricing * Demo * Support * Login * Product support * Professional services * Genesys Knowledge Network * Communities * Training and certification * Developer Centre * System status * Resources * Reports and guides * Demos and videos * Webinars and events * Blog * Podcast * Resources * Experience orchestration * Customer Stories * Partners * Partners * Strategic alliances * Channel partners * AppFoundry partners * System integrators * Independent consultants * Partner portal * Company * Careers * Global offices * Leadership * Sustainability * Trust * Awards * Newsroom * Legal Connect with Genesys Stay connected with the latest articles, industry stories, product updates and more. Subscribe to newsletter * Terms of use * Privacy policy * Email subscription * Accessibility * Sitemap * Cookies Settings Copyright © 2024 Genesys. All rights reserved. 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