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REAL-TIME CLOUD-BASED INFORMATION SERVICES AND ANALYTICS

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INNOVATE FASTER, IN A SMARTER WAY WITH RED HAT JBOSS MIDDLEWARE

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way.

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TRUSTE FINDS TIME SAVINGS AND INDEPENDENCE WITH RINGCENTRAL

When moving to new offices TRUSTe decided to explore the benefits of adopting a
hosted phone system ...

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THE NEW AUTHENTICATION PARADIGM

An increasingly mobile workforce and the proliferation of mobile devices are
blurring the boundaries of the traditional network security...

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Learn how a VoIP phone solution can help your small business stay ahead of
future challenges...

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ExperienceCustomer ManagementCustomer Servicecustomer supportCybersecurityData
CenterData Protection Management Data ScienceData SecurityData systemData
WarehouseDatabase ManagementDemand PlanningDesktops, Notebooks & Operating
SystemsDevOpsDigital AutomationDigital Business AutomationDigital
TransformationDigital WorkforceDigital WorkplaceDigital WorkspaceDisaster
RecoveryDocument ManagementDocument ManagementE-SignatureeCommerceEducational
TechnologyEmail MarketingEmail SecurityEmployee EngagementEncryptionEndpoint
SecurityEnterprise ApplicationEnterprise Content ManagementEnterprise Mobility
Management (EMM)Enterprise SoftwareEntertainment ServicesERPEvent Marketing
Export financeField Service Management Finance & Data ManagementFinancial
ManagementFinancial ReportingFinancial Risk ManagementFinancial
ServicesFinTechFixed Asset ManagementFlash StorageGeneral ManagementGISGreen
ITHealth ITHealthcareHealthcare TechnologyHR TechnologyHyperconvergenceIdentity
ManagementIndustry SurveyInfluencer MarketingInside SalesInsurance
PolicyInternet Of Things (IoT)Inventory Controlinventory management softwareITIT
HelpdeskIT InfrastructureIT Infrastructure and ManagementIT ManagementIT
Operations ManagementIT Security & ComplianceIT service managementIT TrendsLead
GenerationLead NurturingLearning and DevelopmentLearning Management System
(LMS)Lease AccountingLocation Based MarketingLogistics ManagementLoyalty
Management Market ResearchMarketing Account IntelligenceMarketing
AnalysisMarketing DispruptionMarketing TechnologyMicro SegmentationMobile &
WirelessMobile BankingMobile ComputingMobile MarketingMobilityMRM(Marketing
resource management)Network MonitoringNetworking & CommunicationsNetworking
TechnologyOnline CRMOpen SourceOutsourcingPayrollPayroll ManagementPhysical
SecurityPIMPOSPPC(Pay-Per-Click)Predictive AnalyticsProject ManagementProposal
ManagementRansomwareRecruitingRemote ManagementRetargetingRisk managementSales
Coaching Sales EnablementSales ForecastingSales OperationsSandboxSAPSearch
Engine Marketing (SEM)SecuritySIEM (Security Information and Event
Management)Small Business CRMSmall Business eCommerceSmall Business Loyalty
ProgramsSMB TechnologySMM (Social Media Marketing)Social Media
ManagementSoftware and Web DevelopmentSoftware Defined-NetworkingSoftware
DevelopmentSoftware ManagementSolutions SecuritySSLStatistical
AnalysisStorageStorageSurveyTalent ManagementThreat DetectionTime series
databaseUnified CommunicationsUnified CommunicationsUser ExperienceVendor
ManagementVirtualizationVoIPWeb ConferencingWeb Content Management Wireless
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TRENDING STORIES


FIVE STEPS FOR IMPROVING THE CUSTOMER SERVICE EXPERIENCE

The way in which consumers communicate is evolving; they are rapidly adopting
communities, web self-service and social media for both personal and business
interactions. Customer support organizations must adapt their strategies in
order to provide effective online tools to engage with the customer on the
customer's terms. Follow the five steps detailed in this white paper in order to
enhance the customer experience, and ultimately, customer loyalty and retention.

read more



MOBILE APPS IN THE ENTERPRISE: POTENTIALS AND PITFALLS

With more mobile workers using personal smartphones and tablets to conduct
business, 2011 is being heralded as the year of mobile apps in the enterprise.
Today's corporate IT departments are faced with a multitude of questions.
Yet,the benefits of mobile apps initiatives will far outweigh the challenges of
getting them into the enterprise, in the form of increased work productivity and
customer response, analysts say.

read more



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