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 * DMarket
   
 * FAQ
   


DMARKET FAQ

Registration
 1. Register on DMarket with Steam
 2. Register on DMarket with email
 3. Register on DMarket with Life Beyond
    

Log in
 1. Log in to DMarket with Steam
 2. Log in to DMarket with email
 3. Log in to DMarket with Life Beyond
 4. Password recovery
 5. 2FA disconnect
 6. Disconnect Steam
    

Account settings
 1. Uploading an avatar
 2. Setting up a username
 3. Changing the password
 4. DMarket Public Key
 5. Receiving newsletters from DMarket
 6. Uploading Steam items to DMarket account
 7. Uploading Life Beyond items to DMarket account
 8. Restrictions on Steam - why can’t I trade
 9. Transaction history
    

Funds deposit and withdraw
 1. Deposit funds to DMarket
 2. Withdrawing funds from DMarket
 3. KYC procedure
 4. Questions about fund deposits and withdrawals
 5. Withdraw to Payoneer
 6. Bitcoin
 7. I’ve made a BTC payment but my DMarket balance has not been updated
 8. PayPal - How long the withdrawal processing
 9. Bank card - How long the withdrawal processing
    

Purchase
 1. Buy an item on DMarket
 2. How to withdraw an item to Steam
 3. How to withdraw an item to Life Beyond
 4. Item is missing or is stuck in trade
    

Sale
 1. Sell an item instantly
 2. Put an item on sale
 3. Change the price of an item that for sale
 4. Remove an item from sale
 5. Problems with instant sale
    

Exchange
 1. Exchange items
    

Targets
 1. Create a target
 2. Edit a target
 3. Deactivate a target
 4. Activate a target
 5. Remove a target
    

Face2Face mode
 1. How to buy Face2Face items
 2. How to sell Face2Face items
    

Trading with automated tools
 1. Error message “You are exceeding rate limit threshold”
    

Account Security and API Scam Protection
 1. What are Steam Web API keys?
 2. What are Steam Web API key scams?
 3. How to protect your DMarket account from scammers
 4. How to protect your Steam account from scammers
 5. What to do if your DMarket account has been compromised
 6. What to do if your Steam account has been compromised
 7. How to verify the authenticity of a DMarket bot
    

Affiliate program
 1. What is an Affiliate program?
 2. How to activate the Affiliate program?
 3. How to share the Affiliate link and get revenue?
 4. What are the Affiliate program statistics?
 5. How to deactivate the Affiliate program?
    

Trading API
 1. What is Trading API
 2. How to start using Trading API
 3. Where to find the Trading API documentation
 4. How to remove API keys
 5. How to re-generate Trading API keys
 6. What are the rate limits for requests?
    

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REGISTER ON DMARKET WITH STEAM

You have to complete the following steps to register with Steam:

• Switch to the “Sign Up” tab (see Fig.1).



FIGURE 1

• Click the “Sign up with Steam” button (see Fig.2).



FIGURE 2

• Log in to your Steam account (see Fig.3).



FIGURE 3

• Enter your email (see Fig.4).



FIGURE 4

• Click the “Continue” button (see Fig.5).



FIGURE 5

• Click the “Check inbox” button (see Fig.6) and follow the link in the received
email to verify your email address.



FIGURE 6

You will be able to log in to your DMarket account after email address
verification is complete.


REGISTER ON DMARKET WITH EMAIL

You have to complete the following steps to register with email:

• Click the “Sign Up” tab (see Fig.1).



FIGURE 1

• Click the “Sign up with email” button (see Fig.2).



FIGURE 2

• Enter your email (see Fig.3).



FIGURE 3

• Confirm that you have read and accept the Terms of Use and the Privacy Policy
(see Fig.4).



FIGURE 4

• Click the “Continue” button (see Fig.5).



FIGURE 5

• Enter your password (see Fig.6).



FIGURE 6

• Click the “Create account” button (see Fig.7).



FIGURE 7

• Click the “Check inbox” button (see Fig.8) and follow the link in the received
email to verify your email address.



FIGURE 8

You will be able to log in to your DMarket account after an email address
verification is complete.


REGISTER ON DMARKET WITH LIFE BEYOND

• Click the “Sign Up” tab (see Fig.1).



FIGURE 1

• Click the “Sign up with Life Beyond” button (see Fig.2).



FIGURE 2

• Log in to your Life Beyond account (see Fig.3).



FIGURE 3

• Enter your email (see Fig.4).



FIGURE 4

• Click the “Continue” button (see Fig.5).



FIGURE 5

• Click the “Check inbox” button (see Fig.6) and follow the link in the received
email to verify your email address.



FIGURE 6

You will be able to log in to your DMarket account after email address
verification is complete.


LOG IN TO DMARKET WITH STEAM

Please complete the following steps to log in to DMarket with Steam:

 * Click the “Log in” button (see Fig.1)



• Click the “Log in with Steam” button (see Fig.2).



FIGURE 2

• Log in to your Steam account (see Fig.3).



FIGURE 3

You will be able to trade on DMarket after logging in.


LOG IN TO DMARKET WITH EMAIL

Please complete the following steps to log in to DMarket with email:

 * Click the “Log in” button (see Fig.1).



FIGURE 1

• Click the “Log in with email” button (see Fig.2).



FIGURE 2

• Enter your email (see Fig.3).



FIGURE 3

• Enter your password (see Fig.4).



FIGURE 4

• Click the “Log in with email” button (see Fig.5).



FIGURE 5

You will be able to trade on DMarket after logging in.


LOG IN TO DMARKET WITH LIFE BEYOND

Please complete the following steps to log in to DMarket with Life Beyond:

 * Click the “Log in” button (see Fig.1).



FIGURE 1

• Click the “Log in with Life Beyond” button (see Fig.2).



FIGURE 2

• Log in to your Life Beyond account (see Fig.3).



FIGURE 3

You will be able to trade on DMarket after logging in.


PASSWORD RECOVERY

Please complete the following steps to change your password:

Click the “Log in” button (see Fig.1).



FIGURE 1

• Click the “Log in with email” button (see Fig.2).



