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Submission: On July 26 via manual from US — Scanned from DE
Submission: On July 26 via manual from US — Scanned from DE
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</form>Text Content
WE SHIP FROM THE USA TO GERMANY
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24 Hours Today
We ship from the USA to
Germany
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* Restaurant
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Dinnerware
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Disposables
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Beverage
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1. WebstaurantStore
2. Current: WebstaurantStore Support
Use Our Live Chat
Mon-Thur 24 Hours, Fri 12AM-8PM EST
Sat & Sun 9AM-4PM EST
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help@webstaurantstore.com
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* Commonly asked questions
* Company
* Orders
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* WebstaurantPlus
FREQUENTLY ASKED QUESTIONS
Need help finding information? Take a look at some of our Frequently Asked
Questions and helpful links.
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Account Information
Checkout
Company
Orders
Payment
Privacy
Products
Returns
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Our Customer Solutions Team will get back to you as soon as possible.
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Commonly asked questions
What are your policies on shipping, time, problems, etc?
You can view our shipping policies via our Policies page.
Where do I register?
To register for a WebstaurantStore account please visit the following link:
Register for a WebstaurantStore Account
Account Information
How do I change my user information?
In order to change your user information, you must first be logged into your
registered account. Once you are logged in, click on My Account. You can add,
edit, or view your shipping and billing addresses by clicking the respective
links. You can also check current order status, view previous orders, or review
items.
How do I register for an account?
To register for an account, click the Register button located in the top right
side of our homepage.
How do I submit a product review for credit?
We value your feedback at WebstaurantStore, so we would love to hear what you
think of our products. To thank you for your feedback, we'll even pay you for
your input! You can earn up to $16 in store credit for an approved photo, video
and written review. You must have a registered account to submit reviews for
credit. Please note that store credit will only be offered for the first 3
unique reviews of each review type (text, photo, video) on a given item.
Additionally, each customer may receive store credit on up to 500 reviews. You
may continue to submit reviews after the first 500, however, store credit will
no longer be issued. To learn more or to submit a review, please visit the My
Account page, log in, and click on the Review tab.
How do I use My Account?
The My Account section of WebstaurantStore can be used for a variety of things:
changing your user information, checking a current order's status, and viewing
past orders. To access the My Account section, while either shopping or viewing
the main page, click on My Account at the top of the screen. In order to use the
My Account feature you must be a registered user.
I forget my password. How can I retrieve it?
You can visit the Password Reset page to have an email sent to you to reset your
password.
What are the benefits of creating a registered account?
Registration is not mandatory to complete checkout. By registering you receive
the following benefits:
* Access special sections of the site, such as the My Account section, where
you can track current orders, view previous orders, add items to a "Wish
List", and update your billing and shipping information.
* Reorder quickly by browsing through items you’ve purchased in the past with
our Rapid Reorder feature.
* Upload tax forms, create a return, create your own quote, and upload images.
* Submit product reviews to earn up to $16 per item reviewed in store credit
under the “Review items I've purchased” section of your account.
All of the information we receive from you in the registration process is
transmitted over and stored on a secure server. You can only access your
information after logging in with the unique e-mail and password combination you
created during registration.
Why didn’t I receive store credit for my reviews?
Please note that store credit will only be offered for the first 3 customers
that leave a qualifying review type. This would allow for up to 3 unique reviews
of each review type (text, photo, video) on a given item to receive a credit.
Checkout
How do I place an order?
To place an order, add the items you wish to purchase to your shopping cart. On
the cart page, just below the subtotal, you will find our Shipping Calculator.
Be sure to correctly choose "business" or "residential," enter your zip or
postal code, and then click "Calculate." This will provide shipping costs for
the items in your cart. Continue with checkout by selecting "Proceed to Our
Secure Checkout" and follow the prompts provided. Watch this tutorial video on
how to place an order. Watch a tutorial
What is my Cart ID and where can I find it?
Your Cart ID is a six digit series of letters and numbers that uniquely
identifies the item(s) in your cart. This ID is found at the bottom of the side
bar on the right side of the page. If you have questions regarding items in your
cart, please provide this ID for the Customer Solutions Specialist helping you.
Why can’t I proceed through checkout or make any changes on the cart page?
When this occurs, we first recommend clearing your cookies and cache for ALL
history. If this does not help, we recommend using a new and/or updated browser
(such as Google Chrome or Firefox).
Why does it say multiple credit cards attempted?
This will occur if JavaScript is disabled. To resolve the issue, we recommend
enabling JavaScript. If your employer has this blocked and you cannot enable,
you can opt out of selecting a saved credit card and manually enter the
information instead.
Why does it say there are multiple cart windows open?
This can happen when the cart page is open on too many separate tabs or browser
windows. The site is not able to recognize which items you would like to proceed
with through checkout. We recommend closing any extra tabs or browsers with an
open cart page before moving forward with the checkout process.
Why does the popup say my shipping address cannot be verified by FedEx?
This pop up window will appear if our address verification system does not
immediately recognize the address provided. To proceed, simply select the
suggested address provided or select “I wish to continue with the address I
entered.”
Company
Are you hiring?
As the largest foodservice supply company on the internet, we are always looking
to hire motivated, smart, and forward-thinking team members! Please visit our
Careers page to learn more.
Do you have a store location I can visit?
We are solely an online company so we do not have any store locations. All
orders are made directly on our website and will be shipped from one of our
warehouses or manufacturer's locations. Our warehouses are distribution centers
and are not designed for customer pick up.
Do you provide donations to charity organizations?
We receive many requests for donations to benefit organizations throughout the
country. While they are all worthwhile causes and we appreciate the request to
support, we are limited in the amount of giving we are able to provide. There
are local organizations and charities we support each year in the areas
surrounding our corporate and warehouse locations. Regretfully, we are unable to
grant requests from our customers.
How can I become an approved WebstaurantStore vendor?
To become a vendor on our site, visit our Vendor Application page. Simply fill
out the form on the bottom of the page as completely as possible. If approved,
we will get back to you within two weeks to let you know. If you do not hear
back, please feel free to re-apply again in six months.
How do I contact a Customer Solutions Specialist?
Our Customer Solutions Specialists are available 24 hours a day from Monday
through Thursday, from 8 a.m. to 8 p.m. on Friday, and from 9 a.m to 4 p.m. EST
on Saturday and Sunday. We can be reached by e-mail (help@webstaurantstore.com),
Live Chat, or phone to answer any questions you may have!
How long has WebstaurantStore been in business?
WebstaurantStore has been in business since 2004. Please visit the About Us page
to learn more about our company!
What is your phone number?
Before contacting us, please search our Frequently Asked Questions to see if
your question has already been answered! If you have any further questions, our
Customer Solutions Specialists are available 24 hours a day from Monday through
Thursday, from 12 a.m. to 8 p.m. on Friday, and from 9 a.m to 4 p.m. EST on
Saturday and Sunday. We can be reached by e-mail (help@webstaurantstore.com),
Live Chat, or phone to answer any questions you may have!
Orders
Can I add to or modify my order?
Once your order is placed, we cannot guarantee that it can be modified or
cancelled. If you wish to modify your order, please contact us as soon as
possible.
Can I cancel my order?
Once your order is placed, we cannot guarantee that it can be canceled. If you
wish to cancel your order, please contact us as soon as possible. If you are a
registered user, visit your “My Account” page and view your pending orders to
see if immediate cancellation is possible.
Can I receive text message updates about my order?
