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Exposure to COVID-19 is an inherent risk in any public location where people are
present; we cannot guarantee you will not be exposed during your visit. Review
Important Safety Guidelines


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CONTACT US

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Call UsSocial Media Engagement CenterGuest ServicesAddressesProduction
InformationLost and Found


CALL US

We are currently experiencing high call volume and prolonged wait times.

Guest services Representatives are available seven days a week, between the
hours of 8:30 am and park close.


CALL US

GENERAL INFORMATION

(407) 363-8000

DINING/CHARACTER BREAKFAST RESERVATIONS

(407) 224-FOOD (3663).

GUEST SERVICES

Main Number: (407) 224-4233

Toll Free Number: (877) 589-4783



VACATION PACKAGES AND TICKETING

Main Number: (877) 801-9720

HOTEL RESERVATIONS

Main Number: (888) 273-1311
Meeting Attendees/Individual Call-in for Group Blocks: (866) 360-7395


SOCIAL MEDIA ENGAGEMENT CENTER

Our social media engagement center connects with guests in real time daily from
7am – 10pm. Feel free to tweet us or Facebook Message us your questions before
you arrive, as well as while you’re here.

Twitter:
 * Send your tweets to @UniversalORL using #AskUniversal
 * Do not include any personal info


Facebook:
 * Visit our Facebook Page: Universal Orlando Resort
 * Click Send Message to engage with us


Are you a Universal Orlando Passholder? Join an exclusive community on Facebook
at uoapfb.com.


GUEST SERVICES

For any other questions or for inquires regarding Universal Orlando Resort™,
please contact Guest Services:

BUSINESS ADDRESS

Universal Orlando Resort
1000 Universal Studios Plaza
Orlando, Florida 32819-7610

MAIN NUMBER

(407) 224-4233
(Hours are 8:30 am - Park Close EST, 7 days a week.)



TOLL FREE NUMBER

(877) 589-4783
(Hours are 8:30 am - Park Close EST, 7 days a week.)




ADDRESSES

Universal Orlando Resort™ Corporate offices, theme parks and hotels are located
at the following addresses:

CORPORATE OFFICES

Universal Orlando Resort
1000 Universal Studios Plaza
Orlando, Florida 32819-7610

THEME PARKS AND CITYWALK PARKING GARAGE

6000 Universal Boulevard
Orlando, FL 32819


Universal Orlando's resort hotels are located at the following addresses:

UNIVERSAL'S AVENTURA HOTEL

6725 Adventure Way
Orlando, FL 32819
Phone: (407) 503-6000

LOEWS PORTOFINO BAY HOTEL

5601 Universal Blvd
Orlando, FL 32819
Phone: (407) 503-1000

LOEWS ROYAL PACIFIC RESORT

6300 Hollywood Way
Orlando, FL 32819
Phone: (407) 503-3000

LOEWS SAPPHIRE FALLS RESORT

6601 Adventure Way
Orlando, FL 32819
Phone: (407) 503-5000



HARD ROCK HOTEL®

5800 Universal Blvd.
Orlando, FL 32819
Phone: (407) 503-ROCK (2000)

UNIVERSAL'S CABANA BAY BEACH RESORT

6550 Adventure Way
Orlando, FL 32819
Phone: (407) 503-4000

UNIVERSAL'S ENDLESS SUMMER RESORT - SURFSIDE INN AND SUITES

7000 Universal Blvd.
Orlando, FL 32819
Phone: (407) 503-7000

UNIVERSAL'S ENDLESS SUMMER RESORT - DOCKSIDE INN AND SUITES

7125 Universal Blvd.
Orlando, FL 32819





PRODUCTION INFORMATION

You can find out what's currently in production on the Universal Studios
Florida™ Production Group website website. You can also visit the Studio
Audience Center located to the right of the main entrance turnstiles to
Universal Studios Florida™, or call (407) 224-6000.


LOST AND FOUND

Chargerback, a third party provider, handles Lost and Found for Universal
Orlando Resort.

To complete the Lost Item Report, click here.


Once you have completed the Lost Item Report, you will receive a notification
indicating the status of your lost item including if your item has been
recovered, if the item is still being searched for, if more information about
the item is required or if we were unable to locate the item.

For any questions, please call (407) 224-4233.




MESSAGE US

SEND A MESSAGE

Click the button below to write an email to our Guest Services Coordinator.
We’ll reply via email as soon as possible.