FIGURE 2

• Click the “Forgot your password?” link (see Fig.3).



FIGURE 3

• Enter the email that was used for registration at DMarket (see Fig.4).



FIGURE 4

• Click the “Reset password” button (see Fig.5).



FIGURE 5

• Click the “Check inbox” button (see Fig.6) and follow the link in the received
email to recover your password.



FIGURE 6

• After clicking on the link, you will be redirected to the password recovery
page where you’ll be asked to enter a new password (see Fig.7).



FIGURE 7

• Click the ”Save changes and log in” button (see Fig.8).



FIGURE 8

Your password will be successfully changed.


2FA DISCONNECT

If you need to disable 2FA (two-factor authentication) protection, you will need
to contact support via email support@dmarket.com and provide us with the
following information:

If you have passed KYC procedure: Selfie with your ID document and piece of
paper on which is written “DMarket” and today’s date

If you haven’t passed KYC procedure:

 * Describe in one sentence the last action made at DMarket;
 * Information about your current account balance;
 * Information on the account registration date;
 * Link to the Steam account profile which is connected to your DMarket account;
 * Screenshot of this page - https://store.steampowered.com/account/ when you
   are logged into your Steam account.

Remember that the safety of our users is a top priority for us. With regards to,
we recommend you keep 2FA. This feature allows you to prevent unauthorized
access to your profile.


DISCONNECT STEAM

To disconnect your Steam account from your DMarket account, please, submit the
request at support@dmarket.com with the related subject line, and provide us
with the following information:

 * your DMarket account's public key (see paragraph 3.4);
 * the link to your Steam account;
 * proof of ownership (a screenshot of your Steam account page).

To provide proof of ownership, please visit
https://store.steampowered.com/account/ and take a screenshot of the page. It
might take up to two (2) days to disconnect your steam account.


UPLOADING AN AVATAR

To upload your avatar, please make the following steps:

• Click on your profile picture (see Fig.1).



FIGURE 1

• Click the “Account settings” link in the dropdown (see Fig.2).



FIGURE 2

• Click on the “Change photo” link (see Fig.3) and upload a picture.



FIGURE 3

• Click the “Save” button (see Fig.4) to apply the changes.



FIGURE 4


SETTING UP A USERNAME

To set up a username, please proceed with the following steps:

• Click on your profile picture (see Fig.1).



FIGURE 1

• Click the “Account settings” link in the dropdown (see Fig.2).



FIGURE 2

• Click on the “Create username” link (see Fig.3) and enter your username.



FIGURE 3

• Click the “Save” button (see Fig.4) to apply the changes.



FIGURE 4


CHANGING THE PASSWORD

To change your password, please proceed with the following steps:

• Click on your profile picture (see Fig.1).



FIGURE 1

• Click the “Account settings” link in the dropdown (see Fig.2).



FIGURE 2

• Click on the “Change” link (see Fig.3).



FIGURE 3

• Enter your current password (see Fig.4).



FIGURE 4

• Enter your new password (see Fig.5).



FIGURE 5

Click on the “Save new password” button (see Fig.6).



FIGURE 6


DMARKET PUBLIC KEY

In order to find your DMarket Public Key, please follow these steps:

• Click on your profile picture (see Fig.1).



FIGURE 1

• Click on the “Account settings” option in the dropdown (see Fig.2).



FIGURE 2

• Click on your public key (see Fig.3). You will be redirected to the Blockchain
Explorer where you will be able to find your DMarket Public Key in full format.



FIGURE 3


RECEIVING NEWSLETTERS FROM DMARKET

To subscribe to DMarket email newsletters or unsubscribe from them, please
proceed with the following steps:

• Click on your profile picture (see Fig.1).



FIGURE 1

• Click on the “Account settings” option in the dropdown (see Fig.2).



FIGURE 2

• Activate the checkbox to subscribe to DMarket email newsletters or deactivate
it to unsubscribe from them (see Fig.3).



FIGURE 3

• Click on the “Save” button (see Fig.4) to apply changes.



FIGURE 4


UPLOADING STEAM ITEMS TO DMARKET ACCOUNT

In order to make your Steam items visible in your DMarket inventory, please
proceed with the following steps:

• Click on your profile picture (see Fig.1).



FIGURE 1

• Click on the “Account settings” option in the dropdown (see Fig.2).



FIGURE 2

 * Click on the “Steam account” option (see Fig.3).



FIGURE 3

• Click the “Connect Steam account“ button (see Fig.4). You can connect to only
one Steam account. Once the account is connected, it can’t be changed or
disconnected.



FIGURE 4

• Enter your Steam credentials and click on the “Sign In” button (see Fig.5).



FIGURE 5

When your Steam account is connected, your Steam items will be displayed on
DMarket in your inventory and you’ll be able to use them on DMarket to sell or
exchange.

To withdraw your items from DMarket to Steam, please indicate your Trade URL on
the “Account Settings” page.

• Click on the “Get trade URL” link (see Fig.6) and copy your Trade URL on
Steam.



FIGURE 6

• Enter your Trade URL (see Fig.7).



FIGURE 7

• Click the “Apply” button (see Fig.8).



FIGURE 8


UPLOADING LIFE BEYOND ITEMS TO DMARKET ACCOUNT

In order to make your Life Beyond items visible in your DMarket inventory,
please proceed with the following steps:

• Click on your profile picture (see Fig.1).



FIGURE 1

• Click on the “Account settings” option in the dropdown (see Fig.2).



FIGURE 2

Click on the “Game accounts” option (see Fig.3).



FIGURE 3

• Scroll down and click the “Connect Life Beyond“ button (see Fig.4). You can
connect only one Life Beyond account. Once the account is connected, it can’t be
changed or disconnected.



FIGURE 4

• Sign in to your Life Beyond account (see Fig.5).



FIGURE 5

When your Life Beyond account is connected, your Life Beyond items will be
displayed on DMarket in your inventory and you’ll be able to use them on DMarket
to sell or exchange.


