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Read 33 Reviews

Artel PCS
Artel PCS


Artel PCS



PCS Instrument
PCS Instrument


PCS Instrument

PCS Instrument
PCS Instrument


PCS Instrument

PCS Pipette Calibration System
PCS Pipette Calibration System


PCS Pipette Calibration System



AVAILABLE WORLDWIDE




PCS® PIPETTE CALIBRATION SYSTEM

Ensure data integrity, reliable test results, and regulatory compliance

Easily calibrate pipettes, perform interim verifications, standardize operator
skills, manage pipette inventory, and more.

Request Pricing

Request Virtual Demo

Download Brochure

Download Non-Hazardous Statement

Fast, accurate, and precise, the PCS is a portable and easy-to-use volume
verification system that simplifies single-channel pipette calibration, interim
volume verification, and pipette user/operator training and competency
assessment. Paired with the included ArtelWare Software, the PCS allows you to
manage your pipette inventory with calibration and interim verification
scheduling, email notifications, pipette and pipette operator status, and
comprehensive, auditable documentation. Easily meet both external regulatory
requirements and internal quality standards to ensure data quality.

The power of the PCS stems from the ratiometric photometry technology and
standardized dye solutions that are used to measure dispensed volumes. The
system is robust against differences in environmental conditions and calibration
results are traceable to NIST standards, enabling straightforward comparison of
pipettes, operators, methods, and locations.

The PCS conforms to the Dual-Dye Ratiometric Photometric Method described in ISO
8655-7:2022 and facilitates conformity to the Photometric Reference Measurement
Procedure described in ISO 8655-8:2022. The PCS can be used to fulfill test and
calibration requirements according to CLSI QMS23:2019, ISO 17025:2017, cGMP, and
cGLP. ArtelWare can be used in laboratories compliant to 21 CFR Part 11.



READ MORE +
LESS -




Easy to use!

PENNY YASTE
NEVADA STATE PUBLIC HEALTH LABORATORY





Easy to train
new users.

ANGELA SCHNEIDER
CONSULTANTS LABORATORY, AGNESIAN HEALTHCARE





Great results
every time.

KRIS ANDERSON
ALTRU




PERFORM A 10-DATA-POINT CALIBRATION, COMPLETE
WITH DOCUMENTATION, IN LESS THAN 3 MINUTES

PRECISE CALIBRATION IN A FEW SIMPLE STEPS

INITIATE

Using the PCS Software, select a pipette or operator to begin calibration or
competency assessment.

DISPENSE

Pipette sample into the cuvette. Results for each dispense are displayed within
the software.

REPORT

Digitally review, approve and sign-off on calibrations and operator assessments.




ENSURING QUALITY WITH THE PCS

LEARN HOW TO GET GOOD PIPETTE PERFORMANCE AND BECOME A BETTER PIPETTE OPERATOR

WHETHER YOU ARE ENSURING ACCURATE AND PRECISE LIQUID TRANSFERS BY MONITORING
PIPETTE PERFORMANCE OR PIPETTE OPERATOR PERFORMANCE, THE PCS IS A COST-EFFECTIVE
WAY TO SUPPORT REPRODUCIBILITY AND DATA QUALITY. VERIFYING PIPETTE PERFORMANCE
BEFORE YOUR CRITICAL ELISA OR NGS ASSAYS AND USING THE IMMEDIATE FEEDBACK ON
LIQUID TRANSFER ACCURACY AND PRECISION TO IMPROVE PIPETTING TECHNIQUE ARE JUST A
FEW WAYS THE PCS CAN HELP. SEE THE ARTICLES BELOW TO LEARN EVEN MORE ABOUT
GETTING GOOD PIPETTE PERFORMANCE AND BECOMING A BETTER PIPETTE OPERATOR.

CALIBRATION FREQUENCY

HOW OFTEN SHOULD YOU CALIBRATE YOUR PIPETTES? THESE GUIDELINES SHOULD HELP YOU
DECIDE.

READ LAB REPORT

ASSAY TRANSFER

NEED SOME TIPS ON HOW TO CONVERT A MANUAL ASSAY TO AN AUTOMATED ONE? THESE TIPS
SHOULD HELP.

READ LAB REPORT

ERGONOMICS

KEEP YOUR WRISTS HEALTHY WITH THIS GUIDE TO ERGONOMIC PIPETTING TECHNIQUE.

READ LAB REPORT

PIPETTING TECHNIQUE

HOW YOU PIPETTE CAN HAVE A BIG IMPACT ON THE ACCURACY AND PRECISION OF YOUR
VOLUME TRANSFERS.

READ LAB REPORT


Features

PCS INSTRUMENT AND SOFTWARE

OPCS facilitates the highest standard of quality control with simplicity and
provides scheduling for pipette calibrations and interim performance
verifications; complete documentation and pipette inventory management — and is
ideal for standardizing pipetting technique and assessing operator competency.

Out-performs other calibration methods in consistency, speed, simplicity,
accuracy and precision — even at volumes as low as 0.1 µL.

 * Calibration of single channel pipettes from 0.1 to 5,000 µL in less than
   three minutes
 * Automatic accuracy and precision calculations based on required tolerances,
   resulting in pass or fail status
 * Complete documentation and data management
 * Calibration and barcode labels generated for pipette inventory
 * Ability to upload certificates from other calibration methods
 * Compatibility with supported balances for calibrating large volume pipettes
   greater than 5mL
 * Compact, portable instrument requiring minimal bench space and no
   environmental controls
 * Results traceable to national (NIST) and international (SI) standards
 * Intuitive dashboard provides immediate overview of due calibrations for
   automated liquid handlers, pipettes, and operators
 * Scheduling capabilities for automated liquid handlers, pipettes and operator
   assessments
 * Email notifications for calibrations, competency assessments, overdue tasks,
   and approval of test results
 * Digital review and approval and sign-off workflow with electronic signatures
 * Complete audit trail facilitates compliance with 21 CFR Part 11




PCS QUALASSURE SOLUTIONS

The PCS QualAssure solutions are prepared by Artel and conform to rigorous
performance specifications. As shown in the table below, QualAssure solutions
for PCS have been designed to target a specific volume range. The QualAssure
solutions for PCS are available in six concentrations all the way down to
volumes as low as 0.1μL. As the volume-of-interest decreases, the appropriate
QualAssure solution contains an increased concentration of red dye, thereby
maintaining constant signal strength to the detector in the PCS.

COMPLIANCE

The PCS conforms to the Dual-Dye Ratiometric Photometric Method described in ISO
8655-7:2022 and facilitates conformity to the Photometric Reference Measurement
Procedure described in ISO 8655-8:2022. The PCS can be used to fulfill test and
calibration requirements according to CLSI QMS23:2019, ISO 17025:2017, cGMP, and
cGLP. ArtelWare can be used in laboratories compliant to 21 CFR Part 11.




ARTELWARE SOFTWARE

The ArtelWare Software facilitates the highest standard of quality control with
simplicity. The Software provides scheduling for pipette calibrations and
interim performance verifications; complete documentation and pipette inventory
management – and is ideal for standardizing pipetting technique and assessing
operator competency.

 * Intuitive dashboard provides immediate overview of due calibrations and
   operator assessments
 * Digital review and approval workflow
 * Reporting, including audit trail and printing of calibration labels

ADDITIONAL FEATURES INCLUDE:

 * Dashboard with complete overview for managing and reviewing status and test
   results of pipettes and operators
 * Scheduling of pipette calibrations and interim performance verifications
 * Scheduling of operator competency assessments
 * Immediate display and automatic storage of volumetric results
 * Assigns pass/fail results based on tolerances set forth in your SOPs, ISO
   8655, or manufacturer’s specifications
 * Catalog of most common pipette models and manufacturer’s specifications
 * Printing of pipette calibration and bar code labels
 * Manages pipette inventory and status tracking
 * Email notifications for calibrations, competency assessments, overdue tasks,
   and approval of test results
 * Digital review, approval and sign-off workflow
 * Customizable user level controls
 * Electronic signatures
 * Complete audit trail facilitates compliance with 21 CFR part 11


Specifications

Download system specification sheet.

System Performance Time Requirements 10 data points < 3 minutes Uncertainty
(Inaccuracy) 0.6% Random Error (Imprecision) 0.3% CV

PCS Software

 * Provides comprehensive reporting, including audit trail and printing of
   calibration labels.
 * Allows scheduling of operator competency assessments.
 * Intuitive dashboard provides immediate overview of due calibrations and
   operator assessments.
 * Offers digital review and approval workflow.
 * Compact and portable design enables use in any laboratory.
 * Performs to the same tight specifications under various laboratory
   conditions; no special environmental controls required.
 * 21 CFR Part 11 compliance ready.
 * Complies with regulatory requirements (CAP, CLIA, ISO, CLSI).
 * Generates results traceable to national (NIST) and international standards
   (SI units).

PCS QualAssure Kits QualAssure Standard Kit QualAssure Bulk Kit Blank Vials 12
50 QualAssure Solutions One each, QualAssure 1, 2, 3, 4 Customizable* Transfer
pipettes 12 included sold separately Aliquot containers 12 included sold
separately Data Points up to 40 data points per blank vial Calibration Standard
1 vial – not consumed during use Shelf Life Minimum of 9 months at 15 °C to 25
°C Storage Store at room temperature 15 °C to 25 °C and with minimal exposure to
ambient light.

*Based on the lab’s total number of pipettes, sample volume, data points, and
calibration frequency, a customized kit will be configured to contain the
appropriate number of sample solutions.

