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UNLOCK THE POWER OF OPERATIONS EXPERIENCE MANAGEMENT



Create new reasons for people to love your brand. Build standout post-sales
experiences tailored to your customers. Deliver personalized touch points that
grab attention and spark loyalty.



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DEMAND BETTER. EXPECT MORE.

Share your stories of the shopping experiences that
you’ve had – good or bad!

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TRUSTED BY OVER 550+ BRANDS WORLDWIDE 






MAKE THE MOST OF YOUR POST-SALES JOURNEY


PERSONALIZE COMMUNICATIONS

Add fresh touch points that keep customers excited to hear from you. Deliver
memorable experiences with relevant and reliable updates.


DRIVE REPEAT PURCHASES

Keep customers engaged with targeted, carefully crafted content related to their
order.

Add personalized recommendations to make each touch point more impactful and
drive repeat sales.




SIMPLIFY RETURNS

Digitize the returns process to reduce costs and recover revenue. Go paperless
for a more sustainable returns solution.


REDUCE CUSTOMER INQUIRIES

Manage expectations with real-time messages hosted in your brand’s ecosystem.
Deliver proactive updates in the right channel at the right moment.


Find out more about our platform


YOU MAY HAVE HEARD OF US HERE…



WANT A WALK-THROUGH OF THE PLATFORM?

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Demand Better. Expect More
Demand Better. Expect More
Share stories of your shopping experiences. Whether it’s delays in delivery,
lack of communication, frustrating returns process; or an amazing, personalized
email communications, or when brands have gone out of the way to keep you
updated on your order or return.
Share now
US Consumer online shopping behavior in 2022
Consumer online shopping behavior in 2022
In our latest research, we pinpoint consumer perceptions of online shopping
convenience. We provide actionable tips on how to create enjoyable online
shopping experiences.
Find out more
The 2022 Guide to Future-Proof
The 2022 Guide to Future-Proof
Post-Purchase Experiences
All thriving e-commerce businesses should be future-ready
A detailed look at how to create forward-thinking post-purchase customer
experiences, with focus on popular industry trends including sustainable
e-commerce, data-driven customer experience and gamification.
Download now
Analysis of global DTC retail
Analysis of global DTC retail

Explore our analysis of over 100 of the top Direct-To-Consumer brands across the
US and Europe
We delve into the checkout, post-purchase and returns experiences of these
brands, as well as their sustainability and loyalty performance.
Download now





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