Registered customers can sign-up for 'Shipment Updates via Text' in their
account settings to receive an SMS text message when packages are out for
delivery, delivered or encounter a problem. Text messages will be sent for all
packages shipped after you complete the sign up process. This service may not be
available and/or may not include tracking for packages that are shipped directly
from one of our manufacturers.
Text messages may also be sent when there is an urgent need for information to
continue to process your order. These situations could include (but are not
limited to):
• Payment processing errors
• Expedited order delays
• Confirmation of order details
• Delivery requirements
Text frequency based on user orders. Message and data rates may apply. Customers
may opt-out at any time by sending STOP to (717)288-7303 or unsubscribing in
their account settings. (Note: if you texted STOP but would like to restart,
text START, and make sure your number below is correct.) Responses are unable to
be received via text.
Our participating carriers include (but are not limited to): AT&T, SprintPCS,
Metro PCS, T-Mobile®, U.S. Cellular®, Verizon Wireless.
Do you offer installation services for equipment purchases?
We offer installation services in select metro areas for select equipment
purchased through our site. To be sure everything goes smoothly when it comes to
installing your new equipment, please consult our handy Equipment Installation
Checklist prior to finalizing your order.
How can I check the status of my order?
Please visit the Track Your Order section of our site or, if you are a
registered user, you may log into your account and go to the My Orders section
to check the status of your order.
How can I get a receipt or copy of the invoice for my order?
You will be e-mailed a copy of your invoice once your order is placed and after
the order ships from our warehouse. To obtain another copy, log into your
account and go to My Orders. You will see an option to “Download Invoice” or
“Email Invoice” for each order you’ve placed. If you do not have an account with
us, please contact a Customer Solutions Specialist to request a copy via email.
How do I set up an Auto Reorder on my account?
While logged into your registered account, go to the product page for the item
you wish to purchase. Above the Add to Cart button, you will see the option to
turn on Auto-Reorder and select the automatic shipment frequency that is
convenient to you. If you would like to combine several products on a single
Auto Reorder, visit each product page and turn Auto Reorder to the ON position,
choosing “Add to an Existing Auto Reorder”. To view or edit existing Auto
Reorders on your account, go to your My Account page and select Orders, then
Auto Reorder along the left-hand sidebar.
How long will it take for my order to arrive?
We have a feature that allows you to easily determine the estimated delivery
date for items currently in your cart. Select the items you want to purchase and
click the “Add to Cart” button on the item’s page. Once all the items are in
your cart, enter your shipping zip code and location type into the shipping
calculator below the subtotal on the cart page. After entering your shipping
details into the calculator, a green hyperlink that states “When will I receive
my order?” will appear under the shipping options. If you click this link a box
will pop up on the screen showing the estimated delivery date for each of the
items in your cart!
How will I receive updates about my order?
As an e-commerce company, our primary form of communication is email. All order
updates will be sent to the email address used when the order was placed. For
this reason, please be sure to provide a valid email address when placing your
order.
I need to have my order by a certain date. How can I be sure that it is in
stock?
In-stock items generally ship in 1-2 business days. For items shipping from the
manufacturer, estimated processing times are listed on the item’s page. If you
have a time constraint on your order, please feel free to contact us before
placing the order and we’ll be happy to check availability for you.
I received an item that is different from what I ordered. What should I do?
If you believe you received the incorrect product, please keep the item(s)
unused and in the original packaging and reach out to our Customer Solutions
team. They will work with you to reship the correct item or offer a refund. We
may require a picture of the incorrect product you received and will cover the
cost of return shipping for that item.
Is there a minimum order requirement to purchase from your site?
There is no minimum order requirement to purchase from our site. We accept all
orders large and small!
Item(s) in my order are missing. What should I do?
Great care is taken when packing your order, but on rare occasions an item may
have been missed. If any part of your order is missing, please contact us within
5 business days of receiving your order so we can find a solution for you!
***If your order shipped via Common Carrier, please read carefully!***
If any item or packages are missing, you MUST do the following:
* Note it clearly on the delivery receipt before signing it
* Keep your copy of the delivery receipt
* Contact us within 1 business day
While we do our best to avoid this, part of a shipment can occasionally go
missing during transit and we must go to the carrier company to start a trace
for the missing items or receive reimbursement if the items are ultimately
deemed lost. By signing the delivery receipt you are taking responsibility and
ownership for the shipment in the condition noted. If part of your shipment is
missing and you did not note this in any way on the delivery receipt, we CANNOT
guarantee any compensation or replacement of the missing items.
What is an Auto Reorder?
Auto Reorder saves you time and money by automatically sending you go-to
products at an interval of your choosing. Select items are eligible if the Auto
Reorder feature is displayed on their product pages above the Add to Cart
button. For each subsequent automatic shipment, you will receive a 25% shipping
discount.
What is the Rapid Reorder feature?
The Rapid Reorder feature of WebstaurantStore allows registered users to view a
list of items they have purchased in the past, as well as add these items to
their cart. This feature makes it easy to find and order the items that you need
the most. In order to use the Rapid Reorder feature you must be a registered
user.
The process of adding items to the cart from the Rapid Reorder page is slightly
different than other pages where you can add items to the cart. For starters,
you must be logged in to view your personalized list of products. After you have
started to shop and have logged in, click on Rapid Reorder at the top of your
screen. In order to add items to your cart from the list of products, enter the
quantity of each item in the list you would like and then click on the "Add to
Cart" button at the bottom of the list. If you have more than 10 items on your
Rapid Reorder list, click on the "Next" and "Last" links to view more.
Why is my order on hold?
To ensure our customers’ safety online, all orders go through security checks
before we start processing them. Please keep this in mind while ordering, as
there may be a slight delay before processing for a small percentage of orders.
If additional information is needed to help ensure the order’s validity, we will
reach out via email.
Will my whole order come in one shipment?
To save you the hassle of handling multiple shipments, we will make every
attempt to ship your order in one shipment. If multiple shipments of your order
are required, we will send you tracking information for each separate shipment
to help track your order. When split, the full amount of the shipping costs will
be charged in the first shipment. If you want part of your order sent with
expedited shipping and the other part sent using standard ground shipping,
please place two separate orders.
Payment
Can I apply for a financing before placing my order to see how much I’m approved
for?
Yes, by selecting the Credit Key payment option, within minutes most customers
will be able to receive an approval and amount before placing their order.
Can I pay with a pre-paid credit card?
Yes. We are able to accept most prepaid credit cards as long as the card has
been registered with a billing address. Only a single credit card may be used to
process the order.
Do you accept orders via phone or fax?
We are not able to accept orders via phone or fax. All orders must be placed
online through our secure server.
Do you accept purchase orders?
While the WebstaurantStore does not accept purchase orders as payment, we do
offer Net 30 terms through a third party company, Capital One Trade Credit. For
more information on this payment option and how to qualify, login to your
account and proceed to the Account Dashboard to find the Net 30 terms on the
left side of the Dashboard.
Do you lease or finance any of your equipment?
We offer financing through a third party, Credit Key, who offers traditional
financing and Pay in 4 options. The Pay in 4 option will split payments into
four interest free payments made every 2 weeks. Orders up to $200,000 may be
eligible to qualify for a 12-month financing term through Credit Key. If you are
interested in financing with a company other than Credit Key, please contact our
Payments department at Payments@webstaurantstore.com with the company name and
an email contact for the company.
How do I place an order to pay by check/wire transfer or ACH?
