productioncommunity.publicmobile.ca Open in urlscan Pro
18.67.76.30  Public Scan

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ANNOUNCEMENTS


[NEW] DROPPED CALLS

Ck_PM
posted yesterday


[UPDATE] INTRODUCING MOBILE KLINIK DEVICE REWARDS

J_PM
posted 04-11-2024


CONTINUED ENHANCEMENTS TO THE PUBLIC MOBILE APP

Ck_PM
posted 2 weeks ago


EXCITING NEW REWARD: UP TO $100 CASHBACK WITH NEO FINANCIAL

Ck_PM
posted 2 weeks ago


LONGER THAN NORMAL SUPPORT WAIT TIMES

Tiana_V
posted 05-10-2024


UPCOMING CHANGES TO OUR OLD REWARDS PROGRAM

J_PM
posted 03-06-2024
View More


TRENDING TOPICS

The Community is an active and collaborative place to learn more about events
and ask questions to fellow fans! Check out our most popular conversations
happening right now!


 * DID NOT GET ANY REWARDS/POINTS FOR LOYALTY
   
   by cjcc823


 * [NEW] DROPPED CALLS
   
   by Ck_PM


 * CONTINUED ENHANCEMENTS TO THE PUBLIC MOBILE APP
   
   by Ck_PM


 * [DONE] SCHEDULED MAINTENANCE ON MAY 26
   
   by Ck_PM


 * DROPPED CALLS, LEAVING PM
   
   by JPskier


 * EXCITING NEW REWARD: UP TO $100 CASHBACK WITH NEO FINANCIAL
   
   by Ck_PM


 * NEW $19 1GB AND $29 10GB IN MY ACCOUNT!
   
   by fixin1


 * USING 5G CANADA/US PLAN IN FLORIDA (GULF SIDE NEAR DUNEDIN) WITH
   NON-WHITELISTED VOLTE PHONE
   
   by eddieO


 * DID NOT GET ANY REWARDS/POINTS FOR LOYALTY
   
   by cjcc823


 * [NEW] DROPPED CALLS
   
   by Ck_PM


 * CONTINUED ENHANCEMENTS TO THE PUBLIC MOBILE APP
   
   by Ck_PM


RECENT DISCUSSIONS

Sorted by: Recent topics Recent replies Most viewed Most commented
Ask a question


HOW TO UNDO A PAYMENT FROM THE WRONG ACCOUNT

Yesterday I tried logging into my account to renew my plan and forgot which
email I made the account under. I ended up finding the original email but the
problem is that somehow the first email I used already had an unactivated
account and so I made ...

13m ago
|
Posted in Get Support
by Alich • Great Neighbour / Super Voisin
 * 6 Views
 * 2 replies
 * 0 Bravos


TEXTING

Been 5 days since I activated my account, still cannot send or receive a text
unless i am connected to wifi.

32m ago
|
Posted in Get Support
by CWbear • Great Neighbour / Super Voisin
 * 35 Views
 * 7 replies
 * 0 Bravos


SHOULD I SWITCH PLANS?

My current subscription is the $102/90-day , 60GB Data @ 4G Plan (expiring next
week)...plus I got the 240Gb bonus a while back (60 days left and I used none of
it so far)I use about 12-15 GB per month of data.If I switch to the $29/mth 10
GB @4G pla...

42m ago
|
Posted in Get Support
by BoomerB • Great Neighbour / Super Voisin
 * 71 Views
 * 9 replies
 * 0 Bravos


INVALID REFERRAL CODE

I'm a new subscriber but my referral code is invalid when my friend tries to use
it.  Any suggestion?

44m ago
|
Posted in Get Support
by YweR • Great Neighbour / Super Voisin
 * 31 Views
 * 2 replies
 * 0 Bravos


TRANSFERRING PHONE NUMBER ISSUE.

Hi thereI am having trouble activating my account. I have gone through the
process, paid for the month and attempted to transfer my old number. It has
approved that but requires me to verify the transfer by receiving a text. The
number I have transfe...

52m ago
|
Posted in Get Support
by Carolsinc • Great Neighbour / Super Voisin
 * 55 Views
 * 7 replies
 * 0 Bravos


CREDIT CARD UPDATE

HOW CAN I UPDATE MY CREDIT CARD? 

