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PROVIDING THE BEST SOLUTIONS

The result of strong technological investment, ENAME seeks to stay one step
ahead of the market, anticipating its needs and providing solutions.



> We simply want to provide the best services possible while continuously
> striving to improve them.







REPAIR

Providing repair solutions for over a decade, ENAME's customers can count on a
quick, effective response tailored to their needs.

LOGISTICS

Ensure the flow of your support service process by relying on ENAME's efficient,
comprehensive and cost-effective logistics solutions.

REGENERATION

Complete product life-cycle management, from extending the life and usefulness
of old products to correct disposal at their end-of-life.

CALL CENTER

Providing the first step of the support service process, connecting end-users to
the solutions they seek quickly and effectively.

About Us





PROFILE

ENAME is, since the date of its inception, a value added technology partner,
available to manufacturers, assemblers, resellers and end-users in the
Information Technologies market. The result of strong technological investment,
ENAME seeks to stay one step ahead of the market, anticipating its needs and
providing solutions. Evidence of this are the numerous mutations it has
undergone throughout the years. Initially a technical services provider for out
of warranty equipment, it quickly became a solution provider for manufacturers,
not only restricted to repairs, but also providing logistics and operational
solutions.

VISION

ENAME's Vision is to be recognized for its competence, responsibility, honesty,
transparency and profitability.


POLICY

Ename's Policy is transversal to the entire company and involves all employees,
based on the following fundamental principles:

- Customer Focus - Establish cordial and effective relationships with partners,
promoting the development of the best available techniques, and ensuring
compliance with customer, legal, regulatory and other applicable requirements.

- Competent People - Ensure continuous information and training of employees on
the technical requirements of customers and their equipment, as well as on
techniques and procedures that ensure the quality of processes and services,
seeking the contribution of transversal teams to produce more and better , with
less effort, more competence, more security and satisfaction for significant
stakeholders.

- Environmental Protection - Protect the environment by minimizing its
environmental impacts (reduction of energy consumption, minimization of waste
production, reuse and recycling);

- Continuous Improvement - Design quality, environment, safety and health at
work management systems, establishing in these areas, and in compliance with the
principle of continuous improvement and thinking based on risks and
opportunities, the improvement objectives and cyclically evaluating the results
obtained with a view to improving the effectiveness of the SG.

- Zero accidents - Promote safe and healthy working conditions. Eliminate
hazards and reduce risks, preventing the occurrence of accidents and
occupational diseases.

- Innovation - ENAME aims to be recognized for its competence, responsibility,
honesty, transparency and profitability, standing out especially for its
innovative vision. We commit to leading the way in innovation, surpassing
conventional standards and constantly exploring new approaches and technologies.
This vision is not just a goal, but a mindset that permeates the entire
organization, driving us to face challenges with creativity and embrace
opportunities with boldness. We believe that innovation is essential to
sustainable progress, guiding us to constantly redefine the limits of what is
possible and inspire positive change in our industry and beyond.

- Conciliation - Ensure the conciliation between professional, family and
personal life, through the implementation of organizational practices and the
establishment of partnerships that bring personal and family benefits to its
employees, in accordance with the principles and values underlying conciliation
and in a way that satisfies the applicable requirements.

The implementation of this policy allows everyone to act in an active,
participative and committed way, and thus, rationalize work, save resources,
promote the company's credibility, act in the prevention of environmental
pollution and in the prevention of health and safety at work.

SCOPE

[NP ISO 9001; NP ISO 14001; NP ISO 45001 and NP ISO 4552]: Provision of
Assistance Services, Repair and Reconditioning of Electronic and Peripheral
Equipment. Sale of Parts for Electrical and Electronic Equipment.

[NP 4457]: Research, development and innovation of advanced integrated
technological solutions for the industrial and agri-food sector.

CODE OF ETHICS AND CONDUCT

Its purpose is to guide the appropriate practices to be followed by its
employees, as well as the relationship between partner companies and suppliers.

The main commitments of the Code of Ethics and Conduct

Professionalism: Apply knowledge of the most appropriate techniques and the
effort necessary to fulfill the tasks entrusted to each employee. Seek to update
and develop knowledge and skills, with a view to improving professional skills

Integrity: Act honestly, refraining from seeking or accepting from a third party
any compensation, favor or advantage for an act performed in the service of
Ename and refusing to intervene in situations where there is, or may be, a
conflict of interest.

Independence: Acting in the defense of Ename's interests with impartiality in
relation to third parties.

Confidence: Acting, with internal or external interlocutors, in a confident,
correct, loyal and cooperative manner.

Non-discrimination: Do not differentiate according to race, gender, sexual
orientation, creed, marital status, physical disability, political or opinion
orientation, ethnic or social origin or place of birth.

Responsibility: Act within the responsibility and autonomy assigned. Protect and
conserve Ename's assets through the sensible and careful use of resources.

Confidentiality: Keep the confidentiality of the information that the employee
has access to in the exercise of their functions, and cannot use it to obtain
advantages for themselves or for third parties.

Non-competition: Do not engage, directly or indirectly, in activities that
compete with Ename, while there is a contractual relationship with Ename.

Loyalty: Safeguard the good image, credibility and prestige of Ename and the
brands we work with in all situations;

Legality: Always comply with applicable law and regulations, with forced labor,
slavery, child labor or harassment prohibited. All complaints and complaints
must be forwarded to the Human Resources Department (rh@Ename.pt) not leading to
retaliation.