In order to pay by check, money order, ACH, or wire transfer your order must be
over $500 to qualify. Next, add all of your items to your Shopping Cart and
proceed through the checkout process. On the Review & Payment screen, click the
“Alternative Payment” button. Your order will be placed on hold, and you will
receive an email with an invoice and information on where to send the payment.
Please do not send your payment prior to placing your order. Once your payment
has cleared, the order will be released to process for shipment. Personal checks
are processed on Tuesdays and Fridays and will be held for 5 business days from
when they are processed while they clear. A holding period is not required if a
certified check is provided but will still be processed Tuesdays and Fridays
only. All other alternative payment orders will be released as soon as the
payment is received, with a minimum of 1 business day delay to receive payment.
How do I place an order to pay with financing?
To place a financing order, select the Credit Key payment option in the cart
before proceeding through checkout. After taking a couple minutes to complete
the application you will be notified if you are approved and for how much. After
approval you can proceed through checkout as normal. Orders under $2500 may
qualify for the Pay in 4 option and orders over $2500 may qualify for financing.
Is my credit card and personal information secure when I order from your site?
Here at WebstaurantStore, it is our top priority to ensure your personal
information is secure! To do this we employ the best security available on the
net for transmitting your personal information: SSL. SSL safeguards your
information and guarantees your privacy while ordering through our site. You can
see SSL is being employed by the lock icon at the bottom of your screen and the
'https' in the address bar, as opposed to the 'http' that is normally there.
What currency are prices listed in?
All pricing is listed in U.S. dollars ($) on the website. When ordering outside
of the United States, the funds captured for an order will be converted to the
local currency of the ordering country on your credit card statement. The rate
of exchange is locked in when your order ships, not when the order is placed.
Credit card companies may also charge a currency conversion fee. Please contact
your bank for further details.
What financing rates and terms are available?
We use a third party, Credit Key, for our Pay in 4 and financing payment
options. Upon an approved application you will be able to select your payment
option, including term length. Applicable interest rates will be disclosed after
approval.
What if I have questions about my financing order, equipment, or lead time?
Please email our Customer Solutions Department at help@webstaurantstore.com or
Live Chat with us.
What payment methods do you accept?
We accept all major credit cards including MasterCard, Visa, American Express,
and Discover. We also accept alternative payment methods including check, money
order, wire transfer, and ACH transfers for orders with an order total of at
least $500. We offer traditional financing and Pay in 4 through a third party,
Credit Key. And lastly, we offer Net 30 terms through a third party company,
Capital One Trade Credit.
What will I need for the Credit Key application process?
We recommend having the following information ready to fill out your
application:
Pay in 4:
* Social Security number
* Bank account details or credit/debit card
Financing:
* Social Security number
* Business owner name and email
* Annual Business revenue
* Bank account details or credit/debit card
When will my card be charged for my order?
Your card will be charged in full once the first item(s) on your order ship.
When you place an order on our website, an authorization is placed on your bank
account for the amount of your order. An authorization is a communication from
your bank to our payment system letting us know your card is valid and the
required funds are available. These authorizations may show as “pending” on your
bank statement until the funds are captured. If your order has an extended lead
time, a member of our Payments team may reach out requesting to charge the card
in advance to avoid losing the authorization.
Will there be sales tax on my order? What if I’m tax-exempt?
Sales tax will be charged on orders shipping to the states of Alabama, Arkansas,
Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho,
Illinois, Iowa, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland,
Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New
Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma,
Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas,
Utah, Vermont, Virginia, Washington, Washington DC, West Virginia, Wisconsin,
and Wyoming. If you are tax-exempt and shipping to one of these states, visit
your My Account page and select Upload Tax Exempt Form to upload your exemption
form for review.
Privacy
Are off-site links you provide safe?
Because one of our goals is to provide helpful foodservice information, we may
redirect you to external websites. We are not responsible for the privacy
practices or content of other websites. If you have any concerns, we recommend
reading that site’s privacy policy.
Do you share any of my personal information with outside companies?
We use third party providers to ship orders and to process credit card
transactions. We only provide these companies the appropriate and necessary
information. They do not store, share, or retain this information in any way.
Does WebstaurantStore collect any information about me while I'm on the site?
The WEBstaurant Store is the sole owner of the information that is collected
from customers on this site. We do not share any information about you with
third parties in any way. Customer information is used by the WEBstaurant Store
to:
* Process orders
* Provide a personalized shopping experience for registered customers
* Send e-mail newsletters full of specials and helpful information to those who
opt to receive them
* Monitor traffic patterns to improve our site's functionality and
user-friendliness
What does WebstaurantStore do to ensure my security while shopping online?
At WebstaurantStore, security and privacy are top priorities. Our site uses
HTTPS and is encrypted in-transit to safeguard your personal information. The
site and our datacenter maintain Payment Card Industry (PCI) compliance and we
do not store your credit card information. WebstaurantStore.com is also scanned
regularly to ensure the safety of our customer data.
If you are a security researcher, developer, or user and believe you've found a
security or privacy vulnerability on our site, please contact our Security Team.
To encrypt the message, find our public key here.
If you are a customer and notice unusual account activity such as fraudulent
charges or suspicious password changes, please contact our E-Commerce Risk Team
via chat (M-F 8AM-4PM Eastern) or email.
Why do I need to have Cookies enabled to shop on your site?
WebstaurantStore uses cookies to uniquely identify each customer. A cookie is a
file that is placed on your hard drive by the web browser. Cookies do not
divulge any personal information about you; they are solely used as an
identifier. On our site, cookies allow us to keep track of things like what is
in your shopping cart and when you are logged in. In order to shop on our site,
you must have cookies enabled.
To find out how to enable your cookies, click on the link below that corresponds
with your browser type and follow the instructions!
Google Chrome
Internet Explorer
Mozilla Firefox
Safari Microsoft Edge
Products
Can any of the products you sell be customized?
Select products on our site are able to be customized and are designated by a
special banner on their page. You can also see a full list of customizable
products at our Customizable Supplies page. These products typically have order
minimums, extended lead times, and fees associated with them. Customized
products are non-returnable.
Do you offer samples?
WebstaurantStore does not offer product samples. We recommend purchasing the
item in smaller pack sizes, when available, before committing to a larger order.
Sometimes our manufacturers will send out samples of select products to
commercial customers. Please contact Customer Solutions to see if a sample
request can be sent to the manufacturer for the item(s) you’re interested in.
Do you sell used equipment?
We do not sell used equipment. If you are looking for discounted equipment,
please visit the Outlet page to view our scratch and dent inventory and learn
more about our Outlet Policies.
How do I find parts?
Parts are essential to keeping your products running properly. Watch this
tutorial video on how to find parts for your product. Watch a tutorial
How do I use the filters?
Filters provide a quick and easy way to navigate for what you are looking for.
Watch this tutorial video on how to use filters. Watch a tutorial
Is there a warranty available for the items I’m purchasing?
If a warranty is available for an item, the details of the warranty can be found
as a downloadable PDF labeled “Warranty” on the item’s page. All warranty claims
are handled based on the manufacturer’s warranty policy. For items being used
internationally, please confirm if the warranty is valid in your area.
What are Compatible Models?
Compatible Models are listed as applicable and kept as accurate and up-to-date
as possible. If you have any questions or concerns, feel free to contact a
Customer Solutions Specialist before placing your order.
What are Equivalent Items?
Equivalent items and any associated illustrations or descriptions are presented
for your reference. These are items which, based on available manufacturer
information, are suitable replacements for the stated original item. These
equivalent items are not necessarily authorized, sponsored, or endorsed by the
manufacturer of the stated item, or by the manufacturers of equipment compatible
with the stated item; any OEM names mentioned are registered trademarks.