 

PCS QualAssure SOLUTIONS PART # VOLUME RANGE (μL) QualAssure 1 PCS-221 ≥ 200 μL
– ≤ 5000 μL QualAssure 2 PCS-222 ≥ 50 μL – ≤ 200 μL QualAssure 3 PCS-223 ≥ 10 μL
– ≤ 50 μL QualAssure 4 PCS-224 ≥ 2 μL – ≤ 10 μL QualAssure 5 PCS-225 ≥ 0.5 μL –
≤ 2 μL QualAssure 6 PCS-226 ≥ 0.1 μL – ≤ 0.5 μL

Troubleshooting Guides & Product Documentation
 * SDS Safety Data Sheets
 * PCS Product Sheet
 * ArtelWare Software Product Sheet
 * MVS PCS Instrument and Training Brochure
 * Quick Start Guides:
   * PCS with ArtelWare
 * Return Shipping Instructions
 * Specification Sheet
 * Traceability Document
 * PCS Certificate of Compliance
 * PCS White Paper

On-site Installation, Validation, and Training

Artel technical experts make implementation fast, easy, and efficient, with
minimal disruption to your routine.

 * Setup, installation, and validation for the PCS instrument
 * Hands-on instruction in the operation of the PCS instrument
 * Setup and hands-on training in the use of the PCS software

 



Product Installation and Validation

Have your new Artel instruments validated and ready-to-use quickly and
efficiently. Certified Artel Application Specialists will set-up, install, and
validate your instrument on-site, then train your staff to make best use of it.

 * Execution of pre-packaged IQ/OQ protocols to ensure validated instrument
   performance and operation
 * On-site, hands-on training for your laboratory at no additional cost



 



 

Installation Qualification (IQ)

Artel IQ protocols ensure proper setup, connection, and communication between
all components of the system. Your Artel IQ specialist will perform and provide
documentation of the IQ validation procedure, which details the correct
installation of the system in your laboratory.

 



Operational Qualification (OQ)

Artel OQ protocols ensure that the instrument or application performs to its
intended specifications in the environment where it will be used. Your Artel IQ
specialist will perform and provide documentation of the OQ validation
procedure, which details the performance of the instrument or application after
a successful IQ protocol is completed.

Support & Ordering

TECHNICAL SERVICES
ARTEL’S DEDICATED METROLOGISTS, SCIENTISTS, ENGINEERS, AND SUPPORT SPECIALISTS
ARE HERE TO ANSWER YOUR QUESTIONS, TROUBLESHOOT PROBLEMS, AND HELP YOU ENSURE
ACCURATE, PRECISE LIQUID DELIVERY FOR RELIABLE ASSAY RESULTS.

TEL: 1-888-406-3463, OPT 2 (8:00 A.M. TO 5:00 P.M. ET)

EMAIL: [EMAIL PROTECTED]

ONLINE: SUBMIT ONLINE REQUEST

ORDERING
PLEASE PLACE ORDERS BY TELEPHONE, FAX, EMAIL, OR MAIL. OUR CUSTOMER SERVICE
REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY FROM 8:00 A.M. TO 5:00 P.M.
EASTERN TIME.

PCS Part Numbers

PHONE: 207-854-0860 | 888-406-3463 TOLL-FREE (U.S. AND CANADA)

EMAIL: [EMAIL PROTECTED]


Mail:
Artel
25 Bradley Drive
Westbrook, ME 04092
USA

FAX*: 207-854-0867

 

*PLEASE INCLUDE A FAX NUMBER OR EMAIL ADDRESS FOR CONFIRMATION OF FAX ORDERS.

 

ORDERS FROM OUTSIDE THE U.S. AND CANADA, PLEASE SEE OUR DISTRIBUTOR LIST FOR
CONTACT INFORMATION.



Warranty & Service Plans

Free your staff to focus on science and let us provide peace of mind, with Artel
warranty and product support programs.



Instrument Warranty Programs

These programs include insurance and shipping within the U.S. and Canada of a
loaner instrument.



Standard Warranty

Provides basic coverage against defects in materials or manufacture of the
instrument.



Extended Warranty

Provides continued protection against unanticipated expenses associated with
instrument repairs.



Gold Service Warranty

Provides extended warranty, instrument recertification and preventative
maintenance.



Product Support Service Programs

Instrument Recertification

Provides documented factory recertification of the instrument suitable for
Quality Assurance purposes.



On-Site Preventive Maintenance

Provides periodic checks of system components for wear and tear, replacement of
worn or damaged parts and testing for accuracy and precision against factory
specifications.



On-Site Installation, Validation, and Training

Provides installation, IQ/OQ documentation, and usage overview for instruments
and software. Artel can also revalidate instruments that have been relocated or
undergone maintenance or service.

REQUEST MORE INFORMATION

Tel: 1-888-406-3463, opt 2 (8:00 a.m. to 5:00 p.m. ET)
Email: [email protected]

Ratings & Reviews




4.7 / 5.0 | 34 review from SelectScience.net

LEAVE A REVIEW

--------------------------------------------------------------------------------

Very good customer service.


Rating:5
















Reviewed on 09/08/2022


Nick provided very good customer service. He taught us the ins and outs of the
new software quickly.

Alex Jung, UCSF

Business type: Medical Laboratory, Private

Review from: Select Science

--------------------------------------------------------------------------------

Very good learning tool for effectiveness and prowess in the lab.


Rating:5
















Reviewed on 05/11/2021


Having only learned to use the system recently and experience in the
pharmaceutical business for a while, I can already see the great impact this
will have on my ability to effectively train pipetting to my students. I am
thinking of ways to incorporate this in my labs. Many practical learning
experiences I think employers who hire our students will appreciate

Andrew Vinal, Wake Technical Community College

Business type: Academia / University

Review from: Select Science

--------------------------------------------------------------------------------

...very simple to use to train biomanufacturing technicians.


Rating:5
















Reviewed on 23/09/2021


The machine is very simple to use to train biomanufacturing technicians.

Stephen Rego, Wake Technical Community College

Business type: Academia / University

Review from: Select Science

--------------------------------------------------------------------------------

...Fullfils our requirements on ISO compliant pipette calibration and testing.


Rating:4.5













Reviewed on 23/09/2021


The Artel PCS fullfils our requirements on ISO compliant pipette calibration and
testing - results are reproducible and variance is lower than in manual process
- personnel is easily trained on the device - process is faster than manual
process but reagents are more expensive

Andreas Heider, Axolabs GmbH

Business type: Pharmaceuticals

Review from: Select Science

--------------------------------------------------------------------------------

Very easy to use and train new users.


Rating:5
















Reviewed on 22/09/2021


Very easy to use and train new users. Using with the Artel PCS software helps to
organize and maintain current pipet calibrations. Very nice reports to show
compliance to inspectors. The added ability to test pipetting competency through
the software is a great feature.

Debra Swiderski, Henry Ford Health System

Business type: Hospital Laboratory

Review from: Select Science

--------------------------------------------------------------------------------

The Artel pipette calibration system has completely streamlined our calibration
program.


Rating:4.7













Reviewed on 22/09/2021


The Artel pipette calibration system has completely streamlined our calibration
program. The amount of downtime due to uncalibrated pipettes and pipettes
requiring external calibration has reduced. Non-conformance due to calibration
has been eliminated. The reagents are safe to use and don't need any special
storage or handling considerations. The database is easy to use, has a wide
range of pipette types, and enables checking, verifying and storing calibration
results in one location. The Artel team are great to deal with, and will quickly
respond to any questions you have about your system.

Bryan Waters, MPI - Animal Health Laboratory

Business type: Government / Military

Review from: Select Science

--------------------------------------------------------------------------------

Pandemic leave makes us appreciate Artel!


Rating:5
















Reviewed on 14/12/2020


When our technician trained for performing calibrations was out on an extended
pandemic leave, we were forced to do an emergency send out of validations to a
commercial validation company. We quickly realized the benefits of having an
Artel system in house. Their system allows for a much quicker and cost efficient
means of validating pipettes!

Lisa Neyman, Parkview Regional Medical Center

Business type: Medical Center

Review from: Select Science

--------------------------------------------------------------------------------

Great system, would recommend.


Rating:4.3













Reviewed on 16/04/2019


"The Artel PCS system is a great way for labs to verify pipettes. We verify on a
quarterly basis in-house, and if verification fails then we send it out for
repairs. Before this, our pipettes would be gone for 1-2 weeks for verification
at a 3rd party company that provided the service. This way your pipettes will
have much less down time. However, the time required and consumables cost must
be considered before purchasing this item."

Tony Young, City of Arlington

Business type: Environmental laboratory

Review from: Select Science

--------------------------------------------------------------------------------

I wish every vendor was so caring and helpful.


Rating:4.7
















Reviewed on 12/12/2018


"Easy to use; easy to train others. Artel always sends updates promptly and they
are VERY helpful in customer service."

Penny Yaste, Nevada State Public Health Laboratory

Business type: Environmental laboratory

Review from: Select Science

--------------------------------------------------------------------------------

Great instrument for what we need for calibration in our laboratory.