RESTRICTIONS ON STEAM - WHY CAN’T I TRADE

Please note that your Steam account might have certain restrictions that are
preventing you from trading items on DMarket. In order to сheck this, please
follow this link while logged into your Steam account -
https://help.steampowered.com/en/wizard/HelpWhyCantITrade


STEAM TRADE HOLD

There are trade restrictions that are enforced by Steam and apply to Steam items
regardless of the platform they are traded on. One of these restrictions is
trade hold, also commonly called trade lock or trade cooldown. A trade hold is a
period of time after a trade is accepted by both parties where the items traded
are held by Steam before they are delivered. Trade holds last up to 15 days. You
can find more details here:
https://support.steampowered.com/kb_article.php?ref=8078-TPHC-6195#1


TRANSACTION HISTORY

You also have access to your transaction history for the past 3 months. All you
need to do to find it is:

 * Click on ‘Profile’ (see Fig.1)



FIGURE 1

 * Choose ‘History’ and see all the transactions (see Fig. 2, Fig.3)



FIGURE 2



FIGURE 3

If you want to see your history for a different period of time, please contact
our support team and we will provide a file with historical transactions.


DEPOSIT FUNDS TO DMARKET

To deposit funds to DMarket, please complete these steps:

• Click on your balance (see Fig.1).



FIGURE 1

Click on the “Go to Balance” (see Fig.2).



FIGURE 2

• Choose the currency and click the “Deposit” button (see Fig.3).



FIGURE 3

• Select a deposit method (see Fig.4).



FIGURE 4

• Indicate the deposit amount and click the “Deposit” button (see Fig.5).



FIGURE 5

• Fill in the information required by a payment system and initiate the
transaction in a separate tab (see Fig.6).



FIGURE 6

After the transaction is processed, funds will be deposited to your account.
Deposited funds can only be spent for trading on DMarket (see Fig.7 and Fig.8).



FIGURE 7



FIGURE 8


WITHDRAWING FUNDS FROM DMARKET

To withdraw funds from DMarket, please complete the following steps:

• Click on your balance (see Fig.1) or click on the cashout tab (see Fig.2)



FIGURE 1



FIGURE 2

Click on the “Go to Balance” (see Fig.3).



FIGURE 3

• Make sure that there are funds available for withdrawal and click the
“Withdraw” button (see Fig.4).



FIGURE 4

• Choose the withdrawal method (see Fig.5).



FIGURE 5

• Indicate the withdrawal amount and choose your card or just click on the
“Withdraw” button if you haven’t used any card for withdrawal yet (see Fig.6).



FIGURE 6

• Wait for your funds to be withdrawn. Or simply close the tab and continue
trading, funds will be withdrawn after a short time (see Fig.7).



FIGURE 7


KYC PROCEDURE

KYC is a one-time process required by international regulators and is
implemented for the safety of your assets and fraud prevention.

To proceed with KYC, please complete these steps:

• In the email field, please indicate your email (see Fig.1 (1)).

• First name - please type in your first name as mentioned in the ID document
(see Fig.1 (2)).

• Last name - please type in your last name as mentioned in the ID document (see
Fig.1 (3)).

• Date of birth - please indicate your date of birth (see Fig.1 (4)).

• Document number (see Fig.1 (5)) - please indicate your ID document number that
will be attached on Step 2 of the KYC procedure (see Fig.2).

• Country - please choose the country of your residence (see Fig.1 (6)).

• City, state - please indicate the city and state (if applicable) of your
residence (see Fig.1 (7)).

• Address (street, house number) - please indicate the address that is mentioned
on your proof of address document that will be attached on Step 3 of the KYC
procedure (see Fig.1 (8)).

• Postcode - please indicate the postcode of your residence (see Fig.1 (9)).



FIGURE 1

• Please complete the requirements described in Step 2 (see Fig.2). You’ll be
asked to attach a picture of yourself holding the document and a piece of paper
with the written word ‘DMarket’ and today’s date. You'd be also asked to attach
a picture of your ID to the second slot.



FIGURE 2

• At Step 3 you will be asked to attach your proof of address document, please
follow the steps described in Fig.3 in order to do it.



FIGURE 3

• Once everything’s done, the KYC form will be sent for review and will be
reviewed within 24 hours (see Fig.4).



FIGURE 4


QUESTIONS ABOUT FUND DEPOSITS AND WITHDRAWALS

If you have any questions related to payments, please contact support and
provide us with the following information:

 * Date and method of payment
 * Transaction amount
 * Transaction ID
 * Screenshot of the payment method you used
 * Your DMarket account public key

This will help us to assist you more effectively.


WITHDRAW TO PAYONEER

Once you have selected Payoneer as a withdrawal method, please enter your
Payoneer wallet number:
https://payoneer.custhelp.com/app/answers/detail/a_id/24220/~/where-can-i-find-my-payoneer-customer-id%3F.
Before doing that, please ensure that your Payoneer account is fully approved,
i.e. confirmed via email and verified by Payoneer, otherwise, you won’t be able
to withdraw funds.


BITCOIN

To top up your DMarket account with BTC, please select Bitcoin as a payment
method and enter a deposit amount in USD. You will be redirected to the invoice
page where you can find the invoice BTC address. To complete the deposit, send
funds from your BTC address to the indicated address. Kindly notice:

1 - BTC rates are highly volatile. In case you send an insufficient deposit
amount, you can request a refund directly on the invoice page.

2 - In case you would like to top up your DMarket account once again, please do
not use the same invoice address. You should select Bitcoin as the payment
method once again, indicate a deposit amount in USD, and send funds to a
newly-generated invoice address.


I’VE MADE A BTC PAYMENT BUT MY DMARKET BALANCE HAS NOT BEEN UPDATED

 * Open any BTC explorer and enter DMarket’s invoice address into the search
   bar.

Example:

 * Check out the number of payment confirmations:

Example:



If the number is less than three, just wait for more confirmations. If the
payment has three or more confirmations and the payment amount has been
delivered to the invoice address but your DMarket account balance has not been
updated, please contact DMarket support.