What does it mean if a product is listed as Special Order?
In order to maximize the products we’re able to offer to you, some items on our
website are not normally stocked in our warehouses. These items may be shipped
directly to you from the manufacturer, or brought into our warehouse with our
next stock order from the manufacturer and then shipped to you.
These items are marked "Special Order" underneath the price on the item's page.
Please understand that Special Order items may not be able to ship within 1-2
business days like our regularly stocked items. As a result, we encourage you to
contact a Customer Solutions Specialist prior to ordering if you have questions
about the delivery time of a Special Order item!
What if I can’t find the item I’m looking for on your website?
Let us know! We want to be a one-stop-shop for all of your restaurant equipment
and supply needs. We may be able to help you find what you’re looking for and we
are always willing to listen to your suggestions for product additions on our
site. Many of the newest products being added to our site are a result of our
customers’ suggestions. You can utilize the live chat feature on our website or
send an e-mail to help@webstaurantstore.com and let a Customer Solutions
Specialist know how we can help you get the items you need.
What is a "You May Also Need" item?
"You May Also Need" items are products that are guaranteed to work with the item
you are viewing, such as lids that will fit a cup or casters that will fit a
piece of equipment. If an item is not listed in the "You May Also Need" section
on a particular product page, then we do not guarantee that it will work with
the product you are viewing and do not recommend that you purchase them for use
together. If you have any questions or concerns, feel free to contact a Customer
Solutions Specialist before placing your order.
Returns
Can I return consumables?
We are unable to accept returned consumable products. This allows us to ensure
the products are good to use, untampered with, and have adequate shelf life.
Do you charge a restocking fee?
A restocking fee will be deducted from your return credit to cover the cost of
processing the items back into stock. This fee is 20% of the item(s) cost for
commercial locations and 30% for residential locations.
How do I exchange an item?
While we're unable to exchange items, we can set up a Return Authorization so
you can return the items you no longer need and place an order for new items.
How do I return an item?
To create a return, you can log into your account online, click on "My Orders",
then select "Return Items". You can then select the items you'd like to return.
If you do not have a registered account, please contact one of our Customer
Solutions Specialists to set up a Return Authorization for you.
What is your return policy?
With a few exceptions, all regularly stocked products can be returned within 30
days of receipt as long as the product is unused and in its original packaging.
We are unable to accept returns for consumable products and customizable
products. Similarly, not all Special Order products or products shipped directly
from the manufacturer (“Drop Ship Products”) can be returned. Any return
requests for Special Order or Drop Ship Products must be issued by our Customer
Solutions Specialists.
Except for original payments made by wire, check, ACH, or through a leasing
agreement (each an “Alternative Payment Method”), a return credit will be issued
to the original payment method upon receipt and inspection of all the returned
Products. If your payment was made using an Alternative Payment Method, your
refund will be in the form of store credit. You will also receive a refund in
the form of a store credit if we are unable to process a return to your original
payment method (for example, if your credit or debit card has been closed).
Regardless of the form of refund you receive, shipping charges paid at the time
of checkout will not be credited along with the return. Also, an applicable
restocking fee will be deducted from the amount due to cover the cost of
processing the items back into stock. This fee is 20% of the item(s) cost for
orders delivered to commercial locations and 30% for orders delivered to
residential locations. You are responsible for the cost of return shipping. This
includes any brokerage fees, duties, and taxes for international returns.
Sales Tax & Exemptions
Can I be approved for tax-exemption without a registered account?
Your tax exemption cannot be automatically applied to orders without a
registered account. Before you can upload your tax exemption documents, you will
need to create a WebstaurantStore account. You can register for free by clicking
here My Account.
Can I upload multiple tax exemption forms to my account?
Yes, you may upload more than one tax exemption form to your account. Please
note that documents must be uploaded one at a time. If you are applying for tax
exemption in multiple states, please be sure to select the appropriate state in
the drop-down menu next to the document uploader for each form that you submit.
Do I need to upload a resale tax document for each state if I ship to multiple
states?
State tax exemption documentation requirements vary from state to state. If you
are not sure which states will accept your tax exemption form(s), please reach
out to taxexempt@webstaurantstore.com for assistance.
How do I apply for tax exemption?
Before submitting your tax exemption documents, please be sure to create a
registered account. Registration is free and you can create an account by
clicking here My Account. Once registered, you can submit your tax exemption
documents by clicking on My Account and then Upload Tax Exempt Form in the
Billing section on the left-hand side of the page. If you will resell all orders
placed through your account, it would be helpful if you emailed us at
taxexempt@webstaurantstore.com with the following message: “I have submitted my
resale certificate for tax exemption on my account. All orders placed through my
account will be resold.” Watch this tutorial video on how to submit a tax
exemption form. Watch a tutorial
If I do not complete all areas of my tax exemption form, can the tax team edit
my tax form?
If the tax exemption form that you submit is incomplete, we cannot accept it and
will ask that you fill out the form in its entirety. The tax team is not
permitted to edit or alter tax forms in any way.
Is my business tax-exempt?
It is your responsibility to ensure that you/your organization is eligible to
claim an exemption from state sales tax. If you're unsure, contact a tax
professional for advice before you apply for tax exemption with us.
What happens after I submit my tax exemption forms?
After reviewing your forms, a member of the tax exemption team will reach out to
you within 1-3 business days regarding the exemption status of your account. If
necessary, we may require additional information or adjustments to your form.
Please be sure that the e-mail address associated with your WebstaurantStore
account is active and the best e-mail address to reach you.
What if I export my orders and I don’t have tax exemption in any of the 50
states?
Since documentation requirements can vary depending on which state the order was
shipped to for export, please reach out to taxexempt@webstaurantstore.com with
any questions. Please note: if you have been contacted by the tax exemption team
requesting that you upload a bill of lading, please refer to the guidelines
below:
* Email the bill of lading/documentation to the tax team or upload it directly
to your account. Warehouse receipts and custom documents are not used for tax
exemption.
* Please provide the order number(s) included for each bill of lading/document.
* Confirm all items have been shipped to you on an order that you are
requesting a tax refund for. The tax team cannot refund tax on orders that
have not been fully shipped.
* Be sure that all documents have corresponding dates with your order numbers.
(Ex. If a bill of lading is dated 1/1/2020, but the order was placed
2/1/2020, this could not possibly be the correct bill of lading for the
order). Bills of ladings that do not have corresponding dates with orders
will be denied.
* This documentation must be submitted to the tax team within 60 days of the
purchase date.
* The tax team will review all documents, issue necessary refunds, and notify
you via email once this has been completed.
What if my tax exemption documents expire?
If your tax exemption form has an expiration date, we will note this on your
account. As the expiration date approaches, you can expect to receive email
notifications from us regarding the next steps if you would like to maintain
your tax-exempt status. The first email will be sent to you one week prior to
the form’s expiration date. If we do not receive a new form in that time, a
second email will be sent the day the form expires notifying you that the tax
exemption associated with your account has been removed. These emails are
automatically sent to the address on file with your account, so please be sure
that the email associated with your WebstaurantStore account is active and the
best email address to reach you.
What information should be included on my tax exemption form?
Tax exemption documents vary state-to-state. If your tax exemption form has
sections that need to be filled out, please complete all fields. This will help
to expedite the processing of your form.
* If the document requires a signature, the signature provided must be
handwritten and may not be electronically generated.
