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 * Explore Fusion
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 * Explore Fusion
   * About Fusion
   * Leadership
   * Locations
   * Awards & Recognitions
   * Certifications & Afiliations
   * Diversity and CSR
   * Group Companies
   * News Room
 * Services
   * Customer Engagement
     * Customer Service
     * Tech Support
     * Live Chat
     * Social Media
     * Email
   * Digital Solutions
     * RPA
     * WFM
     * FAQ
     * S2T
     * FeetPort
   * Utility Billing
     * Spot Billing
   * Capabilities
     * Work-At-Home
     * Right Shoring
     * Multilingual
     * Omni Channel
     * Quality Assurance
 * Industries
   * BFSI
     * Banking Finance
     * Insurance
     * Accounts Receivable Management
   * High Tech
     * Fintech
     * Ecommerce
     * Startups
     * Edtech
     * Software Platforms
   * Healthcare & Life Sciences
     * Patient Care
     * Healthcare Plans
     * Devices & Products
     * Health & Wellness
   * Utilities
     * Telecom
     * Energy
     * Gas
   * Retail
     * Home Improvement
   * Travel Transportation Tourism
     * Traveler Experience Management
     * Hospitality
     * Aviation
 * Careers
   * Apply Online
   * Gallery
 * Knowledge Center
   * Blogs
   * Case Studies
   * Whitepaper
   * Videos and Podcasts
 * Get A Quote




 1. POWER OF HUMAN CONNECT
    
    We combine innovative technology with human connect to deliver a peerless
    customer experience across the board.


 2. WE ARE DIVERSE
    
    For us, diversity, inclusiveness, and equity are not just principles - they
    are the central pillars of our business.


 3. WE ARE GLOCAL
    
    Globally accessible yet locally reliable. Our global presence gives you
    access to 14,000+ local talents and a range of shoring options to accelerate
    your growth.

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POWER OF HUMAN CONNECT

We combine innovative technology with human connect to deliver a peerless
customer experience across the board.


WE ARE DIVERSE

For us, diversity, inclusiveness, and equity are not just principles - they are
the central pillars of our business.


WE ARE GLOCAL

Globally accessible yet locally reliable. Our global presence gives you access
to 14,000+ local talents and a range of shoring options to accelerate your
growth.

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33

Years of experience

 


14

Countries of operation

 


5M+

Customers interactions

per month


DRIVEN BY
COMMITMENT
POWERED BY HUMANS

We are bringing brands closer to their customers for the past 33 years, with
innovative technology and the power of human connect through myriad outsourcing
services. From development to deployment, we as a BPM company, strengthen this
commitment with our 14,000+ strong support experts working across 27 locations
in 14 countries : United States, UK, Albania, Morocco, India, Philippines,
Colombia , Canada, El Salvador, Jamaica, Thailand, Mexico, Kosovo and
Indonesia. We cater to various customer engagement solution outsourcing needs of
brands from different industries and are committed to deliver excellence.

 

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WE SERVE
250+ BUSINESSES
ACROSS MULTIPLE DOMAINS


BFSI

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HIGH TECH

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RETAIL

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HOME IMPROVEMENT

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HEALTHCARE

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TELECOM

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UTILITY

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TRAVEL, TRANSPORTATION

Learn More




AWARDS & CERTIFICATIONS


GLOBAL WORKFORCE MANAGEMENT FORUM




PCI DATA SECURITY STANDARDS




ISO/IEC 27001:2013




MINORITY BUSINESS ENTERPRISE (MBE)




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 4. 


GLOBAL WORKFORCE MANAGEMENT FORUM


PCI DATA SECURITY STANDARDS


ISO/IEC 27001:2013


MINORITY BUSINESS ENTERPRISE (MBE)




OUR SERVICES COMBINE INGENIOUS INSIGHT, INNOVATIVE TOOLS AND GENUINE EMOTION


CONTACT CENTER SERVICES THAT GUARANTEE SUPERIOR CX MANAGEMENT

We thrive to bridge the gap between your business goals and customer
expectations with interactions rooted in human connect. With our premium call
center solutions, we ensure the best-in-class service delivery across all
communication channels in over 40 languages, building a strong connection
between your brand and your customers. In addition, our inbound & outbound call
center services will help you deliver satisfactory customer interactions for
improved experiences, boosting brand loyalty and reputation.