PAYPAL - HOW LONG THE WITHDRAWAL PROCESSING

It is common that PayPal transactions take up to 2 business days. If it took
more than 2 days, please contact our support team and indicate the following
info:

1 - your DMarket public key (you may find it in the account settings section

2 - transaction ID (you may find it in the account history section)


BANK CARD - HOW LONG THE WITHDRAWAL PROCESSING

Withdrawals are usually processed instantly, however sometimes the withdrawal
can take up to a week. This depends on the bank card issuer.

If it took more than 5 days, please contact our support team and indicate the
following info:

1 - your DMarket public key (you may find it in the account settings section

2 - transaction ID (you may find it in the account history section)


BUY AN ITEM ON DMARKET

To buy an item on DMarket, please proceed with the following steps:

• Choose the "Market" tab and click on an item you aim to buy (see Fig.1).



FIGURE 1

• Click the “Buy” button (see Fig.2).



FIGURE 2

• Two options will be offered there:


REFILL BALANCE

The first option implies that you will refill your balance with the amount that
is required to make a purchase. This means that the funds on your balance won’t
be spent for purchase. It may be useful in case there are active targets, that
can be closed at any time under the condition of the required amount to be
available on your balance. This option is also relevant for such a case of
initiating the purchase of an item with insufficient balance.

• To use the first option, click on the “Go to refill” button (see Fig.3).



FIGURE 3

• You will be redirected to the “Deposit” page with the list of payment methods
to choose from (see Fig.4).



FIGURE 4

The required purchase amount will be indicated in the box (see Fig.5).



FIGURE 5

• Click the “Deposit” button (see Fig.6).



FIGURE 6

• Fill in the information required by a payment system and initiate the
transaction.

After the transaction is processed, USD will be deposited to your account and
the item will be bought. You can find the new item in the “My Items” section
with the label “New” (see Fig.7).



FIGURE 7


PAY WITH BALANCE

The second option implies that you will pay using funds from your balance. This
case doesn’t require to deposit funds, but active Targets will become inactive
due to insufficient balance if you have such.

• To use this option click the “Buy” button (see Fig.8).



FIGURE 8

• After the purchase is completed, click on the “Go to My items” button (see
Fig.9).



FIGURE 9

You can find the new item in the “My Items” section with the label “New” (see
Fig.10).



FIGURE 10


HOW TO WITHDRAW AN ITEM TO STEAM

To withdraw an item to Steam, please complete these steps:

• Go to "Sell inventory" tab (see Fig.1), choose an item you are willing to
withdraw to Steam. Please note: items that are eligible for withdrawal to Steam
are marked with the DMarket icon (see Fig.2). Items with the Steam icon are
already located in your Steam inventory (see Fig.3).



FIGURE 1



FIGURE 2



FIGURE 3

• Once items are chosen, click the “Withdraw” button (see Fig.4).



FIGURE 4

• Create trades for the chosen items. You can create trades one by one (see
Fig.5) or simply create all trades at once (see Fig.6). Please note that you
have 10 min to accept a trade, otherwise the link will expire and you’ll have to
create a new trade.



FIGURE 5



FIGURE 6

• Click on the “Accept trade” button which will forward you to Steam (see
Fig.7).



FIGURE 7

• Accept each trade on Steam with our trading bot (see Fig.8). Please,
double-check from whom you accept the trade in order to prevent fraud. You can
learn more via this link - https://dmarket.com/blog/steam-api-key-scam/



FIGURE 8

• Go back to DMarket after the trade is completed (see Fig.9).



FIGURE 9

• That’s it. Items are in your Steam inventory now (see Fig.10).



FIGURE 10


HOW TO WITHDRAW AN ITEM TO LIFE BEYOND

To withdraw an item to Life Beyond, please complete these steps:

• Choose an item you are willing to withdraw to Life Beyond (see Fig.1). Please
note: items that are eligible for withdrawal to Life Beyond are marked with the
DMarket icon (see Fig.2). Items with the gamepad icon are already located in
your Life Beyond inventory (see Fig.3).



FIGURE 1



FIGURE 2



FIGURE 3

• Once items are chosen, click the “Gamepad button” (see Fig.4).



FIGURE 4

• Сlick the “Transfer” button (see Fig.4).



FIGURE 5

That’s it. Items are in your Life Beyond inventory now (see Fig.6 and Fig.7).



FIGURE 6



FIGURE 7


ITEM IS MISSING OR IS STUCK IN TRADE

My item is missing or is stuck in trade. What am I supposed to do?

Your trade has been put on hold by Steam due a technical error.

Such errors are usually reviewed and resolved within 9 days. Once reviewed, the
trade will be either confirmed and completed or canceled.

Applicable to P2P trading: in the second case (when the trade is cancelled), the
buyer will receive the purchase amount back to their account balance and the
seller will get the item back to their inventory. No action is required on your
part.


SELL AN ITEM INSTANTLY

You can sell an item instantly if the item has an instant sale price (see
Fig.1). The instant sale price appears when someone has created a Target to buy
your item.



FIGURE 1

If there is no instant sale price for your item, there are no Targets created
for your item at the moment.

To sell an item instantly, please proceed with the following steps:

• Go to 'Sell inventory' tab and click on the item you’d like to sell instantly
(see Fig.2).



FIGURE 2

• Click the “Sell now” button (see Fig.3).



FIGURE 3

• Click the “Sell” button (see Fig.4).



FIGURE 4

If an item is located in your Steam inventory, you have to deposit it to DMarket
before selling. To deposit an item, click the “Accept trades on Steam” button
(see Fig.5) and confirm the trade on Steam within 10 minutes. After the trade is
completed, your item will be deposited to DMarket and sold instantly.



FIGURE 5

If an item is already deposited to DMarket, the sale will be processed without
creating a trade.

• After an item is sold, you can close the pop-up (see Fig.6) and continue
trading.



FIGURE 6


PUT AN ITEM ON SALE

To put an item on sale, please complete the following steps:

• Go to 'Sell inventory' tab and lick on the item you’d like to put on sale (see
Fig.1).

FIGURE 1

• Click the “Sell | Ask” button (see Fig.2).