2 hours ago
|
Posted in Get Support
by Iranpruad • Great Neighbour / Super Voisin
 * 69 Views
 * 5 replies
 * 0 Bravos


CANNOT RECEIVE VERIFICATION CODE FROM SOME APP/WEBSITE

After I’ve ported my number with Public Mobile (for a few months) now.  I’m
starting to notice that I can’t receive verification code via sms from certain
apps/websites.  For example, oversea banking.  All of these use my Canadian
phone number and it...

2 hours ago
|
Posted in Get Support
by Kalo329 • Great Neighbour / Super Voisin
 * 54 Views
 * 3 replies
 * 1 Bravos


ESIM ISSUES

Need to Change from ESIM to Physical Sim but cannot complete the activation on
the ESIM because device is not compatible.  Does anyone know how to do this
since i cant finish my registration?  If not does anyone know how to cancel the
service without...

2 hours ago
|
Posted in Get Support
by MasonT2024 • Great Neighbour / Super Voisin
 * 39 Views
 * 3 replies
 * 0 Bravos


SUBSCRIPTION

My subscription with public mobile ends today. Should it not be by midnight on
the day? Unfortunately, PM has already cancelled my number meaning I cant
transfer it to another provider. Should it not end by midnight? The other
provider has requested ...

3 hours ago
|
Posted in Get Support
by Debbybassey • Great Neighbour / Super Voisin
 * 83 Views
 * 5 replies
 * 0 Bravos


ACCOUNTS

I have 2 accounts but I can log in to only 1 How do I log in to the other
account

4 hours ago
|
Posted in Get Support
by suered • Great Neighbour / Super Voisin
 * 77 Views
 * 3 replies
 * 1 Bravos


RE: INVOICE BEYOND 12 MONTHS

Can you tell me where I can see the current bill please?

4 hours ago
|
Posted in Get Support
by YueWu • Great Neighbour / Super Voisin
 * 96 Views
 * 3 replies
 * 0 Bravos


INVOICE BEYOND 12 MONTHS

Hi,i'd like to get invoices from July 2021 to June 2023.Please advise.

5 hours ago
|
Posted in Get Support
by SilkESL • Great Neighbour / Super Voisin
 * 95 Views
 * 4 replies
 * 0 Bravos


PROBLEM RELATED TO SUBSCRIPTION CANCELLATION

Hi Community,I just moved outside Canada and will probably never return there,
so I have to cancel my public mobile subscription. However, when I tried to log
in to my account, I could not pass the two-step authentication because I could
not receive ...

5 hours ago
|
Posted in Get Support
by ZBL • Great Neighbour / Super Voisin
 * 81 Views
 * 2 replies
 * 0 Bravos


MONTHLY INVOICE INCREASE

Why did my monthly bill increase???  May 10, 2024 $32.77 - June 9, 2024 - $
39.55

5 hours ago
|
Posted in Get Support
by dellen • Great Neighbour / Super Voisin
 * 123 Views
 * 10 replies
 * 0 Bravos


TEXTING ISSUES

I have an iPhone and can only receive texts from other iPhone users, not Android
users. I have another iPhone with a different service provider where I have zero
issues. I have no users on my ‘Blocked’ users list. 

6 hours ago
|
Posted in Get Support
by DJ123 • Great Neighbour / Super Voisin
 * 91 Views
 * 6 replies
 * 0 Bravos


NUMBER TRANSFER

Hi, new to Public Mobile. I tried transferring my number over from my previous
carrier (Fonus VoIP) and under the Public app it says it was successfully
transferred and shows the number. I can make calls with it but it won’t send or
receive text mess...

7 hours ago
|
Posted in Get Support
by BLP- • Great Neighbour / Super Voisin
 * 72 Views
 * 4 replies
 * 0 Bravos


SIM

I bought a new plan with newSIM on 1 June ,until now i Dont catch that Why

8 hours ago
|
Posted in Get Support
by Halazakeya123 • Great Neighbour / Super Voisin
 * 58 Views
 * 1 replies
 * 0 Bravos


RESOLVED! INTERNATIONAL CALLS/TEXTS OUTSIDE CANADA

Hi,I'm planning to travel outside Canada and am unsure if I can receive text
messages or calls while abroad. During my previous trip to Asia, I was unable to
receive SMS or calls. I remember my plan should cover international calls and
texts, but it ...