* If your form has a Seller or Vendor field, please add our information in
those fields: WebstaurantStore, 40 Citation Lane, Lititz, PA 17543
* If your form asks you to specify single purchase exemption or blanket
exemption, please be sure to do so.
Who should I contact if I have a question about tax on my order?
Contact the Tax Exemption Team by emailing taxexempt@webstaurantstore.com.
Why am I being charged sales tax?
As an online retailer, WebstaurantStore is required to collect sales tax. Sales
tax is determined based on the ship-to state. Please upload the required tax
document for each state you are shipping to.
Will my account be tax exempt immediately after uploading documents?
Every tax exemption document must be reviewed by our tax exemption team to
ensure that all required information is provided. For this reason, your account
will not be immediately tax exempt and it will take 1-3 business days for you to
receive a response regarding the tax exemption status of your account. You will
be notified by e-mail if your documentation has been accepted or if we need
additional information.
Shipping
Can an order be shipped on my FedEx account so I can save on shipping?
Due to the high volume of orders we process daily, we are unable to use our
customers' shipping account numbers.
Can I pick up my order?
All orders placed through WebstaurantStore will be shipped to their destination
via a commercial carrier. For safety, insurance, and logistical reasons,
customers cannot pick-up orders from our warehouses or vendor locations.
Can I request that my order be delivered at a certain time?
By requesting a FREE "Call Before Delivery," the carrier will contact you
approximately 24 hours before the estimated arrival of your order to schedule a
delivery appointment using the phone number provided at checkout. Selecting this
option may add an additional day to your order's transit time. A 4-hour delivery
window is typical; this may vary by carrier and shipping destination.
A "Call Before Delivery" is required for residential deliveries and recommended
for businesses with irregular hours (Monday through Friday, 8:00 a.m. to 5:00
p.m. "Call Before Delivery" only applies to the item(s) in your order shipping
via common carrier.
If the carrier misses the delivery appointment, they will reschedule it. If you
are unavailable to accept your delivery during the scheduled appointment, you
will be responsible for any redelivery fees owed to the carrier. Additional fees
will apply if you require a time-specific delivery in which the typical 4-hour
window needs to be shortened.
If a delivery is unable to be completed because a "Call Before Delivery" was not
selected during checkout, the carrier may charge a redelivery fee in order to
reattempt delivery. In these situations, we will contact you via email regarding
the fee and charge the card on file if necessary in order to avoid additional
fees with the carrier.
Can I ship orders to multiple addresses?
If you are registered with us and have multiple shipping addresses saved to your
account, you are able to ship full orders to multiple addresses. Simply proceed
through our secure checkout and click on Ship to Multiple Addresses on the
Review and Payment screen. From there, you are able to check all addresses,
select specific addresses, or uncheck all previously selected addresses to ship
only to the default address. Remember, if you choose to ship to multiple
addresses, your order will be duplicated, meaning it will ship in full to all
locations selected. Please also note that we are not able to split up an order
to ship to multiple addresses.
Do I need a liftgate for my shipment?
If you do not have an elevated loading dock or forklift to unload your items
from the truck, you will need a liftgate and must select this option at
checkout. The "Common Carrier w/ Liftgate" option includes the fee for the
liftgate. A higher fee may apply if a liftgate must be added after an order has
shipped. If delivery is unable to be completed because a liftgate was not
selected during checkout, a redelivery fee may apply in addition to a liftgate
fee. In these situations, we will contact you via email regarding the
appropriate fees and charge the card on file if necessary in order to avoid
additional fees with the carrier.
Some items like large outdoor ice merchandisers or very long pizza prep tables
may be too large or heavy for a lift gate and will require a truck-level loading
dock. If you do not have one or have questions, contact our Customer Solutions
Team.
Do you ship internationally?
Yes! In addition to the United States and Canada, we can ship most items via an
international air service to Austria, the Bahamas, Bermuda, Brazil, Colombia,
the Dominican Republic, France, Germany, Guam, Hong Kong, India, Ireland, Italy,
Jamaica, Japan, Malaysia, Mexico, the Netherlands, New Zealand, Norway,
Philippines, Puerto Rico, Singapore, South Africa, Spain, Sweden, Trinidad and
Tobago, the United Kingdom, and the U.S. Virgin Islands.
We also ship to U.S. based freight forwarders; however, you are responsible for
contacting them to set up an account before placing an order. Freight forwarders
will charge additional fees for their services, which are separate from our
shipping and handling charges. We are unable to accept and load customer
containers directly from our warehouse locations. All of the prices on our
website are in U.S. dollars.
Do you ship to Canada?
Yes, we do ship to Canada via an international air service and common carriers.
Do you ship to commercial limited access addresses?
Yes, additional fees may apply if you are shipping to a limited access location,
such as a university, prison, military base, or country club.
Do you ship to PO or APO/FPO boxes?
We are unable to ship to PO or APO/FPO boxes, or Viabox at this time. All
carriers require a street address to complete delivery of your order. If a
shipping carrier deems your address inaccessible for delivery, they will make
final delivery at the closest shipping terminal or return the shipment to us.
How can I save on shipping?
We know you want your products delivered in perfect condition as fast as
possible, so we invest in distribution in an effort to be the fastest, most
reliable shipper in the industry. Whether you're buying for a large franchise, a
small business, or your own personal needs, there are a couple of great ways to
save money on shipping and take advantage of our excellent service and transit
times!
* Sign Up for WebstaurantPlus - With the new WebstaurantPlus service, you can
get free unlimited shipping on most of our products for a low monthly fee!
Plus, with a low minimum order size, operations of all sizes can benefit from
this service.
* Ship to a commercial address if possible - Our partnership with shipping
companies allows us to save when we ship to commercial addresses and we pass
these savings on to you! A commercial address is defined as any location with
a public entrance and posted hours of operation.
* Think ahead and order more - At WebstaurantStore, the more you order the more
you can save on shipping. If you're ready to place an order and it's only for
a few items, try to think ahead and see if there's something more you can add
to your cart.
* Switching from Ground to Carrier - Note that once your order gets large
enough, it will switch from ground shipping to carrier shipping which is when
you really begin to see significant savings. Once you reach that point, you
will notice a small jump, but you can then add large quantities of products
with minimum effect on shipping and your per item shipping costs could
actually go down.
We hope that these tips help you save on shipping with WebstaurantStore and if
you have any additional questions, please feel free to use our live chat button
to speak with one of our friendly customer service specialists!
How much will it cost to ship my order?
You can calculate estimated shipping and handling costs before you check out
right in the shopping cart! To calculate shipping and handling charges, add your
items to the shopping cart. Just below the subtotal, you will see the Shipping
and Handling Calculator. Be sure to correctly choose "business" or
"residential", enter your zip or postal code, then click "Calculate". This will
provide shipping and handling costs for the items in your cart.
Certain large and/or heavy items will be shipped via a common carrier service.
These items are indicated as such on their description page as well as in the
shopping cart with a item notification. All other orders ship with a small
package carrier like FedEx. Occasionally, when large quantities of items are
ordered, we may opt to use a common carrier service for smaller sized items.
Whether your order will be shipping via small package or common carrier, the
online shipping estimate will tell you exactly how much you will be charged for
shipping.
Click here to learn how to save on shipping charges!
I live in a country you don’t ship to. Can I still order from you?
Yes, we can ship to U.S. based freight forwarders for customers wishing to
export their items to a country we do not currently ship to. You would be
responsible for contacting the freight forwarder to set up an account before
placing an order. Freight forwarders will charge additional fees for their
services. Any duties, taxes, or fees from your forwarder are separate from our
shipping and handling charges.
