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Submitted URL: https://campaign.it-techtalk.com/r/15aaca6c50ba75bbb7af66d53?ct=YTo1OntzOjY6InNvdXJjZSI7YToyOntpOjA7czoxNDoiY2FtcGFpZ24uZXZlbnQiO...
Effective URL: https://zoomphone.it-techtalk.com/welcome-bnx/idc-infobrief-bnx?utm_source=automate&utm_medium=email&utm_campaign=zoom-bnx&utm_con...
Submission: On May 25 via manual from PH — Scanned from IT

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IDC infobrief:


10 THINGS CX LEADERS NEED TO CONSIDER IN 2024





What are the key forces influencing CX strategies in 2024? How are customer
expectations evolving, and what does this mean in terms of emerging challenges
and opportunities?

 

These questions and more are addressed in this IDC InfoBrief, sponsored by Zoom,
which covers topics ranging from service flexibility to the growing adoption of
AI in contact centers. Think practical insight and forward-looking predictions,
consolidated in one easy read.



 

Quantum Technology Marketing Group Limited, trading as IT-TechTalk in
partnership with Zoom Privacy Policies: To understand how Quantum Technology
Marketing Group Limited and IT-TechTalk handle your data, please review our
Privacy Policy.

For information on how Zoom manages your data, please see their Privacy Policy.

 

© 2024 Quantum Technology Marketing Group Limited, trading as IT-TechTalk. All
Rights Reserved.

Quantum Technology Marketing Group Limited, trading as IT-TechTalk In
partnership with Zoom Privacy Policies: To understand how Quantum Technology
Marketing Group Limited and IT-TechTalk handle your data, please review our
Privacy Policy. For information on how Zoom manages your data, please see their
Privacy Policy.

 

© 2024 Quantum Technology Marketing Group Limited, trading as IT-TechTalk. All
Rights Reserved.

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