FIGURE 2

There are a few ways to sell an item: to either deposit it to DMarket Bot by
choosing the DMarket Bot tab (see Fig. 3), or to sell it Face2Face directly from
your Steam account by choosing the Face2Face tab (see Fig. 4).



FIGURE 3



FIGURE 4

There are two ways to set up a price for an item.

 * You can set pricing for all your items by choosing the option of the price in
   the dropdown (see Fig. 5)



FIGURE 5

Each pricing option is followed by a description when hovering over the question
mark (see Fig. 6 and Fig. 7)



FIGURE 6



FIGURE 7

Recommended price

The suggested price based on calculations of DMarket’s AI algorithms that
ensures your offer to be sold fast.

Lowest price

The lowest price of current active DMarket bot or Face2Face sell offer.

Recent average price

The average price for an item based on the last 7-day or 14-day statistics.

-25%, -30%, -35% from Steam

The percent deducted from the Steam average price based on the last 7-day
statistics.

Customized price

The price you’ve set to sell an item.

In case there is no available mentioned selling price, the recommended price
will be applied.

In case there is lack of data to calculate any of the pricing options, the
message with “not enough data to calculate” explanation will be displayed.

 * You can set pricing for each offer separately by choosing the option from the
   dropdown near each of the items (see Fig. 8).

• Once the price is set, click on the “Sell” button (see Fig.8).



FIGURE 8

The “Selling price” and “You’ll get” are the second way to set a price for an
item (see Fig. 9). You can edit them to set your own price.



FIGURE 9

Your item will be put on sale on the market at the “Selling price”. “You’ll get”
field displays the amount you’ll get when the fee is charged after the item is
sold.

Please note that if an item has an instant sale price, you can sell it instantly
by choosing the “Sell now” tab (see Fig.10).



FIGURE 10

If there are some items with no instant sale price when switching to the “Sell
now” tab, such items will be depicted in the “Items without instant sale price”
section (see Fig. 11). You’ll be able to sell items without instant sale price
by either switching to DMarket Bot or Face2Face tab or by continuing the selling
process after the instant sale is performed.



FIGURE 11

 * Once the price is set, click on the “Sell” button (see Fig.12).



FIGURE 12

If an item is located in your Steam inventory, you have to deposit it to DMarket
before putting up for sale. To deposit an item, click the “Accept trade on
Steam” button (see Fig.13) and confirm the trade on Steam within 10 minutes.
After the trade is completed, your item will be deposited to DMarket and put up
for sale. If an item is already deposited to DMarket, the sale will be proceeded
without requiring to accept the trade on Steam.

 * After an item is put up for sale, you can check created offers in the “On
   sale” section of your inventory (see Fig.14).



FIGURE 13



FIGURE 14


CHANGE THE PRICE OF AN ITEM THAT FOR SALE

To change the price of an item that was put on sale, please complete the
following steps:

• Click on the “On sale” section (see Fig.1).



FIGURE 1

• Click on the item that was put up for sale and which price you’d like to
change (see Fig.2).



FIGURE 2

• Click the “Manage” button (see Fig.3).



FIGURE 3

• You can also click on a “gear” icon to manage a certain offer (see Fig.4).

FIGURE 4

 * To change the price at which your item was put on sale, you can either choose
   different pricing above the offers, near the offer or make changes in the
   “Selling price” or “You’ll get” field (see Fig.5).



FIGURE 5

• Click the “Sell” button (see Fig.6).



FIGURE 6


REMOVE AN ITEM FROM SALE

To remove an item from sale, please proceed with these steps:

• Click on an “On Sale” section (see Fig.1).



FIGURE 1

• Click on the item you want to remove from sale (see Fig.2).



FIGURE 2

• Click the “Delete” button (see Fig.3).



FIGURE 3


PROBLEMS WITH INSTANT SALE

I’VE TRIED TO SELL MY STEAM-STORED ITEM VIA INSTANT SALE. THE ITEM IS GONE NOW
BUT MY DMARKET BALANCE HAS NOT BEEN UPDATED.

Please check the My Items section of your DMarket account. There is a chance
that your item has been successfully deposited to your DMarket inventory but its
instant sale has not been completed. This may be due to a change in the item’s
instant sale price. If so, you can select the same item in your DMarket
inventory and proceed with the “Sell now” option again. In case of any
difficulties, please contact our friendly support.


EXCHANGE ITEMS

To exchange items, please proceed with the following steps:

• Go to 'Exchange' tab (see Fig.1) and click on an item you aim to sell (see
Fig.2).



FIGURE 1



FIGURE 2

• Click the “Exchange” button (see Fig.3).



FIGURE 3

• Click the “Go Go Go!” button (see Fig.4). If the exchange is not equal, it
will be conducted with price difference payments to or from your balance. If
your balance is insufficient for a price difference payment, you’ll be asked to
refill your balance.



FIGURE 4

If an item you want to sell is located in your Steam inventory, you have to
deposit it to DMarket before exchanging. To deposit an item, click the “Accept
trade on Steam” button (see Fig.5) and confirm the trade on Steam within 10
minutes. After the trade is complete, your item will be deposited to DMarket and
the exchange will be completed.



FIGURE 5

If an item you aim to sell is already deposited to DMarket, the exchange will be
processed without requiring to accept the trade.

• After the exchange is completed, you can go to the “My Items” section (see
Fig.6) and see the items you gained.



FIGURE 6


CREATE A TARGET

To create a Target, please proceed with these steps:

Target allows you to create a purchase order for an item by selecting its
preferred characteristics and price. Once an item matching your Target request
goes on sale, the purchase will be completed automatically.

• Choose an item you want to target. There are two ways to create a Target. Find
an item on the market (see Fig.1), click on it and then click the “Target”
button (see Fig.2).



FIGURE 1

The DMarket marketplace contains only items that were put up for sale by DMarket
users. This means that you won’t be able to find all the items stored in users’
inventories. And that is where the second option works.

• Click the “Target” button (see Fig.2) and enter the name of an item you aim to
buy (see Fig.3). This option allows you to find any items including those that
weren’t put up for sale.



FIGURE 2

• Choose an item you aim to target (see Fig.3).