Rating:5.0
















Reviewed on 12/12/2018


"I have set up and trained fellow employees on how to use the PCS Pipette
Calibration system over all of our laboratory departments and three hospitals.
It is easy to use and understand how to use it in step by step instructions
while calibrating and setting up pipettes for calibrations. I am able to
transport the system with ease from each hospital. We did have some problems
with the analyzer, but after trouble shooting with tech support, they had me
send it back to the company to be checked out. Within days I had a loaner
instrument, a box to send back my instrument, and instructions on set up. In 2
weeks, I had a report on what they did to my instrument, all was well, and I had
the materials to switch the instruments out again. The staff has been very
helpful in reordering reagents and in any questions that we have had. So far, we
have enjoyed using this instrument with our laboratory needs."

Angela Schneider, Pipette Calibration

Business type: Calibrate pipettes across laboratory departments and three
hospitals

Review from: Select Science

--------------------------------------------------------------------------------

The PCS is a good tool but make sure you understand its capabilities and limits.


Rating:3.7










Reviewed on 12/12/2018


"The PCS is relatively user-friendly and provides a good methodology to perform
in-house pipette calibrations. There's a bit of a learning curve to utilize the
software effectively. I encountered a relatively serious bug in the scheduling
portion of the software that was remedied by Artel in a software update. From a
reagent standpoint, pipette calibrations under 200 uL can be performed
economically, but multi-channel pipettes and pipettes with volume ranges greater
than 200 uL (e.g. P1000s) are relatively expensive."

Dylan DePonte, MPLN, Inc.

Business type: Chemistry, hematology and transfusion medicine

Review from: Select Science

--------------------------------------------------------------------------------

Great!


Rating:5.0













Reviewed on 14/12/2018


"Good system to use. Easy to use. Staff are now able to calibrate all pipettes
for out 6 hospitals in a timely fashion."

Trent Pennell, Western Health

Business type: Calibrate pipettes across laboratory departments and three
hospitals

Review from: Select Science

--------------------------------------------------------------------------------

Great for pipette verification, but high cost over time.


Rating:4.3













Reviewed on 25/10/2018


"The Artel PCS is a great system for in-house pipette verification and
calibrations. The cost of the system and software was very reasonable. But we
did find out, since we use larger pipettes (some 1 mL. 5mL, and a 10mL), that
the consumables will be a high cost. The supervisor who researched it failed to
factor in consumable cost and ongoing costs. But we should have been informed.
We were never told the cost of consumables. We were just told that they had a
special and free consumables kits would be included."

Tony Young, City of Arlington

Business type: Environmental lab

Review from: Select Science

--------------------------------------------------------------------------------

The Artel PCS has been easy to use.


Rating:5
















Reviewed on 26/07/2018


"Technical Service has been very helpful and patient when I call. If they don't
know the answer, they always get back to me sooner or later."

Connie Schwab, Boulder community health

Business type: Health Center

Review from: Select Science

--------------------------------------------------------------------------------

Easy to install software and set up for users.


Rating:5
















Reviewed on 25/07/2018


"I work with the pipette by installing the PCS software for the users."

Kim Honeycutt, Ballad Health, Pipette Calibration

Business type:

Review from: Select Science

--------------------------------------------------------------------------------

Great Results! Can't live without this system.


Rating:5
















Reviewed on 19/07/2018


"Very easy to use and very efficient. Great results every time."

Kris Anderson, Altru, Pipette Calibration

Business type:

Review from: Select Science

--------------------------------------------------------------------------------

SHOW 5 MORE

TRUSTED BY





I liked working with the PCS because I trusted its accuracy at even very low
volumes and because it was easy to use. It recorded data, calculated results and
produced reports automatically.


Natalie Taylor
Lead quality control technician
Read Sorenson Case Study


PCS® PIPETTE CALIBRATION SYSTEM

ENSURE ACCURATE, PRECISE VOLUMES FROM EVERY PIPETTE AND PIPETTE OPERATOR WITH
THE PCS, AN EASY-TO-USE SYSTEM FOR STATE-OF-THE-ART PIPETTE QUALITY CONTROL.

Request Pricing
Request Virtual Demo






QUESTIONS AND ANSWERS

Ask a Question

--------------------------------------------------------------------------------

DOES THE PCS COMPLY WITH MY LABORATORY REQUIREMENTS?

THE PCS CONFORMS TO THE DUAL-DYE RATIOMETRIC PHOTOMETRIC METHOD DESCRIBED IN ISO
8655-7:2022 AND FACILITATES CONFORMITY TO THE PHOTOMETRIC REFERENCE MEASUREMENT
PROCEDURE DESCRIBED IN ISO 8655-8:2022. THE PCS CAN BE USED TO FULFILL TEST AND
CALIBRATION REQUIREMENTS ACCORDING TO CLSI QMS23:2019, ISO 17025:2017, CGMP, AND
CGLP. ARTELWARE AND PCS SOFTWARE CAN BE USED IN LABORATORIES COMPLIANT TO 21 CFR
PART 11.

WHAT ARE QUALASSURE SOLUTIONS?

ARTEL HAS EVOLVED OUR BRAND TO BETTER ALIGN WITH OUR VALUES AND THE CUSTOMERS WE
SERVE, AND TO SYMBOLIZE WHERE WE ARE TODAY. BUT THE ARTEL MISSION HAS REMAINED
THE SAME – TO HELP LABS ACHIEVE THEIR GOALS FOR QUALITY, PRODUCTIVITY, AND
COMPLIANCE. ONE OF THE CHANGES MADE DURING THE TRANSITION WAS CONSOLIDATING THE
ARRAY OF VERIFICATION SOLUTIONS UNDER THE NEW QUALASSURE LABEL. THE QUALASSURE
NAME DESCRIBES THE ASSURANCE OF ACCURATE, PRECISE, AND REPRODUCIBLE DATA THAT
CUSTOMERS HAVE COME TO EXPECT FROM USING ARTEL TECHNOLOGY, PRODUCTS AND
SERVICES. THE PRODUCTS THEMSELVES ARE THE SAME PROVEN FORMULATIONS AND VOLUMES
AS USERS HAVE COME TO DEPEND ON AND CUSTOMERS DO NOT NEED TO CHANGE THEIR
ORDERING PROCESSES.

HOW DOES THE PCS WORK?

THE SYSTEM INCLUDES A STATE-OF-THE-ART HIGH-SENSITIVITY PHOTOMETER DESIGNED BY
ARTEL FOR THE PURPOSE OF PIPETTE CALIBRATION AND A COMPREHENSIVE SOFTWARE
PACKAGE TO MANAGE AN ORGANIZATION’S COMPLETE PIPETTE INVENTORY AND OPERATOR
ASSESSMENT NEEDS.

 * SET UP THE PIPETTE IN PCS SOFTWARE
    * CHOOSE A PIPETTE MAKE & MODEL FROM THE CATALOG OF OVER 2000 PIPETTES, OR
      CREATE YOUR OWN ENTRY.
    * SPECIFY THE VOLUMES AT WHICH THE PIPETTE NEEDS TO BE CHECKED. SPECIFY THE
      PASS/FAIL TOLERANCES – CHOOSE FROM PIPETTE MANUFACTURER’S SPECS, ISO 8655
      TOLERANCES, OR SET YOUR CUSTOM TOLERANCES.
    * SPECIFY SCHEDULES FOR FULL PIPETTE CALIBRATIONS, INTERIM VERIFICATIONS,
      AND QUICK CHECKS – DEPENDING ON YOUR LAB’S REQUIREMENTS.
    * OPTIONAL EMAIL NOTIFICATIONS AND REVIEWERS CAN BE SPECIFIED.

 * PCS SOFTWARE WILL DISPLAY THE LAST DISPENSED VOLUME AS WELL AS STATISTICAL
   DATA:
    * LAST DISPENSED SAMPLE VOLUME
    * MEAN VOLUME OF ALL REPLICATES
    * INACCURACY FROM TARGET VOLUME
    * % CV (PRECISION)

 * A COMPREHENSIVE CALIBRATION REPORT WILL BE AUTOMATICALLY FURNISHED UPON
   CONCLUSION OF THE CALIBRATION SEQUENCE.
 * AN EMAIL WILL BE SENT TO THE REVIEWER WHO CAN APPROVE OR REJECT THE
   CALIBRATION REPORT ELECTRONICALLY.

   OPERATOR COMPETENCY ASSESSMENTS ARE PERFORMED IN A SIMILAR WAY:

    * SET UP THE OPERATOR IN PCS SOFTWARE
    * CREATE A TRAINING PLAN FOR THE OPERATOR
       * LAST DISPENSED SAMPLE VOLUME
       * SPECIFY THE VOLUMES FOR THE ASSESSMENT
       * SPECIFY PASS/FAIL CRITERIA FOR THE ASSESSMENT
       * SPECIFY THE SCHEDULE FOR
          * OPERATOR COMPETENCY ASSESSMENTS
          * GUIDED TRAINING SESSIONS
   
    * THE OPERATOR WILL BE GUIDED BY THE SOFTWARE THROUGH EACH STEP, SIMILAR TO
      THE ONES PERFORMED FOR A PIPETTE CALIBRATION (SEE ABOVE).
    * AN OPERATOR TRAINING CERTIFICATE WILL BE FURNISHED UPON COMPLETION OF THE
      ASSESSMENT.
    * AN EMAIL WILL BE SENT TO THE REVIEWER INDICATING THE COMPLETION OF THE
      COMPETENCY ASSESSMENT AND REQUESTING APPROVAL OF THE RESULTS.

READ MORE +
LESS -

WHAT ARE THE ADVANTAGES OF USING THE PCS OVER COMPETITORS?

