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SABIO SOLUTIONS


AI & AUTOMATION

Virtual assistants – from voice automation to knowledge-based bots – can cut
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Harness the competitive benefits of seamlessly moving your call centre into the
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operations and, most importantly, keep your customers happy.



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fully integrated live chat and our contact centre performance …



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customer experience with our specialist consultancy, makepositive.




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Case study

VIDEO - HomeServe UK put AI at the heart of its Customer Experience

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unequalled customer experiences – including Genesys, Twilio and Avaya.
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power to effectively transform your customer experience.
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LATEST NEWS

11/07/2022


SABIO GROUP ENHANCES AGENT-WELLBEING OFFERING WITH LATEST ACQUISITION

 * The digital customer experience (CX) transformation specialist adds workplace
   mental health & wellbeing platform provider, People Matter, to the Group
 * The acquisition adds data-led and science-based insights to Sabio’s agent
   wellbeing proposition, boosting its focus on improving mental health in the
   contact centre
 * Contact centre agent attrition rates are becoming a huge issue for
   enterprises, averaging 20% across Europe and costing an average 500-seat
   centre £1m annually

Read more

05/07/2022


STRONG INVESTMENT IN CX SEES SABIO GROUP DRIVE RECORD GROWTH

05/07/2022

Sabio Group, the digital customer experience (CX) transformation specialist
backed by Horizon Capital has announced strong financial and operational
performances in its annual report and accounts, published today.

Read more

30/06/2022


SABIO GROUP FEATURES IN LEADING BUSINESS TRANSFORMATION REPORT

 * Syndicated in The Times, the Raconteur report brings together insights from
   leading businesses at the forefront of organisational transformation 
 * Sabio’s CEO, Jonathan Gale, features in the report, taking a deeper look at
   the growth in customer interactions across an ever-increasing number of
   contact channels 
 * Controlling data will be key for businesses in providing end-to-end customer
   journeys 

Read more

09/06/2022


SABIO GROUP AT THE FOREFRONT OF DIGITAL TRANSFORMATION IN SPAIN FOLLOWING
SUCCESS OF ITS CX EVENT, ‘DISRUPT’

 * More than 500 delegates attended the conference, which was held at the La
   Casa de Lector, Matadero de Madrid
 * Event highlighted the digital customer experience (CX) transformation
   successes of companies across Spain and internationally
 * Dr. Mario Alonso Puig and Daniel Lacalle delivered fascinating keynote
   speeches, with Dr. Puig closing the event
 * Disrupt was hosted by journalist and TV presenter, Angie Rigueiro

Read more

24/05/2022


SABIO GROUP UNVEILS NEW WHITE PAPER ON THE CONVERGENCE OF CUSTOMER ENGAGEMENT
TECHNOLOGIES

 * Newly released insight discusses how the Contact Centre, AI & Automation and
   Customer Relationship Management landscapes are overlapping 
 * Today’s CX teams can no longer afford to remain isolated in their contact
   centre, service desk or CRM camps
 * Voice channel should be brought into any unified digital channel experience
   for ‘true, single view of a customer that supports every part of the customer
   journey’
 * Sabio’s insight was brought into focus during its flagship CX event, Disrupt
   UK

Read more

17/05/2022


SABIO GROUP RECOGNISED TWICE AT VERINT’S PARTNER AWARDS

 * Sabio secured ‘Partner Deal of the Year’ for its project with a leading
   global provider of advanced analytics, technology solutions and clinical
   research services to the life sciences industry 
 * The digital CX transformation specialist was also named ‘Support Partner of
   the Year’
 * Summit was held in Mallorca, celebrating Verint’s partners across the EMEA
   region

Read more

11/05/2022


SABIO GROUP ANNOUNCES CELEBRITY SPEAKERS AND PRESENTER FOR ITS ‘DISRUPT’ CX
DIGITAL TRANSFORMATION EVENT IN SPAIN

 * Renowned physician, surgeon & specialist leadership, health and wellbeing
   speaker, Mario Alonso Puig, will close the one-day conference on Wednesday,
   June 8th  
 * Dr. Puig is joined by Daniel Lacalle, one of Spain’s most influential
   economists and professors as well as a leading author 
 * Journalist and TV presenter, Angie Rigueiro, will host the event, which is
   being held at La Casa de Lector, Matadero de Madrid 

Read more

04/05/2022


‘MAKEPOSITIVE’, PART OF SABIO GROUP, EXTENDS SALESFORCE CAPABILITIES INTO SPAIN

 * Agreement strengthens ‘makepositive’ and Sabio’s Salesforce expertise across
   Iberia, specifically in Salesforce Service Cloud & Service Cloud Voice
 * Sabio’s ‘makepositive’ - which has offices in London, Manchester and India -
   joins small group of technology vendors able to service the Spanish market
   with both CX and CRM expertise
 * Further strengthens Sabio’s commitment to Salesforce following its recent
   acquisition of ‘makepositive’

Read more

31/03/2022


SABIO GROUP UNVEILS ‘SABIO CONSOLE’ - IT’S NEW AI-POWERED CUSTOMER EXPERIENCE
(CX) PLATFORM - AT DISRUPT UK

 * Sabio Console launched to simplify the management of customer interactions
 * Integrates customer contact channels with leading conversational AI
   capability
 * Console launched and demoed to delegates at Sabio’s ‘Disrupt’ UK event

Read more

30/03/2022


SABIO GROUP ANNOUNCES EXPANDED PARTNERSHIP WITH GOOGLE CLOUD AND TWILIO

 * Sabio’s innovative solution integrates Twilio Flex with Google Cloud Contact
   Center AI (CCAI) suite of technologies
 * Sabio’s technology allows CCAI to be deployed with any telephony platform
   from the cloud in a matter of minutes
 * When used with Twilio Flex, CCAI supports contact centre agents with
   real-time AI support, pushing suggestions through Twilio’s programmable
   cloud-based contact centre platform

Read more

View all news



RESOURCES

Want to find out more? Read our case studies and whitepapers to help you evolve
your customer experience journey

 * Ebook


PUTTING YOUR PEOPLE FIRST WITH HUMAN SERVICE

View ebook
 * Ebook


CX INDEX - POWERING NEXT GENERATION VOICE OF THE CUSTOMER SOLUTIONS

View ebook
 * White paper


WHY THE CONVERGENCE OF CONTACT CENTRES, AI & AUTOMATION AND CRM MATTERS

View white paper

View all resources
Start Your Journey with Sabio
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experience for your business, our team of experts is always on hand
Get in touch

With Sabio we know we can go beyond the confines of the WFM tool. They
understand what we’re trying to do, and they’ve got the skills and experience to
make it happen.

Phil Coole, Senior Operational Planning Manager - LV=
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