FIGURE 3

• Set up parameters of an item you’d like to target in the pop-up (see Fig.4).

Please note, that there is no way to request CS: GO stickers or Dota 2 gems to
be added to targeted items.



FIGURE 4

• Click the “Save and activate” button to create a Target (see Fig.5).

If there is a lack of funds on your balance, you’ll be asked to refill the
balance first. In the meantime, inactive Target will be created and will be
activated after your balance is refilled.



FIGURE 5

• That’s it! Target was created and activated. Click the “Go to My Targets”
button to see your new Target (see Fig.6).



FIGURE 6


EDIT A TARGET

To edit a Target, please proceed with these steps:

• Click on the “Targets” section (see Fig.1).



FIGURE 1

• Choose a Target you want to manage (see Fig.2).



FIGURE 2

• Click the “Manage” button (see Fig.3).



FIGURE 3

• Set parameters of the Target in the opened pop-up (see Fig.4).



FIGURE 4

• Click the “Update and activate” button (see Fig.5).



FIGURE 5

• That’s it! Your Target was updated (see Fig.6).



FIGURE 6


DEACTIVATE A TARGET

You can deactivate your Target without deleting it immediately. An inactive
Target will be automatically deleted in 7 days unless you activate it.

To deactivate a Target, please proceed with these steps:

• Click on the “Targets” section (see Fig.1).



FIGURE 1

• Choose an Active Target you want to deactivate (see Fig.2).



FIGURE 2

• Click the “Set Inactive” button (see Fig.3). Your Target will be deactivated.



FIGURE 3

Target was inactivated successfully (see Fig.4)!



FIGURE 4


ACTIVATE A TARGET

To activate an inactive Target, please proceed with these steps:

• Click on the “Targets” section (see Fig.1).



FIGURE 1

• Choose an inactive Target you want to activate (see Fig.2).



FIGURE 2

• Click the “Set Active” button (see Fig.3).



FIGURE 3

Target was activated successfully (see Fig.4)!



FIGURE 4


REMOVE A TARGET

To remove a Target, please proceed with these steps:

• Click on the “Targets” section (see Fig.1).



FIGURE 1

• Choose a Target you want to remove (see Fig.2).



FIGURE 2

• Click the “Remove” button (see Fig.3).



FIGURE 3

• Confirm removing the Target by clicking the “Delete” button (see Fig.4).



FIGURE 4


HOW TO BUY FACE2FACE ITEMS

 * Before buying Face2Face items, please check if the Face2Face mode is switched
   on. To check it, please go to the account settings and scroll down the page
   to the “Face2Face trading (Beta)” and make sure that the mode is switched on.



 * Generate and apply your Steam API Key below.



 * Add items with the Steam icon to your purchase and click “Buy” (such items
   are stored on Steam rather than DMarket). DMarket will reserve a necessary
   amount for the purchase on your account.







 * Go to refill if necessary.

 * Once the reservation of the sale offer has been successfully processed,
   you’ll see the “Purchase initiated” sign on the item you are purchasing. The
   “Success” sign is depicted only on the items that are located on DMarket and
   can be purchased automatically.



 * After clicking the “Proceed to transactions” button, the transaction feed is
   opened. Each buyer has a choice of either to create trade to get an item by
   himself in the DMarket app or send a request to the seller to create trade.
   The buyer has a limit of 15 min to choose the delivery option.



 * If the buyer chooses the option to ask for creating trade, the status of the
   transactions will change to the “Waiting for a seller to create trade”. The
   seller has 12h to create trade.



 * When a seller creates trade and sends it to the buyer, the buyer will receive
   a notification in case the DMarket app is installed and will also see a red
   dot indicator on the “Face2Face transactions” sign meaning that there is an
   update in the “Face2Face transactions”.



 * Once the seller sends the buyer a trade, the buyer has to accept it within 12
   h by clicking the “Accept trade” button in the transaction feed. Buyer will
   be redirected to the Steam page to accept the trade.

If the buyer fails to perform the action on time, 2% of the purchase amount will
be debited from his account as a penalty and credited to the seller’s account.





 * Once all done successfully, the item is transferred to the buyer’s Steam
   account and the seller receives the payment for selling an item. The
   transaction status is changed to “success”.




HOW TO SELL FACE2FACE ITEMS

 * Before putting items on sale Face2Face please check if the Face2Face mode is
   switched on. To check it, please go to the account settings and scroll down
   the page to the “Face2Face trading (Beta)” and check whether the mode is
   switched on.



 * Generate and apply your Steam API Key below.



 * Select items from your inventory to put them on sale (You can out on sale
   items Face2Face with the Steam sign).



 * Click the “Sell/ Ask” button and choose the “Sell Face2Face from Steam”
   option. Click the “Sell button”.



 * Click the “Go to On sale” button.



 * Your item is now on sale.



 * Once there is a buyer willing to purchase your item, a push notification in
   DMarket app and on the web will appear.



 * By clicking the notification, the Face2Face transaction feed is opened. In
   this case, buyer has requested for seller to create trade. Click the “Create
   trade in app” button.



 * You’ll be asked to go to the DMarket app for creating trade.



 * Go to the App, make sure that notifications are turned on, and open the
   “Face2Face transactions”.



 * Click the “Create Trade” button. You have 12h to complete creating trade.

Get it done on time to keep a great delivery rate and avoid a Face2Face selling
restriction for 3 days along with the cancellation of all your sell offers.



 * Confirm trade in Steam Guard.



 * Wait for the buyer to accept the trade.



 * Receive the payment. As soon as the items are transferred to the buyer’s
   inventory, the sale amount will be credited to your DMarket account.

If the buyer fails to accept on time, your item will be placed on the market for
sale and 2% from the selling amount will be credited to your balance.




ERROR MESSAGE “YOU ARE EXCEEDING RATE LIMIT THRESHOLD”


WHY AM I GETTING THE ERROR MESSAGE “YOU ARE EXCEEDING RATE LIMIT THRESHOLD”?

