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WIN LOCATIONS. INCREASE SALES. SAVE TIME. ALL BY PROVIDING BETTER CUSTOMER
SERVICE. GET ZIPPY WITH ZIPPYASSIST™



ZippyAssist is the Customer Care Platform specially built for today's unattended
and self‑service environments.

Get Zippy Today

Try Zippy free for 14 days.
No long term commitment — cancel at any time.

HOT NEWS: ZippyAssist Native Integration with VendSys  


OUR CUSTOMERS.

Powered by Zippy.

When you use Zippy to support your customers, you're joining a group that
includes the very best in the industry.



Join the customer service revolution!

Get in touch for a demo or have your own Zippy in minutes!


GREAT BENEFITS TO HELP YOU GROW YOUR BUSINESS THE SMART WAY.

Zippy helps you sell more product, retain more business, and win new accounts by
helping you take care of your most important revenue generator — your customers.
While at the same time saving time and costs.


BOOST CUSTOMER SALES

Your customers will spend money with you—and more frequently—if quick and easy
access to help is available. By as much as 38%!

Creating trust is challenging in unattended retail and self-service. But
ZippyAssist is often the type of assurance your customers are looking for.

Find out more 


SAVE ON ACCOUNT RETENTION

If your retention strategy is focused on swapping out equipment with equipment
that costs even more, there's a better way because unresolved customer service
issues is the leading reason providers lose accounts—not out-dated equipment.
With ZippyAssist, customers can let you know of any problems before they can
mushroom into big ones, saving you from retiring equipment before it's time.


WIN NEW ACCOUNTS

At its heart ZippyAssist is a tool specially designed to improve the customer
experience. It’s exactly that type of attitude that wins new accounts! Over and
over again we hear from customers how ZippyAssist helped them win new accounts.
It demonstrates their commitment to customers, and their smart use of technology
to close the gap between customer expectation and customer experience.


GREAT FEATURES.

ZippyAssist is a cloud‐based customer engagement platform specifically designed
for self-service and unattended retail environments, providing a super‐simple
way for customers to seek help should they need it, and for companies to respond
quickly and effectively.


HELP REQUESTS

With a simple text message to a number dedicated to your company’s ZippyAssist,
customers can access the help they need without a time-consuming phone call.


POWERFUL FEEDBACK

Know about small problems before they become big ones. Customers can provide
feedback right in the ZippyAssist app — suggestions or frustrations, and praise.


SIMPLIFY REFUNDS

With our 100% online refund feature you can issue refunds simply and quickly,
making it more convenient for customers (and your customer support team).


TRACK EQUIPMENT

You can add, update, and delete equipment data directly in ZippyAssist—if you
don't have a VMS, this can be a tool you can use to help manage the location of
your equipment. You can also see what specific equipment is getting the most
customer help requests.


MULTI-LANGUAGE

To support our Spanish and French speaking users, ZippyAssist's customer web app
supports Spanish and French.


CRM BUILT-IN

ZippyAssist keeps a full history of your customers who have used ZippyAssist to
contact you, and makes it easy to find them. This is great if you need to check
or look-up the history of a customer.

More about Zippy's great features.


HOW ZIPPY WORKS.

ZippyAssist makes it easy for customers to get help when they need it, and give
operators all the information they need to fix a problem quickly.


1. STICKER YOUR EQUIPMENT

Give customers confidence they can get help when they need it, or give feedback


2. CUSTOMER TXTS.

When a customer needs help they initiate a request by sending a simple text.


3. SHARE INFO.

Customers use a mobile optimized experience to quickly share details of the help
they need, or feedback.


4. GET NOTIFIED. TRIAGE.

Your team gets notified by email so you can quickly triage anything urgent.
Everything is captured in your ZippyAssist dashboard.


5. REVIEW REFUND REQUESTS

If the customer requests a refund, review and approve. Online refunds are
processed within minutes.


6. GET A REVIEW

Use Zippy's automation workflow to request a customer review after they've
received help.


CASE STUDIES.

Great Minds Think Alike.

Don’t just take our word for it. Companies of all sizes are adopting ZippyAssist
to better support customers, win more accounts, and help their people do their
jobs better.




FIRST CLASS VENDING STILL SETTING THE PACE.

First Class Vending is a leading convenience refreshments company operating in
Nevada and Southern California. Michelle Marsh (President, Nevada) shares how
ZippyAssist is providing ROI and benefits to both customers and their operations
teams.

Find out more 


COLEY CANTEEN

ZippyAssist is a no-brainer! This is what Shane Swanson told us about
ZippyAssist in a recent conversation. Shane is the Sales and Customer Service
Manager for Coley Canteen – the Flint Michigan company that's been in business
nearly 85 years.

Find out more 


MAUMEE VALLEY GROUP

With a legacy spanning over 75 years, and covering more than 700 locations,
Maumee Valley Group continues to adapt to the ever-evolving market and provide
excellent value and service to its customers.

Find out more 


ONE SOURCE REFRESHMENTS

Staying at the forefront of today’s vending technology, One Source’s VP of
Operations, Jared Detwiler, shares how ZippyAssist has helped evolve the brand’s
customer relations and internal operations.

Find out more 


VEND ALASKA

Adapting your business to today’s digitally-driven world is crucial. Steven
McDonald, Vend Alaska CEO, shares how using ZippyAssist has helped the company
progress forward despite ever-changing demand.

Find out more 


BLUE SKY SUPPLY

Blue Sky Supply, an Oklahoma-based vending service, adapts to evolving
unattended retail by integrating ZippyAssist. Their GM, Matt Bingham, shares how
this fuels growth and improves customer relations.

Find out more 


HEALTHIER HORIZONS

Great customer service works from the inside-out. Chad Starkey, Owner of
Healthier Horizons Vending, shares how ZippyAssist helps encourage employees and
promotes positive customer experiences.

Find out more 


LEVEL-UP YOUR CUSTOMER SUPPORT.

The best way to earn the trust of customers in unattended retail and
self-service environments—and protect your investment in equipment, systems, and
stock—is to take care of them when the unexpected happens.

Watch the video to see how ZippyAssist is helping operators solve little
problems before they grow into big ones.




GETTING STARTED IS EASY

You can be up and running with your own ZippyAssist in minutes!

Start Your Free Trial

Try it free for 14 days.
Your customers will love it—and so will you.

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6L Inc. • www.zippyassist.com • PO Box 1916, Pleasanton, CA 94566

HQ’ed in California. Designed and built in Aotearoa New Zealand.

© 6L Inc. 2024.