 * CALIBRATE PIPETTES UNDER THE EXACT CONDITIONS IN WHICH THEY ARE USED, IN THE
   LAB WHERE THEY ARE USED.
 * PERFORM OPERATOR COMPETENCY ASSESSMENTS IN THE LAB ENVIRONMENT, IN WHICH
   PIPETTE USERS WORK, WITH THE ACTUAL PIPETTES USED BY THE OPERATORS.
   POWERFUL PCS SOFTWARE MANAGES THE ENTIRE PIPETTE INVENTORY AND OPERATOR
   ASSESSMENTS. AUDITS BECOME A BREEZE, AS ALL PIPETTE CALIBRATION AND OPERATOR
   PERFORMANCE INFORMATION IS STORED IN ONE CENTRAL, SECURE PLACE. FAST
   OPERATION: A FULL PIPETTE CALIBRATION WITH 3 X 10 DATA POINTS TAKES ONLY
   ABOUT 7 MINUTES TO COMPLETE, INCLUDING FURNISHING A CALIBRATION REPORT. USER
   DETERMINES THE SCHEDULE, TEST VOLUMES, NUMBER OF DATA POINTS, AND PASS/FAIL
   TOLERANCES – FOR PIPETTE CALIBRATIONS AND OPERATOR ASSESSMENTS. LEAN,
   PAPERLESS WORKFLOW: USER CAN SET EMAIL ALERTS FOR DUE CALIBRATIONS AND SKILLS
   ASSESSMENTS AND REVIEW AND APPROVE/REJECT RESULTS ELECTRONICALLY. EXCELLENT
   PIPETTING TECHNIQUE TRAINING TOOL. PCS INSTRUMENT IS ESSENTIALLY MAINTENANCE
   FREE. EASE OF USE: ALL CALIBRATION SOLUTIONS ARE SUPPLIED READY-TO-USE, NO
   NEED TO PREPARE REAGENTS OR ESTABLISH CALIBRATION CURVES. CALIBRATE PIPETTES
   FROM 0.1 ΜL (100 NL) TO 5,000 ΜL (5 ML). SYSTEM INACCURACY OF 0.6%; SYSTEM
   IMPRECISION 0.3% CV. INSTRUMENT WORKS IN A WIDE RANGE OF ENVIRONMENTAL
   CONDITIONS:
    * TEMPERATURE RANGE: 15 OC TO 30 OC
    * RELATIVE HUMIDITY: 10% TO 90%, NON-CONDENSING
   
   CALIBRATION METHOD CONFORMS TO ISO 8655 PART 7. PCS MEASUREMENT RESULTS ARE
   TRACEABLE TO SI UNITS THROUGH CALIBRATION STANDARDS MAINTAINED BY NIST (USA)
   AND NPL (UK). THE PCS CAN BE USED IN 21 CFR PART 11 COMPLIANT FACILITIES.
   MAKES REGULATORY COMPLIANCE AND AUDITS EASY.
   READ MORE +
   LESS -

CAN THE PCS BE VALIDATED?

YES, A COMPREHENSIVE VALIDATION GUIDE IS AVAILABLE TO PERFORM FULL IQ/OQ
VALIDATIONS OF THE PCS INSTRUMENT AND PCS SOFTWARE.

CAN THE PCS BE USED TO CALIBRATE PIPETTOR DISPENSERS?

SOME TYPES CAN BE CALIBRATED. NEED TO EVALUATE INDIVIDUALLY.

CAN YOU USE THE PCS REAGENTS IN YOUR OWN SPECTROPHOTOMETER?

NO, WE USE SPECIALIZED REAGENTS IN A CUSTOM PHOTOMETER DESIGN; PCS REAGENTS, THE
PCS INSTRUMENT, AND PCS SOFTWARE ARE CREATED AS A SYSTEM TO PROVIDE OPTIMAL
EASE-OF-USE, SPEED, ACCURACY AND PRECISION.

CAN THE PCS BE USED TO CALIBRATE MULTICHANNEL PIPETTES?

YES, BY CALIBRATING 1 CHANNEL AT A TIME. PCS SOFTWARE ALLOWS THE USER TO CHOOSE
WHETHER TO FOLLOW ISO 8655 REQUIREMENTS (ALL CHANNELS NEED TO BE CALIBRATED), OR
WHETHER TO CALIBRATE INDIVIDUAL CHANNELS ONLY.

IS THE PCS APPROVED BY THE FDA?

BECAUSE THE PCS DOES NOT DIRECTLY CONTACT OR MEASURE HUMAN SAMPLES OR SPECIMENS,
THE FDA WILL NOT CONSIDER IT FOR APPROVAL. THE PCS IS MANUFACTURED UNDER CGMP
CONDITIONS SIDE-BY-SIDE WITH OTHER PRODUCTS WHICH HAVE FDA 510(K) APPROVAL.

ARE PCS RESULTS TRACEABLE?

YES, PCS MEASUREMENT RESULTS ARE TRACEABLE TO THE INTERNATIONAL SYSTEM OF UNITS
(SI) THROUGH CALIBRATION STANDARDS MAINTAINED BY THE NATIONAL INSTITUTE OF
STANDARDS AND TECHNOLOGY (NIST, USA) AND THE NATIONAL PHYSICAL LABORATORY (NPL,
UK). ALL PCS CALIBRATION SOLUTIONS ARE TESTED IN ARTEL’S ISO 17025 ACCREDITED
LABORATORY.

WHAT RANGES (PIPETTE SIZES/VOLUMES) CAN BE CALIBRATED?

0.1 ΜL (100 NL) TO 5,000 ΜL (5 ML)

DOES THE PCS REQUIRE REGULAR MAINTENANCE?

THE PCS REQUIRES MINIMAL MAINTENANCE, AND IS DESIGNED TO AVOID THE NEED FOR MOST
MAINTENANCE PROCEDURES. IT REQUIRES ONLY OCCASIONAL CLEANING OF THE OUTSIDE OF
THE CABINET OR THE BORES OF THE VIAL BLOCK AS DETAILED IN THE MANUAL.

CAN AN ISO/IEC 17025 OR ISO 15189 ACCREDITED LABORATORY USE THE ARTEL PCS FOR
PIPETTE CALIBRATION AND TO DEMONSTRATE OPERATOR PROFICIENCY?



YES, AN ACCREDITED LABORATORY CAN USE THE PCS FOR BOTH, PIPETTE CALIBRATION AND
TO DEMONSTRATE OPERATOR PROFICIENCY, BY DOING THE FOLLOWING:

 * Purchase an Artel PCS along with the ISO 17025 PCS Instrument Calibration
   Certificate (PCS-410).
 * Purchase the PCS Calibrator Kit that includes the ISO 17025 Calibration
   Certificate (PCS-605).
 * Contact Artel for a detailed PCS Measurement Uncertainty Budget.
 * Follow the ISO 17025 requirements to implement test and/or calibration
   procedures, and ensure operators are trained and qualified.
 * Comply with any additional requirements imposed by your particular
   accreditation body.

NOTE 1: WE SUGGEST CONTACTING YOUR ACCREDITATION BODY EARLY IN THE PROCESS, SO
THEY MAY ADVISE OF ALL PARTICULAR REQUIREMENTS.
NOTE 2: THE PCS EMPLOYS A STANDARD METHOD, AND AS SUCH IS EXEMPT FROM THE METHOD
VALIDATION REQUIREMENTS OF ISO 17025:2005, SECTION 5.4.5.

READ MORE +
LESS -

HOW CAN I TRIAL A PCS?

YOU CAN EVALUATE THE PCS IN YOUR LAB BY PARTICIPATING IN OUR 2-WEEK TRIAL
PROGRAM. CONTACT ONE OF OUR SALES REPRESENTATIVES TOLL-FREE AT 888-406-3463 FOR
MORE INFORMATION.

HOW CAN I LEARN MORE ABOUT THE PCS?

CONTACT ARTEL TOLL-FREE AT 888-406-3463 AND SPEAK WITH ONE OF OUR SALES
REPRESENTATIVES OR REQUEST MORE INFORMATION ONLINE.

SHOW 5 MORE


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TANYA KNAIDE


NORTHEAST ACCOUNT MANAGER

Tanya is a sales manager at Artel, where she has held many roles in her 20 year
tenure with the company, which have included R&D product development scientist,
project manager, marketing product manager and northeast account manager. In her
current role, she spends time leading her team of North American account
managers in finding prospective customers with liquid delivery challenges in the
lab and finding ways to improve quality.

GET IN TOUCH



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JIM BULL


NORTHWEST ACCOUNT MANAGER

Jim is the Artel Global Account Manager covering Northern California to western
Canada.  His background in lab automation and liquid handling has helped Jim
identify Artel prospects in the biotech market, understand their needs, and grow
Artel’s business. 

Prior to Artel, Jim held roles in sales, sales management and marketing with
leading biotechnology companies including Beckman, Molecular Dynamics,
GeneMachines, Genetix and Biosero.  Most recently, Jim sold lab automation
systems for PAA including integrated platforms, robots and scheduling software. 

Jim is thankful to work with a strong Artel west coast customer support team
that is delivering the highest quality systems and services to west coast
customers. 

GET IN TOUCH



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JOHN DERENT


MID-ATLANTIC ACCOUNT MANAGER

John is a Global Account Manager with Artel. His focus is on helping customers
optimize their liquid handling operations to their productivity goals.   

Prior to Artel, John was a Senior Scientist at Janssen (J&J) working on a
variety of automated platforms across R&D and GxP environments, in both small
and large molecule.  For the last three years, John was Chief Business
Development Officer at GeNovu, dedicated to delivering software solutions that
improve lab automation processes.  

