www.dhl.com Open in urlscan Pro
104.87.140.131  Public Scan

URL: https://www.dhl.com/au-en/home/tracking/tracking-express.html?submit=1&tracking-id=9095469935
Submission: On October 05 via manual from PH — Scanned from DE

Form analysis 4 forms found in the DOM

GET /au-en/home/search.html

<form action="/au-en/home/search.html" method="GET" class="c-nav-primary--searchform js--nav-primary--searchform">
  <input class="c-nav-primary--searchbar js--nav-primary--searchbar" id="searchbar" autocomplete="off" max-num-list="5" type="text" placeholder="Search dhl.com" name="q">
  <label for="searchbar" class="c-nav-primary--searchbar-label has-icon icon-search">Search</label>
  <div class="c-nav-primary--searchbar-quicklinks js--nav-primary--searchbar-quicklinks">
    <ul class="shadow-small">
    </ul>
  </div>
</form>

GET /au-en/home/tracking.html

<form class="c-voc-tracking-bar--form js--tracking-bar--form" action="/au-en/home/tracking.html" method="GET" autosubmit="true" novalidate="">
  <div class="c-voc-tracking-bar--input-outer-group">
    <div class="c-voc-tracking-bar--input-inner-group" data-form-value-state="unset">
      <!-- client-side validation of .c-voc-tracking-bar--input is handled through HTML5 attributes (like [required]) -->
      <input class="c-voc-tracking-bar--input js--tracking-bar--input" id="c-voc-flyout-tracking--input" name="tracking-id" type="text" data-error-message="Please enter your tracking number(s)" required="">
      <label class="c-voc-tracking-bar--element-label" for="c-voc-flyout-tracking--input">Enter your tracking number(s)</label>
      <button class="c-voc-tracking-bar--button js--tracking-bar--button base-button " type="submit"
        data-tracking="{&quot;component&quot;:&quot;dhl/components/navigation/flyout-tracking-element&quot;,&quot;topic&quot;:&quot;Track Your Shipment&quot;}"> Track </button>
    </div>
  </div>
  <p tabindex="-1" class="c-form--element-base c-form-step--error-message js--tracking-invalid--focus">Enter your tracking number(s)</p>
</form>

GET /au-en/home/search.html

<form action="/au-en/home/search.html" method="GET" class="c-nav-primary--searchform js--nav-primary--searchform">
  <input class="c-nav-primary--searchbar js--nav-primary--searchbar js--nav-primary--searchbar-quick" id="fixedsearchbar" auto-complete="" max-num-list="5" type="text" placeholder="Search dhl.com" name="q">
  <label for="fixedsearchbar" class="c-nav-primary--searchbar-label has-icon icon-search">&nbsp;</label>
  <div class="c-nav-primary--searchbar-quicklinks js--nav-primary--searchbar-quicklinks">
    <ul class="shadow-small">
    </ul>
  </div>
</form>

GET demo-track-and-trace-utapi.shtml

<form class="c-voc-tracking-bar--form js--tracking--input-form" action="demo-track-and-trace-utapi.shtml" method="GET" data-track-and-trace-form="utapi" autosubmit="true">
  <div class="c-voc-tracking-bar--input-outer-group">
    <div class="c-voc-tracking-bar--input-inner-group" data-form-value-state="unset">
      <input class="c-voc-tracking-bar--input js--tracking--input-field js--tracking-bar--input js--voc-tracking--input-field" id="c-tracking--input" type="input" name="tracking-id" data-error-message="Please enter your tracking number(s)"
        aria-invalid="false">
      <label class="c-voc-tracking-bar--element-label" for="c-tracking--input">up to 10 codes</label>
      <button class="c-voc-tracking-bar--button js--tracking--input-submit  base-button " type="submit" data-tracking="{&quot;component&quot;:&quot;dhl/components/general/utapi-trackandtrace&quot;}"> Track </button>
    </div>
  </div>
  <p tabindex="-1" class="c-form--element-base c-form-step--error-message js--tracking-invalid--focus"> Please enter your tracking number(s)</p>
</form>