If you receive the error message “You are exceeding rate limit threshold”, you
have exceeded the limit for requests per second (RPS). This limit has been
introduced to ensure an enhanced platform performance and smooth trading
experience for all DMarket users.

If you utilize automated trading and exceed this limit repeatedly, please
consider using our alternate gateway on trading.dmarket.com. On this domain, the
API-call limit is increased to 10 RPS (compared to 3 RPS on dmarket.com), which
makes it especially convenient for automated trading.

The alternate gateway on trading.dmarket.com is available for all DMarket users,
provides all the DMarket platform features, and doesn’t require additional
registration.


WHAT DO I NEED TO DO TO SWITCH TO TRADING.DMARKET.COM?

You can switch to trading.dmarket.com in two easy steps:

 1. If you use automation tools for trading on DMarket, change the URL of API
    calls to trading.dmarket.com
 2. Make sure the number of requests per single API endpoint does not exceed 10
    per second


HOW DOES IT WORK?

The trading.dmarket.com domain gives you access to all of the DMarket platform
features and doesn’t require additional registration. Just change the URL and
continue to trade as usual.


I AM NOT USING ANY AUTOMATED TOOLS FOR TRADING. WILL IT AFFECT ME?

The new trading gateway does not affect regular, non-automated trading via the
DMarket website and mobile applications.


WHAT ARE STEAM WEB API KEYS?

The Steam Web API key is a unique identifier that authenticates user requests to
Steam, e.g. authorizes Steam item transactions.


WHAT ARE STEAM WEB API KEY SCAMS?

Steam Web API key scams are phishing attacks targeting a user’s Steam Web API
key.

 * Hackers make a scam website that looks similar to a legit Steam items
   platform while the domain name is usually slightly misspelled.

 * When a misguided user signs in to their Steam account on the scam website,
   the fraudsters retrieve the account data and use the API key to monitor the
   user’s further transactions.

 * When the user makes a trade on a legit site, a scam bot declines the valid
   trade offer sent by a legit Steam bot and sends a fake one to the user.

 * Once the user accepts this fake trade, featured items are gone forever.


HOW TO PROTECT YOUR DMARKET ACCOUNT FROM SCAMMERS

 * Enable two-factor authentication (2FA) in your DMarket account settings:
   https://dmarket.com/account-settings

 * Use strong passwords for your DMarket and email accounts and reset them
   regularly. You can set up a password manager to make this easier.

 * Never disclose your account password to anyone.

 * Always verify website authenticity. Check the connection type (HTTPS or HTTP)
   and URL. It should be https://dmarket.com/. Never enter your DMarket account
   data on other websites.

 * Check your account activity frequently.


HOW TO PROTECT YOUR STEAM ACCOUNT FROM SCAMMERS

 * Log into your Steam account only via Steam or platforms you are confident
   about.

 * Always check a website link you are about to click. Pay attention to the
   connection type (it should be HTTPS rather than HTTP) and URL. Remember that
   scam sites often use slightly misspelled URLs of legit platforms.

 * Change your Steam passwords regularly. You can change your Steam login
   credentials by clicking “Forgot Password” when logging in to Steam or
   selecting “Change Password” in your Steam client setting/preferences. The
   first option is preferable since it allows you to continue trading on Steam
   without a trade suspension period.

 * Verify trade offers. Visit your Steam user page and go to
   https://steamcommunity.com/my/tradeoffers/sent/ every time you have offers to
   be confirmed via your mobile phone or email.

 * Revoke your Steam Web API Key on https://steamcommunity.com/dev/apikey if you
   suspect that your account may be at risk


WHAT TO DO IF YOUR DMARKET ACCOUNT HAS BEEN COMPROMISED

 * If you believe that your DMarket account has been compromised, report it to
   our support team immediately via email (support@dmarket.com) or Live Chat on
   dmarket.com (see Fig.1)



FIGURE 1

 * Scan your computer for viruses, key loggers, spyware, and other malicious
   code that can steal your account data.

 * If you are still able to log in, reset your password and enable two-factor
   authentication (2FA) in your DMarket account settings:
   https://dmarket.com/account-settings.

 * Reset the password for your email account associated with DMarket.

Please be aware that, according to DMarket Terms of Use, completed trades and
payments cannot be reversed.


WHAT TO DO IF YOUR STEAM ACCOUNT HAS BEEN COMPROMISED

If you believe that your Steam account has been compromised, take the following
steps immediately:

 * Scan your computer for viruses, key loggers, spyware, and other malicious
   code that can steal your account data.

 * If you are still able to log in, reset your Steam password by selecting
   “Change Password” in your Steam client setting/preferences.

 * Reset the password for your email account associated with Steam.

 * Revoke your Steam Web API key on https://steamcommunity.com/dev/apikey

 * Deauthorize all other devices in Steam Guard: go to your Steam Account
   Details page > Manage Steam Guard > Deauthorize all other devices.

 * Reset your Steam Trade URL: go to
   http://steamcommunity.com/my/tradeoffers/privacy and click “Create New URL”
   in the Third-Party Sites section.


HOW TO VERIFY THE AUTHENTICITY OF A DMARKET BOT

If your Steam account has been compromised, a scam bot can replace a valid trade
offer with a fake one when you attempt to transfer your items to a DMarket bot.
Items stolen by scammers in this way cannot be recovered. For this reason, you
should always verify the authenticity of a DMarket bot before confirming the
trade. Pay attention to the following:

 * A valid DMarket bot has “DMarket” in its name and the actual DMarket logo
   (see Fig.1).



FIGURE 1

 * The level of a DMarket bot can’t be lower than 2 (see Fig.2).



FIGURE 2

 * The item inventory of a DMarket bot always contains a considerable number of
   items and cannot be empty (see Fig.3).



FIGURE 3

If you doubt the authenticity of a DMarket bot, you can copy its ID from the
bot’s profile URL (see Fig.4) and send it to our support team via email
(support@dmarket.com) or Live Chat on dmarket.com for verification.



FIGURE 4


WHAT IS AN AFFILIATE PROGRAM?