John has used Artel technology for more than fifteen years, and with his deep
understanding of automation and laboratory operations he is well positioned to
help customers get the best possible performance out of their instrumentation
and assays.

GET IN TOUCH



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RAMON GALLO


SOUTHWEST ACCOUNT MANAGER

With over 25 years in the automated liquid handling and lab automation industry,
Ramon is well versed with the hardware/software performance requirements needed
by laboratories along with the importance of accurate and reproducible volume
delivery to meet specific applications. 

His years included time with Beckman Coulter, Hamilton and Atlantic Lab
Equipment where he promoted and sold the Biomek FX, NX, Hamilton STAR family of
liquid handlers and Tecan EVOs along with large scale, fully walk-away automated
integrated solutions. 

Ramon is looking forward to continuing his journey with Artel to help labs get
the most out of their equipment investments. 

GET IN TOUCH



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KATRINE KELLY


CLINICAL ACCOUNT MANAGER

Katrine Kelly is currently a Global Account Manager with Artel.  With over 18
years at Artel in Technical Support Katrine applies her technical expertise to
assist customers both pre- and post-sale to make the best decision for their
application.  She utilizes her knowledge of Artel products and services to
deliver online product demos and trainings. Prior to becoming a Global Account
Manager, she installed and validated Artel systems at customer sites and she
worked with customers remotely to get their instruments and software working.
Katrine also managed the warranty and preventive maintenance program for Artel. 
She has an extensive understanding of Artel’s products and applications. 

GET IN TOUCH



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SARENA SHAW


RENEWAL SALES REPRESENTATIVE

Sarena is Artel’s renewal sales manager.  She held many roles in her 10 years at
Artel.  She started as Artel’s west coast applications specialist/ field service
and moved into sales account management for the west coast.  Prior to working at
Artel, she worked in an R&D lab and gained experience working with enzyme assays
and laboratory automation.  Her technical expertise has helped her understand
the challenges her clients face and allowed her to with them to find a
solution. 

GET IN TOUCH



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AGE TABION


MID-WEST ACCOUNT MANAGER

Age is the Global Accounts Manager for the Midwest, including Central and Easter
Canada.  Over the last 25+ years, he has worked in the Life Science Research and
Clinical Diagnostic markets focused on automated liquid handling and assay
optimization.  Prior to Artel, his roles included Systems Engineering, Technical
Support, Training, Applications Support, Sales, Account Management, and Sales
Management.  Whether they work at the lab bench, in operations, or in the board
room, Age uses his range of experience to partner with his customers and drive
towards mutual success.

GET IN TOUCH



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MORGAN KARNES

Morgan is a Research and Development Scientist who has experience in the life
science/biotechnology industry with a focus on biological applications. She
works to address customer needs by designing and conducting experiments, and
provides accessible, tailored solutions for customers. Morgan is trained and
qualified to comply with the requirements of ISO/IEC 17025 and is part of the
team that delivers the Artel Liquid Handling Service.



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ARON GRANT

Coming soon.



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JIM HARRINGTON

Coming soon.



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KEITH ALBERT

Keith is an expert in liquid handling performance management, providing
customized services across a wide range of platforms, applications, liquid
volumes, and liquid classes. As Senior Applications Scientist, Keith combines
his extensive knowledge and experience with rigorous science in his work in
liquid handling system performance research, customer education, and
assay/method validation.



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DANA CAMPBELL

Dana is a professional life sciences application enthusiast, with extensive
experience applying liquid handling automation in a variety of laboratories
throughout North America. As a field Applications Specialist at Artel, Dana
works directly with laboratories to solve complex liquid handling and process
issues that are often critical to their productivity and compliance, and to the
integrity of their test results.



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KAZIYA LEE

Kaziya is a Laboratory Applications Scientist with nearly a decade of experience
as a bench scientist. Kaziya understands the real-world challenges of the lab
and applies her extensive scientific knowledge to assist customers in solving
liquid handling process and assay issues that critically impact productivity and
data integrity. Kaziya is trained and qualified to comply with the requirements
of ISO/IEC 17025 and is part of the team that delivers both the Artel Liquid
Handling Service and the ISO/IEC 17025 Accredited Calibration Service.



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NICHOLAS ENEA

Nick is a Laboratory Applications Specialist with hands-on experience in
genomics and immunoassay development. Having worked in the molecular diagnostics
and instrumentation space, Nick understands the issues involved with taking a
regulated product from research to the market and uses this experience to help
find meaningful solutions for customers’ liquid handling challenges. He is
qualified to comply with the requirements of ISO/IEC 17025 and is part of the
team that delivers both the Artel Liquid Handling Service and the ISO/IEC 17025
Accredited Calibration Service.



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KARLTON MOORE

Karlton is a Laboratory Applications Specialist with over a decade of experience
at the bench. He knows first-hand both sides of the molecular diagnostics
market, having run many clinical diagnostics tests as a medical technologist as
well as being part of a molecular diagnostics instrument product launch team.
Along the way he’s been involved in technologist training, liquid handling
optimization, and assay development/validation. With all of this experience,
Karlton truly understands the demands of clinical and pharmaceutical labs and
uses this expertise to help Artel’s service customers with their liquid handling
challenges.





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MAUREEN MINIMI

Maureen Minimi is a Laboratory Applications Specialist and pipetting proficiency
trainer with over ten years of experience in the life sciences industry. She has
hands-on experience in the molecular diagnostics market, having run many
clinical diagnostic tests as a Medical Technologist, as well as experience with
validating assays on instrumentation, troubleshooting instrumentation and
training customers on pipetting skills and optimizing their workflows. She is
highly knowledgeable in Good Laboratory Practices and her technical training
skills and focus on excellent customer service have made her an excellent
resource for helping customers with their liquid handling challenges.



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ALISSHA LOEBIG


ACS EXPERT

Kristi is an expert in laboratory quality control with a passion for
streamlining and implementing new processes. When not in the field providing
Artel’s Liquid Handling Services and ISO/IEC 17025 Accredited Liquid Handling
System Calibrations, Kristi manages quality internally here at Artel. As the
Laboratory Chemist Supervisor, she ensures the quality of manufacturing
reagents, final inspection of the PCS and MVS systems and reagents, as well as
calibration, maintenance, troubleshooting and repair of Artel’s own laboratory
equipment.

GET IN TOUCH



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ANDRE ALLARD


ALHS EXPERT

Andre is an experienced laboratory technician in the medical, research and
pharmaceutical industry. As an Applications Specialist, he provides support and
service in the Canadian Market, providing solutions to liquid handling
challenges, assay optimization, method standardization and regulatory guidance.

GET IN TOUCH



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KRISTI CANDE


ACS EXPERT

Kristi is an expert in laboratory quality control with a passion for
streamlining and implementing new processes. When not in the field providing
Artel’s Liquid Handling Services and ISO/IEC 17025 Accredited Liquid Handling
System Calibrations, Kristi manages quality internally here at Artel. As the
Laboratory Chemist Supervisor, she ensures the quality of manufacturing
reagents, final inspection of the PCS and MVS systems and reagents, as well as
calibration, maintenance, troubleshooting and repair of Artel’s own laboratory
equipment.

GET IN TOUCH



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RACHEL PARSHLEY


ACS EXPERT

Rachel brings an extensive knowledge of automated liquid handler calibration and
volume verification to the Artel Liquid Handling Service team. As a Product
Development Scientist on the R&D team at Artel, Rachel Parshley has managed
important product enhancement projects, including the development of 100% DMSO
solutions for use with the MVS. These experiences translate into a thorough
proficiency with both MVS and automated liquid handlers.

GET IN TOUCH



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BEST PRACTICES IN MANUAL PIPETTING





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HOLD PIPETTE STRAIGHT WHILE ASPIRATING





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USE FORWARD MODE PIPETTING





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WORK AT TEMPERATURE EQUILIBRIUM





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PREWET THE PIPETTE TIP





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MINIMIZE HANDLING OF THE PIPETTE AND TIP





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USE THE CORRECT PIPETTE TIP





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KERRY FAIRLIE


CLINICAL ACCOUNT MANAGER

Kerry brings her passion for best-in-class delivery to Key Global Accounts at
Artel. By listening deeply to clients in Clinical Labs and understanding their
liquid handling quality, compliance, productivity, and staffing challenges, she
creates customized road maps for success for individual labs and enterprises.
Her goal is to help you meet your goals, and she effectively serves clients in
both the private sector and the US Government. 

GET IN TOUCH



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MARK PIETRAS


GLOBAL ACCOUNT MANAGER

Mark has worked in Clinical Diagnostic for over 40 years and at Artel for over
25 of them. He started at Artel as a Manufacturer’s Representative and has
transitioned to a Global Account Manager. In his current role he works with all
international opportunities, represents Artel domestically (Maryland, Virginia,
Washington, D.C., Delaware) and is a liaison for all distributors. He works in
all markets including Clinical, Biopharmaceutical, Research, Government and
Forensics to improve laboratory results through better liquid delivery. 

GET IN TOUCH



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MAUREEN MINIMI


LABORATORY APPLICATIONS SPECIALIST

LEVEL I & II INSTRUCTOR

Maureen Minimi is a Laboratory Applications Specialist and pipetting proficiency
trainer with over ten years of experience in the life sciences industry. She has
hands-on experience in the molecular diagnostics market, having run many
clinical diagnostic tests as a Medical Technologist, as well as experience with
validating assays on instrumentation, troubleshooting instrumentation and
training customers on pipetting skills and optimizing their workflows. She is
highly knowledgeable in Good Laboratory Practices and her technical training
skills and focus on excellent customer service have made her an excellent
resource for helping customers with their liquid handling challenges.