I operate a business from my home; can I select "commercial" when entering my
shipping address during checkout?
Commercial carriers will deliver the vast majority of our products to a
residential shipping address. If you don’t have an account set up and you
operate a business out of your home, you must select "residential" in your
shopping cart because the carriers still consider your address residential. If
you create an account, our system will automatically select “residential” for
your address in this situation.
Item(s) in my common carrier order were damaged. What should I do?
If any part of your order is damaged or missing, please contact one of our
Customer Solutions Specialists within 1 business day of receiving your order so
we can find a solution for you.
If any item or packaging is damaged or missing, or if you have any doubt about
possible damage, you MUST do the following:
* Note it clearly on the delivery receipt before signing
* Keep your copy of the delivery receipt
* Contact us within 1 business day
* Keep the damaged packing materials for inspection
* Take pictures of the damaged items and packaging
Though our warehouses give great attention to packaging every order for
shipment, damage can occur in transit. In the case of damage we must go to the
carrier company to receive reimbursement for these damages. By signing the
delivery receipt you are taking responsibility and ownership for the shipment in
the condition noted. If part or all of your shipment is damaged and you did not
note this in any way on the delivery receipt, we CANNOT guarantee any
compensation for damages. Signing the delivery receipt without noting any damage
means that you have received your shipment in acceptable condition.
For more information, watch this informative video about Common Carrier
Shipments.
Item(s) in my ground order were damaged/missing. What should I do?
If any part of your order is missing or damaged, please keep the items and
packaging and contact us within 5 business days of receipt so we can find a
solution for you. We may request pictures of the damage to help with this
process.
My order shows as delivered but never arrived. What do I do?
There are rare occasions where our freight carriers may lose a shipment. In
these situations, it’s our highest priority to find your items and we will work
with the carrier to do so. If your order shows as delivered but never arrived,
please contact us within 5 days of the listed delivery date. Once notified, we
will take appropriate measures to locate your shipment. Please note dock checks
with the carrier may take 3-5 business days to complete and traces with ground
carriers may take 1-3 business days. If your shipment is located, we will
continue with delivery to your location. If it is deemed lost, we will work with
you to provide a satisfactory resolution.
Should I check the temperature of my refrigerated or frozen food shipment when
it arrives?
You are responsible for checking the internal temperatures of refrigerated and
frozen products immediately upon delivery to ensure they are received at
food-safe temperatures according to the U.S. Department of Agriculture’s (USDA)
guidelines. Please contact us within 1 business day of your shipment’s original
ETA if you have any concerns about the temperature or conditions of your
shipment.
Once the shipment is received you are responsible for storing or handling the
items properly to maintain food safety.
What are the fees for Canadian shipments?
Orders shipped into Canada may incur additional duties, taxes, and other fees to
cross the border. These charges will be billed to you directly from the carrier
or your broker and will not be reflected in our shipping costs at checkout.
What do I do if my refrigerated or frozen food item(s) are missing or damaged?
Due to the strict time-frame we have to deliver refrigerated and frozen food
items to you in acceptable condition, if an item is damaged or missing, please
contact us within 1 business day of your shipment’s original ETA so we can find
a solution for you. We may request pictures of the damage and for you to take a
picture of the temperature of the item to help with the process.
What documents are required for International Shipments?
If your order is shipping via an international air service, they will handle all
of the documentation for your order and contact you regarding any charges for
this service. For common carrier shipments to Canada, we require the use of a
broker to process all paperwork. They do charge a fee, which can be discussed
directly with the broker. We will provide the Canadian Customs Document and
Commercial Invoice with your shipment.
NAFTA certificates are not a required document for low value shipments, and the
absence of one will not delay your order being processed through customs. We
request NAFTA certificates for high value items; however we are unable to
guarantee the document for lower-valued items.
What is a broker and why do I need one?
A broker is an independent contractor paid to facilitate the import of items
into your country from the U.S. If your order is shipping via an international
air service, they will broker the shipment on your behalf, and these charges
will be billed to you directly. If you have already determined a broker for your
shipment, add the broker's name, phone number and additional information on the
Review Order page at checkout. If you did not provide your broker’s information
during checkout, we will contact you to obtain this before processing your
order.
What is a freight forwarder?
A freight forwarder combines shipments for individuals or companies into
truckload lots to transport to your final destination/country. We can ship to
U.S. based freight forwarders for customers wishing to export their items;
however, the customer would be responsible for contacting the freight forwarder
to set up an account before placing an order. Freight forwarders will charge
additional fees for their services. Any duties, taxes, or fees from your
forwarder are separate from our shipping and handling charges.
If your order is being shipped to a U.S. based freight forwarder, all of our
Shipping Policies apply when it is received into their warehouse.
WebstaurantStore will not be held responsible for any damaged and/or missing
items or material differences should the freight forwarder not follow all
applicable Shipping and Returns policies, or should such issues occur in
shipment from the freight forwarder’s location to the final destination.
What is a liftgate?
A liftgate is a motorized platform attached to the back of the truck that will
physically lower your order to the ground so that you can take it inside your
business or home. The truck driver will place your order on the ground using the
liftgate and you are responsible for bringing it inside.
What is CARM and how will it affect me?
The CBSA (Canada Border Services Agency) Assessment and Revenue Management
(CARM) project aims to modernize and simplify the collection of duties and taxes
for commercial goods imported into Canada. Once implemented, it will provide a
modern interface for importing into Canada, give importers self-service access
to their information, reduce the cost of importing into Canada, and improve the
consistency of compliance with trade rules.
Why is this important for Web customers?
By May 2022, it will be mandatory for all commercial importers to be registered
to the CARM Client Portal to manage customs releases and submit payments.
CARM Release 1: May 25, 2021
Release 1 launches the CARM Client Portal, a self-service tool that will
facilitate accounting and revenue management processes with the CBSA.
The CARM Client Portal is available for importers, brokers, and trade
consultants, and will allow you to view your account's transactions and
statements, request a ruling, and pay invoices with new electronic payment
options.
CARM client onboarding
1. You will need to register for a Canadian Business Number (BN) and
Import-Export (RM) program account number with the Canada Revenue Agency
(CRA) if you intend to import goods for your business.
2. A “GCkey” or Sign-in partner is required for every individual to create
their user account in the CARM Client Portal
3. You will need to provide your BN and RM account information and provide the
following information:
* Legal entity name of the business and the full business address
* Two of the following three transactional questions:
* Recent transaction number and associated duties & taxes
* Last transaction payment amount
* Last Statement of Account balance
4. Delegate access:
* Identify who you will designate as the Business Account Manager (BAM) for
your CARM Client Portal (you can delegate multiple Business Account
Managers).
* This role should be given to an active operational user, and not
necessarily the owner of the company. It is highly recommended that
businesses assign at least two Business Account Managers.
Additional resources
* CARM Support Materials / Resources
* How-to Videos
CARM Client support
For any questions regarding accessing the CARM Client Portal or any issues
related to the Portal, visit CARM's Client Support page to learn more about who
to contact.
What is common carrier shipping?
Common carrier shipping is necessary when an order is too large or heavy to be
delivered ground by FedEx. These items will be delivered to your location by a
tractor trailer. Standard common carrier delivery is curbside and does not
include unloading the merchandise or delivering it inside your location. You are
responsible for unloading the items from the back of the truck and bringing the
shipment inside your establishment. If you are not able to do this yourself,
please consider adding a Lift Gate service to your order.