Reconciliation: Organize and plan work, in order to facilitate the conciliation
between professional, personal and family life.

Respect for Stakeholders: Respect the needs and expectations of stakeholders,
creating mechanisms for listening and communicating with them.


MANAGEMENT SYSTEM SECTOR

Provision of Assistance Services, Repair and Reconditioning of Electronic and
Peripheral Equipment. Sale of Parts for Electrical and Electronic Equipment.

> Constantly evolving and adapting to ever changing global market conditions for
> over a decade, ENAME's growth is sustained with the vast majority of the
> results being reinvested in the company.






Solutions




 * Repair
 * Logistics
 * Regeneration
 * Call Center

REPAIR

In this global market, a product can be manufactured anywhere in the world and
sold as far away as the other side of the globe. But to ensure total end-user
satisfaction, after-sales support must be provided locally. Only this way can
turnaround times be reduced and costs be optimized, providing a quick, effective
response tailored to the customers' needs. ENAME provides a comprehensive range
of customer support solutions, designed to help our customers protect their most
important asset: their brand. This allows our customers to focus on their core
business of developing, manufacturing and selling new and innovative products.

REPAIR CENTERS

ENAME Repair Centers are established in several European countries, providing
repair services to numerous local markets. Since the company's inception,
significant investments have been made to continuously improve and advance our
infrastructure and equipment, enabling our highly trained and experienced staff
to perform ever more complex, up to component level repairs. Combining short
turnaround times and volume repair with our staff's high level of expertise and
infrastructure advancements results in high quality, cost effective solutions
for our customers.

LOGISTICS

Providing high quality customer service and support demands an efficient,
cost-effective and uninterrupted supply chain. Our logistics solutions help
ensure the flow of the service process, improving customer satisfaction while
minimizing turnaround times and costs.

REVERSE LOGISTICS

Our customers can rely on ENAME for a comprehensive Reverse Supply Chain
Management solution, allowing them to free up resources that can then be
channeled to other areas of their business, such as product research and/or
marketing, providing them with advantages in the market over their competition.
As our customers focus on the development of new products, ENAME concerns itself
with the reduction of turnaround times and costs of end-user support, while
helping to develop their brand, by enriching the end-user experience.

PARTS MANAGEMENT

Simplify your operations with our Parts Management solutions. ENAME helps
partners manage sourcing and procurement of spare parts, optimizing availability
and costs. Thanks to our logistics experience and expertise, we manage orders
with manufacturers and the delivery process to our partners, including customs
clearance if required. Our customers can avoid having unnecessarily high
inventory levels, decreasing the level of investment tied up in physical stock
and the financial risks of obsolescence. Our customer's costs are further
reduced due to not having to maintain physical stock storage and complex stock
information systems.

REGENERATION

ENAME's activities go beyond customer care. Product life-cycle management is a
top priority, since solutions to problems do not necessarily require new
products, and correct disposal of end-of-life products is essential. All
products handled by us are screened, repaired and / or refurbished, according to
our customers' wishes. Products that cannot be repaired and / or refurbished are
disposed of in full compliance with environmental regulations and waste
directives.

REFURBISHING

Solutions to problems do not necessarily require new products. A product that is
no longer needed to perform some function may prove useful elsewhere. And a
faulty product may be repaired, or healthy components recovered and retained for
future re-use when repairing other products. Extending the life and usefulness
of old products maximizes the investment made, prevents premature obsolescence
and helps to reduce electronic waste. This value added service is vital in
today's global market, where resource management is paramount.

RECYCLING

All good things come to an end. And how that end is managed is just as important
as what came before. ENAME is committed to monitoring and minimizing the
environmental impact of its activities, especially when handling end-of-life
products. Once a product has truly reached its end-of-life, it's dismantled and
its materials recycled. Within this process, material and parts recovery for
future re-use is performed, in accordance with strict quality standards. We
perform recycling operations in total compliance with environmental regulations
and waste directives.

 

CALL CENTER

Usually the first step in providing technical support, our Call Centers act as
hubs that connect end-users to the solutions they seek quickly and effectively.
Not only do they help coordinate the integrated repair process, they can
minimize warranty and logistics costs of customer support by helping to avoid
unnecessary returns, through remote diagnostics and troubleshooting. Regardless
of the type of technical support required, we strive to provide a smooth and
efficient support experience. We see every interaction with an end-user as an
opportunity to develop brand loyalty, improving customer satisfaction and
retention.

Our Partners




 




 




 




 




 





Technology Partner

ENAME is available to manufacturers, assemblers, resellers and end-users in the
Information Technologies market.

Be our Partner →



Work with Us




Check out our open vacancies >>

Contact Us





CONTACT DETAILS

ENAME PORTUGAL

Parque Industrial de Coimbrões,
Lote 4 e 5, São João de Lourosa
3500-618 Viseu, Portugal

40.628059, -7.884729







Phone: +351 300 527 427 (Chamada para a rede fixa nacional)

Email: portugal@enametech.com

ENAME FRANCE

Phone: +33 164 610 718

Email: contact.fr@enametech.com

ENAME SPAIN - MADRID

Phone: +34 910 604 826

Email: spain@enametech.com

ENAME SPAIN - CANARIAS

Phone: +34 922 824 220

Email: canarias@ename.pt

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