Maureen earned a B.S. in Molecular Biology, with a minor in Chemistry at
Montclair University in New Jersey.



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RYAN MURPHY


TECHNICAL SUPPORT SUPERVISOR

LEVEL I & II INSTRUCTOR

Ryan Murphy is a Technical Support and Training Specialist for the Technical
Services team. His responsibilities include providing after-sales instrument and
software support and conducting proficiency certification trainings for Artel’s
customers. He is dedicated to providing prompt and focused service and support
to ensure continued customer satisfaction.

Ryan earned a BS in Biological Sciences and Neuroscience and a PSM in
Biotechnology at Florida Atlantic University.



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KEITH ALBERT


SR. APPLICATIONS SCIENTIST

LEVEL II INSTRUCTOR

Keith J. Albert, PhD, is a Senior Applications Scientist at Artel, and is
responsible for automated liquid delivery system performance research, customer
education and assay/method validation services. He has spent nearly nine years
managing and working on an Artel service team at Merck Boston – communicating
with their scientists about volume transfer performance for their various liquid
handling platforms.

He applies his expertise and scientific knowledge – in pre- and post-sales
support – to help laboratories optimize their liquid delivery processes and
maintain compliance. He earned his BA in Chemistry at Colby College and his
Ph.D. in Analytical Chemistry at Tufts University.



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BJOERN CARLE


SCIENTIFIC AFFAIRS & APPLICATIONS MANAGER

LEVEL II INSTRUCTOR

Keeping a continual focus on optimizing laboratory productivity, particularly in
an increasingly global environment, Bjoern has been contributing to the
development of international standards for over 13 years. He is a technical
expert contributing to the efforts of standards development committees of ISO,
ASTM International, and CLSI.

Filling a void in testing guidance for users of automated liquid handling
systems, Bjoern was one of the industry experts who proposed the development of
ISO/IWA 15. He is currently the project leader and technical editor for the
development of a series of ISO standards (ISO 23783 parts 1, 2, and 3) slated to
succeed ISO/IWA 15.

Bjoern has been contributing as technical expert to the revision of the ISO 8655
series of standards, serving as lead author and project leader for the new Part
8 “Photometric reference measurement procedure for the determination of volume”
and project leader and technical editor for the revision of Part 7.



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DOREEN RUMERY


DIRECTOR, LABORATORY AND QUALITY CONTROL

LEVEL II INSTRUCTOR

Doreen Rumery, Director, Laboratory and Quality Control at Artel, is a certified
Medical Laboratory Technologist and ASQ Certified Manager of
Quality/Organizational Excellence with more than 30 years in the clinical
laboratory and manufacturing industries.

Doreen oversees all laboratory activities at Artel, including technical
operations, method validation, technician training and conformance with current
regulatory standards.



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CANDIE GILMAN


EDUCATION & TRAINING MANAGER

LEVEL I & II INSTRUCTOR

Candie Gilman is a Education & Training Manager Specialist and is responsible
for both the coordination and/or delivery of all customer training programs and
the developer of the training content. She has over twenty years of experience
in biotech technical support and technical product training, and has spent the
last decade working side-by-side with customers to standardize and improve their
pipetting technique.

Candie also supervises the Artel Customer Service team and is a certified
Communico MAGIC Training Facilitator.



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ROSARIO CALTABIANO


VICE PRESIDENT, BUSINESS DEVELOPMENT

AN ARTELIAN SINCE 2022

COLLABORATING WITH CUSTOMERS TO ENSURE ARTEL’S TECHNOLOGY TRANSLATES INTO
CUSTOMER SUCCESS.

With a focus on ensuring that Artel delivers meaningful and measurable value to
the company’s customers—whether that’s accelerating time to market, delivering
cost savings, or driving intellectual property creation—Rosario approaches his
role as Vice President of Business Development as one of partnership and
collaboration.

He has spent his career bringing complex technologies to scientific and medical
professionals and has found success through close engagement with customers. By
truly listening and understanding his constituents’ needs, Rosario is able to
translate a technology’s value into measurable and sustainable benefits. Newly
part of the team, he is already making an indelible mark both in-house and with
the users of Artel technology.

When not focusing on customer success or being corralled by colleagues into
proofreading their documents (that’s what an inborn commitment to excellence
gets you), Rosario brings joy to his friends and family in the form of cooking
and opera singing.

“Strive not to be a success, but rather to be of value.” – Albert Einstein



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TANYA KNAIDE


SALES MANAGER

AN ARTELIAN SINCE 2002

ENSURING CUSTOMERS CAN STAY FOCUSED ON THEIR GOALS OF DIAGNOSING DISEASES,
FINDING CURES AND DELIVERING VACCINES.

A sales manager responsible for leading a team of skilled account managers,
distributors and consultants, Tanya brings together a deep understanding of
Artel technology and customer needs to drive success for her team and for
Artel’s customers.

Her insight into the benefits provided by Artel technology is based on her
experiences as part of the original R&D team that developed the MVS. With the
belief that technology untethered from customer needs is ineffective, she moved
into marketing to learn how the system she helped develop can enable Artel’s
customers to achieve their goals. Now as a sales manager, Tanya is focused on
expanding the number of life science teams that Artel can help, whether they are
developing and manufacturing tomorrow’s cures or ensuring health through
accurate assays.

Like many at Artel, Tanya likes to enjoy the great Maine outdoors with her
family when not at work, by camping and traveling to the many wonderful state
parks.

“Precision is, after all, not a form of responsibility and a kind of pleasure,
but an instrument of compassion. To be precise requires care, time and attention
to the person, place or process being described.” – Marilyn Chandler McEntyre



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MORGANE STUM


SCIENTIFIC COMMUNICATIONS MARKETING MANAGER

AN ARTELIAN SINCE 2021

BRINGING THE UNIQUE MESSAGE OF ARTEL’S BENEFICIAL TECHNOLOGY TO THE MARKET TO
ENSURE OUR CUSTOMERS’ SUCCESS.

Morgane’s mission is to enable customers and potential customers to quickly and
easily understand how Artel’s technology can help them optimize their assay
workflows by clearly communicating everything Artel. From how the technology
works in specific applications to challenging set up of liquid handler processes
and tuning in of complex assays, Morgane is making Artel’s technology
understandable and accessible to all.

Having been both hands-on at the bench and with scientific project management,
Morgane understands the ins and outs of customers doing research and providing
scientific services. She looks forward to satisfying her innate curiosity by
learning about the needs of all of Artel’s many types of customers.

When not translating Artel technology into easy-to-grasp communications, Morgane
relaxes by folding herself into knots practicing and teaching yoga, traveling
back to her native France, expanding her proficiency at a variety of arts, and
marveling at how all of these activities feed back on and are driven by the
nervous system.

“After a certain high level of technical skill is achieved, science and art tend
to coalesce in esthetics, plasticity, and form. The greatest scientists are
always artists as well.” – Albert Einstein



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BERNADETTE DANIS


DIRECTOR MARKETING & SALES

AN ARTELIAN SINCE 1999

BUILDING RELATIONSHIPS FOR SUCCESS

Bernadette is the driving force (and friendly face) behind Artel’s content-heavy
and customer-centric approach to marketing. She develops marketing/branding
strategies and communications campaigns, and leads program execution and
analysis by coordinating internal and external efforts, managing budgets, and
ensuring consistency and adherence to Artel’s high standards.

Bernie’s strength lies in her ability to reach across all disciplines at
Artel—scientific, engineering, metrology, technical support, product
development, production, sales, and field support—to make sure that customers
are getting the valuable information they need.

Bernie’s passion for detail, quality, and authentic content is expressed in her
extraordinary culinary skills, whether the cooking is for an (extensive) family
gathering or making a meal for the local community teen center.

“What people do with food is an act that reveals how they construe the world.”
Marcella Hazan



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WENDY VACCARO


DIRECTOR TECHNICAL SERVICES

AN ARTELIAN SINCE 2001

PUTTING PROBLEM SOLVING SKILLS TO WORK FOR THE CUSTOMER

Wendy puts her years of experience in the laboratory and her passion for helping
people and problem solving to good use as Artel’s Technical Services Manager.
Her background has given her hands-on knowledge of customers’ tests and assays,
enabling her to understand their pain points since she has experienced them
herself. Her goal is to ensure that first-class service is provided by Artel’s
customer-facing team, whether it’s directly interacting with customers or
through her management of the team. Through hiring, training and guiding her
team, she nurtures productive, long-lasting customer relationships.

Wendy’s focus on customers also makes her an excellent internal customer
representative to Artel’s teams, where she provides input on product development
to the R&D team and communicates any quality issues with Artel products and
services to the operations team.

Wendy’s drive to help others resolve problems is not limited to Artel but is
evident in all aspects of her life, especially with her children. When not
assisting customers, Wendy likes to stay active by biking, boating, and taking
long walks in beautiful Maine.

“Nobody cares how much you know until they know how much you care.” commonly
attributed to Theodore Roosevelt



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A. BJOERN CARLE


SCIENTIFIC AFFAIRS AND APPLICATIONS MANAGER

AN ARTELIAN SINCE 2007

STANDARDS DEVELOPER SINCE 2010

Keeping a continual focus on optimizing laboratory productivity, particularly in
an increasingly global environment, Bjoern has been contributing to the
development of international standards for over 10 years. He is a technical
expert contributing to the efforts of standards development committees of ISO
(International Standards Organization), ASTM International (formerly the
American Society for Testing and Materials), and CLSI (Clinical and Laboratory
Standards Institute).