CUSTOMER ENGAGEMENT


DIGITAL SOLUTIONS


CAPABILITIES


THEY BELIEVED, WE DELIVERED




WE KEEP OUR PROMISES

> Great experience with this BPM Services Provider. They do the two things that
> matter most to us. They perform and they communicate. The vendor is a major
> upgrade professionally from our previous vendors. They are responsive to all
> of our needs!

- A SOFTWARE DEVELOPER COMPANY IN THE US

> “This company has been a godsend. We were wasting so much money on our
> in-house outreach. Now, it does all the heavy lifting for us, qualifying our
> leads and sending us warm transfers. "

- RENOWNED SOLAR ENERGY ENTERPRISE IN THE USA

> "By utilizing the vendor and its state-of-the-art soundboarding technology, we
> have been able to reach leads in both an effective and efficient manner. It
> saved us the headache and massive expense of developing and in-house outreach
> program."

- TOP DIGITAL MEDIA COMPANY IN THE UNITED STATES

> "We have launched over 50 campaigns with the company, they consistently meet
> or exceed our TPH goals. Most important, the executive team is ethical and
> principled; I trust them to always safeguard our data."

- A MEDIA CONSULTING COMPANY IN MEXICO

> I really want to appreciate the hard work, dedication and efforts put forward
> by Fusion team...The kind of leap Fusion has taken in BCC performance since
> Sep’21 is remarkable. I thank each one of you for creating new benchmarks and
> taking the campaign to another level.

- A LEADING PRIVATE SECTOR BANK IN INDIA

> I have been working with Fusion in USA for over 5 years and have been
> extremely satisfied with them. First and foremost, their performance on the
> phone has been as good as any call center I have worked with. Their client
> relation teams do a great job communicating and are always responsive day or
> night. I couldn’t be happier with the working relationship I have with them
> and look forward to many more years together.

- ONLINE HEALTH STORE, UNITED STATES

> In the three years since our customer care organization began working with
> Fusion, our relationship and footprint has grown. Fusion and its leadership
> team is instrumental in the success of our business by providing world class
> customer service and driving incremental revenue. They never back down from a
> challenge, always remain strategically competitive and welcome collaboration
> with us as the client. We look forward to continuing our partnership journey
> with this BPM Company into the future.

- HOME IMPROVEMENT MARKETPLACE

> I just want to let you know how ecstatic, impressed, pleased, etc. , because I
> don't think there are enough words to tell you how happy I was this CXM
> partner. Thank you so much for everything you do. I absolutely love being a
> part of Fusion!

- VOICE PLATFORM SOLUTION PROVIDER

> As President and Founder of many companies, I have never read such an
> informative email from a BPM outsourcing company where every sentence
> delivered such a positive and motivational message. Trust me, I am not one for
> offering many compliments. This was an A+ directive and much appreciated.
> Thanks for your commitment to our program.

- ONLINE BOOKING SOFTWARE COMPANY

> I am super impressed about the fact that FUSION managed to deploy a huge team
> of WFH agents to ensure smooth delivery of customer experience without any
> hiccups. Awesome job team Fusion keeping agile during this difficult time.

- END-TO-END CLOUD COMMERCE PLATFORM

> A big thanks to Fusion and its team in USA for all they do to help us and our
> customers! Great job everyone...I'm sure that it has been a long hard road to
> get this done, but it is appreciated

- OFFICE SUPPLY RETAILING COMPANY, UNITED STATES

> Team is deeply appreciative of the extraordinary effort you & your Team have
> shown in this difficult situation. Fusion has stood out in serving our
> Consumers with your heart and soul in this hour of need. A big thank you for
> being you & your Team

- LEADING UTILITY COMPANY, INDIA





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