What shipping methods do you use?
All of our smaller, ground orders are shipped with a parcel carrier like FedEx
or UPS for domestic and FedEx for international orders. If you need a ground
order guaranteed for delivery faster than the standard transit time, we offer
Next Day or Second Day delivery for qualifying shipments. For larger, palletized
orders we use a nationwide network of freight carriers. Standard common carrier
is curbside delivery.
When will I receive my item?
Our warehouses strive to have orders processed and ready to ship within 1-2
business days. Most products ship from one of our warehouses within the U.S.
However, since some items will be shipped directly from the manufacturer,
delivery times may vary. Common carrier deliveries typically range from 1 to 10
business days for delivery, depending on your proximity to the shipping
location. Ground shipping can typically take anywhere from 1 to 7 business days.
If your delivery time is over a holiday, please add an additional day for
delivery. Our warehouses observe the following holidays: Christmas, New Years,
Memorial Day, 4th of July, Labor Day and Thanksgiving. Shipping companies may
observe additional holidays. All standard ground delivery times and common
carrier shipments are estimates and are not guaranteed.
If you need your order more quickly, you may select Second Day or Next Day in
your shopping cart (availability dependent on your location). These options
guarantee that, as long as the items you’re ordering are in stock, the order
will be prioritized in our system and arrive by the end of the following
business day (Next Day), or the end of the second business day (Second Day).
These options are not available for common carrier orders.
These orders must be placed before 2:00 p.m. EST to ship same day and are only
available for delivery on business days (Monday through Friday). For orders
shipping directly from the manufacturer, shipping cutoff times may vary. Next &
Second Day orders received after 2:00 p.m. EST will be processed on the
following business day.
When will my refrigerated or frozen food product be shipped?
In order to control the amount of time perishable items are in transit, they are
only shipped on select days of the week based on which shipping method you
choose.
Ground: Orders ship Monday through Wednesday.
Second Day: Orders ship Monday through Wednesday.
Next Day: Orders ship Monday through Thursday.
Orders placed after the cutoff will ship the following Monday.
Where are you located?
We ship stocked items from our warehouses in Pennsylvania, Delaware, Maryland,
Kentucky, Georgia, Oklahoma, and Nevada. Some items may ship directly from the
manufacturer’s warehouse.
Why am I being charged shipping when I have a free shipping item?
Shipping costs are calculated on a per-item basis. For this reason, adding items
without free shipping to your cart will add a shipping charge to your order.
Will I have to pay duties and taxes on my order?
The WebstaurantStore is a U.S.-based company, therefore duties and taxes will be
assessed on any items shipping outside of the United States. Duties and taxes
depend on the type of items being shipped, harmonized codes, and the discretion
the customs agents have in evaluating these costs. The charge shown on our
website’s shipping calculator will not show these fees.
Shopping
Are there any coupons or additional discounts available?
We occasionally offer sales and coupon codes on specific items to offer further
discounts to our already low prices. You can find these on our Facebook page,
blog, and e-mailers. Coupon codes have an expiration date, and we recommend
purchasing the item(s) as soon as possible. We only honor coupons and discount
prices while they are valid.
Our website pricing is regularly updated to ensure accurate, real-time pricing.
Prices and discount codes advertised on sources other than our website such as
search engines, coupon code websites, and shopping sites may not reflect the
current, accurate price or valid coupon code.
Do you have a catalog that you could send to me?
Because we carry thousands of items on our site and are adding and updating
products regularly, we are unable to keep a paper catalog current. Our website
contains real-time information on all of our products, and our Content staff
works diligently to keep the entire inventory up-to-date online. If you have any
questions about products offered on our site, feel free to contact our Customer
Solutions team for help!
Do you sell to individuals or only to businesses?
We sell to anyone looking for restaurant equipment and supplies! Both
individuals and businesses alike may purchase from our site. If you are a
residential customer, please review the Home and Non-Food Service information
page carefully before placing your order.
How do I add items to my shopping cart?
After locating the items you're interested in on our site, add the item to your
shopping cart by clicking the “Add to Cart” button. Please note there may be a
drop down menu above the “Add to Cart” button. If available, you will need to
make a selection (such as voltage or size) before adding the item to your cart.
While shopping, you can view your cart at any time by clicking the “Cart” button
located at the top right corner of the screen.
How do I find the items I want to purchase?
There are a few easy ways to locate items on our website! You can search for
items using the Search Bar located at the top of the home page. Products are
searchable by our item number, manufacturer model number, title, keyword or UPC
code. If you're looking for a more general item or to browse our website, you
can browse using Product Categories and narrow down the search results using
filters. If you have any questions about finding items on our website, feel free
to contact our Customer Solutions team.
How do I get to my cart?
To enter your cart page, click on the "Cart" button located at the top,
right-hand corner of our website. You will also have the opportunity to access
your cart each time an item is added to it via the item's page.
How do I unsubscribe from WebstaurantStore emails?
A link to unsubscribe is located at the bottom of every email. Additionally,
logged in users can manage email preferences from their account.
How do I update quantities and/or delete items from my cart?
To update the quantity of an item already in your cart, use the arrows to the
right of the product title to increase or decrease the quantity on the product’s
line. You must click Update Cart, located above the price of the product, to
ensure the changes are saved. If you would like to delete an item from cart, you
can change the quantity to 0 and click Update Cart or click on the X all the way
to the right of the total on the product’s line. You can also click Empty Cart,
located right next to Update Cart, to remove all items.
How do Mix and Matches work?
Mix and Matches are quantity discounts offered when purchasing products in set
amounts. We offer discounts where a minimum amount of product is required to be
purchased, or, a product must be purchased in certain increments. Discounted
pricing will be applied to items which fall under a Mix and Match when meeting
these thresholds. Please refer to the specific quantity amount listed at the top
of a Mix and Match page for eligible discount requirements.
I need a price on an item and it’s not listed on the site. How do I get the
price?
Due to Minimum Advertised Pricing from some of our manufacturers, we are not
able to display our lowest pricing on our site for select items. One of our
Customer Solutions Specialists would be happy to give you our lowest price for
these items! Please utilize the live chat or call us at 717-392-7472 24 hours a
day from Monday through Thursday, from 12 a.m. to 8 p.m. on Friday, and from 9
a.m to 4 p.m. EST on Saturday and Sunday.
I need a quote for the items I’m buying. How do I get a quote?
If a quote is needed for your records, you can create a printout of your cart
for reference. To do so, register on our website, add all of the items you wish
to purchase to your shopping cart, and enter the word "QUOTE" into the coupon
code box. Be sure to calculate your shipping charge as well to be included on
the quote. Please note, all items on our website have real-time, wholesale
pricing which is subject to change after your quote is created.
If you have a large list of products to order –whether it is for an opening
order, a season start up, or products that you can’t find—we can look into
providing a formal quote for you. You can Request a Quote and one of our Quotes
Consultants will reach out to you via email to discuss your request.
Where do I sign up to receive Email Specials?
Learn about great deals, seasonal promotions, new products, and get Coupon Codes
for special discounts. Sign up here!
Warranties
What can I expect if I purchase a Ready Kitchen Warranty extended warranty?
Your extended warranty will begin when the manufacturer’s warranty ends.
Coverage remains the same as what’s included in the manufacturer’s warranty. You
can find a product’s manufacturer’s warranty information on the Resources and
Downloads section of a product page. For example, if your product has a 1 year
manufacturer’s warranty and you choose a 2 year extended warranty, then you will
have coverage for a total of 3 years.