Filling a void in testing guidance for users of automated liquid handling
systems, Bjoern was one of the industry experts who proposed the development of
the ISO International Workshop Agreement (IWA) 15 “Specification and method for
the determination of performance of automated liquid handling systems,” serving
as project leader and technical editor for the development of this ISO document.
He is currently the project leader and technical editor for the development of a
series of ISO standards (ISO 23783 parts 1, 2, and 3) slated to succeed ISO/IWA
15.

Bjoern has been contributing as technical expert to the revision of the ISO 8655
series of standards, serving as lead author and project leader for the new Part
8 “Photometric reference measurement procedure for the determination of volume”
and project leader and technical editor for the revision of Part 7 “Alternative
measurement procedures for the determination of volume.” He is the co-proposer,
lead author, and project leader for the development of the new Part 10 “User
guidance and requirements for competence, training, and POVA suitability.”

Key Roles:

Project leader for development or revision of:
– ISO 8655-7
– ISO 8655-8
– ISO 8655-10
– ISO 23783-1, -2, and -3
– ASTM E1154
– ISO/IWA 15

Technical expert in:
– ISO/TC48/WG04
– ISO/TC48/WG05
– ANSI US TAG to ISO/TC48
– ASTM E41 and E13
– CLSI

Contact Bjoern



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HEIDI REDLON


REGULATORY AFFAIRS SPECIALIST

AN ARTELIAN SINCE 2001

REGULATORY AFFAIRS PROFESSIONAL SINCE 1981

Heidi contributes almost 40 years of Regulatory Affairs and Quality Assurance
experience to the Standards Leadership team. Having worked for decades in
FDA-registered companies, she is well-versed in FDA regulations, audits, and
inspections. As a Certified QMS Auditor, she has been responsible for all
aspects of Artel’s ISO 9001 certification and ISO 17025 accreditation processes,
as well as the corresponding internal audits. Additionally, she is an expert in
industry-specific regulatory requirements, and ensures Artel’s continuous
compliance with all applicable regulations and international standards.

Heidi serves as the secretary to the ISO working group responsible for the
development of a series of new ISO standards for Automated Liquid Handling
Systems, after having provided significant support to the development of ISO/IWA
15. Her standards development expertise is further applied in handling the
balloting process of ISO and ASTM standards for the relevant technical
committees in the US.

Key Roles:

– ISO/TC48/WG05 – Secretary
– ANSI US TAG to ISO/TC48 – Vice Chair

Responsible for:

– FDA regulations
– ISO 9001 certification
– ISO 17025 accreditation
– Internal audits
– Compliance to RoHS, REACH, TSCA, and others

Contact Heidi



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RICHARD CURTIS


TECHNICAL DIRECTOR, CO-FOUNDER, AND CHAIRMAN

AN ARTELIAN SINCE 1982

STANDARDS DEVELOPER SINCE 1995

Richard has been applying his scientific expertise to the development of
international standards for over 25 years. He proposed and authored ISO
8655-7:2005 and ISO/TR 16153, based on the ratiometric photometric method for
volume determination.

He was an active member in the ASTM International (formerly American Society for
Testing and Materials) committee on laboratory apparatus, as well as in NCSL
International (formerly National Conference of Standards Laboratories) through
the 1990’s. In 1995, he became involved in the revision of DIN 12650 series of
standards related to pipettes and other piston-operated apparatus, which led to
the development of the ISO 8655 series of standards.

The co-founder of Artel, Richard was company’s original member delegate to the
NCSLI – an international metrology association founded at the request of the US
National Institute of Standards and Technology (NIST). This close engagement
with metrology and measurement excellence was formative in the development of
Artel’s measuring systems and laboratory capabilities.

He authored numerous papers and presentations on the topic of pipette
calibration, which are referenced in compliance standards, such as the
checklists issued by CAP (College of American Pathologists).

Key Roles:

Author of:
– ISO 8655-7:2005
– ISO/TR 16153:2004
– Performance verification of manual action pipettes, Am Clin Lab 1994

– Referenced in CLSI GP-31 A
– Referenced in CAP checklists
– NCLSI member delegate and appointing officer
– ASTM E41 member since mid-1990’s

Contact Richard



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GEORGE RODRIGUES


VP SCIENTIFIC AFFAIRS

AN ARTELIAN SINCE 1998

STANDARDS DEVELOPER SINCE 1999

George has been engaged in international standards and metrology for more than
20 years – working with colleagues at ISO, ASTM International (formerly the
American Society for Testing and Materials), CLSI, and NCSL International
(formerly the National Conference of Standards Laboratories).

He chairs the ISO working group responsible for the development of the new
standard for Automated Liquid Handling Systems, after having co-proposed and
chaired the development of ISO/IWA 15, which was published in 2015. He is the
former chair of the ISO working group responsible for pipettes and other
piston-operated apparatus, where he proposed the development of a new ISO
standard for the “Photometric Reference Measurement Procedure for the
Determination of Volume” (ISO 8655-8). George is also a technical expert in the
revision of all parts of the ISO 8655 series of standards and proposed the
development of the new ISO standard on Operator Training and Pipetting
Technique.

His deep expertise in metrology is applied in the current revision of the ISO
technical report on the estimation of uncertainty for the photometric reference
method, numerous articles, as well as across Artel’s product line.

Serving as chair of the US technical advisory group to the ISO technical
committee responsible for laboratory equipment, George is responsible for
achieving consensus among US experts and articulating this US consensus
positions the ISO international technical committee.

George chairs the ASTM sub-committee on laboratory apparatus and serves as
secretary to the parent main committee. His metrology expertise was applied in
the revision of the balance calibration standards ASTM E898 and E617, which is
referenced in the USP (United States Pharmacopeia).

He co-authored the chapters about pipettes and liquid handling processes in the
current edition of CSLI QMS-23.

Key Roles:
– Co-author of:
– ISO 8655-7
– ISO 8655-8
– ISO/TR 16153
– Proposer of ISO/IWA 15
– Proposer of ISO 23783-1, -2, -3

– CLSI QMS-23 – Contributing Author
– ISO/TC48/WG05 – Convenor
– ISO/TC48/WG04 – Former Convenor
– ASTM E41 – Secretary
– ASTM E41.06 – Chair
– ASTM E898:2020 – Revision Participant
– ASTM E617:2018 – Revision Participant
– ASTM E1154 – Technical Contact

– ANSI
– US TAG to ISO/TC48 (Laboratoy Equipment) – Chair
– ANSI International Forum – Participant
– NCLSI – Member Delegate & Healthcare Metrology Committee

Contact George



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KATHLEEN CHASE


VICE PRESIDENT OF FINANCE & STRATEGY

AN ARTELIAN SINCE 2018

EXTENDING ARTEL’S COMMITMENT TO EFFICIENCY, QUALITY, AND PRODUCTIVITY TO
FINANCIAL PLANNING AND ANALYSIS

Kathleen extends Artel’s commitment to using innovative processes for error-free
results to Artel’s finance-related activities. Responsible for financial
planning and analysis, evaluating strategic opportunities, budgeting, benefits,
and compensation, Kathleen uses her long history of doing mergers and
acquisitions from a consulting and business side to bring analytical excellence
to strategic evaluations, and her experiences at larger companies to advance
established processes.

When not at Artel, Kathleen uses all her experience in efficiency and
productivity to care for her two daughters and their cat, dog, and horse and, in
the very little time left over after that, enjoys travelling to other countries,
meeting new people and learning about other cultures.

“Live life as if you were to die tomorrow. Learn as if you were to live
forever.” Mahatma Gandhi



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RICHARD CURTIS


TECHNICAL DIRECTOR, CO-FOUNDER, AND CHAIRMAN

AN ARTELIAN SINCE 1982

CREATING PRODUCTS AT THE INTERSECTION OF CORPORATE STRATEGY, MARKET NEED, AND
AVAILABLE TECHNOLOGY

Richard combines his scientific education, love of learning, curiosity, and
passion for making things work better to build products that help life science
labs meet quality and productivity goals. His favorite challenge is finding the
bullseye at the intersection of corporate strategy, market need and available
technology, and then figuring out how to create a product which hits that
target. His leadership has been instrumental in shaping Artel’s products and
services into the effective, easy-to-use, and quality-focused offerings that
they are today.

When not creating tools and knowledge to help life science labs get the right
answers every time, Richard enjoys the great Maine outdoors—canoeing, camping,
and gardening—as well as woodworking (usually in the great Maine indoors).

TO MISQUOTE SHERLOCK HOLMES:

“When you have eliminated every possibility for inaccuracy, then accuracy
remains your only option.”



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NATHANIEL HENTZ


DIRECTOR SCIENTIFIC MARKET DEVELOPMENT

A FULL-FLEDGED ARTELIAN SINCE 2018 (AN ARTEL CONSULTANT SINCE 2007)

HELPING CUSTOMERS UNDERSTAND ALL THE DIFFERENT WAYS TO IMPROVE DATA QUALITY AND
PRODUCTIVITY WITH ARTEL TECHNOLOGY

With years of pharmaceutical industry experience centered around analytical
chemistry, automation, and new technologies, as well as a background in teaching
assay development and validation, Nat’s a natural in his role at Artel as the
primary driver and chief communicator of product applications. From optimizing
assays, processes, and workflows to pipette user training and calibration, Nat
communicates to customers how Artel products and services can improve quality
and productivity.