Message Us

To unsubscribe from emails, click here.

STAY IN THE KNOW

Sign up for emails for your regular dose of woah from Universal Orlando.
New stuff? Check. Deals? You bet. A quick escape from everything else hitting
your email? Oh yeah.

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COOKIE NOTICE

This Cookie Notice (“Notice”) explains how NBCUniversal and its affiliates
(“NBCUniversal” or “we”), along with our partners, including advertisers and
vendors, use cookies and similar tracking technologies when you use our
websites, applications, such as games, interactive TV, voice-activated
assistants, and other services that link to this policy, as well as connected
devices, including those used in our theme parks (“Services”). This Notice
provides more information about these technologies, your choices, and is part of
the NBCUniversal Privacy Policy available here. You should read the Privacy
Policy and this Notice for a full picture of NBCUniversal’s use of your
information.

WHAT ARE COOKIES AND HOW ARE THEY USED?

Like many companies, we use cookies (small text files placed on your computer or
device) and other tracking technologies on the Services (referred to together
from this point forward as “Cookies”, unless otherwise stated), including HTTP
cookies, HTML5 and Flash local storage/flash cookies, web beacons/GIFs, embedded
scripts, ETags/cache browsers, and software development kits.

First-party Cookies

First-party Cookies are placed by us (including through the use of third-party
service providers) and are used to allow you to use the Services and their
features and to assist in analytics activities.

Third-party Cookies

Certain third parties may place their Cookies on your device and use them to
recognize your device when you visit the Services and when you visit other
websites or online services. These third parties collect and use this
information pursuant to their own privacy policies. Third-party Cookies enable
certain features or functionalities, and advertising, to be provided on the
Services.

Types of Cookies

The Services use the following types of first and third-party Cookies for these
purposes:

Strictly Necessary Cookies: These Cookies are required for Service
functionality, including for system administration, security and fraud
prevention, and to enable any purchasing capabilities. You can set your browser
to block these Cookies, but some parts of the site may not function properly.

Information Storage and Access: These Cookies allow us and our partners to store
and access information on the device, such as device identifiers.

Measurement and Analytics: These Cookies collect data regarding your usage of
and performance of the Services, apply market research to generate audiences,
and measure the delivery and effectiveness of content and advertising. We and
our third-party vendors use these Cookies to perform analytics, so we can
improve the content and user experience, develop new products and services, and
for statistical purposes. They are also used to recognize you and provide
further insights across platforms and devices for the above purposes.

Personalization Cookies: These Cookies enable us to provide certain features,
such as determining if you are a first-time visitor, capping message frequency,
remembering choices you have made (e.g., your language preferences, time zone),
and assist you with logging in after registration (including across platforms
and devices). These Cookies also allow your device to receive and send
information, so you can see and interact with ads and content.

Content Selection and Delivery Cookies: Data collected under this category can
also be used to select and deliver personalized content, such as news articles
and videos.

Ad Selection and Delivery Cookies: These Cookies are used to collect data about
your browsing habits, your use of the Services, your preferences, and your
interaction with advertisements across platforms and devices for the purpose of
delivering interest-based advertising content on the Services and on third-party
sites. Third-party sites and services also use interest-based Advertising
Cookies to deliver content, including advertisements relevant to your interests
on the Services and third-party services. If you reject these Cookies, you may
see contextual advertising that may be less relevant to you.

Social Media Cookies: These Cookies are set by social media platforms on the
Services to enable you to share content with your friends and networks. Social
media platforms have the ability to track your online activity outside of the
Services. This may impact the content and messages you see on other services you
visit.

We and third parties may associate Measurement And Analytics Cookies,
Personalization Cookies, Content Selection, Delivery Cookies, and Reporting, Ad
Selection, Delivery and Reporting Cookies, and Social Media Cookies with other
information we have about you.

COOKIE MANAGEMENT

Depending on where you live, you may be able to adjust your Cookie preferences
at any time via the “Cookie Settings” link in the footer of relevant websites.
You can also use the methods described below to manage Cookies. You must take
such steps on each browser or device that you use. If you replace, change or
upgrade your browser or device, or delete your cookies, you may need to use
these opt-out tools again. As some Cookie-management solutions also rely on
Cookies, please adjust your browser Cookie settings carefully, following the
relevant instructions below.