Text Content

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TRACK: EXPRESS

Enter your tracking number
up to 10 codes Track

Please enter your tracking number(s)




Did you want to track a DHL Express Reference? You can do so on MyDHL+ You can
do so on MyDHL+

--------------------------------------------------------------------------------

If you would prefer to speak to someone personally about the location of your
shipment, please contact DHL Express Customer Serviceundefined



QUICK ANSWERS TO COMMON TRACKING QUESTIONS

   
 * If I do not have my tracking number, is it still possible to track my Express
   shipment?
   
   Yes, under certain conditions. We strongly advise you to make a record of
   your tracking number. If you have a reference number from the shipper
   instead, you can use our online Shipper’s Reference Tracking service.

   
 * When I tried to track my DHL shipment, I received an invalid waybill error
   message. Why?
   
   The DHL Express Waybill for Time Definite shipments is a 10 digit numeric
   number (e.g. 1234567890, 2345678901), so please recheck the number and try
   again. If your tracking number does not fit this format, please try one of
   the other tracking systems.

   
 * As an account customer with DHL, is there a tracking solution I can use to
   receive an overview of all shipments on my account?
   
   Yes, DHL ProView is a web-based shipment visibility and event notification
   tool specifically designed to improve tracking for DHL Express account
   holders. Please refer to your local DHL website to find out if DHL ProView is
   available in your country. While not available globally right now, it will be
   available in all countries in the near future.

If you would prefer to speak to someone personally about the location of your
shipment, please contact DHL Express Customer Service


QUICK ANSWERS TO COMMON TRACKING QUESTIONS

   
 * When I track my international DHL Express shipments, why do I sometimes get
   information for a shipment that is not going to the intended destination?
   
   DHL periodically recycles shipment waybill numbers for operational reasons.
   Occasionally this results in information in our system for two shipments
   travelling under the same waybill number at the same time. DHL is working
   hard to eliminate these occurrences. In the meantime, please be assured that
   while this information may be confusing, your physical shipment will be
   heading to its correct destination and receiving the same careful attention
   as every other shipment in our network.

   
 * I have tracked a shipment and been told to contact DHL. Why is this?
   
   This usually occurs if the information we have is insufficient to track the
   shipment for you. Additional information or clarification may be required in
   the event of an incorrect address, for example. The matter can be resolved
   very quickly by contacting customer servicesundefined.

   
 * The tracking results are showing that my shipment is going to a different
   town or city than it was initially addressed to. Why is this?
   
   Destinations shown on DHL Express tracking results are based on the location
   of the Service Station  providing that pickup or delivery. Please be assured
   that your shipment is being delivered to the destination provided by you when
   you completed the waybill for your shipment(s).

   
 * How do I learn who signed for my shipment?
   
   By verifying your identity on our Proof of Delivery site you can find further
   recipient details, including who signed for your shipment.

   
 * As an account customer with DHL, is there a tracking solution I can use to
   receive an overview of all shipments on my account?
   
   Yes, DHL ProView is a web-based shipment visibility and event notification
   tool specifically designed to improve tracking for DHL Express account
   holders. Please refer to your local DHL website to find out if DHL ProView is
   available in your country. While not available globally right now, it will be
   available in all countries in the near future.

   
 * My shipment is showing 'Custom status updated from the destination,' even
   though the shipment just left the country. What does this mean?
   
   This status provides an indication of the customs clearance process from the
   destination. Please click on the "Show details" button to view additional
   information. This allows you to see if there is additional information
   required by customs for clearance.

   
 * There were shipments displayed, but mine wasn't listed.
   
   Sometimes several shipments use the same tracking number. If that is the
   case, we display the first ten results. Please try using a pieceID /
   container number if available.

 

 

 


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