At the same time, he keeps track of key assay trends and applications to inform
new product development and strategic guidance for business development,
partnering, and collaborative opportunities.

While typically a casual and friendly person at Artel and at home, Nat’s
aggressive commitment to quality comes out when he homebrews beer and other
fermented beverages and he’s even been known to kick people out of the kitchen
to avoid contamination.

“Fast is fine but accuracy is everything.” Wyatt Earp



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KIRBY PILCHER


PRESIDENT AND CO-FOUNDER

AN ARTELIAN SINCE 1982

COMBINING CREATIVITY AND PRECISION TO BUILD ROBUST SOLUTIONS BASED ON HARD-NOSED
SCIENCE

As a co-founder and President, Kirby’s role at Artel is similar to that of an
orchestra conductor—he melds the different elements of the company into a
powerful whole, bringing out the best in his colleagues and creating synergies
that together overcome customer challenges in liquid handling, quality, and
regulatory compliance.

Through a combination of curiosity and discipline, creativity and precision, he
works with his fellow Artelians to build outside-the-box solutions that are
efficient, easy-to-use, highly effective and based on science. Their goal: to
ensure that each customer finds new opportunities and executes new solutions to
achieve productivity and compliance objectives.

When not at Artel, Kirby takes up his own instruments, the saxophone and piano,
playing for the approval of Charlie Parker and Gabriel Faure.

“Music is your own experience, your thoughts, your wisdom. Master your
instrument, master the music. If you don’t live it, it won’t come out of your
horn.” Charlie Parker





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JIM KENNY


DIRECTOR PRODUCTION

AN ARTELIAN SINCE 1988

MAKING SURE THAT CUSTOMERS CAN TRUST AND RELY ON ARTEL

As the Production Manager, Jim maximizes Artel’s productivity and quality by
ensuring that all supplies and components are in place, providing proper
training for production personnel, maintaining effective processes, and
supporting an overall positive, sound and safe working environment.

Driven by a desire to help others, Jim uses his 30-plus years of experience in
the photometric instrument field to ensure that customers know they can rely on
Artel, answering questions, solving problems, and guiding them through to
complete resolution of any issues they have with their lab’s systems.

Like many at Artel, Jim enjoys cooking and home renovation, and is currently
combining his helpfulness and home renovation skills by working on his daughter
and son-in-law’s house.

“Seek first to understand, then to be understood.” Stephen R. Covey



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JACK WOOD


DIRECTOR BUSINESS INFRASTRUCTURE & SUPPLY CHAIN

AN ARTELIAN SINCE 2004

NURTURING SUPPLIER RELATIONSHIPS TO ENSURE THE QUALITY OF ARTEL’S PRODUCTS AND
SERVICES

An important part of building high-quality products, and providing services that
rely on those products, is ensuring that the components and supplies are also
high-quality and readily available. Which is why Jack focuses on keeping
supply-side relationships top notch. Responsible for the extended supply
chain—procurement, purchasing, inventory control, warehousing, shipping, and
trade compliance—as well as Artel’s facilities and physical plant, Jack ensures
quality by being both a good customer and delivering good customer service.

Jack’s adherence to high standards, quality, and attention to detail are a great
fit for his work at Artel and can also be seen in the years-long home renovation
project he and his wife have been undertaking. When not at Artel, Jack is an
avid traveller, gardener, and connoisseur of cinema and literature.

“No one knows the cost of a defective product – don’t tell me you do. You know
the cost of replacing it, but not the cost of a dissatisfied customer.” W.
Edwards Deming



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GRAHAM LONG


VICE PRESIDENT OF BUSINESS DEVELOPMENT

AN ARTELIAN SINCE 2017

IMPROVING DATA QUALITY BY SHINING A LIGHT ON SOURCES OF VARIABILITY AND NOISE

Officially, Graham is responsible for overseeing sales, strategic marketing,
business development, and applications of Artel’s technology. In practice, this
means listening to customers and leveraging his broadly eclectic scientific and
business background to identify technological solutions that improve data
quality and productivity.

Initially trained as a molecular biologist/protein biochemist, his many years
troubleshooting misbehaving assays and analytical methods make him particularly
well-suited to a role helping customers with their data quality. The many years
at the bench have given Graham a deep appreciation of the importance of reducing
sources of noise and variability which, together with experimental controls, can
help save weeks and even months of wasted time.

When not at work, Graham’s total embrace of the experimentalist’s spirit is
evident in his approach to cooking and baking, also known as “the experiment you
get to eat,” which requires precision and tight QC of the ingredients as well as
exact execution of the recipe steps to get the desired tasty outcome.

“I often say that when you can measure what you are speaking about, and express
it in numbers, you know something about it; but when you cannot measure it, when
you cannot express it in numbers, your knowledge is of a meagre and
unsatisfactory kind.” Lord Kelvin



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GEORGE RODRIGUES


VP SCIENTIFIC AFFAIRS

AN ARTELIAN SINCE 1998

HELPING LABS IN REGULATED ENVIRONMENTS

With a specialization in metrology and a lifelong interest in both science and
engineering, George is ideally suited for his role as Artel’s representative to
metrology and standards organizations, laboratory accreditation bodies, and
government regulators, where he helps shape regulatory frameworks around liquid
handling processes.

These activities give George a deep understanding of regulatory compliance
which, coupled with his metrology and quality expertise, he uses to help
customers improve data quality and efficiency while maintaining regulatory
compliance. This help is especially critical for customers making process
improvements, as change can be challenging in regulated environments.

George’s interest in metrology and standards extends beyond his work at Artel
(see how he celebrated World Standards Day in 2016). For example, in George’s
words, “Deflategate could have been avoided with a properly defined and
validated measurement process. With no stated reference temperature, the NFL
cannot possibly regulate ball pressure to plus or minus 0.5 psi. A game of
inches and seconds, $15 billion annual revenue, and zero metrologists!”

“Every system is perfectly designed to get the results it gets.” Often
attributed to W. Edwards Deming, but more likely from Paul Batalden.



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CARY OUELLETTE


DIRECTOR QUALITY ASSURANCE

AN ARTELIAN SINCE 1998

KEEPING ARTEL’S INTERNAL QUALITY SYSTEMS IN ORDER

As the person in charge of Artel’s Quality Management System, Cary plays a
critical role in making sure that Artel’s commitment to quality is always being
met. By training employees and keeping all quality processes and procedures
well-documented and up-to-date with current regulatory standards she ensures
regulatory compliance, and by assessing and evaluating performance both
internally and externally (Suppliers) and customer feedback, she supports
overall productivity and effectiveness to ensure we meet our customers’
expectations.

When not working closely with her team members to maintain Artel’s quality
management processes, Cary enjoys the peace found hiking in the beautiful Maine
outdoors.

“Nature does not hurry, yet everything is accomplished.” Lao Tzu



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DOREEN RUMERY


DIRECTOR LABORATORY

AN ARTELIAN SINCE 2000

ENSURING STANDARDIZATION, QUALITY, AND PRODUCTIVITY IN ARTEL’S OWN LABS

“Random is not one of my strengths.” Doreen Rumery

With a strong work ethic, thorough attention to detail, inquisitive mind that
needs to know why things work (or don’t work), and passion for standardization,
Doreen is exactly the right kind of person to manage Artel’s chemistry and
calibration labs. She’s responsible for making sure the labs run smoothly,
ensuring product and instrument quality, calibrations, regulatory compliance,
lab personnel training, timely delivery of products, troubleshooting, and
process improvements.

Doreen’s need for standardization is apparent even in her home life where
spreadsheets and planning tools are used to ensure the household runs smoothly.
When not at Artel, Doreen likes to spend time with her family (some of whom she
also sees at Artel), gardening, and travelling with her many sisters and
brother.

“Quality is never an accident; it is always the result of high intention,
sincere effort, intelligent direction and skilful execution; it represents the
wise choice of many alternatives.” William A. Foster



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COEFFICIENT OF VARIATION (CV) FOR ALL CHANNELS



 

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RELATIVE INACCURACY FOR ALL CHANNELS



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MEAN VOLUME FOR ALL CHANNELS (ΜL)



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Table 1. Regulations that require demonstration of pipette competency training
and/or assessment

ISO Standards ISO/IEC 17025:2005 General Requirements for the Competence of
Testing and Calibration Laboratories ISO 15189:201 Medical Laboratories;
Requirements for Quality and Competence ISO 15195:2003 Laboratory Medicine;
Requirements for Reference Measurement Laboratories

FDA cGMP regulations (current Good Manufacturing Practice) 21 CFR Part 211 cGMP
for Finished Pharmaceuticals 21 CFR Part 225 cGMP for Medicated Feeds 21 CFR
Part 820 Quality System Regulation for Finished Devices for Human Use 21 CFR
Part 1271 Human Cells, Tissues, and Cellular and Tissue-based Products

GLP (Good Laboratory Practice) FDA: 21 CFR Part 58 GLP for Non-clinical
Laboratory Studies EU: Directive 2004/10/EC Principles of Good Laboratory
Practice 1997 (Part 1), from the Organisation for Economic Cooperation and
Development (OECD)

GCP (Good Clinical Practice): International Conference on Harmonization (ICH) E6
Good Clinical Practice – Consolidated Guidance 1996

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