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Submitted URL: http://intercom.com/
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Submission: On November 20 via api from DE — Scanned from US
Effective URL: https://www.intercom.com/
Submission: On November 20 via api from DE — Scanned from US
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blankblankblankblankblank Get Fin AI Agent and keep your team on Zendesk or Salesforce Learn more Get Fin AI Agent and keep your team on Zendesk or SalesforceLearn more Get Fin AI Agent and keep your team on Zendesk or SalesforceLearn more * Product For customers Instant service, exceptional experiences Fin AI Agent More than a chatbot. Resolves 50% of support volume. Instantly. Omnichannel Meet your customers where they already are. Help Center Help customers find accurate answers themselves. For support agents AI-first tools for more efficient agents Inbox Maximize productivity with an AI‑enhanced inbox. Fin AI Copilot Make every agent an instant AI-powered expert. Tickets Optimized to resolve complex issues efficiently. For support leaders Tools and insights to empower your team AI Insights & Reporting Performance-boosting AI optimization tools. Workflows Automate at scale with our visual builder. Outbound messaging Get ahead of known issues and reduce volume. * Resources Featured The New Economics of Customer Service guideLearn how AI breaks the linear CS growth model... How AI is transforming customer service tech stacksTake your tech stack into a new age… Why Intercom? Six reasons to choose Intercom Customers Browse real world CS case studies Events Sign up to hear from industry experts Help Center How to install, set up & use Intercom Intercom Community Find expert answers and inspiration Academy Take a deep dive course on Intercom Blog Customer service news and insights Developer Hub Integrate with, or build on Intercom * Pricing * Demo Contact sales Contact sales Sign in View demo Start free trial THE BEST AI AGENTBUILT ON THE BEST CUSTOMERSERVICE PLATFORM Fin is the most advanced AI agent in customer service that can handle your entire frontline support—on your existing platform or on Intercom's AI-first platform. Scale your support and free your team for higher impact work. Contact sales View demo Start free trial USE FIN AI AGENT ON YOUR EXISTING PLATFORM OR WITH INTERCOM'S AI-FIRST CUSTOMER SERVICE PLATFORM Fin AI AgentInboxFin AI CopilotTicketsHelp CenterOmnichannelReportingWorkflowsOutbound MessagingApps & IntegrationsKnowledge Hub Instantly resolve 50% of volume with human quality support. AN OPEN LETTER FROM OUR CEO: WELCOME TO THE AGE OF AI-FIRST In customer service, we all share the same goal: to provide best-in-class customer experiences. AI represents an unprecedented new way—not just to achieve that goal—but to redefine it. Our AI-first platform is built on a single AI system with three major components designed to transform customer service for everyone. AI Agent provides instant, accurate answers for customers 24/7. AI Copilot provides instant, always-on assistance for support agents. AI Analyst (coming in 2024) provides holistic AI insights and recommendations for support leaders. All three learn from every customer conversation to improve the system. That’s what makes Intercom the only complete AI-first customer service platform. And we are determined to make Intercom the best, and the only customer service platform you will ever need. 1. Eoghan McCabe CEO and Co-founder 2. PS. Read our Things we believe page to see our take on the future of Customer Service AI-FIRST CUSTOMER SERVICE FOR CUSTOMERS, AGENTS, AND LEADERS For customers INSTANT SERVICE, EXCEPTIONAL EXPERIENCES Learn more Fin AI AgentThe first AI agent to resolve 50% of volume with human quality support. It's so much more than an AI chatbot. OmnichannelDeliver exceptional experiences wherever your customers are. Help CenterHelp customers find accurate answers when and where they need them. For support agents AI-FIRST TOOLS FOR MORE EFFICIENT AGENTS Learn more InboxMaximize productivity with an AI-enhanced inbox. Fin AI CopilotA personal AI assistant for every support agent. TicketsResolve complex issues quickly with tickets optimized for collaboration. For support leaders TOOLS AND INSIGHTS TO EMPOWER YOUR SUPPORT TEAM Learn more AI Insights & ReportingRobust reporting and insights for your entire support operation. WorkflowsBuild powerful automations with our no-code visual builder. Outbound messagingSend proactive messages to get ahead of issues and reduce inbound volume. THE RESULTS SPEAK FOR THEMSELVES, SO DO OUR CUSTOMERS Lightspeed Read quote by $Lightspeed > The results we have seen with Fin are groundbreaking, double-digit gains in > engagement and resolution rates. > > Sam FordeMerchant Support Manager, Zapiet > > Read quote by Sam Forde TravelPerk Read quote by $TravelPerk MOO Read quote by $MOO > Meeting customer demand has never been smoother, leading to an impressive 98% > CSAT. > > Jeff CardosoVice President Operations, Azazie > > Read quote by Jeff Cardoso Culture Amp Read quote by $Culture Amp MONY Group Read quote by $MONY Group Coda Read quote by $Coda Load More More customer stories WE’RE LEADING THE COMPETITION IN EVERY SINGLE CATEGORY In G2’s most recent User Satisfaction Ratings for Customer Service, Intercom rates highest across the board. Based on over 19,000 reviews from real customers. Read the G2 Report Number of categories won Intercom 79 Freshdesk 6 ZohoDesk 4 Hubspot 1 Zendesk 0 THE COMPLETE CUSTOMER SERVICE PLATFORM * Messenger * Inbox views * Help Center customization * Multiple Help Centers * Workload management * Multiple team Inboxes * Macros * Inbound and outbound phone calls * Messenger calls * Messenger screensharing * Interactive voice response * Fin Custom Answers * Workflows for Fin * Content targeting * Multiple content sources * Pre-built reports * Custom reports * Conversation topics * App Store * APIs and SDKs * Custom roles * Custom objects * Custom actions * Custom events * SSO & identity management * Banner messages * Tooltips * Product tours * Surveys * 1:1 Posts/Chats * Series SIMPLE, TRANSPARENT PRICING FOR ALL The best of AI-first customer service. Free for 14 days. No credit card required. FROM$29PER MONTH View our pricing THE NEW AGE OF AI-FIRST CUSTOMER SERVICE STARTS HERE Start free trial Use cases * For customers * For support agents * For support leaders Company size * Mid-market / enterprise * Small business * Early stage Industries * Financial services * E-commerce * Software and technology * Healthcare Features * Business messenger * Customizable bots * Automated answers * Product tours * Outbound messaging * Inbox * Help center articles * Apps and integrations * Customer data * Live chat * Mobile apps * Mobile carousels * Series * Tickets * Transactional messaging * Surveys * Phone * SMS Customers * Coda * Atlassian * Frame.io * Spendesk * Synthesia * Bailey Nelson * Fresh Technology * Hospitable * Wolt * Fathom Company * About * Customers * Community forum * Careers * Newsroom * App partner program * Service partner program * Contact us * Status Resources * Blog * Watch a demo * Academy * Events * Product changes * App store * Docs * Developers * Books and guides * Services TermsPrivacySecurity Your Privacy Choices This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our Website Terms of Use, Privacy Policy and Cookie Policy.