The affiliate marketing program allows DMarket users to get a share of DMarket
revenue from deals made by other users who came to DMarket via unique affiliate
links and comply with affiliate program terms. When the program is on, you
receive 20% of DMarket’s income from each purchase and sale made by users that
followed your affiliate link.


HOW TO ACTIVATE THE AFFILIATE PROGRAM?

 * Click your avatar and choose the ‘Affiliate program’ option (see Fig. 1).



FIGURE 1

 * Agree with the Terms of Use and click the ‘Turn on’ button (see Fig.2 and
   Fig.3).



FIGURE 2



FIGURE 3

Once the affiliate program has been activated, the affiliate link is
automatically generated (see Fig.4).



FIGURE 4


HOW TO SHARE THE AFFILIATE LINK AND GET REVENUE?

Once the affiliate program has been activated and the affiliate link generated,
you can click the copy sign next to the link and save it to the clipboard (see
Fig.1).



FIGURE 1

You can spread the link using social media resources, messengers etc. Once the
users that have followed your affiliate link performed trading on DMarket,
you’ll receive 20% of DMarket’s income from each purchase and sale made by such
a user.


WHAT ARE THE AFFILIATE PROGRAM STATISTICS?

Once you have activated the affiliate program and invited users that followed
the affiliate link and performed trading operations, the affiliate statistics
begin to calculate. There are two tabs of the statistics: recent and all-time
statistics.

Recent statistics are calculated since the last claim of the unclaimed revenue
to your balance (see Fig.1).

1 - Total referrals - the number of user accounts that have been associated with
your unique personal affiliate link since the last claim of unclaimed revenue.

2 - Active referrals - the number of user accounts who currently associated with
your unique personal affiliate link.

3 - Buy transactions - the number of transactions in which user accounts
associated with your unique personal affiliate link took part as buyer since the
most recent claim of unclaimed revenue.

4 - Sell transactions - the number of transactions in which user accounts
associated with your unique personal affiliate link took part as seller since
the most recent claim of unclaimed revenue.

5 - Total turnover - the total transactions turnover made by user accounts
associated with your unique personal affiliate link since the most recent claim
of unclaimed revenue.

6 - DMarket fees - the revenue received by DMarket from the transactions made by
user accounts associated with your unique personal affiliate link since the most
recent claim of unclaimed revenue.

7 - Unclaimed revenue - your affiliate revenue accumulated since the most recent
affiliate balance claim. If you haven’t made any claim yet, the displayed amount
is accumulated since the activation of the affiliate program.



FIGURE 1

All-time statistics are calculated from the very beginning of the program's
activation (see Fig.2).

1 - Total referrals - the total number of user accounts that have been
associated with your unique personal affiliate link since the Affiliate program
activation.

2 - Buy transactions - the total amount of purchases made by the total
referrals.

3 - Sell transactions - the total amount of selling made by the total referrals.

4 - Total turnover - the total amount of turnover made by the total referrals.

5 - DMarket fees - the amount of fees DMarket gained from the total turnover.

6 - Claimed revenue - the amount of revenue that was claimed to the balance.

7 - Total revenue - the amount of revenue gained since the Affiliate program
activation.



FIGURE 2


HOW TO DEACTIVATE THE AFFILIATE PROGRAM?

You can deactivate the activated affiliate program.

 * Click the “Turn off” button in the upper section of the Affiliate program
   (see Fig.1).



FIGURE 1

 * Once you’ve clicked the button, a confirmation pop-up will appear. Click the
   “Turn Off button” after reading the explanation message (see Fig.2).



FIGURE 2

The program will be deactivated and you’ll receive a confirmation pop-up (see
Fig.3).



FIGURE 3


WHAT IS TRADING API

DMarket Trading API enables all users to streamline their skins trading through
a comprehensive range of API methods. It can help you manage your DMarket
inventory and trade in bulk using pre-set algorithms, without routine manual
efforts.


HOW TO START USING TRADING API

 * Click your avatar and choose the Account settings option (see Fig.1)



FIGURE 1

 * Choose the “Trading API” section and click the “Generate Trading API keys”
   button. (see Fig.2)



FIGURE 2

Once the API Keys are generated, they are depicted on the page.

Please note: The Private API Key is shown only once after its generation. Make
sure you save it in a safe place nobody except you has access to. (see Fig.3)




WHERE TO FIND THE TRADING API DOCUMENTATION

Trading API documentation is available on the Trading API page. Simply click the
“Learn more” link that will redirect you to the documentation (see Fig.1)



FIGURE 1


HOW TO REMOVE API KEYS

 * In case you no longer want to use Trading API, you can remove API Keys.
   Simply click the “Remove API keys” link to proceed. (see Fig.1)



FIGURE 1

The confirmation pop-up will appear.

Please note: By deleting API keys, they will be deactivated and you will no
longer be able to use Trading API.

 * Click the “Yes, remove them” button to proceed with API keys deletion (see
   Fig.2).



FIGURE 2


HOW TO RE-GENERATE TRADING API KEYS

 * In case you’d like to re-generate API keys, click the “Generate Trading API
   Keys” button below (see Fig.1).

Please note: if you believe that the access to the Private API key has been
stolen or lost, please re-generate API keys.



FIGURE 1

 * Confirm generation of new API keys by clicking the “Generate new keys” button
   (see Fig.2).



FIGURE 2


WHAT ARE THE RATE LIMITS FOR REQUESTS?

For non-authorized users the rate limits are IP-based.

Method/Area Rate limit Sign-in 20 RPM Fee 2 RPS Sales history 30 RPM Market
items 2 RPS target_advice_price_gtw_dmarket 5 RPS Other methods (cumulative) 6
RPS

For authorized users the rate limits are account-based.

Method/Area Rate limit Sign-in 20 RPM Fee 110 RPS Sales history 5 RPS Market
items 10 RPS target_advice_price_gtw_dmarket 30 RPS Other methods (cumulative)
20 RPS

Each request will contain the headers with the remaining rate limits indicated:

X-RateLimit-Limit-Second 6 X-RateLimit-Remaining-Second 5 RateLimit-Remaining 5
RateLimit-Limit 6 RateLimit-Reset 1

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