What to expect when purchasing a Ready Kitchen Warranty extended warranty:
1. To purchase, add the item and the extended warranty to your cart and check
out.
2. Once the order is confirmed, you will receive an email with the details of
your warranty, including the terms and conditions and a request to register your
warranty.
3. Once the warranty is registered, you will receive an email confirming this.
4. On our site, the warranty will appear in the “Extended Warranties” section of
“My Account”.
5. If you wish to make a claim, please do so through the “Extended Warranties”
section of “My Account”.
6. When your protection has expired you will receive an email notification.
7. If you wish to cancel your Ready Kitchen Warranty extended warranty, you can
do so within 30 days from the date that the covered equipment was delivered to
receive a full refund. To request a cancellation, contact WebstaurantStore
Customer Solutions at help@webstaurantstore.com. Refunds will be issued to your
original payment method unless payment was made by wire, check, or ACH, in which
case a store credit refund will be issued.
What can I expect if I purchase Safeware’s extended warranty?
Safeware’s extended service contract will begin the same day as your
manufacturer’s warranty. You can find a product’s manufacturer’s warranty
information on the Resources and Downloads section of a product page. For
example, if your product has a 1 year manufacturer’s warranty and you choose a 2
year extended service contract, then you will have coverage from both the
manufacturer and Safeware in the first year and then only Safeware in the second
year. Manufacturer’s warranty coverage can be limited so Safeware’s coverage can
help supplement it.
What to expect when purchasing a Safeware extended service contract:
1. To purchase, add the item and Safeware’s extended service contract to your
cart and complete check out.
2. Once the order is confirmed with Safeware, they will send you an email with
the details of their service contract, including the terms and conditions and
instructions for service contract registration.
3. Register your product on the Safeware site by submitting the serial number
for the covered product.
5. On our site, the service contract will appear in the “Extended Warranties”
section of “My Account”.
6. If you wish to make a claim, please do so through the Safeware portal:
https://www.safeware.com/Login?returnurl=%2fCustomerDashboard.
a. If the claim is covered by the manufacturer, the manufacturer will perform
the repairs.
b. If the claim is covered by Safeware, Safeware will perform repairs up to the
limit of liability, which is the cost of the item.
i. If the repair costs more than the cost of the item, Safeware may choose to
replace the item.
ii. You can also become eligible for a replacement if Safeware deems that the
product is irreparable.
ii. If Safeware chooses to replace the item, Safeware will reach out to the
WebstaurantStore team to initiate the process of giving store credit for the
value of their product.
7. If you wish to cancel your service contract, please visit
https://www.safeware.com/webstaurant/cancelwarranty. Once confirmed, you will be
refunded in accordance with the service contract terms.
What does an extended service contract cover?
Safeware Extended Service Contract:
Safeware’s extended service contract will cover all that’s included in the
manufacturer’s warranty in addition to:
-Mechanical and Electrical Failure for normal wear and tear
-Day One Power Surge Protection
-Day One Food Spoilage Credit
-No Deductibles or Service Fees
-Backed by an AM Best A Rated Insurer
Additional coverage details can be found in Safeware’s terms and conditions.
Ready Kitchen Warranty Extended Warranty:
Extended warranties provided through the Ready Kitchen Warranty offer an
extended period of coverage. The extended warranty will provide the same
coverage as what’s included in the manufacturer’s warranty. To find warranty
information for a specific product, please reference the warranty information in
the Resources and Downloads section of the product’s page.
What if my product already has a manufacturer’s warranty?
Safeware Extended Service Contract:
For Replacement Plans, the extended service contract coverage provided by
Safeware begins on the day that the product is purchased. For Repair Plans, the
extended service contract begins at the date the product is delivered. This
extended service contract can supplement and go beyond a manufacturer’s warranty
to provide you with greater protection. After the manufacturer’s warranty has
expired, the extended service contract provides coverage for mechanical and
electrical failures.
Ready Kitchen Warranty Extended Warranty:
Extended warranty coverage provided through the Ready Kitchen Warranty begins
once the manufacturer’s warranty ends. Coverage remains the same as what’s
included in the manufacturer’s warranty.
What is an extended coverage contract through Ready Kitchen Warranty?
An extended coverage contract is a warranty that can be purchased to extend an
existing manufacturer’s warranty. Manufacturer’s warranties can be limited, so
an extended coverage contract can provide additional coverage for your product.
If an extended coverage contract is offered through Ready Kitchen Warranty it
will explicitly mention this.
What is an extended service contract through Safeware?
An extended service contract is a warranty that can be purchased to supplement
an existing manufacturer’s warranty. Manufacturer’s warranties can be limited,
so an extended service contract can provide additional coverage for your
product. If an extended service contract is offered through Safeware it will
explicitly mention this.
WebstaurantPlus
Can I ship to multiple locations with my WebstaurantPlus subscription?
You can have multiple shipping addresses, but each shipping address requires its
own WebstaurantPlus subscription and monthly fee to be eligible for free
shipping.
How do I cancel my WebstaurantPlus subscription?
Subscriptions can be cancelled at any time on the WebstaurantPlus tab through
your account page. You will continue to receive the WebstaurantPlus benefits
until your auto-renewal date, at which time your subscription will end. We will
not provide partial refunds for mid-month cancellations.
How do I know if I’m eligible for WebstaurantPlus?
All registered customers with a saved credit card that are shipping within the
contiguous United States are eligible. To sign up you can click here.
How do I manage my WebstaurantPlus subscription(s)?
Your WebstaurantPlus subscription can be managed on your account page under the
WebstaurantPlus tab. Here you will be able to change your payment method, check
your renewal dates, view the enrolled address, add/alter multiple subscriptions,
and cancel your subscription. A canceled WebstaurantPlus subscription will end
on your account’s specified End Date at midnight EST. The enrolled address
cannot be altered once you subscribe.
How much does WebstaurantPlus cost?
You will be charged a recurring monthly fee of $99 for your first mailing
address. Additional addresses will be charged at $49. Sales tax will be charged
on orders shipping to all applicable states.
What are the benefits of WebstaurantPlus?
Once enrolled, a subscriber’s orders will qualify for free shipping as long as
the order total is at least $29.00 worth of eligible items. Free shipping covers
all standard ground and common carrier shipping costs. WebstaurantPlus orders
will receive priority processing.
Will all of my orders qualify for free shipping with WebstaurantPlus?
The majority of orders will qualify once you reach the $29.00 order minimum with
eligible items. Additional fees for shipping options such as lift gate and
expedited shipping will apply.
Free shipping will apply to the WebstaurantPlus enrolled shipping address. Other
saved or new addresses will be charged the standard shipping cost. Select items
do not qualify for free shipping; ineligible items will not show the
WebstaurantPlus icon.
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The Leading Distributor of Restaurant Supplies and Equipment
Based in Lancaster, PA. WebstaurantStore is the largest online restaurant supply
store servicing professionals and individual customers worldwide. With hundreds
of thousands of products available and millions of orders shipped, we have
everything your business needs to function at its best. Over the years we have
expanded our selection of commercial equipment and wholesale supplies to include
healthcare, educational, food, beverage, office, parts, hotel, shipping, and
industrial supplies.
Our focus is your convenience – order online from your laptop, desktop, or
smartphone 24 hours a day, 7 days a week. Our fast shipping, low prices, and
outstanding customer service make WebstaurantStore the best choice to meet all
of your professional and food service supply needs.
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