12 hours ago
|
Posted in Get Support
by jliu322 • Great Neighbour / Super Voisin
 * 93 Views
 * 2 replies
 * 0 Bravos


REFERRED FRIENDS POINT/BENEFIT

H there, I refered my friend but didnt get any rewards for that what should I do
for that?Thanks & RegardsHarpreet 

13 hours ago
|
Posted in Get Support
by Preett • Great Neighbour / Super Voisin
 * 44 Views
 * 1 replies
 * 0 Bravos


ACCOUNT ACCESS

I have two active accounts with Public mobile but can not reset pass words to
access either.

13 hours ago
|
Posted in Get Support
by Ali25 • Great Neighbour / Super Voisin
 * 48 Views
 * 1 replies
 * 0 Bravos


5G NOT WORKING, BURNABY BC AREA

I checked the 5G map and my area shows as compatible, my phone is a S22 Ultra
Samsung and it allows 5G.But my download speeds are horrible, i'm only getting
.045MB/sec to 1.3MB/Sec.I signed up for the new $35 dollar US/Canada 5G plan. Is
this a phone...

14 hours ago
|
Posted in Get Support
by Jenniyah_ • Great Neighbour / Super Voisin
 * 79 Views
 * 4 replies
 * 0 Bravos


ENCOUNTERING ERRORS LOGGING IN TO AN EXISTING ACCOUNT

Is there a fix? Trouble shooting ideas or just wait till fixed?

yesterday
|
Posted in Get Support
by Dot123 • Great Neighbour / Super Voisin
 * 55 Views
 * 2 replies
 * 0 Bravos


RESOLVED! AGENTS RESPONSE TIME

do they only work 9-5

yesterday
|
Posted in Get Support
by Trish-R • Good Citizen / Bon Citoyen
 * 105 Views
 * 4 replies
 * 0 Bravos


NO DATA

I just set up my son’s phone and he has no data.  I just was on the phone with
Telus and for some reason, the transfer was cancelled.

yesterday
|
Posted in Get Support
by Maria65 • Great Neighbour / Super Voisin
 * 83 Views
 * 4 replies
 * 0 Bravos


US DATA ADD-ON

Purchased a US talk, Text and data package but needed more data so also grabbed
a 3GB data only add-on. The first 3 gb that came with talk and text ran out and
now the data only package is not activating, have tried restarting iphone and
network rese...

yesterday
|
Posted in Get Support
by LWL2006 • Great Neighbour / Super Voisin
 * 119 Views
 * 8 replies
 * 0 Bravos


RE: US ROAMING

Turns out, I’m in the US now and my data doesn’t work! Trying to deal with it
through an agent, but it’s difficult when I only have wifi at the hotel.

yesterday
|
Posted in Get Support
by Irisemily • Good Citizen / Bon Citoyen
 * 116 Views
 * 7 replies
 * 0 Bravos


USING 5G CANADA/US PLAN IN FLORIDA (GULF SIDE NEAR DUNEDIN) WITH NON-WHITELISTED
VOLTE PHONE

Just wanted to share some info based on my wife's experience today in Florida
with her Samsung Galaxy S10+ which has VoLTE but is not on PM's
whitelist.T-Mobile: Calls going out and in worked, texting out and in worked,
data worksAT&T: Calling out do...

yesterday
|
Posted in Get Support
by eddieO • Great Citizen / Super Citoyen
 * 134 Views
 * 7 replies
 * 4 Bravos


ROAMING

I’m travelling to Turkey in few days, would like to know if I can still receive
text over there from Canada..  regards 

yesterday
|
Posted in Get Support
by Abel221 • Great Neighbour / Super Voisin
 * 133 Views
 * 8 replies
 * 1 Bravos


INCORRECT IMEI

We tried to port our number over to PM but we entered the IMEI number by
mistake. We cannot finish the activation, any suggestions?

yesterday
|
Posted in Get Support
by Ryan232759 • Great Neighbour / Super Voisin
 * 91 Views
 * 4 replies
 * 0 Bravos


MY PHONE HANGS UP ON ME

My phone hangs up when I call my boyfriend. It you to let us talk for 15 minutes
without hanging up and now we can’t even go 10 minutes without it hanging up on
us. I have checked my usage history and his number isn’t showing up as a call.
He has a p...

yesterday
|
Posted in Get Support
by Ava03 • Good Citizen / Bon Citoyen
 * 111 Views
 * 3 replies
 * 1 Bravos

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