Browser Controls: You may be able to disable and manage some Cookies through
your browser settings. If you use multiple browsers on the same device, you will
need to manage your settings for each browser. Please click on any of the below
browser links for instructions:

Google Chrome
Apple Safari
Mozila Firefox
Microsoft Internet Explorer

If the browser you use is not listed above, please refer to your browser’s help
menu for information on how to manage Cookies. Please be aware that disabling
cookies will not disable other analytics tools we may use to collect information
about you or your use of our Services.

Analytics Provider Opt-Outs: To disable analytics Cookies you can use the
browser controls discussed above or, for some of our providers, you can use
their individual opt-out mechanisms:

Google’s Privacy Policy and Google Analytics Opt-Out
Omniture’s Privacy Policy and Omniture’s Opt-Out
Mixpanel’s Privacy Policy and Mixpanel’s Opt-Out

The above are examples of our analytics providers and this is not an exhaustive
list. We are not responsible for the effectiveness of any other providers’
opt-out mechanisms.

Flash Local Storage: These cookies are also known as local shared objects and
may be used to store your preferences or display content by us, advertisers and
other third-parties. Flash cookies need to be deleted in the storage section of
your Flash Player Settings Manager.

Interest-Based Advertising: Most third-party advertisers offer a way to opt out
of their interest-based advertising. For more information or to opt out of
receiving interest-based advertising from participating third-party advertisers,
depending on your country of residence, please visit:

Digital Advertising Alliance in the US
Digital Advertising Alliance of Canada
European Interactive Digital Advertising Alliance
Australian Digital Advertising Alliance

You can also opt out of some of the advertising providers we use by visiting
their opt-out pages:

Google’s Privacy Policy and Google Analytics Opt-Out Page
Facebook Privacy Policy and Facebook’s Opt-Out Page
Twitter Privacy Policy and Twitter’s Opt-Out Page
Liveramp’s Privacy Policy and Liveramp Opt-Out Page

These are examples of our advertising providers and this is not an exhaustive
list. In addition, we are not responsible for the effectiveness of any of these
providers’ opt-out mechanisms.

After you opt out, you will still see advertisements, but they may not be as
relevant to you.

Mobile Settings: You may manage the collection of information for interest-based
advertising purposes in mobile apps via the device’s settings, including
managing the collection of location data. To opt out of mobile ad tracking from
Nielsen or other third parties, you can do so by selecting the “Limit Ad
Tracking” (for iOS devices) or “Opt out of Ads Personalization” (for Android
devices) options in your device settings.

Connected Devices: For connected devices, such as smart TVs or streaming
devices, you should review the device’s settings and select the option that
allows you to disable automatic content recognition or ad tracking. Typically,
to opt out, such devices require you to select options like “limit ad tracking”
or to disable options such as “interest-based advertising,” “interactive TV,” or
“smart interactivity”. These settings vary by device type.

Cross-Device Tracking: If you would like to opt out of our browser-based
cross-device tracking for advertising purposes, you may do so by using the
various methods described above. You must opt out separately on each device and
each browser that you use. For more information about cross-device matching,
please visit the Network Advertising Initiative or the Digital Advertising
Alliance. If you opt out of cross-device tracking for advertising purposes, we
may still conduct cross-device tracking for other purposes, such as analytics.

Consequences of Deactivation of Cookies: If you disable or remove Cookies, some
parts of the Services may not function properly. Information may still be
collected and used for other purposes, such as research, online services
analytics or internal operations, and to remember your opt-out preferences.



CONTACT US

For inquiries about this Cookies Notice, please contact us at Privacy@nbcuni.com
or Chief Privacy Officer, NBCUniversal Legal Department, 30 Rockefeller Plaza,
New York, NY 10112, US.

For inquiries from users who reside in the European Economic Area, the United
Kingdom or Switzerland, please contact us at Privacy@nbcuni.com or Privacy,
Legal Department, Central Saint Giles, St Giles High Street, London, WC2H 8NU,
UK

CHANGES TO THIS NOTICE

This Notice may be revised occasionally and in accordance with legal
requirements. Please revisit this Cookie Notice regularly to stay informed about
our and our analytic and advertising partners’ use of Cookies.

STRICTLY NECESSARY COOKIES

Always Active

These Cookies are required for Service functionality, including security and
fraud prevention, and to enable any purchasing capabilities. You can set your
browser to block these Cookies, but some parts of the site may not function
properly.

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For more information on cookies including how to manage your consent visit
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